MBA-IT 3rd SEMx - Indian Institute of Information Technology ...

screechingagendaNetworking and Communications

Oct 26, 2013 (3 years and 9 months ago)

93 views

1

|
P a g e


Syllabus

(
MBA
-
IT
)


3
rd

Semester

















Indian Institute of Information Technology, Allahabad



2

|
P a g e


Index







MBA
-
IT
3
rd


Semester



Sl.No.

Topic

Page No.



Core Paper




1

Computer & Telecommunication Network



2

Corporate
Finance



3

Software Engineering



4

Strategic Management & Information System Strategy



5

Cross Cultural International Management


Elective

Paper






6


7


8.

Financial Engineering
(elective)


Financial Audit & Reporting

(elective)



Environmental
Analyses Accounting

(elective)




7

COBIT

(elective)



8


9


10


11


12


13


14


15

Business Continuity Plan

& Disaster Recovery Plan

(elective)


Data
W
arehousing & Technologies

(elective)


Marketing of Services
(elective)


Consumer Behavior & CRM
(elective)


Retail Marketing
(elective)


Total Quality Management & Six Sigma

(elective)


Operation

Strateg
y &

Cost Management
(elective)


Quality Assurance & Control

(elective)




3

|
P a g e


Indian Institute of Information and Technology, Allahabad

(Deemed
University)

Lecture List


Computer & Telecommunication Network



Total lectures: 30

Theory
Credit hours: 2 hrs






Program: MBA
-
IT (3rd Sem)


Course Objective:

Emphasis would be on the underlying principles of Data Communication and Networking, Topics
include Communication Models, Protocols, Standards, LAN, WAN, Internet and Intranet
Applications. Also in this course a protocol that supports the sharing of resources that exist in
different packet switching networks will be emphasized. The protocol provi
des for variation in
individual network packet sizes, transmission failures, sequencing, flow control, end
-
to
-
end error
checking, and the creation and destruction of logical process
-
to
-
process connections. Some
implementation will also be considered, and p
roblems such as internetwork routing, accounting, and
timeouts will be exposed. Thus the student would aim t
o learn the concept of
networking and its
applications,
different models like TCP/IP, OSI etc.

and the
various functions of OSI layers.


Top
ics covered:


Introduction

What is computer Network? Network hardware and software,

TCP/IP & OSI model, Novell

Netware,
ARPANET. Network standardization

Network vs. distributed system, Point to point Network vs.
Multipoint Network, Classify networks, Netw
ork performance measures, OSI Reference Model,
TCP/IP Reference Model,
Multiplexing, circuit switching, message switching, packet switching


Physical Layer

The theoretical basis for data communication, Transmission media,

Telephone system:

Local loop, trunks,
M
ultiplexing,

Circuit and
Pa
cket switching. Cellular radio: Paging system, Analog and digital
C
ellular
telephones,

Personal communication services
.
{modulation rate}, data rate {capacity}, bandwidth,
Nyquist Theorem, Shannon’s Result, D
a
ta Encoding Techniques,
digital data, analog signals, digital
data, digital signals, Transmission Media



Data Link Layer

Transmission Errors, error detection and error correction, Hamming Codes, Parity Checks,
Checksum, CRC, Framing, bit stuffing, byte
stuffing, Data Link protocols such as PPP, BYSYNC,
DDCMP, HDLC, Stop
-
and
-
Wait, sliding window protocols, MAC Layer Protocols such as Aloha
(Pure Aloha & Slotted Aloha), Persistent and Non persistent CSMA, CSMA/CD, LAN Standards,
802.1 to 802.5 and 802.11


Network Layer

Design issues,

Routing algorithms, Optimality principle, Shortest path routing, Flooding, Broadcast routing.
Congestion control algorithms: General principles, Congestion prevention policies, Traffic shaping,
Conge
s
tion control in virtual
circuit subnet, Choke packets.

Internetworking in the internet N
\
W: The IP
protocol, IP subnet, Class
-
full addressing, Introduction to session layer
.

(BGPv4), Network Layer Utility
Protocols like ICMP, Ping, ARP, RARP, DHCP, Traceroute,
IPv6 details


4

|
P a g e


Tran
sport Layer

Simple Demultiplexer (UDP), Reliable Byte Stream(TCP), End to End Issues, Connection
Establishment and Termination of TCP, TCP Sliding Windows



Congestion Control

TCP Congestion Control, AIMD, Slow Start, Fast Transmit and fast recovery, Co
ngestion
Avoidance Mechanism DECbit and Random Early Detection(RED)


Network Security

Cryptographic Algorithms,
Security Mechanism like

Authentication, Authorization, Protocols like
SSH, rlogin, IPSec,

Firewalls,
BGP Routing Policies in ISP Networks.

Wi
reless Sensor Network:
-
Introduction ,application as localization and routing
-
Aperspective View.

Recommended

Books


Text Books:

1.

Computer networks


Larry L. Peterson and Bruce S. Davie

2.

Data Communication and Networking :Forouzan



References
:



Computer
Networks

Tanenbaum

(PHI)



Internet
-

Networking with TCP/IP Volume
-
1

Douglas E. Comer

(PHI)



Data and Computer Communication

William Stallings

(PHI)


Digital References


Sr. No.

Website / Links / e
-
journals

1

http//www.w3school.com

2

http//www.wikipedia.com



















5

|
P a g e


Indian Institute of Information and Technology, Allahabad

(Deemed University)

Lecture List


Corporate Finance







Total lectures: 30

Credit hours: 2 hrs







Program: MBA
-
IT (3rd Sem)


Course Objective:

The primary objective of this
course is to familiarize the student with basic concepts of corporate
finance. This course is designed to provide students with a deeper understanding of how firms
finance, invest and manage themselves in the `real world'.


Topics covered:








Lectures
required


Introduction to Corporate finance



Overview of corporate finance and the financial environment




0
6



Shares and debentures and their types



Process of issue of shares (IPO, FPO etc)



Agency Problem



Financial statements
-

revision



Introduction to Options



Introduction to Mergers and Acquisitions


Financial Analysis and Planning








0
3



Analysing Financial Performance using ratios



Financial planning and forecasting


Valuation

Concepts

05



Time Value of money



Valuation of Bonds and
stocks



Importance of risk and return


Capital Budgeting










04



What is Budgeting?



Techniques of Capital budgeting



Understanding Cash flows



Risk analysis


Capital Structure Decisions










05



Basic concept



Factors determining capital structure



Concept of optimum capital structure



Capital Structure and firm value



CAPM




6

|
P a g e


Working Capital Management


04



Working Capital Policy



Cash and liquidity management



Receivables Management



Inventory Management


Introduction to Advanced Corporate Finance

03



Black Scholes Model



What is Dividend Policy


Self Reading



Introduction to E
-
Finance



Basic concept



Latest trends in the era of e
-
financing



Integration of corporate finance with IT


Miscellaneous



Forfeiture of shares



Break
-
even Analysis



Determinants of th
e dividend policy



Share repurchases, raising equity, new issues



Financial distress



Real Options


Suggested Reading
:


Text Books



Finance: a management guide for managing company funds and profits;
I. M.
Pandey.



Corporate Finance;
MY Khan & PK Jain



Finance Sense


Prasanna Chandra

References




Corporate Finance: Theory & Practice; Aswath Damodaran.



Working Capital Management; Bhattacharya.



Corporate Finance; Prasanna Chandra.



Fundamentals of Financial Management


Van Horne; et. Al



Financial Management


Rajeev Srivastava



Financial Management


Eug
ene

Brigham




7

|
P a g e


Indian Institute of Information and Technology, Allahabad

(Deemed University)

Lecture List


Software Engineering






Total lectures: 30

Credit hours: 2 hrs







Program: MBA
-
IT (3rd Sem)


Course Objective


This course gives a comprehensive analysis of software engineering techniques and the applications.
Topic include
s

Software Development Life Cycle, S
oftware processes management, requirement
engineering, analys
is and design, developing and testing of software integration, verification,
validation, pattern based reuse, reliability and project management principles, techniques
.


Detailed Syllabus
:









Lectures Required


Unit 1: Introduction to So
ftware Engineering








Role of Software Engineering, Software Evolution, Legacy system structures, Legacy
system design, Legacy System Assessment, Software Development Life Cycle.


[ 2 Hours]

Unit 2: Software Process Models










Software process models, Software Specification, Software design and implementation,
Software validation, Automated process support, Prescriptive Models, The Waterfall
Model, Incremental Process Models, Evolutionary Process Models, Specialized process
mode
ls, Extreme Programming, Agile Methodology, Scrum, The Unified Process.


[ 6 Hours]

Unit 3: Project Management and Requirement Engineering




Project Planning and Scheduling, Risk Management, Functional and Non Functional
Requirements, Users Requirement,
System Requirements, SRS Document Generation,
Feasibility Studies, Types of Feasibilities, Requirement Analysis, Requirement
Validation, Requirement Management, Software Measurement and Matrices.


[ 5 Hours]


Unit 4: System Modeling and Prototyping.








Context models, Behavioral models, Data models, Object models, CASE Workbenches,
Prototyping in the Software Process, Rapid Prototyping Techniques, Interface
Specification, Behavioral Specification




[ 5 Hours]

8

|
P a g e


Unit 5: Design Engineering
.










Architectural Design,
System Structuring, Control Models, Modular Decomposition,
Domain
-
Specific Architectures,

Object Oriented Design Process, Design with Reuse,
Component
-
Based Development,
Application Families,
Design Patterns, User interface
Design Pri
nciples, User interaction, Information presentation,


[ 6 Hours]


Unit 6: Verification and validation
.









Verification and Validation Planning, Software Inspections, Clean room Software
Development,
Software Testing, Black Box
Testing, White Box
Testing, Integration
Testing, Object
-
Oriented Testing, Writing test cases, Testing tools, Configuration
Management and Version control


[ 6 Hours]

Recommended Books


Text Book



Software Engineering, A Practitioner’s Approach, Roger S. Pressman


Reference
Books





Software Engineering, Ian Sommerville



An Integrated Approach to Software Engineering


Pankaj Jalota



Journals and Papers




















9

|
P a g e



LAB MANUAL FOR MBA

III SEMESTER

SOFTWARE ENGINEERING


JULY 2012
-
DEC 2012

LAB 1

Derived size oriented matrices



Develop matrix addition program



Develop matri
x

subtraction program



Develop matri
x

multiplication program

Develop LOC based esti
mation from size oriented matrix
.

Develop estimation for transpose of matrix
from size oriented
matri
x

and then variance between estimated value and actual value.

LAB 2

Design to understand the concept of designing models in software projects with the help of DFD

(0 and 1 level) and UML diagram



For railway reservation



For online banking



Res
taurant system

LAB 3

Give the full documentation of your mini project of previous semester.

LAB 4

Lab quiz

LAB 5

Requirement management tool like requisitePro or compandiam
or
any
other
free available tool
apply on previous project


LAB 6

Working on

testing tool on previously developed software

QPack Free Testing Tool Test Management 5.3.1
(http://www.freewarefiles.com/downloads_counter.php?programid=52605)

LAB 7

Project allotment and creating group

LAB 8

Deliver the
SRS

and requirement specification of the project.

LAB 9

UML diagram of the project.

LAB 10

Deployment of the project

LAB 11

Final submission of the project.


Norms regarding project:



It must be follow any model



Using OOS concept Object oriented languag
e (java)



For data base SQL server



Team is not having more than 3 person

Example projects



Project 1 : Collage website



Project 2: Real estate marketing website



Project 3: Travel agency website



Project 4: Online marketing



Project 5: Tourism of India website

10

|
P a g e



Indian Institute of Information and Technology, Allahabad

(Deemed University)

Lecture List


Strategic Management & Information System Strategy


Total lectures: 30

Credit hours: 2 hrs







Program: MBA
-
IT (3rd Sem)


Course Objective


The objective of
the course of Strategic Management focuses on an organization as a whole and
its transactions with its environment. This

course being a capstone course integrates functional
courses in marketing, accounting, finance,

management, production/ operations mana
gement,
information system and economics


Detailed Syllabus
:








Lectures Required


Unit 1: Introduction to Strategic Management







04



Basic Concepts in Strategic Management.



Corporate Governance and Social Responsibility.


Unit 2: Scanning
the Environment







06



Environmental Scanning and Industry Analysis.



Internal Scanning and Organizational Analysis.


Unit 3: Strategy Formulation








08



Strategy Formulation: Situation Analysis and Business Strategy.



Strategy Formulation: Corporate

Strategy.



Strategy Formulation: Functional Strategy and Strategic Choice.


Unit 4: Strategy Implementation & Control







06



Strategy Implementation: Organizing for Action.



Strategy Implementation: Staffing and Directing.



Evaluation and Control.



Str
ategic Issues in Managing Technology and Innovation.



Suggestions for Case Analysis.


Unit 5 : Information Strategy Issues






06




Achieving Strategic Alignment.



Assessing Strategic Alignment Maturity.



Role of CIO.



Strategic, Tactical &

Operational IT Processes.



IT Planning.



Managing Emerging Technologies.



Managing IT Change



IT Governance.



The Value of IT.

11

|
P a g e



Suggested Readings:


Text Books




Strategic Management :
Glueek & Jauch
;
M
acGraw
Hill



Corporate Strategy:
Igor Anosoff



References



Competitive Strategy
:
Michael. E. Porter

Mc’ millan



Information Systems Strategic Management : An Integrated Approach


Steve Clarke



Strategic Management & Information System


Wendy Robson



Strategic Management & Information System


John. L.
Ward; et. al.



List of Cases would be given in the class itself.





















12

|
P a g e


Indian Institute of Information and Technology, Allahabad

(Deemed University)

Lecture List


Cross Cultural International Management



Total lectures: 30

Credit hours: 2 hrs







Program: MBA
-
IT (3rd Sem)


Course Objective


To provide an insight into the environment of international business operations and strategies of
MNCs. The course tries to develop an understanding about the risk of operating in diff
erent
environments; the impact of cultural, political and economic environments. The issues such as
strategic, financial and managerial perspectives of international organizations, the challenges faced
by managers in decision making and organizational stru
cture, management styles also have been
explored.


Detailed Syllabus
:










Unit I
:
International Management



C
oncept, framework and importance.



Modes of international business, external influences.



Internationalization process.



Impact of cultural and economic environments.



Government influence on trade, Economic integration.


Unit II
:
Planning, Organizing and Controlling International operations



Cross cultural communication,



consequences of Culture
-

networking
& organizational
learning



International Negotiation,



Motivation across cultures.



Decision
-
making.



Barriers to communication.


Unit III:
Knowledge Management



T
he concept of corporate knowledge histories.



Managing identity as cross
-
cultural knowledge transfer.



A modifi
ed culture concept.



Interactive translation.



Transfer and translation.



Remapping the domain of cross
-
culture management.


Unit IV
:
International Business Strategies



Entry mode strategies:
Foreign direct investment, foreign exchange rate.



Political risk assessment techniques.



International strategic alliances: Joint venture, subsidiary, licensing, mergers and
acquisitions.


13

|
P a g e



Unit V
:
Different management styles in U.S.A, U.K, France, Japan and China.



Leadership styles in U.S.A, U.K, France, Japan, China and India.



Cases on managing Cultural Diversity in organizations; MNCs, TNCs and global companies.




Self
-
Reading
:
International Business Strategies; Modes of Entry in International Markets


Suggested

Readings
:

Text Books
:



International Management:
Hodgetts and Luthans.



International Business:
Daniels and Radebaugh.

References:



International Business:
Hill



Management, a global perspective:
Koontz
.



International Management:
Burton and Thakur



International Business:
Rugman and Hodgetts



Cross
Cultural Management


Dipak Kumar Bhattacharyya















14

|
P a g e


Indian Institute of Information Technology, Allahabad

(Deemed University)


Subject:
Financial Engineering

(Elective)




Course: MBA(IT)

Credit:

2 Hours, 30 Lectures





Program: MBA
-
IT (3
rd

Sem)


Course Objectives:

This class o
ffers

an analysis of advanced derivative pricing models. It aims at
reviewing the

main models and modeling techniques used in practical applications, understanding
their

applicability and limitations, and at building an integrated framework allowing students

to

1) Decide what stochastic factors (e.g., volatility, jumps, one or more interest rate

factors, and
default intensities) should be incorporated in a reasonable
pricing model for a given

derivative

2
) Calibrate the

model using market data;

3
) Price the derivative and identify a hedging strategy.


Unit I:


Scope and Tools, Financial Engg. Vs Financial Analysis, Globalisation of Markets, Price Volatility,
Tax Asymm
etries, Agency Costs, Role and responsibilities of financial engineer, Skills of a financial
engineer.










[3]


Unit II:

Cash flows, time value, Sensitivity Analysis of Cash Flows, measuring returns, continuous
compounding,
lognormal distributions, Understanding Interest rates, the yield curve, term structure,
zero rates.












[5]


Unit III:

Introduction to Options & Futures
-

meaning, options and futures market in India, types


Call and
Put, Black
-
Scholes Valuation

Model, Stock Options, Put
-
Call Parity, Currency Options, Trading
strategies using options, Binomial Option Pricing Theory, Stock Index Futures, Basis Risk
[8]


Unit
IV
:


Greek letters
-

naked and covered positions, stop loss strategy, Delta Hedging, Thet
a, Gamma,
Volatility smiles,











[7]


Unit
V:


Fixed Income Securities


coupon, yields, duration of bonds, convexity, Multiclass Mortgage

Backed and Asset Backed Securities, The Repo/ Reverse Repo market, Defeasance, Hedge Ratio,
arbitrage, syn
thetic instruments
-

cash and carry synthetics, synthetic long puts, synthetic equity.

[7]


Recommended Books:

Text Books
:



Options, Futures and Other Derivatives


Hull,
Pearson Education



Financial Engineering


J.F. Marshall,
Prentice Hall

References:



Derivatives Market


McDonald,
Pearson Education



Principles of Financial Engineering


Salih N. Neftci

15

|
P a g e


Indian Institute of Information and Technology, Allahabad

(Deemed University)

Lecture List


Business Continuity Planning & Disaster Recovery Planning

Total lectures: 30

Credit hours: 2 hrs







Program: MBA
-
IT (3
rd

Sem)


Course Objective
:

The course is designed to develop the
know
how

of students in the area by detailed treatment of
issues of business continuity, BIA and DRP. The course also covers areas covering deployment of
backup system.


Detailed Syllabus
:








Lectures Required


Unit 1: Business Continuity Planning

1.

Introduc
tion










2

2.

Analysis










5

a.

Impact analysis


b.

Threat analysis


c.

Definition of impact scenarios


d.

Recovery requirement documentation


3.

Solution design









3

4.

Implementation









2

5.

Testing and organizational acceptance


6.

Maintenance










3

a.

Information update and testing


b.

Testing and verification of technical solutions


c.

Testing and verification of organization recovery procedures


d.

Treatment of test failures



Unit 2: Disaster Recovery Planning

1.

Business data protection








2

2.

Preventions
against data loss


a.

No off
-
site data


Possibly no recovery




2

b.

Data backup with no hot site






2

c.

Data backup with a hot site






2

d.

Electronic vaulting







1

e.

Point
-
in
-
time copies







1

f.

Transaction integrity







2

g.

Zero or near
-
Zero data loss






1

h.

Highly automated, business integrated solution



2



Self
-
Reading

Information; Information Lifecycle Management


16

|
P a g e


Suggested Readings:


Text Books




Business Continuity and Disaster Recovery Planning for IT Professionals
Susan Snedaker

References





IT Disaster Recovery Planning For Dummies

by Peter Gregory CISA CISSP



The Disaster Recovery Handbook: A Step
-
by
-
Step Plan to Ensure Business Continuity and
Protect Vital Operations, Facilities, and Assets

by Michael Wallace



Disaster Recovery Planning: Pr
eparing for the Unthinkable (3rd Edition) [Hardcover]
Jon
William Toigo




































17

|
P a g e


Indian Institute of Information and Technology, Allahabad

(Deemed University)

Lecture List


COBIT (elective)









Total lectures: 30

Credit hours: 2 hrs







Program: M
BA
-
IT (3
rd
Semester)



Objective:

To orient the student with the various aspect of COBIT, its implementation and to use cobit as a tool.


Detailed Syllabus
:








Lectures Required


Unit 1:
IT

Governance



Intr
oduction



Road map to IT Governance



The need to IT Governance



IT Governance focus area



IT Governance life cycle



IT Governance environment



IT Governance stakeholder



Val IT


Unit 2: Cobit



Introduction



Cobit framework



Domains



Process



Interrelationship between
COBIT

components


Unit 3: IT

Assurance



Cobit guidance for IT Assurance activities



Component of IT Assurance



Relationship with cobit control practice



Assurance approach and road map



Assurance Initiative Execution



18

|
P a g e


Text Book
s




IT Governance based on cobit 4.1


a management guide by koen brand and harry boonen
publisher: van haren


References





Beginner’s cobit companion: T

Gilling




19

|
P a g e


Indian Institute of Information and Technology, Allahabad

(Deemed University)

Lecture List


Marketing
of

Services






Total lectures: 30

Credit hours: 2 hrs







Program: MBA
-
IT (3
rd


Sem)


Course Objective
:

The purpose of this course is to introduce, discuss, and a
nalyze several topics Important
to service
organizations. Upon successful completion of
this class, course participants
will have a working
knowledge of the following.



To understand the unique challenges involved in marketing and managing services;



To identify differences between marketi
ng in service versus manufacturing organizations and to
understand how "service" can be
a competitive advantage



To identify and analyze the various components of the "services marketing mix" (the 7 P's);



To appreciate the role of employees and customers in

service deliv
ery, customer satisfaction, and
service recovery



To refine workplace skills through active learning activities and other classroom exercises; and



To become better services consumers.


Detailed Syllabus
:








Lectures Required


Unit 1:
I
ntroduction to Services:

Role of services, Nature of service sector, Services versus customer service, Service based economy;
service and technology. The service encounter, Customer Involvement in Service Processes. The
different service verticals
.




Unit 2:
Consumer Behavior in Services

Customer Behavior in Service Settings. Customer expectations of services, model of customer
service expectation. Positioning services in competitive markets, Targeting Customers, Managing
Relationships, and Building Loyalty. CRM in services, Complaint Hand
ling and Service Recovery.


Unit 3:
Elements of Services/E
-
Services

Creating the Service Product and Adding Value. Pricing Strategies for Services. Customer Education
and Service Promotion. Distributing Services. Aligning Strategy, service
design, and standards.




20

|
P a g e


Unit 4:
Planning and Managing Service
-
Delivery


Creating Delivery Systems in Place, Cyberspace, and Time. Enhancing Value by

Improving Quality
and Productivity, Balancing Demand and Capacity. Managing Customer Waiting Lines and
Reservations.

Unit 5:
Managerial Issues

Managing People in Service Organizations. Organizing for Service Leadership. International and
Global Str
ategi
es

in Service Management
.
Technology and Service Strategy. Physical evidence and
the services space. Delivering service through intermediaries and electronic channels. Managing
demand, and capacity.

Unit 6:
IT industry as Service Sector

IT Consult
ancy and its implications. Current trends and Practices.



Self
-
Reading
:
Basics of Service Sector; Kinds of Service Sector; IT industry as Service Sector



Text Books



Services
Marketing
,

5/E Christopher Lovelock,



Service Management: operations, strategy, information technology:

By James Fitzsimmons
and
Mona Fitzsimmons

References:



Services Marketing
,

4th Edition
--
By
Valarie

Zeithaml

&
Mary Jo

Bitner.



















21

|
P a g e


Indian
Institute of Information and Technology, Allahabad

(Deemed University)

Lecture List


Total Quality Management and Six Sigma





Total lectures: 30

Credit hours: 2 hrs








Program: MBA
-
IT (3
rd

Sem)


Course Objective
:

This course is for students seeking a comprehensive introduction to TQM and Six Sigma. Total
Quality Management encompasses the full range of quality
-
related issues, including quality
planning, analysis, and control. The managerial approach includes unders
tanding customer needs,
product and service design, conformance to design in production, and continuous quality
improvement. This Application Oriented Course (taught through exercises and case studies) is
targeted towards result oriented practicing profess
ionals. It provides a road map towards capturing
market share in today’s global economy via quantum reductions in variation, defects and total cost.

Unit I: Total Quality Management

Sub Topic 1:

Introduction



Need for quality
-

Evolution of quality
-

Defin
ition of quality



Dimensions of manufacturing and service quality



Basic concepts of TQM
-

Definition of TQM


TQM Framework



Contributions of Deming, Juran and Crosby


Barriers to TQM.

Sub topic 2
: TQM Principles



Leadership


Strategic quality planning,



Quality statements
-

Customer focus Customer orientation, Customer satisfaction, Customer
complaints, Customer retention
-

Employee involvement





Motivation, Empowerment,
Participation

and Teamwork, Recognition and Reward, Performance appraisal





Continuous process improvement


PDSA cycle, 5s, Kaizen
-

Supplier partnership


Partnering, Supplier selection, Supplier Rating.




Sub topic 3:
SPC and TQM Tools



Statistical Process Control



Bench marking


Reason to bench mark, Bench marking process



FM
EA


Stages, Types.



Introduction to Quality Circles

Sub topic 4:

Quality Systems



Need for ISO 9000 and other Quality Systems



Elements, Implementation of Quality System, Documentation, Quality Auditing

22

|
P a g e


Unit II: Six Sigma



Six Sigma History & Concepts, Basic
Principles



Fundamentals of Six sigma



Understanding and calculating defect units and opportunities



Calculating sigma level



Implementing Six Sigma in various business processes



Cross
-
Functional Cooperation / Boundaryless Collaboration In Six Sigma Organizati
on



Use Of SPC In Six Sigma


Calculating Process Capability Cp, Cpk

Text Books:




Fundamentals of quality control and improvement: Mitra



An Introduction to Six Sigma & Process Improvement: Evans & Lindsay



James R. Evans and William B. Lindsay, The

Management and Control of Quality, 5th ed.
(Minneapolis: West Publishing Company, 2002).



Reference
s
:




Quality Management: Besterfield.



Juran’s Quality Management: Gryna, Chua & Defeo.



Quality Management Demystified: Kemp.



The Six Sigma Way: Pande,
Neuman.



The Six Sigma Path to leadership: Treichler