InfoTechActitems112403

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Information Technology

Date:
July 1,2002

Last Update:
November 24, 2003


1

Goal One: Provide efficient technology support services for faculty, staff and students; improve technical
communications within the framework of the campus and the community.

Objective


Action It
em


Person(s) Responsible

Date Due

%
Complete

A. Develop a plan to provide appropriate personnel and procedures
to extend technology services.

Mark Mabe, Max
Schlesinger, Julia
Schneider
, Cori Crig
er,
Danielle Hunt,
Darrin
Daugherty, Fred Nesslage,
Mark
Burton




Action Item(s):




Action Item 1: Services Currently Offered

Thoroughly document the services now offered by the CC, IMC,
and Library.



Staff of each area will list/describe services offered and
document the work being done using

statistics whenever
possible. Type of work, number of occurrences and hours
required to accomplish the same would be best
-
case
scenario.

Technology Management
Team

Dec/2003


35%

Action Item 2: Services Recommended as Enhancement

Thoroughly document ser
vices that do not currently exist that
should be offered by the CC, IMC and Library. Discussion must
include what is considered the “normal” workweek; traditional
business hours, class
-
time hours, etc.



Staff of each area will list/describe what should
be done to
extend services to an appropriate level, should some be
lacking. Documentation may include statistics to
demonstrate what presently cannot be done. “Extended”
services may include enhancing existing services or
establishing new services.

Techn
ology Management
Team

Dec/2003


35%





Information Technology

Date:
July 1,2002

Last Update:
November 24, 2003


2

Action Item 3: Procedures to Request Services

Examine the procedures clients follow to secure services from the
CC, IMC and Library.



Staff of each area will list existing procedures related to
services described in Ac
tion Item 1.

Technology Management
Team

Dec/2003


35%

Action Item 4: Procedures to Request “Extended” Services

Examine the procedures clients would follow to secure “extended”
services from the CC, IMC and Library.



Staff of each area will list existin
g procedures related to
services described in Action Item 1.

Technology Management
Team

Dec/2003


50%

B. Offer support services during all hours of college operations for
academics, library, and events that require technology.

Mark Mabe, Max
Schlesinger,
Julia
Schneider
, Cori Cri
ger,
Danielle Hunt,

Darrin
Daugherty, Fred Nesslage,
Mark Burton, Larry Muse




Action Item(s):




Action Item 1: Support Service Operations

Explore methods to provide support services from CC, IMC, Library
and We
st Campus whenever a campus event requires such
services.



A study of facilities use is recommended to determine levels
of efficiency in the scheduling, utilization and/or facilitation of
campus activities. This will require support from the
Scheduling Off
ice, Academic Affairs, and Facilities Usage
Committee.



Compare and contrast the funding issues to hire full
-
time
personnel to work the ‘second shift’/weekend hours in CC,
IMC, Library and/or West Campus [as necessary] vs.
automating aspects of campus opera
tion allowing for
Technology Management
Team

Dec/2003


5
0%

4/7/03

Information Technology

Date:
July 1,2002

Last Update:
November 24, 2003


3

telecommuting processes to handle evening/weekend
challenges that must be addressed.



Rethink the scheduling process to be sure the use of any
given room is maximized, rather than have events
scheduled in a sporadic manner.



Consolidate ac
tivities, at certain times of the year, into fewer
buildings by maximizing the use of such space, possibly
lessening energy consumption campus
-
wide.



It is understood that some of the above is not our task, but
needs to be said and done respective of our ta
sks.

C. Provide additional opportunities for faculty and staff
training/development in technology applications relative to their job
responsibilities.

Todd Eckdahl,
Cori Criger,
Danielle Hunt
,

Darrin
Daughe
rty, Dave Carlile




Action Item(s):




Action Item 1: Develop and analyze a survey of faculty and staff to
determine training needs and interests. The present marketing of
the training courses should also be evaluated for improvements.

Technology Management
Team

Apr/2003


100
%

7/1
/03

Action Item 2: Appoint a group to review, develop and recommend
a policy that will connect technology training to performance
evaluations as related to job requirements.

Vice
-
President of
Academic/Student

Affairs
and Vice
-
President of
Financial Planning and
Administration

Appoint

Jan/2003



Review

Apr/2004

50%

2/18/03

Actions Item 3: Appoint a group to review the needs and develop a
staff orientation program to include promoting technology training.

Vice
-
President of Financial
Planning and Administration

Appoint

Jan/2003




Review

Apr/2004

50%

2/18/03

Information Technology

Date:
July 1,2002

Last Update:
November 24, 2003


4

D. Establish an internal communication procedure with the
administration, faculty, staff, and students for exchanging
information regarding technology pro
jects and operations.

Beverly Payne, Aron
Gerhart, Barry Nelson
, Max
Schlesinger, Mark Mabe,
Marilyn Hunt, Jeff Dozier,
Steve Klaasen, Barbara
Davis, Stacy Schoen, Barb
Scheidegger, Phil Hultquist




Action Item(s):




Action Item 1: Est
ablish a centralized help desk for all technology
questions / concerns / issues.



Help desk should be accessible by all faculty, staff,
administrators and students.



Must be simple to use; “ i.e., one
-
stop shopping.”



Inquiries can be related to software, cla
ssroom support,
library resources, or desktop support (faculty, staff,
administrators).

Computer Center Director,
Director of IMC, Library
Director

Feb/2003

75
%

9/1/
/03

Action Item 2: Review membership of Technology Management
Team and consider role of C
GAC in conjunction with TMT.



Users of technology have greater need to be informed
and participate in the decision
-
making process when
changes to technology are being considered and
implemented. The CGAC includes representatives from
various stakeholders a
nd provides a means (minutes) to
disseminate information.



CGAC members, when appropriate, could represent their
constituents on the Technology Management Team when
changes are being evaluated.

Vice
-
Presidents (3)

Feb/2003

100
%

2/18/03


On
-
going

Action It
em 3: Establish a link to a web page on MWSC’s home
page for technology updates.



The link must be easy to navigate.

Campus Web Site Team

Dec/2002

7
0%

1/15/03

Information Technology

Date:
July 1,2002

Last Update:
November 24, 2003


5



It must be kept current.



It must provide a communication mechanism for all users
and an easy method for the IMC, Library, or Computer
Cente
r to notify stakeholders of upcoming changes,
technical issues or user tips.

Action Item 4: Review established organizational relationship
among the IMC, Library, and Computer Center.



Reconsider changing reportin
g line of authority whereas
all directors of these units report to the same Vice
President.

Vice
-
Presidents (3)

Feb/2003

10
0
%

9/1/03

E. Promote communications and public relations within the
community regarding technology utilization, plans, and strategie
s.

Larry Koch, Dan Eckhoff
,
Public Relations Director,
Sue Robinson, Rick
Hartigan, Steve Wenger,
Kendy Jones, Sam Morgan




Action Item(s):




Action item 1: Create a committee of individuals from a diverse
segment of our constituencie
s to identify existing technologies
available.



Identify the problems solved and opportunities provided by
the available technologies.



Identify the target users/audiences of the available
technologies.



Create internal and external focus groups to discuss th
e
information identified in action item one.



Develop and conduct general surveys of target audiences
utilizing respective technologies.



Create forums for information exchange between the
campus and the community.



Create, distribute and analyze marketing ma
terials and
Technology Management
Team

Dec/2005

On going


Information Technology

Date:
July 1,2002

Last Update:
November 24, 2003


6

venues.

Information Technology

Date:
July 1,2002

Last Update:
November 24, 2003


7


Goal Two: Establish a funding plan for continual upgrade and replacement of information technologies, electronic
library resources, and operational resources to support the activities fac
ilitated by the information technology
infrastructure.

Objective


Action Item


Person(s) Responsible

Date Due

Progress
Level

(%
Complete)

A. Develop a plan for annualized funding to upgrade, repair, or
replace all existing technologies on campu
s, and to secure
increased ongoing funds for electronic library resources.

(Overlaps Academic Aff. Goal 3.G.)

Mark Mabe, Max
Schlesinger, Julia
Schneider
, Cori Criger,
Danielle Hunt, Terry
Weaver, Mark Burton, Ruby
Mayes, Fred Nesslage, Ed
Malone





Action Item(s):




Action Item 1: Technology Funding Plans

Develop a funding plan for CC/IMC infrastructural equipment and
Library electronic resources that is commensurate with current and
future client needs.



Prepare a document that compare
s current equipment and
electronic resources to lack of budget



Review spreadsheet document from 2 years ago that
addresses the status of budget shortfall in these respective
areas at that time

Technology Management
Team

Dec/2004


66
%

11/24/03

B. Evalu
ate the potential for service contracts for all technology
-
related equipment.

Evan Noynaert
, Darrin
Daugherty, Kerry Harrity,
Larry Muse, Ruby Mayes,
Carlyn Howard




Action Item(s):




Action Item 1: Review equipment and identify equipme
nt that should
Technology Management
Dec/2004


35%

Information Technology

Date:
July 1,2002

Last Update:
November 24, 2003


8

have service agreements comparing the individual cost of each
agreement, service provider, and item life expectancy.

Team

Action Item 2: Coordinate with facility services and the ADA
committee to review
their technology service contract needs as well.

Technology Management
Team

Dec/2004



Action Item 3: Identify and evaluate other sources (companies) that
offer service agreements. (Similar to the services of CIC that
recently gave a service bid).

Technol
ogy Management
Team

Dec/2004


35%


Information Technology

Date:
July 1,2002

Last Update:
November 24, 2003


9


Goal Three:
Use and improve the capabilities of the Western technology infrastructure and the accessibility of
digital and electronic information.

Objective


Action Item


Person(s) Responsible

Date Due

Progre
ss
Level

(%
Complete)

A. Continue to implement enhanced network services using the
fiber optic network cable and the upgraded network systems.
Implement network services, including enhanced e
-
mail service,
automated campus
-
wide communications application
, centralized
file storage/backup, and redundant/automated fail
-
over services.

Max Schlesinger, Mark
Mabe, Evan Noynaert
, Larry
Koch, Rick Brown, Fred
Nesslage, Bill McCarthy




Action Item(s):




Action Item 1: Network Services Plan

Pro
vide status update of existing plan, as well as update plan with
new network services information.




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%

On
-
going



100
%

4/7/03

Action Item 2: Educational Services Connectivity

Review performance of lo
cal LAN as it interfaces with MOREnet
services.




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Director of IMC, Computer
Center Director






Sep/2002


Mar/2003

On going





100%

On
-
going

100
%

1/15/03

Information Technology

Date:
July 1,2002

Last Update:
November 24, 2003


10




Action Item 3: Research & Development

Establish a mechanism to study upcoming technologies and
educate faculty, staff and students about the same.




Use expertise of IMC, CC, faculty and other staff.



Partner with local businesses for
technology information
exchange



Implement pilot projects where appropriate



Hold an open forum
(one or two times per year)
for
information exchange about new developments and also to
get feedback on quality and appropriateness of present
services



Possibly a
ssociate event with vendor displays
(
one time per
year)

Director of IMC, Computer
Center Director

Annually









30%

12/2/02


B. Develop a plan to replace the administrative hardware and
software systems in advance of discontinuance of support for the
e
xisting system (December 2006).

Max Schlesinger, Mark
Mabe, Todd Eckdahl
, Cori
Criger, Technology
Management Team, Kurt
Claassen, and
representatives from Acctg.
Services, Admissions,
Bus.Off., FinAid, and
Registrar's office.




Action Item(s):





Action Item 1: Campus Software Survey

Document/evaluate the use of department administrative software,
PC specific applications and the need for departmental specific
servers in preparation for the replacement of the campus
minicomputer infrastru
cture.

Director of IMC, Computer
Center Director

Jul/2002

100%

Information Technology

Date:
July 1,2002

Last Update:
November 24, 2003


11

Action Item 2: Software Vendor Demonstrations

Invite integrated software vendors to campus to demonstrate their
software’s capabilities.



Specific attention will be paid to software meeting ne
eds
addressed in Action Item #1

Computer Center Director

Nov/2002

10
0%

9/2
5/03

Action Item 3: User Evaluations

Based on the demonstrations of the software vendors,
faculty/staff/students will have the opportunity to voice
opinion/participate in the integ
rated software selection process.



Schedule discussion sessions to obtain feedback from staff
and students



Representatives of the campus will conduct site visits to
institutions using the top ranked software packages



Create a report of findings

Computer Ce
nter Director

Feb/2003

100%

9/25/03

Action Item 4: Select Integrated Software and Necessary Hardware

based on the progressive findings of Items #1


#3, select the most
appropriate software/hardware solutions for MWSC.



Make recommendations to the Presid
ent’s Cabinet such that
the financial information can be incorporated in the FY04
budget

Technology Management
Team

Mar/2003

100
%

9/25
/03

Action Item 5: Implement Software/Hardware Solution



Implemented under the project leadership of the Vice
President
for Administration



Project status reports to the Technology Management Team
and the President's Cabinet



An implementation deadline is subjective at this time.
Vendor support for MWSC’s present HP minicomput
er
equipment will end January 2007
.

Vice Preside
nt of Financial
Planning and Administration

Jul/2006

Started
10/1/03

C. Develop a plan to evaluate the effectiveness of classroom
presentation technology and enhance other forms of technology
-
Max Schlesinger, Julia
Schneider, CJ Jeney
, Cori


Information Technology

Date:
July 1,2002

Last Update:
November 24, 2003


12

based education. (Assess the appropriate number of classrooms

that require technology presentation capabilities).

Criger, Darrin Daugherty,
Mark Burton, Todd Eckdahl,
Len Archer, Carol Roever,
Matt Gilmour, Richard Porr


Action Item(s):




Action It
em 1: Documentation



Document the availability and usage patterns of classroom
presentation technology.



Document the availability and usage patterns of
teleclassrooms, web servers and related equipment for
distance delivery of instruction.



Document the ava
ilability and usage patterns of
microcomputers in instruction other than those in typical
classroom/computer lab applications. Examples include but
are not limited to science lab instrumentation control
(Physics, Biology, Chemistry, Electronics, etc.) and

video
editing control (Communications Studies).

Director of IMC

Apr/2003


8
5
%

10/9
/03

Action Item 2: Assessment



Assess the effectiveness of classroom presentation
technology in teaching and learning.



Assess the effectiveness of distance education techno
logy in
delivering instruction.



Assess the effectiveness of microcomputer use in instruction
in other than those in typical classrooms/computer lab
applications.


Director of IMC

Apr/2003


8
5
%

10.9
/03

D. Expand Americans with Disabilities Act access to ed
ucational
technology across campus.

JoAnne Flowers, Lynn
Duckworth
, Barry Nelson,
Aron Gerhart, Julia
Schneider, Cori Criger, Don
Winkie, Kirsten Butler, Ellen


Information Technology

Date:
July 1,2002

Last Update:
November 24, 2003


13

Smither, Lois Fox, Lonnie
Johnson


Action Item(s):




Action Item 1: Analyz
e and report the space used for adaptive
equipment to include the number, size, and location of existing
rooms and the need for additional space.

ADA Committee

Apr/2003


On going


10
0
%

4/7/03


Action Item 2: Proactively assess the use and accessibility
of
computer labs.

ADA Committee

Apr/2003

On going

100
%

2/18/03

Action Item 3: Analyze the accessibility of classrooms and theater
areas annually. Submit appropriate recommendations to increase
the accessibility of these areas each year.


ADA Committee

A
pr/2003

On going

10
0
%

4/ 7/03

Action Item 4: The IMC will review and provide recommendations
regarding the use of listening assist systems


Director of IMC

Apr/2003

On going

10
0
%

4/7/03

Action Item 5: Identify funding sources to create and sustain a
cy
cle of replacement, maintenance, and updating of adaptive
software and hardware.

ADA Committee

Apr/2003


On going

10
0
%

4/7/
03

E. Develop backup plans for network failure and establish a risk
management plan for disaster recovery.

JoAnne Flowers, Larry Koc
h,
Danielle Hunt, Max
Schlesinger, Mark Mabe,
Carrie McMillian, Fred
Nesslage, Larry Muse, Jack
Fleck, Dennis Johnson,
Registrar, Evan Noynaert



Action Item 1: Assess current network services, then evaluate and
identify recovery solutions for each compon
ent (i.e., fiber optics,
equipment failures, alternate power sources).

Technology Management
Team

Feb/2003

On going


100
%

4/29/03

Action Item 2: Coordinate the development of a departmental
disaster recovery plan

Director of IMC, Computer
Center Director,

Library
Feb/2003

On going


6
0%

4/7/03

Information Technology

Date:
July 1,2002

Last Update:
November 24, 2003


14

Director

Action Item 3: The Risk Manager will review the Business
Interruption and Property insurance coverage relative to network
and communication issues with reviews ongoing.

Tim Kissock

Feb/2003

On going


F. De
velop a plan to acquire more digital holdings, augment
holdings of electronic formats and authenticate users for access to
on
-
line services.

Julia Schneider, Beverly
Payne,

Jim Mulder, Terry
Weaver, Debbie Silvius,
Dave Ashley, Keith
Stutterheim, CJ Jene
y,
Jackie Burns




Action Item(s):




Action Item 1
: Evaluate digital and electronic titles and packages
compared to current subscription holdings.


Library Director, selected
Library staff, Dept. Chairs,
selected faculty.

Dec/2002

100%

1/15/03


On going

Action Item 2
: Explore options for augmenting holdings with
consortia such as MOBIUS, MORENet, MLNC, and KCREACHE.

Library Director, selected
Library staff

On going

100%

1/15/03

Action Item 3
: Explore endowment funding for long
-
term

support of
electronic holdings.

Library Director, Foundation
Director

Apr/2003

4
0%

10/8
/03

Action Item 4
: Develop a funding plan for electronic resources
based on current and future client needs.

Library Director

Apr/2003


100%

On going

NOTE: The last

part of Goal 3F, “authenticate users for access to
online services” was accomplished in FY02.





Information Technology

Date:
July 1,2002

Last Update:
November 24, 2003


15


Goal Four:

Provide a centralized location on campus for collaborative technology support and information
delivery.

Objective


Action Item


Perso
n(s) Responsible

Date Due

Progress
Level

(%
Complete)

A. Develop a plan to renovate and expand the Hearnes Learning
Resource Center building to provide for more effective delivery of
technology
-
based and instructional services.

Max Schlesinger, Mark
Mab
e, Julia Schneider
,
Technology Management
Team, Terry Weaver, Jim
Mulder, Larry Koch, Cori
Cri
ger, Danielle Hunt,

Kerry
Harrity, Joanne Katz, Judy
Martin, Jan Norton, Campus
Architect, Ron Olinger, Brian
Harrah




Action Item(s):




Action

Item 1: Developing Supporting Rationale



Review existing documents (5
-
yr. plans, Statewide
Information Technology Plan, other Technology
Management Team proposals) related to
services/personnel/space requirements.

Technology Management
Team

Mar/2005


3
5%

Action Item 2: Needs Assessment



Survey clients about availability and quality of
existing services and seek information about other
services that are desired.



Perform a space utilization study.

Technology Management
Team

Mar/2005


35%

Action Item 3:

Workflow Issues



Document the need for better interdepartmental
communications efficiency,
Technology Management
Team

Mar/2005


Information Technology

Date:
July 1,2002

Last Update:
November 24, 2003


16

interdepartmental/departmental workflow efficiency
and client ‘care’ such as with a Help Desk.

Action Item 4: Building Plans



A
ssess findings from action items #1


#3 and begin
the development of floor plans for the building
project.

Technology Management
Team



B. Continue the activities for the Technology Management Team in
the planning and implementation of present and fut
ure technology
for the campus.

Mark Mabe, Max
Schlesinger, Julia Schneider
,
Technology Management
Team, CJ Jeney





Action Item(s):




Action Item 1: Continue to provide leadership for technology
applications and related issues.

Technolo
gy Management
Team

On going


35%

Action Item 2: Serve to field technology related issues/challenges
for analysis with the intent to find resolutions, if and when
appropriate

Technology Management
Team

On going


35%

Action Item 3: Study and recommend t
he adoption of new
technologies regarding significant institutional technological issues.

Technology Management
Team

On going


35%