Knowledge Services Overview - Cisco

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Dec 10, 2013 (3 years and 10 months ago)

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© 2012 Cisco and/or its affiliates. All rights reserved.

Technical

Knowledge Library (TKL)

Knowledge Services Practice


November

2012

©
2012
Cisco and/or its affiliates. All rights reserved.

Cisco Confidential

2

These services:


Cover the plan, build, and manage phases
of the network lifecycle


Allow you to tap into Cisco’s® breadth

of deployment experiences


Are accessible 24x7 via the web or

mobile applications

Portal:

Web

Browser

TKL is a subscription service which provide
access to Cisco's proprietary intellectual capital
via an online knowledge portal to maximize your
investment in Cisco products and technologies
and improve team self
-
sufficiency.

Portal :
iOS
/Android App

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2012
Cisco and/or its affiliates. All rights reserved.

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3


Maximize your investment in Cisco® products and technologies


Minimize common errors and ensure successful deployment of
Cisco solutions


Accelerate time
-
to
-
competency to new network capabilities


Improve team self
-
sufficiency


Facilitate staff career development or Cisco career certification,
increase long
-
term return on engineering resources


Strengthen your overall engagement with Cisco Advanced
Services team


Cisco Confidential

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2012
Cisco and/or its affiliates. All rights reserved.

4


Advanced Services Best Practices


Design and implementation guides


White papers and technical tips


Video on demand (VoD) presentations and

other self
-
study resources



Cisco® Press titles


Available in digital format


Learnings from Solution Validation Labs


Test cases, benchmarking results,

and recommendations


Case Studies from Customer Proof of Concept
(CPOC) Labs


Experiential learning from CPOC Labs


IntelliShield Security feeds


Comprehensive and actionable threat and

vulnerability information

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2012
Cisco and/or its affiliates. All rights reserved.

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5




Access to over 425 Cisco Press
books available digitally


Downloadable to your desktop
and mobile devices


Accepts requests for additional
titles that have not appeared

in Technical Knowledge

Library (TKL)


New titles released on a

monthly basis

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© 2012 Cisco and/or its affiliates. All rights reserved.


For Partners in United States and Canada Only


Written by Cisco Advanced Services engineers stemming from their on
-
field
and off
-
field experiences. Not available on Cisco.com


Leading practices, white papers, case studies, design guides, configuration
examples, and more, in digital format

Cisco Confidential

©

2012
Cisco and/or its affiliates. All rights reserved.

7


The industry
-
leading Cisco CPOC

Labs program helps customers test

their strategic and competitive presales
opportunities with the latest technologies

and architectural plays, reducing their

network implementation time and risk


Knowledge from these engagements

is assimilated into case studies

(including network diagrams,

configurations, and test/benchmark

results) and test methodologies

*
Knowledge Services offers carry only the experiential

learnings from the CPOC labs and do not provide access
to the labs themselves.

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8

© 2012 Cisco and/or its affiliates. All rights reserved.


For Partners in United States and Canada Only



* and * are
customer
-
centric groups in Cisco, focused
on solution test validations


Their mission: to enable new technology
adoption and accelerate successful
customer deployments through validation
of complex systems spanning multiple
technologies and products


Focused technologies include: Carrier
Ethernet, IP convergence, IP multicast,
IPv6, Lawful Intercept, Multiprotocol Label
Switching (MPLS)/Layer 3 VPN, wireless,
security, and video


Experiential learning from these

initiatives includes:

*
Knowledge Services offers do not provide
access to the NSITE or eCATS labs.

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© 2012 Cisco and/or its affiliates. All rights reserved.


For Partners in United States and Canada Only

Access to these feeds provides comprehensive and actionable threat and
vulnerability information alerts to help identify, prevent, and mitigate IT attacks

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2012
Cisco and/or its affiliates. All rights reserved.

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Courses cover different Cisco
advanced technology solutions


150+ self
-
paced

e
-
learning courses


Periodically updated and

newly developed


The same courseware used to
train Cisco’s internal engineers


Accessible anytime, anywhere


Some of the courses includes live
remote equipment labs


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© 2012 Cisco and/or its affiliates. All rights reserved.


For Partners in United States and Canada Only



A web file repository to exchange information between Cisco and your
team for additional private content


A place for other Advanced Services contract deliverables such as Cisco
WebEx® recordings, meeting minutes, audit reports, topology diagrams
and more.

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12

© 2012 Cisco and/or its affiliates. All rights reserved.


For Partners in United States and Canada Only



Content

Without TKL, what’s the
typical cost
for an enterprise?

Cost

Cisco Press

Shared library, duplicates due to
location/org, Avg. 10 titles x 20 employees

$10,000

Learnings

from
CPOC
/
NSITE
/
eCATS


200

hours + equipment:
re
-
create
POC

from
scratch, 2
POCs

/

year

$30,000 +
equipment

Design guides / Config
examples

350 hours: Research, trial
-
and
-
error,
troubleshoot

$54,600

eLearning courseware

eLearning courses from Global Knowledge

/
Fast Lane, 10 courses/year

$25,000

Technical Tips

100

hours: explore and optimize

$15,000

Intellishield

Alerts

Miss critical vulnerability alerts

or avail
specialized service for security alerts

$10,000

Sandbox

No centralized customer data repository,
re
-
run queries

$3,000

Total

$147,600 + equipment + time

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© 2012 Cisco and/or its affiliates. All rights reserved.


For Partners in United States and Canada Only


Cisco Nexus 5000 System Architecture


Introduction to Data Center Network Architecture

Designing Cisco® Data Center


Cisco Nexus® 7000, 5000, 2000 Series Design Review


Data Center 1.0 High
-
Level Design


Layer 2 Data Center Design Principles


Cisco Nexus Virtual Port Channel (vPC) Topologies


Build the Best Data Center Facility for Your Business


Cisco UCS™: A Complete Reference Guide


I/O Consolidation in the Data Center


Data Center Virtualization and Mobility: Test Plan and Results


Date Center Multilayer vPC Design: LACP

VODs

AS

Tips

CiscoPress

eCATS

Cisco Confidential

14

© 2012 Cisco and/or its affiliates. All rights reserved.


For Partners in United States and Canada Only


Introduction to Contact Center Scripting


Unified Communications Applications

Cisco® Unified Communications Solution Best Practices


Cisco Unified Communications Security: Design Options


Click
-
to
-
Call Configuration for Cisco UCM


Cisco UCCE Network QoS Testing


Configuring LBCAP for CVP Deployments


Extension Mobility and Cisco UCM Upgrade


Cisco UCM 7.x to 8.x Upgrade Procedure


Implementing Cisco UCM: Foundation Learning Guide


Cisco CCIE® Voice v3.0 Quick Reference


Cisco Unity® Connection 8.5 Scalability and Redundancy


UC Deployment on Cisco UCS™

VODs

AS

Tips

CiscoPress

eCATS

Cisco Confidential

15

© 2012 Cisco and/or its affiliates. All rights reserved.


For Partners in United States and Canada Only

Borderless

Data

Center and
Virtualization

Collaboration

Network Infrastructure

Knowledge Service

Security Knowledge Service

Wireless Knowledge Service

Data Center Knowledge Service

Collaboration Knowledge Service

Technical Knowledge Library

One Cisco

TKL content is organized
under five different
modules


Each module is available
as a separate offering
under
MKS


MKS

provides a cost
-
effective model for
enterprises IT to pay as
they grow

Thank you.

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2012
Cisco and/or its affiliates. All rights reserved.

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2012
Cisco and/or its affiliates. All rights reserved.

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Presales demo


Deal registration


Quoting and approval


Purchase order


TKL delivery PoC assigned


Customer details and PoC


End
-
user details (Excel)

Name

Email

Cisco.com user ID


TKL registration email sent


Attach your Cisco.com account
to KS Portal



Auto email from Araloc DRM


Follow instructions to set up
DRM Viewer



Participate in portal training


TKL portal
www.cisco.com/go/tkl

User support
tkl
-
support@cisco.com

Business support
tkl
-
bizdev@cisco.com



*KS: Knowledge Services

Sales and

Ordering Process

(Cisco BDM/Sales Lead)

Customer Information

(Cisco KS PoC)

Entitlement and Support

(Cisco KS PoC or

tkl
-
support@cisco.com)

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2012
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©
2012
Cisco and/or its affiliates. All rights reserved.

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Tech
Tips

Book

AS
guide

My IPv6 Collection


Create collections for your day
-
to
-
day tasks


Create collections to Onboard new employees


Share collections; Build collective
knowledge pool


Share Collections

Create Collections

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2012
Cisco and/or its affiliates. All rights reserved.

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21

Rate documents

Bulk Download

Sandbox content alerts


Download multiple items

at once


Get notifications for new
content in your Sandbox


Influence TKL content

by providing a rating to

each document


Support for video

streaming for .mp4 and

.fla content types


Support for ‘external

admin role

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2012
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2012
Cisco and/or its affiliates. All rights reserved.

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April 2012

August 2011

Dec

2011

Dec 2012/Beyond

Planned

Committed

TKL 2.1


New dashboard and

UI redesign


Modularization

of content


Wireless, security,
data center, UC,
network infrastructure


Updated DRM

TKL 2.2


Mobile TKL
for iOS
devices

TKL 2.4


Bookmarking


Multiple download


Subscription notification


External admin role


Rating content

TKL 3.0 and beyond


Collaboration workspace


Recommendation engine


Enhanced video experience


Federated search


Enhanced management
console


Enhanced usage reports

TKL 2.5


Mobile TKL
for Android
devices