Itinvolve Launches Breakthrough Social, Federated Management ...

sleeperhihatManagement

Nov 7, 2013 (3 years and 7 months ago)

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Contact: Name Here

ITinvolve

Toll Free: (877) 741
-
8955

@itinvolve


2925 Briarp
ark Drive suite 270

Houston, TX 77042

www.itinvolve.com

or info@itinvolve.com

ADVENTURE
WORKS





P
RESS RELEASE


FOR IMMEDIATE RELEASE


ITINVOLVE LAUNCHES B
REAKTHROUGH SOCIAL,
FEDERATED MANAGEMENT

SOLUTION RENDERING C
URRENT CMDB SOLUTION
S OBSOLETE


IT
involve for social knowledge management gives it professionals the insight and visibility to understand
and manage complex it environments by
tapping the collaborative power of the social enterprise to
capture knowledge, improve collaboration, in order to
dramatically improve service delivery.


HOUSTON


May
8
, 2012


ITinvolve
,
the first cloud
-
based IT management solution for the social
enterprise,

today announced general availability of ITinvolve for Social Knowledge Management
TM
,
empowering
IT professionals with the ability to fully understand their complex IT environments,
transparently collaborate to build collective knowledge, and effectively a
ssess impacts and risks
when making changes
, resolving incidents

and managing assets.

ITinvolve for Social Knowledge
Management delivers on the original promise of today’s largely obsolete Configuration Database
(CMDB) technologies.

Current tools for manag
ing IT, including CMDBs, service desk tools and trouble ticket systems, lack
the ability to provide a sufficient understanding of today’s complex IT infrastructure. As a result, IT
professionals spend precious time trying to gain a complete picture of thei
r rapidly evolving
environment.

ITinvolve
for

Social Knowledge Management™
delivers
a practical, comprehensive and up
-
to
-
date source of information that accurately captures and depicts any IT environment.
For the first
time, IT professionals gain access to
a single source of federated knowledge enabling them to
understand characteristics and relationships between physical and virtual devices, applications,
policies, business services and people
.

“Configurat
ion management database technologies have failed, but the promise of CMDB has not,”
said
ITinvolve Chief Executive Officer
Logan Wray
.

ITinvolve for Social Knowledge Management
provides IT pr
ofessionals with a fundamentally better way to federate and access different types of
content and then discuss it in context with peers and other stakeholders. Only then can IT
departments improve decision
-
making processes, reduce risk and increase IT mana
gement
effectiveness and performance.”

Developed and delivered on highly secure and scalable Force.com architecture, the proven cloud
platform from Salesforce.com,
ITinvolve for Social Knowledge Management delivers po
werful,
functionality enabling IT
professionals to:




Gain easy, instant access to federated knowledge

Social Object Manager

provides a comprehensive and accurate view of the IT environment
with a
single source for storing and linking objects

(applications, processes, physical and
virtual
devices, people, policies, and more)

all in one place.

View relationships from multiple points of view

Perspectives Manager

provides the visibility to grasp and manage the complexity of IT
environments with individually meaningful views or perspectives of
all obje
ct relationships
across teams.
IT professionals can visualize relevant relationships and quickly understand
the potential dependencies from any angle
-

systems, applications, services, policies,
people, physical or virtual devices, or functional ar
eas.

Share relevant information in the right context

In
-
Context Collaboration arms everyone in the IT organization with collaboration tools
to
ensure the right people are effectively communicating in the context of objects.
By

utilizing
In
-
Context Collabor
ation,
IT professionals
eliminate the inherent
noise
in virtually all social
tools by targeting discussion to only those critical to the process.



“ITinvolve is a transformative catalyst and a real game changer,” said
Dennis Drogseth, VP of
Research at
Enterprise Management Associates. ITinvolve
provides a compelling new facility for
actively managing IT by optimizing and sharing tribal knowledge with minimal technological
complexity and administrative costs.”


To view a how
-
to video on ITinvolve f
or Social Knowledge Management,
visit
http://www.itinvolve.com/products/itinvolve
-
for
-
social
-
knowledge
-
management


About ITinvolve

ITinvolve is the first cloud
-
based IT management solution for the social enterprise. ITinvolve
solutions help customers understand and manage their complex IT environments, transparently
collaborate to build collective knowledge and effectively assess impa
cts and risks
when making
changes, resolving incidents and managing assets
. ITinvolve uniquely solves daily operational
challenges facing IT professionals by leveraging the collaborative power of the social enterprise for
capturing knowledge and turning it

into meaningful information, improving communication and
building alignment to dramatically improve IT service delivery. Built on secure and scalable
Force.com architecture, ITinvolve requires no hardware or software and is remarkably easy to use.
Call
1
-
877
-
741
-
8944

or visit
www.itinvolve.com

| Follow on Twitter @itinvolve


###

Media contact:

Jim Engineer



e
-
Rainmaker PR for ITinvolve

jim.engineer@e
-
rainmaker.com

Mobile: 630.728.1387 or @jimengineer


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@ITinvolve
launches ITinvolve for Social Knowledge Management


solving the pain
points of today’s IT professionals
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