Akixi Installation Requirements (Siemens OpenScape Office LX/MX)

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Oct 26, 2013 (3 years and 10 months ago)

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Akixi Installation Requirements (Siemens OpenScape
Office LX/MX)


Introduction

This document
describes the
required activities
that should be
completed
by the
R
eseller
before
the deployment of Akixi hosted services at a Customer site

using a Siemens
OpenScape Office
LX/
MX telephone system
.

Please complete the tasks specified in this
document as follows:



Read this document.



Complete all configuration &
inf
ormation collection tasks
specified by th
is document.

Note that sub
-
sections
which
require completion
or information to be provided
are
marked with a


character.



Complete the checklist
below
.



Sign and return this document to Akixi

at least

5 working days
prior to the deployme
nt of
Akixi hosted services at the

Customer site.


Checklist

Activity

Completed
(

)

A

Customer contact details and user information specified.


B

Public & internal IP addresses of
the
Customer site’s internet router &
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C

The device configuration list of the Customer’s telephone system has
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Customer’s internet router configured.


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A.
Customer Contact
Details & User Information

Site Details

Primary

Contact Name:


Company Name:


Address 1:


Address 2:


Address 3:


Postcode:


Tel No:


Akixi Site
License Required

Site License Required

(Tick One Option


):

Akixi Lite

Akixi 1000

Akixi 2000





Required Akixi
Application
User

(Supervisor)
List

Please complete this section listing the Akixi application users that require access to the
Akixi
Service in order to actually run reports:


E
-
mail Address

Send
Welcome
E
-
mail
1

Akixi

Reporting
License
2

Contact Name

Internal
Station
(Call no)

Tel / DDI
No.



Yes or No


































Extension and ACD Agent Exclusion List

Please list the extensions and ACD agents that are to be excluded from reporting and billing.

Extension(s):



Agent(s):






1

Indic
ate whether Akixi should send an automated Welcome e
-
mail for the new application user.

2

Please specify from: Lite, Presence, 1000, or 2000
.











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B.
Required
P
ublic
& Internal
IP
A
ddress
es

Static Public IP Address

Required

Note that
C
ustomer must have a statically assigned IP
address on the public side of their
router.

Required
IP Address
es

Please specify the following IP addresses:

Customer’s
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Customer’s
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public IP address of the Customer’s router may be obtained by
browsing to one of the following free internet sites when connected to the internal side of the
Customer’s local area network:

http://www.whatsmyip.org/

http://whatismyipaddress.com/

http://ww
w.myipaddress.com/

http://www.ip
-
adress.com/

C.
Provide Device Configuration Of Customer’s Telephone System

A comprehensive
list of the
Customer’s
telephone system’s device configuration is required

as follows:

Entity/Device Type

Required
Information

Normal
Stations

All normal stations, IP extensions,
and
POT/analogue
devices:



Call no.



Device
Name
.

Virtual Stations / Pilot Numbers

All devices used as pilot numbers for routing calls:



Call no.



Device Name.

Voice Mail / IVM Ports

All voice mail
and automated attendant
devices

(the main
voice mail is usually device “555” and other voice mail
devices normally use “7XXX” type dialling addresses)
.



Call no.



Device Name.

Trunk Devices

All trunk devices including IP trunk devices:



Call n
o
, which normally starts from
“##700”
.



Route Name.

Hunt Groups

/ IVM Groups

All normal hunt groups including MULAP / RNA / etc.

group types and also all IVM / voice mail hunt groups:



Call no, which normally start
s

from
350.



Device
Name.



Hunt group member
station list per group.

UCD Groups

All configured UCD Extensions / Stations /ACD groups:



Call no, which normally starts from 440.



Device Name against Call no.



Assigned ID member list per UCD group.


Additionally, whenever the device configuration of the Customer’s telephone system is
subsequently changed, Akixi needs to be notified immediately so that the Akixi hosted






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service’s configuration can also be appropriately changed in order for it to monitor

the
telephone system

correctly
.

D.
Configure Customer’s Telephone System
CSTA
License
&
IP Routing

Overview

Since most
of the
required telephone system configuration is network
-
related, the
subsequent
diagram illustrates how the Akixi hosted service monit
ors the Customer’s
OpenScape Office
telephone system via a remote CSTA connection

using the following
hypothetical
telephone system
& router IP address configuration
:

Customer’s
Public Router IP Address:

1.1.1.1

Customer’s
Internal Router IP Address:

192.168.1.254

Siemens
Main LAN Interface:

192.168.1.2
00




Configure Telephone System For Remote CSTA Connection

Enable the telephone system to accept CSTA connections from the Akixi Hosted Service as
follows:

1.

Configure Default Gateway

Ensure that the Customer’s internal router IP address (192.168.1.254 in the example
above) is set as the
telephone system’s
default gateway under “
Exp
e
rt Mode



Routing


IP Routing


Default Router”

within the telephone system’s web
administration tool.

2.

Enable Routing Entry For Akixi Hosted Service

Create
a routing table entry for the
assigned
IP address of the Akixi Hosted Service


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for the corresponding Customer
(
a “
79.
x
.
x
.
x” address provided to you in a separate e
-
mail
), specifically setting its route to

the
internal
IP address
of the Customer’s
router
.

This is set under “
Exp
e
rt Mode



Routing


IP Routing


Static Routes”

within the
telephone system’s web administration tool.

A subnet mask of 255.255.255.255
should be used for the routing entry.

Other Re
quired Telephone Syste
m

Complete the following non
-
network related telephone system configuration:



Ensure that
2
free
(unused)
CSTA application license
s

are
available on the telephone
system.

Two available licenses are required because some OpenScape systems appear
to have an issue relinquishing a previously used license when the Customer’s router is
restarted.

The specific license name is
"OpenScape Office LX/MX CSTA Application" license
, whi
ch
corresponds to Siemens specific
part code L30250
-
U622
-
B446

(
or
L30250
-
U622
-
B4
68

in
newer product catalogues)
.

The system’s currently installed licenses can be viewed under “License Management


License Information” within the telephone system’s web administration tool.

It is important
that the “used licenses” column shows (unused) free licenses, e.g. “0 of 1”, “1 of 2”, “3 of
4” is OK, but not “1 of 1”, “2 of 2”, “4 of 3”, etc.



For security purp
oses unless specifically required, restrict (prohibit) all stations from
making international & premium rate calls.

E.
Configure Customer’s Internet Router

NAT / Port Redirection

Arrange for
the
Customer’s internet router / firewall to have a NAT / port re
direction entry
created for TCP port
8800
, which maps to the internal IP address of the
telephone system’s

main LAN interface.

This basically
maps
TCP port
8800
on the public side of the router
to the
system’s
CPU
’s

IP address

and allow
s

inbound access for

the CSTA protocol
.

For example, using the previously specified hypothetical
telephone system

& router IP
address configuration:

Example NAT / Port Redirection Mapping Entry

Protocol:

TCP

Public / WAN IP Address:

Any

or 1.1.1.1

Public Port:

8800

Mapped / Private IP Address
:

192.168.1.200

Private Port
:

8800


Firewall
Filter
Rules

Arrange for
the
Customer’s internet router / firewall to have
the appropriate firewall rules to
specifically only allow the Akixi Hosted Service inbound access over TCP
8800
.

Typically on most firewall configurations, this can be achieved using two individual firewall
rules in a chain: the first that allows inbound access on TCP port
8800
from the Akixi Hosted
Service, and
then
a second

rule
, which blocks any other IP add
ress
es

accessing
TCP
port
8800
.

For example:

Example
Firewall Chain Entry 1

Action:

Pass/Allow Immediately, Then Exit
Rules
Chain

Direction:

Inbound (WAN/Public


Private)

Protocol:

TCP



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Source IP Address:

79.
x
.
x
.
x

(Assigned IP Address Of Akixi Service)

Source Subnet Mask:

255.255.255.255 (/32)

Source Port:

Any

Destination IP Address
:

Any

Destination Port
:

8800

Example
Firewall Chain Entry 2

Action:

Block / Prohibit Immediately

Direction:

Inbound (WAN/Public


Private)

Protocol:

TCP

Source IP
Address:

Any

Source Port:

Any

Destination IP Address:

Any

Destination Port:

8800


Router Rules Shown Graphically

For
further illustration
,
implementation of
the NAT & firewall entries explained
above is also
shown
graphically:



Both non
-
Akixi servers on IP addresses
2
0.
2
0.
2
0.
2
0 and
3
0.
3
0
.3
0.
3
0 are blocked by the 2
nd

firewall chain entry from inbound access on TCP port
8800
.



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The Akixi Server is allow
ed

inbound access by the first firewall chain entry
,

and
then
the NAT
/ port redir
ection rule
also
maps the inbound connection attempt to the main LAN interface of
the
telephone system
.

F.
Enable
CLI/CallerID Receipt

Verify with the Customer’s
V
oice
N
etwork
P
rovider that CLI/CallerID information is being
transmitted on inbound calls rec
eived via all voice network trunk devices.