Communal Computing, Content

sandwichclippersMobile - Wireless

Nov 24, 2013 (3 years and 8 months ago)

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Jofish Kaye

Nokia Research Center


Under consideration for

DIS 2012


Joint work with

Rachel
Hinman

Comfortable Computing,
Communal Computing, Content
Consumption and the Creativity of
Curation

& Collage


1

Overview


Introduction


Related Work


Method


Findings


Owning a tablet


Location


Usage


Implications


A Case for Comfortable Computing


Communal Computing


Collect
, Curate, Collage and
Share


Conclusions

2

Jofish


Senior Research Scientist & Ethnographer


Ph.D

Cornell Information Science


MS MIT Media Lab


BS MIT Brain & Cog
Sci


Consulting Professor,


Stanford
d.School


I study the impact of technology

on people, and vice versa, to design

b
etter technologies.

3

Introduction

4

Weiser proposed ubiquitous computing at three scales


inch (
ParcTAB
), foot (
ParcPAD
) and yard (
Liveboard
)

Now:


inch (phone), foot (tablet) and yard (TV)


Related Work


Lots of studies of tablets for specific uses:



Hsieh
, G., Wood, K., and
Sellen
, A. Peripheral display of digital
handwritten notes.
Proc. CHI
2006


Igarashi
, T., Matsuoka, S., and Tanaka, H. Teddy: a sketching interface
for 3D freeform design.
ACM SIGGRAPH 2007
courses.


Yeh
, R., Liao, C.,
Klemmer
, S., et al.
ButterflyNet
: a mobile capture and
access system for field biology research.
Proc. CHI
2006
.


Jalali
, A.,
Trottier
, D., Tremblay, M., and
Hincke
, M. Administering a
Gross Anatomy Exam Using Mobile Technology.
eLearn

2011
.


Thayer
, A., Lee, C.P., Hwang, L.H., et al. The Imposition and
Superimposition of Digital Reading Technology

: The Academic Potential
of E
-
readers.
Reading
, (2011), 2917
-
2926
.


But better: studies of existing technologies


H
orst
, H. and Miller,
D.
The

Cell Phone: An Anthropology of
Communication
. Berg Publishers, 2006
.


Ito
, M., Okabe, D., and Matsuda, M.
Personal, Portable, Pedestrian:
Mobile Phones in Japanese Life
. The MIT Press, 2006
.


Boyd
, d.
Taken out of context: American teen sociality in networked
publics
.
Ph.D

Dissertation, UC Berkeley., 2009.





5

Method


Participants: 22
iPad

owners, SF
area


11 men, 11 women, aged 14
-
55,
owned
iPad

3 months +


homemaker, high school teacher
, IT
director at a local hospital, business
analyst, landscape architect, valet
driver,
sysadmin
, student
,
etc



Interviews


In home, ~2 hrs. Interviewed by 2
people, video/audio recorded, notes.


Analysis


Keywords, affinity diagrams and
cluster analysis. Well, that, and we’re
good at making sense of what people
are doing.


6

Owning an
iPad
:

‘It was an itch I had to scratch’


The
iPad

is a luxury item:
people buy it because it’s shiny
and beautiful, not because they
have a problem to solve.


I
felt really lucky that my work
gave me an
iPad
. But to be
honest, I’m a gadget guy so if
they hadn’t given it to me I
probably would have bought one
for myself. I can’t resist buying
new gadgets. They’re like shiny
toys for me. ~ Trevor


7

Owning an
iPad
:

I
bought an
iPad
… now what?



People often don’t know what to do with
their
iPads

once they’ve bought them:


I’m
still trying to figure out exactly how to
use it in an effective way for me... I found
some applications I like on it, but often
times my go
-
to is my laptop. So I’m trying
to figure out with the
iPad
, the real niche
it can serve for me. To be honest, after
owning it for three months I haven’t
figured it that out yet. ~ Ramon


To be completely honest with you, I
haven’t really opened up my
iPad

for the
last... oh, I’d say 2 months
.


Indrani


90% of the time I still find myself going
back to what I feel comfortable with


which is my laptop. ~ Daniel




8

Owning an
iPad
:

It’s mine, but…


iPads

are shared by multiple people.


Device
-
based authentication
ain’t

gonna

cut it.



Yes... the
iPad

belongs to me. But my son
uses it quite frequently, too. ~ Shelley


Nobody really ‘owns’ the
iPad
. We bought it
for the house. It’s like the TV. It belongs to
both of us. ~
Norvin



Initially
I allowed my son to use it pretty
much whenever he wanted. That was until I
found out he bought $25 worth of games on
it from the iTunes store. Now I have to
monitor him a lot more closely on it. ~
Shelley



9

Location:

Comfortable Computing

People don’t use the tablet sitting at a
desk or table. They use it lounging
around the house, or maybe in the car,
or waiting on a bench for their kids to
finish soccer.

I like cuddling up downstairs in bed with
Netflix on the
iPad

instead of sitting in front
of the TV with the Dolby sound. Much more
comfortable to go to bed with a movie the
same way I used to go to bed with a book.
~
Norvin


It’s almost like my
blankie
... I curl up in bed
with it, I usually have it with me, regardless
of extenuating circumstances. ~ Ian


10

Company Confidential © 2011 Nokia chi
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tablt
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presentation1.pptx v. 0.1 28
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03
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2011 Author: Jofish Kaye and Rachel
Hinman

Location:

Connectivity Matters


People who have 3G
iPads

and an account
are more likely to use them out of the house.
But that’s not the only reason.


We’ve actually really struggled to figure out
the best ways to use it here in the
apartment. But it’s great for traveling


we
use it a lot when we go out of town for
directions and for Yelp. I’m glad we got the
plan with it because we aren’t a slave to
wifi

anymore. We’re connected anywhere we go.
~ Randy


I tried making a grocery list on the
ipad
...
[Using the
iPad

at the supermarket] was a
moment of great shame and
embarrassment... [The
iPad
] is expensive
and slightly obnoxious. ~
Angela



11

Usage: Content Consumption


The
iPad

is great for consuming
content. People avoid creating on the
iPad
, even writing emails. But…


I never really read before. I haven’t
finished reading a book since
sophomore year in high school. But the
experience [of reading websites]
translates. It feels like I’m reading text
[on a website] instead of a book. ~
Jordan


Some professional users use a
stylus
:
for editing documents, taking notes, or
writing math examples.


Does video become a first class
citizen?


iPad2 users take some photos:
I
used
my
iPad

to take a lot of pictures and
videos when we were driving out to
California from Chicago. It’s similar to
an iPhone in that way. ~
Kaleb


12

Usage:

Content Consumption


Some people really don’t want to
go back to the old ways of doing
things:



I think putting a physical keyboard
on an
iPad

is a terrible idea. It
defeats the point. It’s a totally new
device. People who do that want it
to be a computer because they
know what a computer is.
iPads

are different, they’re not
computers... they are something
different. I think we’re still trying to
figure out what makes them
different. That’s part of the fun. ~
Kaleb




13

Usage: Apps


Discovering apps is really hard. Our
users told us that the existing
marketplace sucks.


Key apps:


Netflix


everyone uses while doing
other things, like cooking or art or
playing Farmville on the computer. Or
Netflix on the big screen TV and IMDB
on the tablet. Think ecosystem.


Epicurious



really focused cooking
app. Does what it does, well.


Facetime



More reliable

than Skype, better form factor.


Dropbox



only good way to

m
ove files around.


14

Usage: the
iPad

doesn’t

play well with others

There’s a real opportunity for well thought out
synced apps between mobile and tablet and
laptop/desktop.
Dropbox

and IMAP are the model
here.


The
potential for multi
-
tasking on an
iPad

is huge. It
could be SO much better. And I don’t mean just on
the device... I mean across all my devices. I wish I
could just physically push what’s on the
iPad

onto
my laptop. It’s kind of ridiculous that when two
devices are physically close to each other, you can’t
easily move data between them. Sure, you can do it
now, with Bluetooth or whatever, but who does
that? It’s completely NOT intuitive. ~ Ian


I use it to create shopping lists. I wish there was an
easier way to do that because the keyboard isn’t
great on the
iPad
. I wish I could type it on my laptop
and transfer it to the [shopping list] application on
my
iPad
. But that’s not easy to do currently. ~
Angela


15

Comfortable Computing


The tablet
reconfigures

the user


The user
reconfigures
how they use the
tablet.


The tablet means that the user uses it in
a comfy place: “curled up” is the phrase
that keeps coming back.


The tablet gets used for

comfortable
computing
uses: checking in with friends
on Facebook, flipping through what’s
going on today on
Flipboard
, scanning
the news, playing small games.


If the Wii, the
Kinect

teaches us
anything, it’s that we can’t ignore the
body any more. Beyond the human
information processor.


Suchman
,
Human Machine
Reconfigurations.



16

Communal Computing


Two kinds


Thinking about a reasonable model:


Open to everyone (browser)


Open to family (most apps)


Open to individuals (email)


Require extra passwords



($$$, configuring)


Hidden, private. Medical? porn.


Also: easy sharing between devices is key


Sharing between inch/foot/yard scale


Control and content


Must not be not dominated by
security


within
the
subnet


Rescuing ubiquitous computing!


17

Changing models of creation


First level of observation: tablets are for consumption of
media, not creation. Netflix,
Youtube
, Facebook, Twitter.


Second level of observation: we are seeing creation, but it
looks different.


Some of it looks like this:


18

Some of it looks like this


Pinterest


Lolcats


4chan?


TUMBLR


19

Changing model of creation


Collecting


images, clips, tweets, articles, movies, books…


Curating


keeping, discarding, putting together with others


Collaging


Creating new things by combining things you find/keep


Commenting


Annotation, context,


Circulating


Propagating your collages, feeding back into the system.

20

Conclusions


Tablets give us a chance to think through the future of
computing (and the
iPad

is not the end)


Weak signals, but…


Comfortable computing
:
taking the actions of the body
seriously and recognizing the connection


Communal computing
: with others sequentially and
simultaneously


New kinds of creation

through collection,
curation
, collage,
commentary and circulation.




21

Jofish Kaye

Nokia Research Center


j
ofish.kaye@nokia.com

@
jofish

http://
jofish.com



Comfortable | Communal |
Creation


Thank you!

22