Training_syllabus_GIDx - ICS

Basic Level

Courses: Switching, Routing, Cloud, Security, Window OS


Networking
–

Switching & Routing (3 days each topic)

Identifying Data Network Operation

-

Introduction



Distinguishing the purposes and functions of various network devices



Selecting the
components required to meet a network design



Applying the OSI and TCP/IP models to troubleshoot a network



Describing common network applications



Inspecting operation of protocols in OSI and TCP models



Examining IP and its functionality



Identifying the use
of reliable vs. unreliable protocols



Assessing the bandwidth impact of Voice over IP


Explaining the operation of Cisco switches and switching concepts
-

Switching



Performing initial switch configuration tasks and enabling remote access



Verifying switch
operation using the IOS basic command
-
line



Implementing and verifying port security to prevent intrusions



Identifying and resolving network media issues


Configuring, Verifying and Troubleshooting VLANs and Interswitch Communications

-

Switching



Identifyin
g enhanced switching technologies



Designing VLANs to logically separate networks



Implementing trunking on Cisco switches to link domains



Troubleshooting interVLAN routing issues using the CLI



Configuring, verifying and troubleshooting Spanning Tree operati
on



Enabling Rapid Spanning Tree protocol to enhance fault tolerance



Interpreting SHOW and DEBUG commands to verify the status of a switched network



Implementing switch security to prevent intrusions and eavesdropping


Implementing an IP Addressing Scheme
-

Switching



Designing a VLSM addressing scheme



Applying design concepts to manage addressing in a medium
-
sized network



Creating a classless addressing scheme using VLSM and route summarization



Diagnosing and correcting common problems associated with IP add
ressing



Integrating IPv6 in your organization



Recognizing the IPv6 address space and its new features



Verifying the requirements for running IPv6



Implementing compatibility with IPv4 networks using dual stacks and tunneling


Evaluating and troubleshooting LAN/WAN connectivity
-

Switching



Implementing static and dynamic addressing services



Identifying and correcting IP addressing issues


Enabling Routing in a Small Network
–

Switching & Routing basics



Evaluating routing
concepts and protocols



Inspecting the operation of Cisco the bootup process



Verifying network status and router operation using the CLI



Selecting the appropriate media and connectors



Configuring and verifying routing using RIPv2


Configuring and
Troubleshooting Routing on Cisco Devices

-

Routing



Reviewing Distance
-
Vector and Link State routing protocols



Evaluating methods of routing and routing protocols



Configuring and verifying OSPF and EIGRP routing



Troubleshooting routing issues using SHOW and

DEBUG commands



Configuring the router using the CLI



Inspecting the operation status of a device and its interfaces



Verifying device configuration and network connectivity



Reconfiguring routing with static routing



Managing IOS configuration



Displaying and
changing Cisco IOS boot options



Implementing password and physical security


Implementing and Troubleshooting NAT and ACLs in a Medium
-
Sized Network

-

Routing



Enhancing security with Access Control Lists (ACLs)



Describing the purpose and types of ACLs and
their role in securing network traffic



Applying ACLs based on network policy requirements



Verifying and monitoring ACLs in a network environment using the CLI



Troubleshooting and correcting ACL implementation issues



I
mplementing Network Address Translation

(NAT)



Explaining the basic operation of NAT and PAT to increase security and conserve addresses



Configuring NATs using the CLI and SDM



Identifying and correcting NAT implementation issues


Implementing and Verifying WAN Links
-

Routing



Reviewing
encapsulation methods for connecting to a WAN



Enabling authentication for secure WAN connections



Configuring and verifying routed WAN connections


Cloud Computing (
3 days
)

Introduction to Cloud Computing



Defining cloud computing



Components of a computing
cloud



Differentiating types of clouds: public, private, hybrid


D
rivers of cloud computing solutions



Memory



Processing



Storage



Network


Infrastructure as a Service (IaaS)



Introduction to IaaS



Accessing IaaS



Provisioning servers on demand



Handling dynamic
and static IP addresses



Tools and support for management and monitoring



Security, availability and disaster recovery strategies


CompTIA Security+

(3 days)




Introduction to General Security Concepts



InfoSec Overview and History



Access Control



Authentication



Non
-
Essential Services/Systems/Protocols



Attacks



Malicious Code



Social Engineering



Auditing


Communication, Infrastructure Security



Remote Access



Email



Web



Directory



File Transfer



Wireless



Devices



Media



Security Topologies



Intrusion
Detection



Security Baselines


Operational/Organizational Security



Standards and Protocols



Key Management/Certificate Lifecycle



Suspension



Recovery



Renewal



Destruction



Key Usage



Physical Security



Disaster Recovery

(basic)



Policy and Procedures



Privilege
Management



Risk Identification


Windows OS Management & Overview

(3 days)

Operating System Overview



Benefits of upgrading to Windows Server 2008



Analyzing and implementing the features



Installing and Upgrading Servers



Selecting the appropriate deployment
method



Multiple Activation Key



Key Management Server



Adding and configuring server roles and features



Service packs and H
otfixes



What is

Active Directory



Active Directory Domain Services (AD DS)



Domain Controllers



Organizational Units, users and groups



U
ser account properties and profiles

introduction



Managing
resource access with role
-
group



Configuring and Managing the System



Event Viewer



Device Manager



Windows Firewall



Centralizing events from multiple server event logs



Introducing PowerShell for admin
istrative tasks



Reliability Monitor



Troubleshooting the OS with Windows Recovery Disk



Managing disks, full backup and restore



What is
Master Boot Record (MBR)



GUID Partition Table (GPT)



Saving the system and data with Windows Server Backup



Inherited vs.
explicit Access Control Entries



Controlling Network Components and Services



Managing network settings



Configuring the Network and Sharing Center



Integrating IPv4 and IPv6 protocols



Sharing resources across the network



Recovering with Shadow Copies and Prev
ious Versions



Increasing file access responsiveness with BranchCache



File Server Resource Manager (FSRM)



Creating quotas based on prebuilt templates



Filtering extraneous files with screening technologies



Administering the Active Directory



Distributing and
delegating administrative power



Allocating responsibilities for simplified administration



Configuring environments with Group Policies



Identifying common settings with the Group Policy Management Console (GPMC)



Deploying Remote Desktop Services (RDS)



Intermediate Level

Courses:
Switching, Routing, Storage, Cloud, Security, Operati
on & Maintenance, B
uilding Management
System (BMS)
, Enterprise Operation Control (EOC)

CCNP
–

Switching, Routing
(3 days each topic)


ROUTE/Testing

-

Routing



Understand
Fundamental Routing Operations



Implement EIGRP Operations



Implement Multi
-
area OPSF Operations



Implement IPv6 Routing



Implement eBGP for Enterprise Connectivity



Implement Route Distribution



Implement Layer 3 Path Control Solutions


SWITCH/Testing

–

Switching



Implement VLANs/VTP



S
ecure VLANs



Conduct the Operation of Spanning Tree Protocols in a Hierarchical Network



Layer 3 Switching



Configure Support for Advanced Services (Voice, Video, Wireless)



Describe Wireless Client Access



Implement High Availab
ility


T
rooubleshooting/
Testing

–

EOC Functions



Troubleshoot Routing Protocols



Troubleshoot Routing Redistribution



Troubleshoot IPv6



Troubleshoot VLANs



ITroubleshoot Switch Security



Troubleshoot VoIP and Video


Storage System (3 days)


Introduction to
information storage



Data center environments



RAID



Intelligent storage system


Storage Networking Technologies



Disks and intelligent storage systems



RAID levels



SAN components and terminology



NAS components and terminology



Storage system features used in ba
ckup and recovery



Replication and continuous data protection technologies



Fibre Channel SAN (FC SAN)



IP SAN and FCoE



Network attached storage (NAS)



Object based and unified storage


Backup, Archive,

and Replication



Backup concepts and terms



Generic backup
architecture



Introduction to business continuity



Backup and archive



Local replication




Remote replication



Management of Storage



Securing storage infrastructure



Managing storage infrastructure


C
loud Computing
–

3 days

Cloud Computing



Components of a
computing cloud



Differentiating types of clouds: public, private, hybrid



Identifying private cloud technologies



Categorizing service types



Comparing vendor cloud products: Amazon, Google, Microsoft and others


Improving utilization with virtualization



Choosing para
-

or hardware
-
assisted virtualization



Utilizing cores and hyperthreading



Calculating performance with EC2 Compute Units (ECU)



Comparing virtualization and cloud computing


Deploying an On
-
Site Private Cloud



Identifying architectural components

of Eucalyptus



Analyzing compatibility with A
mazon
W
eb
S
ervices (AWS)



Deploying a Proof of Concept (POC) installation



Isolating instances with VLANs



Controlling access with security groups



Assigning virtual addresses to instances



Providing automatic High A
vailability (HA)

Managing a Eucalyptus private cloud



Customizing Eucalyptus Machine Images (EMI)



Launching and connecting to instances with key pairs



Interconnecting public, private and community clouds



Handling excess demand with cloud bursting

Evolving
to hybrid clouds



Exploiting the advantages of hybrid clouds



Examining Hybrid Cloud Use Cases

Considering alternative private cloud solutions



Evaluating a scorecard of leading private cloud offerings



VMware vCloud



Hyper
-
V


CCNP
-

Security (3 days
)

This
course is intended for those with at least one year of networking experience and valid CCNA and CCDA
certifications.




Advanced IP addressing and routing in implementing scalable and secure Cisco ISR routers connected to LANs
and WANs



Secure routing solutio
ns



Plan, configure and verify the implementation of complex enterprise switching solutions using



Cisco’s Campus Enterprise Architecture



Secure integration of VLANs, WLANs, voice and video into campus networks



Plan and perform regular maintenance on complex

enterprise routed and switched networks



Using technology
-
based practices and a systematic ITIL
-
compliant approach to perform network
troubleshooting



Network infrastructure and design



Intelligent network services



Converged network solutions



Securing
Networks with Cisco Routers and Switches



Implementing Cisco Intrusion Prevention System v7.0



Deploying Cisco ASA Firewall Solutions



Deploying Cisco ASA VPN Solutions



Implementing Cisco IOS Network Security



Securing Networks with Cisco Routers and Switches



Deploying Cisco ASA Firewall Solutions



Deploying Cisco ASA VPN Solutions



Implementing Cisco Intrusion Prevention Systems


Additional
Security
Course
(
3

day)

Building a Secure Organization



Real threats that impact
cybersecurity



Hackers inside and out



Eavesdropping



Spoofing



Sniffing



Trojan horses



Viruses



Defining your information assurance objectives



Assessing your exposure


Verifying User and Host Identity



Assessing traditional static password schemes



Creating a good quality password policy to prevent
password guessing and cracking



Protecting against social engineering attacks



Encrypting passwords to mitigate the impact of password sniffing



Evaluating strong authentication methods



Preventing password replay using one
-
time and tokenized passwords



What is

two
-
factor authentication



Authenticating hosts



Shortcomings of IP addresses



Address
-
spoofing issues and countermeasures



Solutions for wireless networks


Preventing System Intrusions



Discovering system vulnerabilities



Searching for operating system vulnera
bilities



Discovering file permission issues



Limiting access via physical security



Encrypting files for confidentiality



Encryption with application
-
specific tools



Recovering encrypted data



Hardening the operating system



Locking down user accounts



Securing
administrator's permissions



Protecting against viruses


Guarding Against Network Intrusions



Scanning for vulnerabilities



Restricting access to critical services



Preventing buffer overflows



Reducing denial
-
of
-
service (DoS) attacks



Securing DNS



Limiting the
impact of common attacks



Deploying firewalls to control network traffic



Contrasting firewall architectures



Preventing intrusions with filters



Implementing cyber security policy



Building network firewalls



Evaluating firewall features



Selecting an architectu
re and a personal firewall


Ensuring Network Confidentiality



Mitigating threats from connected hosts



Partitioning the network to prevent data leakage



Identifying wireless LAN vulnerabilities



Securing data
-
link layer with PPTP and L2TP


Cryptography/Operational/Organizational Security



Algorithm



Concepts of Using Cryptography



PKI



Standards and Protocols



Key Management/Certificate Lifecycle



Suspension



Recovery



Renewal



Disaster Recovery



Business Continuity



Policy and Procedures



Forensics



Risk Identification


Operations and

M
aintenance

(O&M)

Functions

–

3 days

Introduction to
Environments



Upgrading the existing operating system



Enabling servers with volume license activation



Updating and maximizing security with WSUS



Leveraging the
multi
-
server Server Manager



Installing roles/features with the Dashboard



Setting up Windows Server Core



Performing administrative tasks with PowerShell


Constructing

and Administrating

Active Directory (AD)



Active Directory infrastructure components



Organi
zing with forests, domains and sites



Raising domain and forest functional levels



Locating and transferring Flexible Single
-
Master Operation (FSMO) roles



Migrating existing domains to Windows Server 2012



Building Domain Controllers (DCs) to host the AD



Configuring DNS and managing DC Replication



Creating objects with the GUI and PowerShell



Simplifying administration with group nesting



Generating users, groups and OUs with PowerShell



Analyzing the AD with the Administrative Center


Maintaining and
Protect
ing
Disk &
File System Resources



Backing up, restoring and organizing disks



Enabling disaster recovery with Windows Server Backup



Maximizing protection with cloud
-
based Online Backup



Increasing resilience with storage pools and spaces



Optimizing disk space

with Data Deduplication



Creating and attaching VHD and VHDX virtual disks



Defining security on files and folders



Adjusting User Account Control notification levels



Limiting access with custom Access Control Lists (ACLs)



Auditing file system objects for
specific troubleshooting



Specifying claims and tags for Dynamic Access Control


Managing and Troubleshooting Servers



Exploiting administrative tools and applets



Action Center



Task Scheduler



Performance Alerts

using Enterprise Monitoring tool



iSCSI initiato
r



Configuring the Windows Firewall for remote access



Measuring reliability and analyzing performance



Producing diagnostic reports with Data Collector Sets



Determining recurrent issues with Reliability Monitor



Fixing startup issues with the Recovery
Environment


Administering the Active Directory



Assigning administrative rights



Analyzing results from the Best Practices Analyzer (BPA)



Delegating control for seamless administration



Deploying Group Policies for central management



Contrasting computer/use
r policies and preferences



Locking down the desktop with administrative templates

Building Automation Systems


Building Management System

–

Day 2 Training

(3 days)


Introduction to the Refrigeration Cycle



Understanding the Components of an A/C system



Understanding Fixed Air Volume & Variable Air Volume Applications



Understanding Psychrometry



Understanding Input & Outputs



Introduction to Sensors, Actuators, Input Devices, Output Devices & Logic statements, PID Loops



Building Utility Management & Control

Strategy



Point Scheduling & I/O Summary



Integration


Fire, Moisture Detection & Alarm System



Fire Lifecycle



Detection Technologies



Fire Panel Technologies



I
nput / Output Devices



Detector & Device Wiring Schema



Moisture sensors



Fireman's Telephony &
Talkback system



Fire Safety Strategies


Electronic Physical Security (Access Control System)



Access Control systems



Access Control Technologies



Data Encryption & Security



Access Control Strategy



Access Controllers



Biometrics



Barriers



Reporting &

Operations


Electronic Physical Security (Access Control System)



Introduction to Optics in Cameras



Types of Camera Technologies



Integration


Gas Suppression System



Introduction to Clean Agent Fire Retardants



Types of Clean Agents



Type of Application



Car
bon Dioxide



FM 200 or NAF227


Enterprise Operating Center
(EOC)
Troubleshooting
& Information Technology Information Library
(ITIL)
(
3 days)

Service operation and the overall ITIL lifecycle



Principles and objectives



Functions and common activities



How
service operation creates business value

Balancing conflicting goals



Internal IT vs. external business view



Stability vs. responsiveness



Quality of service vs. cost of service



Reactive and proactive activities

Core Service Operation Processes



Policies, pri
nciples and basic concepts



Purpose and objectives



Incident Review, and Escalation procedure



Value to business



Process activities, methods and techniques



Triggers, inputs, outputs and interfaces



Challenges and risks

Primary ITIL processes within service
operation



Event management: active and passive monitoring



Restoring normal service quickly through incident management



Request fulfillment



Managing problems with root cause analysis



Access management

Common Service Operation Activities



Monitoring and
control of IT operations



Detecting the status of services and CIs



Taking appropriate corrective action



Console management/operations bridge: a central coordination point for monitoring and managing services

Management of the infrastructure



Mainframe, serve
r and network management



Storage and database administration



Managing directory services and desktop support



Facilities and datacenter management



Improving operational activities

Operational aspects from other lifecycle phases



Change, configuration and rel
ease



Availability



Capacity



Service continuity

Organizing for Service Operation



Mapping service operation functions to activities



Roles and responsibilities



Understanding the organizational context



Service operation structure



Service desk



Technical
management



IT operations management



Application management

Key functions of the service desk



Logging incidents and requests



First
-
line investigation and diagnosis



Managing the lifecycle of incidents and requests



Keeping users informed

Structuring the servi
ce desk



Local vs. centralized



The virtual service desk



Follow the sun operation

Technology
-
Related Issues



Technology, tools and expertise requirements



Defining architecture standards



Involvement in the design and build of new services and operational pract
ices



Contributing to service design, service transition and continual service improvement projects



Evaluating change requests



Matching technology to the organizational situation

Implementation Challenges and Risks



Managing change in service operation



Servi
ce operation and project management



Assessing and managing risk



Operational staff in design and transition



Planning service management technologies



Identifying critical success factors (CSFs)





Advanced Level

Courses:
Routing & Switching,
Security
, Hyper
-
V, Security, Windows Enterprise
Server,

Cloud
Migration
, PMP

C
CIE
–

Routing & Switching

(5 day

per topic
)

Week 1 T
opics
Include
(5 days)

Bridging and Switching



Trunking & Etherchannel



VTP and VLANs



STP, RSPT and MSTP



QinQ Tunneling



Advanced Spanning Tree
Features



Storm
-
Control



Private VLANs



Additional Catalyst Security Features



SPAN and RSPAN



Catalyst 3560 Troubleshooting



F
rame
-
Relay Features



Frame
-
Relay Switching



Frame
-
Relay Troubleshooting



PPP, PPPoFR and PPPoE



PPP Authentication and Advanced PPP
Features



PPP Troubleshooting



Additional Layer 2 Technologies



Layer 2 Troubleshooting


IGP Routing



OSPF Configuration



Advanced OSPF: Area Types, Summarization, Authentication, Virtual
-
Links, etc.



EIGRP Configuration



Advanced EIGRP: Authentication, Summariza
tion, Metric Tuning, etc.



RIP Configuration



Advanced RIP: Timers Tuning, Authentication, Summarization, etc.



R
oute Redistribution



Additional IGP
-
Related Topics



General Routing Troubleshooting (RIP, EIGRP, OSPF)



Advanced OSPF Troubleshooting



Advance
d EIGRP Troubleshooting



IGP Troubleshooting


BGP



BGP Configuration



BGP Router Reflectors and Confederations



Route Aggregation



Community Signaling



BGP Best Path Manipulation: AS_PATH, Local Pref, Other Attributes



Route Filtering Features



Advanced BGP:
Conditional Advertisement, ORF, etc.



Additional BGP Features



Advanced BGP Troubleshooting


MPLS VPN



MPLS LDP



MP
-
BGP VPNv4



Route Target Filtering



PE
-
CE Routing: OSPF and RIP



Inter
-
site connectivity



Advanced Features: Summarization, Internet Access, etc.



MPLS and MPLS VPN Troubleshooting


Week 2 Topics Include

(5 days)


IPv6



Addressing and Tunneling



R
outing: RIPng, OSPFv3 and EIGRPv6



Advanced OSPFv3 Features: Area types, Summarization, etc.



OSPFv3 Troubleshooting



Additional IPv6
-
related Topics



IPv6
Troubleshooting


IPv4 and IPv6 Multicast



PIM Sparse and Dense Mode



Auto
-
RP and BSR



RP Filtering Techniques



PIM and IGMP Access Control



RPF Failures



Tunneling Multicast Traffic



P
IM over NBMA Networks



Interdomain Multicast (MSDP)



Additional Multicast Feature
s



Basic and Advanced Multicast Troubleshooting


QoS



QoS DiffServ and InterServ Theory



Understanding Policing and Shaping



Queueing Techniques: Legacy and CBWFQ/HQF



Congestion Management Techniques



Frame
-
Relay Traffic Shaping (Legacy and MQC)



Resource
Reservation Protocol (RSVP)



Understanding SRR, WRR, DWRR Theory



Catalyst 3560 SRR (Shaped and Shared)



Catalyst 3560 QoS: Queueing and Policing



Catalyst 3560 Port and VLAN Based QoS


Security



Access
-
Lists in Routers and Switches



CBAC Feature Set



Zone
-
Based
Firewall



TCP Intercept



Managing Router Access: Privilege levels, RBAC



Additional Security Topics


IP Services



First Hop Redundancy Services: HSRP, GLBP, VRRP



IOS Features: Menus, HTTP server, DHCP etc



Management Features: SNMP and RMON



NAT



SLA and Object
Tracking



OER/PfR



Embedded Event Manager (EEM)



Additional IP Services



T
roubleshooting


CISSP
–

Security (
5 day course)

Access Control

A
collection of mechanisms that work together to create a security architecture to protect the assets of the
information sy
stem.



Access Control Concepts



Concepts/Methodologies/Techniques



Attacks



Effectiveness


Telecommunications and Network Security

Discusses network structures, transmission methods, transport formats and security measures used to provide
availability,
integrity and confidentiality.



Telecommunications and Network Security Concepts



Network architecture and design



Network components



Communication channels



Network attacks


Information Security Governance and Risk Management

The identification of an organiza
tion’s information assets and the development, documentation and
implementation of policies, standards, procedures and guidelines.



Info Sec Governance and Risk Management Concepts



Security governance and policy



Risk management concepts



Personnel security



Information classification/ownership



Contractual agreements and procurement processes



Security education, training and awareness



Certification and accreditation


Cryptography

The principles, means and methods of disguising information to ensure its integri
ty, confidentiality and
authenticity.



Cryptography Concepts



Encryption concepts



Public Key Infrastructure (PKI)



Digital signatures



Information hiding alternatives



Cryptanalytic attacks


Security Architecture and Design

Contains the concepts, principles, st
ructures and standards used to design, implement, monitor, and secure,
operating systems, equipment, networks, applications, and those controls used to enforce various levels of
confidentiality, integrity and availability.



Security Architecture and Design
Concepts



Fundamental concepts of security models



Countermeasure principles



Capabilities of information systems (e.g. memory protection, virtualization)



Vulnerabilities and threats (e.g. cloud computing, aggregation, data flow control)


Operations Security

Used to identify the controls over hardware, media and the operators with access privileges to any of these
resources.



Operations Security Concepts



Resource protection



Attack prevention and response



Incident response



Patch and vulnerability management


Bus
iness Continuity and Disaster Recovery Planning

Addresses the preservation of the business in the face of major disruptions to normal business operations.



Business Continuity and Disaster Recovery Concepts



Business impact analysis



Disaster recovery process



Recovery strategy



Provide training


Legal, Regulations, Investigations and Compliance

Addresses computer crime laws and regulations; the investigative measures and techniques which can be used
to determine if a crime has been committed and methods to gath
er evidence.



Legal, Regulations, Investigations and Compliance Concepts



Legal Issues



Forensic procedures



Investigations

Compliance requirements/procedures


Physical (Environmental) Security

Addresses the threats, vulnerabilities and countermeasures that ca
n be utilized to physically protect an
enterprise’s resources and sensitive information.



Physical (Environmental) Security Concepts



Site/facility design considerations



Internal security



Perimeter security



Facilities security


Windows Enterprise Server
-

Employing Administration Tools

(5 days)

Managing the server



Installing roles with Server Manager



Configuring functionality with PowerShell


Enabling remote administration



Identifying barriers to remote management



Employing Group Policies to overcome issues



Implementing Windows Remote Management



Tuning the Windows Firewall



Making use of Server Manager groups


Administering with PowerShell



Managing Local and Remote Servers



Leveraging the scripting capabilities of PowerShell


Deploying Server Core



Reviewing
the features and benefits of Server Core



Preparing for a production environment



Administering the core remotely



Determining the most effective scenario for deployment


Securing Windows Server 2012



Defining security components



Analyzing role
-
based security



Testing Dynamic Access Control



Safeguarding the server with the Windows Firewall


Building security policies



Documenting server security



Composing optimal Group Policies


Auditing the server



Diagnosing security issues



Creating an audit trail



Filtering the
security log


Optimizing Server Performance



Assessing workloads



Balancing applications and server roles



Evaluating hardware and software components



Reconfiguring the operating system


Monitoring server performance



Analyzing system behavior with Resource
Monitor



Establishing baselines with Performance Monitor



Designing Data Collector Sets


Detecting and resolving performance concerns



Identifying Performance Monitor counters



Solving the challenge of memory leaks



Exploring the effect of services on server pe
rformance


Troubleshooting Windows Server 2012



Recovering from boot process failures



Breaking down the pre
-
Windows boot process



Appraising the Windows load sequence


Selecting the appropriate recovery environments



Booting to the recovery console



Leveraging

WinRE to correct the problem


Repairing key Windows components



Maintaining a stable registry



Managing service accounts and privileges



Identifying faulty drivers



Solving network issues


Extracting information from the Event Viewer



Collecting events from re
mote servers



Attaching subscriptions to selected events


Implementing a High
-
Availability Environment



Clustering Windows servers



Meeting failover clustering requirements



Recognizing the role of Quorums


Virtualizing servers



Increasing scalability potential

with Hyper
-
V



Speeding up recovery with replicas



Maintaining high availability with live migration


Hyper
-
V

(
3

days)


Preparing a Hyper
-
V Environment



Introduction to virtualization



Investigating Type I and Type II hypervisors



Validating the hardware and
software prerequisites



Comparing Hyper
-
V to VMware and Xen offerings



Implementing Hyper
-
V



Enabling the server role



Leveraging management interfaces


Building Virtual Machines (VMs)



Configuring the virtual hardware



Allocating CPU resources



Distributing stat
ic and dynamic memory



Connecting to removable hardware



Architecting the storage fabric



Constructing dynamic and fixed
-
sized virtual hard disks



Increasing performance with pass
-
through disks



Reverting system state with snapshots



Converting, compressing and
expanding VHDs



Creating virtual networks



Optimizing network performance



Implementing external, internal and private switches


Optimizing and Troubleshooting



Monitoring the virtual infrastructure



Exploiting the Best Practices Analyzer (BPA) results



Inspecti
ng live parent and child performance data



Gathering hypervisor metrics through Performance Monitor



Detecting and resolving issues



Examining and filtering event logs



Triggering alerts for efficient remediation



Controlling resource usage


Relocating Virtual
Machines and Disks



Transferring backend data



Importing and exporting virtual machines



Performing online storage migrations



Redistributing Hyper
-
V workloads with live migrations



Migrating locally stored VMs between hosts



Optimizing migrations with Storage A
rea Networks (SANs)


Increasing Service and Application Availability



Eliminating single points of failure



Avoiding network outages with NIC teaming



Mirroring VMs in real time with Hyper
-
V replicas



Improving fault tolerance with failover clusters



Monitoring

cluster resources and VM states



Configuring appropriate quorum models



Expediting live migration with clustering


System Center Virtual Machine Manager (SCVMM)



Establishing a private cloud



Correlating benefits and organizational goals



Centralizing administ
ration with the VMM console



Integrating VMM with other System Center components



Augmenting functionality with add
-
ons and extensions



Accelerating VM deployments



Deploying VMs from predefined templates



Standardizing hardware and OS settings with profiles



Converting existing physical servers with P2V tools



Migrating from competing virtualization platforms



Centralizing performance management



Collecting data from the virtual infrastructure



Limiting CPU and memory consumption



Automating load distribution with
Dynamic Optimization


Securing the Virtual Environment



Ensuring data protection



Assessing parent and guest initiated backups



Identifying required backup application features



Minimizing security risks



Reducing the potential for malware and other attacks



Del
egating control through the AppController web portal


PMP
–

5 days

Introduction



Managing the project processes and issues



Creating a realistic and achievable project plan



Working within project constraints


Launching Your Project



Applying a project
framework for success



Managing the key inputs and outputs



Balancing typical challenges of project management



Selecting and applying best practices



Core project leadership skills



Building and managing team effectiveness



Taking responsibility for the team
culture



Building a project charter



Defining clear project objectives



Determining and clarifying the goals



Defining key project deliverables



Gaining buy
-
in from stakeholders


The Six
-
Step Planning Method



Defining the project workload



Determining project sco
pe with work breakdown structures (WBS)



Driving the plan down to manageable task level



Calculating a first cut of project costs



Building high
-
confidence estimates



Effective ways to produce better estimates



Differentiating between work, duration and resourc
es



Leveraging three
-
point estimating to refine accuracy



Managing the estimating process



Scheduling the project



Converting WBS to precedence networks



Determining the critical path tasks



Creating dependency diagrams



Calculating the project duration



Creating
the project timeline



Building clear and readable Gantt charts



Using slack effectively in the schedule



Setting key milestones to track and control the project



Developing a risk management process



Identifying the project risks and assumptions



Evaluating risk

impacts



Strategies for managing risks



Managing key risks with the Risk Register



Reducing risks through contingency plans



Effectively matching resources to work



Identifying the resources your project needs



Assigning resources to tasks



Analyzing resource us
e and costs in the schedule



Optimizing the use of resources



Preparing and agreeing on task contracts


Running the Project



Establishing an effective control process



Establishing change control procedures



Presenting the project plan for approval



Setting the
baseline schedule



Implementing the plan



Monitoring real task progress



Analyzing progress against the baseline



Picking up warnings of trouble ahead



Engaging team members to maximize productivity



Tracking and reporting progress



Tracking planned vs. actual ta
sk performance



Analyzing the impact of variation to the baseline



Crashing the critical path tasks



Implementing, correcting and optimizing strategies to achieve project objectives



Leading throughout the project life cycle



Communicating project status to sta
keholders



Coping with common project scenarios



Building ownership, motivation and commitment across the team


Successful Project Closure



Managing systematic project closedown



The payoff of post
-
implementation review



Documenting project and personal lessons

learned