OAISYS Solutions Version 7.0

seedgemsbokStorage

Dec 10, 2013 (3 years and 11 months ago)

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WWW.OAISYS.COM

OAISYS Solutions Version 7.0

What’s New

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WWW.OAISYS.COM

Portfolio Overview


Talkument

Voice

Documentation

Features


Creates

digital

media

documents

from

business

telephone

calls


Utilizes

patent
-
pending

OAISYS

Portable

Voice

Document

(PVD™)

technology


Centrally

stores

voice

documents

on

a

secure

network

repository


Provides

the

ability

to

organize,

retrieve,

playback,

annotate

and

share

voice

documents

Key

Benefits


Productivity
:

Share

information

quickly,

seamlessly

and

securely

without

the

need

to

transcribe


Accuracy
:

Capture

the

full

interaction

(tone

of

voice,

pauses,

etc
.

)

to

verify

exactly

what

was

said

and

by

whom,

eliminating

miscommunication

errors



Risk

Management
:

Document

phone
-
based

transactions

to

minimize

liability

risk

and

ensure

regulatory

compliance


Customer

Retention
:

Gain

insight

into

how

customers

are

being

treated,

identify

areas

for

improvement






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WWW.OAISYS.COM

Portfolio Overview


Tracer

Contact

Center

Management

Features


Same

core

feature

set

as

Talkument,

but

with

advanced

capabilities

for

quality

assurance,

real
-
time

coaching

and

personnel

development


Integrated

live

and

automatic

call

monitoring

with

pause,

rewind,

fast

forward

and

IM


Desktop

video

recording

to

audit

PC

use

during

calls


Employee

evaluations

and

quality

reporting

for

proactively

developing

personnel

and

monitoring

service

Key

Benefits


Best

Practices

Identification
:

Increase

revenues

by

sharing/promoting

strong

sales

techniques

and

reducing

negative

practices


Personnel

Development
:

Easily

establish

performance

standards

and

metrics

for

critical

processes

and

systematically

evaluate

performance


Regulatory

Compliance
:

Promote

revenue

protection,

avoidance

of

penalties,

fees

and

negative

publicity




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WWW.OAISYS.COM

Integrated Solutions

OAISYS Recording Appliances


Off
-
the
-
shelf single, rack
-
mountable 1U
appliance


Capable of interfacing with up to two digital
trunk circuits or up to 100 IP endpoints


Supports storage up to approximately
56,000 hours of recordings

OAISYS Recording Servers


Built
-
to
-
order servers, scalable up to 350
connections


Suitable for installations requiring advanced
fault tolerance, data protection capabilities
or TDM integration


Accommodates storage from 56,000 to
200,000 hours of recordings


Archival to local media or network storage

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Software Solutions


Available on a per
-
port,
per
-
application basis


D
eveloped to meet
VMware standards and
certified VMware Ready


Reliably interoperable
within a VMware
vSphere
™ environment

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WWW.OAISYS.COM

OAISYS Solutions Version 7.0


What’s New

Multiple Mitel
MiTAI

Connections

Overview


OAISYS now supports multiple
MiTAI

connections


An
OAISYS Recording Server can connect to
multiple Mitel 3300 controllers, each having
one
MiTAI

connection

Benefits


Fewer servers or virtual machines required for
many customers, reducing capital costs


Simplified IT administration


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WWW.OAISYS.COM

OAISYS Solutions Version 7.0


What’s New

Active
Directory Integration

Overview


OAISYS recording systems retrieve user
account credentials and groups from AD


New AD users inherit default access
permissions


AD group members inherit group permissions


OAISYS can use Windows single sign on, force
password or separate sign on


Integrated authentication simplifies the task of
adding, modifying and deleting user accounts

Benefits


Reduces the burden of IT administration


Simplifies the end user experience


Enforces strict security policies





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WWW.OAISYS.COM

OAISYS Solutions Version 7.0


What’s New

Increased Platform Port Density

Overview


Software optimizations increase throughput potential by up to 100%


Turnkey OAISYS Recording Appliance and built
-
to
-
order OAISYS Recording Server
systems now nearly double capacity across the board


Single server applications validated up to 500 ports

Benefits


Decreases total cost of ownership


Reduces data center footprint


Lowers energy consumption




OAISYS Recording

Platform

Previous

Capacity

New Capacity

Appliance

48

100

Standard Server

48

100

Advanced Server

96

200

Advanced Plus Server

192

350

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WWW.OAISYS.COM

OAISYS Solutions Version 7.0


What’s New

Enhanced Screen Recording Flexibility

Overview


Expands the range of triggers by which Tracer
Screen Recording can be activated


Can be enabled via voice
activation,
predictive
dialer and the OAISYS
Desktop Client
Application

Benefits


Audit PC use in even more environments


More effective QM in outbound call centers



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WWW.OAISYS.COM

OAISYS Solutions Version 7.0


What’s New

Quality Monitoring
&
Evaluation
Enhancements

Overview


Evaluations offer categorical
grouping of evaluation criteria and
customized effectiveness codes


Improved interface flexibility
through the addition of radio
buttons, drop
-
down menus and
default values

Benefits


More productive QA staff


Fewer limitations to best practice
deployment



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WWW.OAISYS.COM

OAISYS Solutions Version 7.0


What’s New

Variable Data Retention

Overview


Customizable stage and purge of recordings based
on account code, extension, caller ID, user
-
entered
data and more

Benefits


Enforce information governance policies down to
granular level


For example, an organization that normally purges
calls after six months, but must retain a unique
subset of calls for a longer period, can implement
targeted, automated policy compliance


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WWW.OAISYS.COM

OAISYS Solutions Version 7.0


What’s New

Public Safety Enhancements

Overview


Automatic Location Identification (ALI) Integration:
Enables integration with the ALI systems used by public
safety dispatch centers to capture phone number and
geographical location of each call


Spoken Time Overlay:

Indicates the real time in which a call
took place and can be heard during playback of the recording

Benefits


Increased effectiveness finding calls when recreating
incidents


Audible method to synchronize event reconstruction and
validate audio authenticity

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WWW.OAISYS.COM

Thank You

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