Top 10 Performance Support and Simulation Tools for SAP

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Dec 8, 2013 (3 years and 4 months ago)

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Top 10 Performance Support
and Simulation Tools for SAP

Stephen Bradley


Division President, Learning & Performance, SystemLink


Session #2706

May, 16 2006

Learning Points


Understand the major differences between
Performance Support and Simulation Training
tools


Learn how to select the best tool for your
organization's needs


Have access to the only independent study of
training tools for SAP of its kind

What We Will Cover


Speaker introduction and how the research was done


Why Performance Support and Simulation Tools are
important


Major characteristics of the tools


Overview of Top 10


Side by Side Comparisons


How to get more information


Q & A

Speaker Introduction and How
the Research Was Done

About SystemLink and Research



ASUG / SAP Installation Member


SAP Services Partner


SAP 3
rd

Party Partner


Independent consulting firm for SAP and other leading Learning
Technology Solutions, specializing in:


Research, Advisory and Implementation services in Learning &
Performance Industry, covering Technology, Tools and Best Practices


World’s leading authority on
SAP Learning Solution



Specialist in
SAP Performance Management


SAP End
-
User Training


Steve Bradley, Division President, Learning & Performance



About the Research



TOP 10 tools selected were based on a combination:


Simulation Tools that were also EPSS tools


Number of SAP customers


Customer feedback


Vendor track record for integration with SAP


Vendors feedback on other competitors


Research was conducted through interviews of technology with
vendors


Interviews with SAP customers and independent consultants who have
used the tools


Practical experience


Industry Research


Validated by our research staff


Not intended to be a recommendation of which tools to use


Information subject to change as a result of recent updates


Some information is the opinion of the speaker which may not
represent the opinions of the vendors or other users




Why Performance
Support and
Simulation Tools Are
Important

Why Performance Support & Simulation
Tools Are Important


Self
-
service


On
-
demand learning


Safe environment


Measurable


Low cost rapid development


Easy
-
to
-
manage dynamic content


Major Characteristics of
the Tools

EPSS vs. Simulation

Types of EPSS / Simulations


Soft Skills


Hard Skills / Technical


Software Simulations (Application training)



EPSS Tool


Purpose: To support users in mastering a
business application . . .

. . .
BY EXPLAINING and or DOING


Simulation tools consist of four functional
components:


Record (captures screens and keystrokes)


Edit (develops customized documents)


Simulate


Present (user access in a variety of modes)


Context sensitive


Distinct web site


Assess


Electronic Performance Support Systems
are an integral part of an employee
support structure


Simulation Tool


Purpose: To support users in mastering a
business application . . .

. . .
BY DOING


Simulation tools consist of four functional
components:


Record (captures screens and keystrokes)


Author (develops customized lessons)


Present (user interaction in a variety of modes)



Watch



Interact / Practice



Live Interaction


Assess


Simulations can be an integral
part

of an
Electronic Performance Support System

Usually not learning management tools in and of themselves

Difference Between Performance
Support EPSS and Training Simulation

Difference Between Performance
Support EPSS and Training Simulation

Typical Presentation (Playback) Modes

Training Modes


Demo (Simulation)


Interactive with guidance (Simulation)


Interactive without guidance including testing (Simulation)

Performance Support Mode


Interactive and aware with live application (EPSS)


Printed output that can be used as job aid (PS)

Overview of Top 10
EPPS / Simulation Tools

Assima Simulation Suite from Assima, Ltd.

Overview of Assima

Company

Assima, Ltd.

Product name / version

Assima Simulation Suite 5.1

Company Size

120

Year product first released

2002

Number of customers

50+

SAP customer using product

Nike

Pricing

$30K to $375K

Pricing based on

Developer licenses

Address

1821 Walden Office Square, Suite 400

Schaumburg, IL 60713

Phone

800.608.5373

Email

Info@assima.net

Web site

www.assima.net

Assima


Presentation Modes

Demo

YES

Interactive simulation with guidance

YES

Interactive simulation without guidance (test)

YES

Interactive simulation and aware with live application

NO

Context sensitive static help screen with application

NO

Printable task instruction from recording

YES

Integrated content distribution and management

NO

Summary
-

Assima


Strengths


Strong technology presents opportunity for new functionality


Built with ERP solutions in mind


Superior language translation capability and content version control


Attractive and easy
-
to
-
use interface and editor


Challenges


Small company new to US trying to enter mature market


Lack interactive mode (planned for 2006)


Reasonably expensive pricing model


Coolest Feature


Object
-
level cloning of application


Language translation module




Epiplex from Epiance

Overview of Epiplex

Company

Epiance

Product name / version

Epiplex Simulation Learning System 4.0

Company Size

49

Year product first released

2001

Number of customers

Not Provided

SAP customer using product

SBC Communications

Pricing

Not Provided

Pricing based on

Named user, concurrent user, site

Address

698 Tasman Dr.

Milpitas, CA 95035

Phone

408.456.0484

Email

Info@epiance.com

Web site

www.epiance.com

Epiplex


Presentation Modes

Demo

YES

Interactive simulation with guidance

YES

Interactive simulation without guidance (test)

YES

Interactive simulation and aware with live application

YES

Context sensitive static help screen with application

NO

Printable task instruction from recording

YES

Integrated content distribution and management

NO

Summary
-

Epiplex


Strengths


Superior technology with interactive application mode


Built
-
in user tracking for performance measurement


Cross
-
application support


Challenges


Small company with limited marketing budget


Expensive pricing model


Limited US
-
based support


Coolest Feature


Mode of capturing controls allow identification of application context to make
Epiplex “application
-
aware” with almost any application. Can be used with
spreadsheet to automatically populate training data into SAP.




Firefly from Knowledge Planet

Overview of Firefly

Company

Knowledge Planet

Product name / version

Firefly 4.0

Company Size

110

Year product first released

2002

Number of customers

150+

SAP customer using product

AOL

Pricing

$10K to $140K

Pricing based on

Developer licenses

Address

5095 Ritter Road

Mechanicsburg, PA 17055

Phone

800.869.5763

Email

Info.knowledgeplanet.com

Web site

www.knowledgeplanet.com

Firefly


Presentation Modes

Demo

YES

Interactive simulation with guidance

YES

Interactive simulation without guidance

YES

Interactive simulation and aware with live application

NO

Context sensitive static help screen with application

NO

Printable task instruction from recording

YES

Integrated content distribution and management

NO

Summary
-

Firefly


Strengths


Easy to use visual developer module speeds development


Strong capture technology


Competitively priced


Challenges


No Interactive mode at field level with application


Manual screen capture is labor intensive


Owned by LMS vendor may present problems with other Learning
Management Systems


No content management or version control


Coolest Feature


Automatically create PowerPoint presentations from recording



Info Pak Simulator from RWD

Overview of Info Pak Simulator

Company

RWD Technologies

Product name / version

Info Pak Simulator 5.3

Company Size

750

Year product first released

2000

Number of customers

300+

SAP customer using product

Northrop Grumman

Pricing

Not Provided (Est. $3K per developer)

Pricing based on

Developer or Learner

Address

5521 Research Park Dr.

Baltimore, MD 21228

Phone

888.RWD.TECH

Email

Info.rwd.com

Web site

www.rwd.com

Info Pak Simulator


Presentation Modes

Demo

YES

Interactive simulation with guidance

YES

Interactive simulation without guidance

YES

Interactive simulation and aware with live application

NO

Context sensitive static help screen with application

YES

Printable task instruction from recording

YES

Integrated content distribution and management

YES

Summary


Info Pak Simulator


Strengths


Financial strength backed by SAP alliance


Built for SAP and mature


Can produce both simulation and static content from single recording,
including other outputs as well


Good content management system


Challenges


No Interactive mode at field level for simulation


Older capture technology


Over dependent on SAP for source of product revenue which limits use for
other applications. More of a training company than product company


Coolest Feature


Both Static EPSS and Simulation from same recording



OnDemand Personal Navigator from
Global Knowledge

Overview of OnDemand

Company

OnDemand Software Inc.

Product name / version

OnDemand Personal Navigator 8.6

Company Size

800 (includes parent Global Knowledge)

Year product first released

1995

Number of customers

850+

SAP customer using product

Rohm and Haas

Pricing

Not Provided (Est. $25K to $500k)

Pricing based on

Concurrent users, Enterprise

Address

475 Allendale Rd.

King of Prussia, PA 19406

Phone

800.387.8878

Email

Sales@globalknowledge.com

Web site

www.ondemandgk.com

OnDemand


Presentation Modes

Demo

YES

Interactive simulation with guidance

YES

Interactive simulation without guidance

YES

Interactive simulation and aware with live application

YES

Context sensitive static help screen with application

YES

Printable task instruction from recording

YES

Integrated content distribution and management

YES

Summary
-

OnDemand


Strengths


Financial strength


Mature development platform built for SAP and ERP interfaces, very full
-
featured meant to serve enterprise


Includes a strong content management system


Provide performance measurement statistics


Challenges


Expensive


Requires web server for database


Manual screen capture is labor intensive


Older capture technology and more extensive editing required which
increases administration


Coolest Feature


Live interactive mode is “SAP aware” of where user is in application


Glossary and Keyword search for content objects



Resite Recorder from Insite Objects

Overview of Resite

Company

Insite Objects, Inc.

Product name / version

Resite Enterprise (Resite Recorder) 6.3

Company Size

25

Year product first released

1995

Number of customers

250+

SAP customer using product

Halliburton

Pricing

$2.5K to 100K

Pricing based on

Developers and Concurrent users

Address

10777 Westheimer, Suite 925

Huston, TX 77042

Phone

713.952.9822

Email

Sales@insiteobjects.com

Web site

www.insiteobjects.com

Resite


Presentation Modes

Demo

YES

Interactive simulation with guidance

YES

Interactive simulation without guidance

YES

Interactive simulation and aware with live application

NO

Context sensitive static help screen with application

YES

Printable task instruction from recording

YES

Integrated content distribution and management

YES

Summary
-

Resite


Strengths


Built for SAP and very mature


Same recording produces both Static EPSS and Simulation


Captured content is automatically published to Web database which can be
accessed through Web page or in SAP linked to recoded transaction. Built
-
in version control of content development


Challenges


Small company


Overly focused on SAP


No interactive mode at field level


Requires plug
-
in for SAP for published content


Coolest Feature


Automatic publishing and version control


SAP Tutor from SAP

Overview of SAP Tutor

Company

SAP America, Inc.

Product name / version

SAP Tutor 1.5

Company Size

29,000+

Year product first released

2000

Number of customers

Not provided

SAP customer using product

Bristol
-
Myers Squibb

Pricing

Included with ERP Suite

Pricing based on

Included with ERP Suite

Address

3999 West Chester Pike

Newtown Square, PA 19073

Phone

800.872.1727

Email

Webmaster@sap.com

Web site

www.sap.com/usa

SAP Tutor


Presentation Modes

Demo

YES

Interactive simulation with guidance

YES

Interactive simulation without guidance (Test)

YES

Interactive simulation and aware with live application

NO

Context sensitive static help screen with application

NO

Printable task instruction from recording

YES

Integrated content distribution and management

NO

Summary


SAP Tutor


Strengths


Financial Strength of SAP


Free with SAP Enterprise and later


Output can be stored in SAP Learning Solution


Challenges


Further development uncertain


Older capture technology makes editing difficult


Requires plug
-
in


No content management or version control


Coolest Feature


Included with SAP



SoftSim from OutStart

Overview of SoftSim

Company

OutStart, Inc.

Product name / version

SoftSim 2005

Company Size

160

Year product first released

2002

Number of customers

140+

SAP customer using product

BASF

Pricing

$9K to $47K

Pricing based on

Developer licenses

Address

745 Atlantic Ave., 4
th

Fl.

Boston, MA 02111

Phone

888.872.4637

Email

Info@outstart.com

Web site

www.outstart.com

SoftSim


Presentation Modes

Demo

YES

Interactive simulation with guidance

YES

Interactive simulation without guidance (Test)

YES

Interactive simulation and aware with live application

NO

Context sensitive static help screen with application

YES

Printable task instruction from recording

YES

Integrated content distribution and management

NO

Summary
-

SoftSim


Strengths


Simple to use


Inexpensive for functionality


Includes text to speech function


Challenges


No Interactive mode at field level with application


Old capture technology (uses basically same as RWD)


No content management or version control


Coolest Feature


Built
-
in MP3 recorder and output can be done in PDF format



STT Trainer from STT Technology

Overview of STT

Company

STT: Software Training Technology

Product name / version

STT Trainer 4.1

Company Size

31

Year product first released

1998

Number of customers

Not Provided

SAP customer using product

Shell International

Pricing

Not Provided

Pricing based on

Number of developer and users

Address

6302 Manatee Ave, Suite F

Bradenton, FL 34209

Phone

866.STT.USA1

Email

Info@stt
-
global.com

Web site

www.stt
-
global.com

STT


Presentation Modes

Demo

YES

Interactive simulation with guidance

YES

Interactive simulation without guidance (Test)

YES

Interactive simulation and aware with live application

NO

Context sensitive static help screen with application

YES

Printable task instruction from recording

YES

Integrated content distribution and management

YES

Summary
-

STT


Strengths


Reasonably priced solution for functionality delivered


Includes central repository for captured content


Strong workflow process for content management


Challenges


No interactive mode at field level with application


Older manual capture technology


Limited editing capabilities. Labor intensive


Widely used in Europe, but not US


Coolest Feature


Can update and publish multiple Sims at once



x.hlp from Enlight

Overview of x.hlp

Company

Enlight

Product name / version

Enlight Adaptive Learning Suite
(Formerly x.hlp)

Company Size

85

Year product first released

1997

Number of customers

350+

SAP customer using product

Colgate
-
Palmolive

Pricing

$15 and up

Pricing based on

Number of developer licenses

Address

1601 Trapelo Rd., Suite 286

Waltham, MA 02451

Phone

877.xhl.palp

Email

Info@enlight.net

Web site

www.enlight.net

x.hlp


Presentation Modes

Demo

YES

Interactive simulation with guidance

YES

Interactive simulation without guidance (Test)

YES

Interactive simulation and aware with live application

YES

Context sensitive static help screen with application

YES

Printable task instruction from recording

YES

Integrated content distribution and management

NO

Summary


x.hlp


Strengths


Inexpensive for amount of functionality


Very easy
-
to
-
use capture and editing tools


Can accommodate any type of simulation training


Challenges


Were Small company recently purchased by UK parent. Going after
broader market than SAP.


Still uses older image technology with limited editing capability


No content management or version control


Coolest Feature


Allows you to import any type of image and annotate it, including
video, which allows you to create simulations for any type of
Simulation training



Vendors Most Often Sited As Chief
Competitor By Others In Study

On Demand
FireFly
Info Pak
Captivate
Epiplex
SAP Tutor
SoftSim
STT
Resite
X.hlp
Other
Captivate from Macromedia

Overview of Captivate

Company

Macromedia (Adobe)

Product name / version

Captivate

Company Size

1,500

Year product first released

2002

Number of customers

Not Provided

SAP customer using product

Intel

Pricing

$499 per user

Pricing based on

Per License

Address

601 Townsend St.

San Francisco, CA 94103

Phone

800.222.9409

Email

Direct@macromedia.com

Web site

www.macromedia.com

Captivate


Presentation Modes

Demo

YES

Interactive simulation with guidance

YES

Interactive simulation without guidance

YES

Interactive simulation and aware with live application

NO

Interactive static help screen with live application

NO

Printable task instruction from recording

YES

Integrated content distribution and management

NO

Summary
-

Captivate


Strengths


Very affordable (least expensive of group)


Financial strength of Adobe/Macromedia


Supports the use of multiple design templates to speed development


Can leverage existing content from popular file formats


Challenges


No interactive mode, content management system or version control


Output mainly in Flash which may require browser plug
-
in


Editor requires effort to master


Coolest Feature


Design templates speed development


Integrate with Breeze (Virtual Classroom)



Side
-
by
-
Side
Comparisons

Side
-
by
-
side Comparisons

Highlights


Most technically advanced


Assima


Captivate


Epiplex


Firefly


Best integration with SAP


Epiplex


Info Pak


OnDemand


Resite


SAP Tutor


Best Enterprise Solution


Epiplex


Info Pak


OnDemand


Resite


STT





Most focused on SAP


Assima


Info Pak


OnDemand


Resite


SAP Tutor


STT


Most features / functions


Assima


Captivate


Epiplex


OnDemand


Resite


x.hlp


Products to watch


Assima


Epiplex


Captivate


Resite



How To Get More
Information

Helpful Independent Sources of Info


SystemLink


Steve.Bradley@SystemLink.to


866
-
832
-
5669


www.systemlink.to


Bersin & Associates


www.bersin.com


Brandon Hall


www.brandon
-
hall.com


EPSS Central


www.epsscentral.com

Q & A

2706

Session Code: