SAMBA LMS PROJECT

roomagitatedInternet and Web Development

Dec 8, 2013 (3 years and 7 months ago)

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SAMBA

e
-
learning PROJECT

Presented by Faraj S. Al
-
Monajam

Content


Need for new way of training


The Project


The Acc
o
mplishment

Training in Samba


2600 employees kingdom wide


Strong Saudazation drive/200+ new graduate hire yearly


“State of the Art” training center facility with training statistics:





Mission Statement:

Training to be viewed as competitive advantage of Samba

Year

No. of training
sessions

Total no. of
Trainees

Training Days/staff
member

Participants
Training Days

2004

254

2415

4.7

11545

Project 2: Need to restructure training delivery

Strong Product innovations +
many new regulations.

A lot of simple/basic
training courses

2 regional centers + 26 branches
outside of Riyadh

A lot of training
travels

Key staff spend 20 days/year in
class
-
room

Major burden on
working resources

Lots of present
-
slides + materials
BUT in unstructured format

Get lost

Ladies training

Increasing needs

Ineffective use of training budget

Money spent on
repetitive courses

Solution:

E
-
learning

Samba First Experience


60 licenses obtained from Citi Bank


60 staffs were assigned to use it


One year access for each licenses


Each license give you access to 400 courses

Result of first experience


Only 10 licenses had been used


2 of the two licenses were actually used


50 licenses were never used


Result of first experience (cont.)


Accessing Citi Bank licenses were not friendly
user.


You have to long on to Samba web site using a
user name and a password


Then log on to Citi Bank using another user name
and password


Samba of First Experience Cont..


After you log on to Citi Bank web site and want to access
a course an access key is sent to the training center for
approval


Then a message is sent to participants telling them that
they can use any course they want


When a staff has difficulty with any course, they contact
training center for help


Training center will contact Citibank and Citibank will
contact the third party for solution


Result of first Experience cont..


The whole process might take 2 weeks for solution



Lesson Learned


No marketing or awareness was done for any of the staffs
about e
-
learning


Management support was not there


Technology team was not inform of the e
-
learning project
so they did not extend any support


Staffs have a first impressions that e
-
learning is a bad way
of learning




Lesson Learned


It was found that good number of the staffs had no PC to start
with


Selection of staffs was not good


Arabic e
-
learning courses were not there

Second Experience


Management was involved and very supportive as they
believed strongly in the benefit of e
-
learning


Good selection of e
-
learning courses was done by the
training center


20 committed staffs were assigned in the process of
selecting courses


Marketing of the e
-
learning took “ months all over Samba


Second Experience cont..


Compulsory e
-
learning courses were assigned for staffs as
a beginning


20 committed training coordinators was assigned to
monitor the progress of the staffs


Training center provides monthly report to all business
departments about the progress of their staffs

Second Experience Cont..


Other courses were added in company with the
compulsory courses.


Staffs liked the idea of e
-
learning courses


They started taking e
-
learning courses without
coming back to the training center.


Lesson Learned from second
experience


In order for e
-
learning courses to be effective, they have
to be linked to the staff career development


Diplomas have to be organized like accounting, finance,
management etc…


These diplomas have to be recognized by the organization
and have to reflect on staffs promotion


Lesson Learned Cont..


For in house e
-
learning courses two copies have to
be provided


Alpha copy, where you can do amendment to the
course (usually one month is given from the
vendor)


Beta course will be the final version of the same
course where all amendment has been made


Lesson learned cont..


Arabic courses or the preferred language by the staffs
musty be used


Technology department has to be involved in every single
stage of the e
-
learning project


In the long run a staff who develop e
-
learning contents
has to be hired


State of the art learning management system (LMS) and
learning content management system (LCMS) has to be
implemented

Conclusion


Management Support and interest in e
-
learning
is the key to your success.


(People see things and say why and I dreams of
things that never happened and say why not)


Best wishes and success to all Tunisian people