Enterprise computing

roomagitatedInternet and Web Development

Dec 8, 2013 (3 years and 8 months ago)

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Information Systems

AICT002
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3
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1

Enterprise Computing

Part 1

AICT002
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3
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1 / Information Systems

Enterprise Computing

Objectives

Discuss the special information requirements
of an enterprise
-
sized corporation

Identify information systems used in

the functional units of an enterprise

List general purpose and integrated information
systems used throughout an enterprise

List types of technologies used

throughout an enterprise

Describe the major types of e
-
commerce

Discuss the computer hardware needs

and solutions for an enterprise

Determine why computer backup is
important and how it is accomplished

Discuss the steps in a disaster recovery plan

Practical IT Skills


AICT003
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3
-
1
-
PITS

Basic Database

Slide 3 (of 16)

Key Terms you must be able to
use


Enterprise

computing


Human

Resources

Information

System


Computer

Aided

Design


Computer

Aided

Manufacturing



Marketing

Information

System


If

you

have

mastered

this

topic,

you

should

be

able

to

use

the

following

terms

correctly

in

your

assignments

and

exams
:



Office

Information

System


Transaction

Processing

System


Management

Information

System


Decision

Support

System


Expert

System


Enterprise

Resource

Planning


Content

Management

Software

AICT002
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3
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1 / Information Systems

Enterprise Computing

What is Enterprise Computing?

What is an
enterprise
?

Large organization such as multinational
corporation, university, hospital, research
laboratory, or government organization

Requires special computing

solutions because of its size

Enterprise computing

use

of computers in networks that

encompass variety of operating systems,
protocols, and network architectures

AICT002
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3
-
1 / Information Systems

Enterprise Computing

What is Enterprise Computing?

How does information flow within an enterprise?


Enterprise manages large amounts of information over an
extensive geographical area and disparate groups of people

AICT002
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3
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1 / Information Systems

Enterprise Computing

What is Enterprise Computing?

How are enterprises organized?


Most are
organized in
a hierarchy

AICT002
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3
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1 / Information Systems

Enterprise Computing

Executive management

strategic decisions

Middle management

tactical decisions

What is Enterprise Computing?

What are the four categories of users?

Operational management

operational decisions

Nonmanagement

employees

on
-
the
-
job decisions

What is Enterprise Computing?

What are the four categories of users? ,


Executive Management involves


Chief executive officer, chief information officer, president,
vice president.


Middle Management involves


personnel manager, director of public relations, purchasing
manager


What is Enterprise Computing?

Operational Management includes


Office manager, shop floor foreman, supervisor


NonManagement Employees


accountant, engineer, secretary, order entry clerk.



AICT002
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3
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1 / Information Systems

Enterprise Computing

What is Enterprise Computing?

What is
enterprise information
?

Information gathered in

ongoing operations of enterprise

Allows managers to

make better decisions

Collected, combined,

and analyzed over time

AICT002
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3
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1 / Information Systems

Enterprise Computing

What is Enterprise Computing?

What are the four management activities?

1. Planning

objectives

strategies

tactics

2. Organizing

money

people

management structure

3. Leading

communications

instructions

motivation

4. Controlling

performance

measurement

corrective action

AICT002
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3
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1 / Information Systems

Enterprise Computing

Information Systems in the Enterprise

What is an
information
system
?


Set of hardware,
software, data, people,
and procedures that
work together to
produce information


Procedures are
instructions users follow
to accomplish activities

AICT002
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3
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1 / Information Systems

Enterprise Computing

Information Systems in the Enterprise

What is a functional unit?


Individual operating entity, which can include
departments, centers, and divisions

Manufacturing

Engineering

or Product
Development

Human

Resources

(HR)

Accounting

and

Finance

Distribution

Sales

Marketing

Information

Technology

Customer

Service

AICT002
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3
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1 / Information Systems

Enterprise Computing

Information Systems in the Enterprise

What are the functions of accounting and finance

systems?

AICT002
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3
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1 / Information Systems

Enterprise Computing

Information Systems in the Enterprise

What is a
human resources information system

(HRIS)
?


Manages human resources function


Employee relationship management (ERM) system
facilitates communication with employees

AICT002
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3
-
1 / Information Systems

Enterprise Computing

Information Systems in the Enterprise

What is
computer
-
aided design (CAD)
?


Uses special
software to aid in
product design


Computer
-
aided
engineering
(CAE)

uses
computers to test
product designs

AICT002
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3
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1 / Information Systems

Enterprise Computing

Information Systems in the Enterprise

What is
computer
-
aided manufacturing

(CAM)
?


Use of computers to control production equipment


Computer
-
integrated

manufacturing (CIM)


integrates operations

of manufacturing

process

AICT002
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3
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1 / Information Systems

Enterprise Computing

Information Systems in the Enterprise

What is
Material Requirements Planning

(MRP)
?

Uses software to

monitor and control
production processes

Focuses on

inventory of parts

Manufacturing Resource
Planning II (MRP II)

is extension of MRP

Helps in scheduling,
tracking production,

and monitoring

product quality

AICT002
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3
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1 / Information Systems

Enterprise Computing

Information Systems in the Enterprise

What is a marketing information system?


Central repository for marketing tasks


Market research software analyzes data gathered from
surveys

AICT002
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3
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1 / Information Systems

Enterprise Computing

Information Systems in the Enterprise

What is

sales force automation (SFA)

software?


Tools for traveling
salespeople



Help them to
manage customer
contact, schedule
customer meeting,
manage product
information, take
order from
customer.



Runs on PDAs or
notebook computers

AICT002
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3
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1 / Information Systems

Enterprise Computing

Information Systems in the Enterprise

What are distribution systems?

Provide forecasting

for inventory control

track shipping of

products

Provide tracking of
product shipments

AICT002
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3
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1 / Information Systems

Enterprise Computing

Information Systems in the Enterprise

What is
customer interaction management

(CIM)

software?


Manages interactions

with customers


Telephone calls


E
-
mail


Web interactions


Instant Messaging

sessions

AICT002
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3
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1 / Information Systems

Enterprise Computing

Information Systems in the Enterprise

What is information architecture?

Overall technology
strategy for an
enterprise

IT department uses
software to maintain
hardware and
software
applications

AICT002
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3
-
1 / Information Systems

Enterprise Computing

Information Systems in the Enterprise

What is an
office information system (OIS)
?

Users create graphics and
documents, send messages,
schedule appointments, and
browse the Web

Sometimes called

office
automation

Enables employees to perform
tasks using computers and other
electronic devices instead of
manually

AICT002
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3
-
1 / Information Systems

Enterprise Computing

Information Systems in the Enterprise

What is a
transaction processing system (TPS)
?


Captures and processes data from day
-
to
-
day
transactions


Transaction


individual

business activity

AICT002
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3
-
1 / Information Systems

Enterprise Computing

Information Systems in the Enterprise

What is a
management information system

(MIS)
?


Generates
accurate, timely,
and organized
information so
managers can track
progress and make
decisions

AICT002
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3
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1 / Information Systems

Enterprise Computing

Information Systems in the Enterprise

What is a
decision support system (DSS)
?


Helps users analyze data and make decisions


Uses data from internal and external sources, as
needed


Executive information system (EIS) supports needs of
executive management

AICT002
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3
-
1 / Information Systems

Enterprise Computing

Information Systems in the Enterprise

What is an
expert system
?

Captures and stores knowledge of human
experts and then imitates human
reasoning and decision making

Consists of two components

knowledge base

combined subject
knowledge and
experiences of

human experts

inference rules

set

of logical judgments
applied to the
knowledge base

AICT002
-
3
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1 / Information Systems

Enterprise Computing

Information Systems in the Enterprise

What is an example of an expert system?

Step 2.


Select the
location on the
body where the
problem is
being
experienced

Step 1.


A user selects his
or her gender

Step 3.

Select
the type of pain.

Step 4.

Select other
information about the
problem.

Step 5.

Review
the possible
diagnosis.

AICT002
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3
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1 / Information Systems

Enterprise Computing

Information Systems in the Enterprise

What are some common types of expert

systems?

Knowledge
management
software (KMS)

captures expertise of
workers

Artificial

intelligence

is application of

human
intelligence

to computers

Knowledge
management

is process by which
enterprise collects,
archives, indexes, and
retrieves knowledge

AICT002
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3
-
1 / Information Systems

Enterprise Computing

Information Systems in the Enterprise

What is
enterprise resource planning (ERP)
?


Provides
software
applications

to coordinate
activities of
functional units

AICT002
-
3
-
1 / Information Systems

Enterprise Computing

Information Systems in the Enterprise

What is a
content management system (CMS)
?


Combination of databases, software, and procedures


Organizes and allows access to documents and other files

Practical IT Skills


AICT003
-
3
-
1
-
PITS

Basic Database

Slide 15 (of 16)

Question and Answer Session

Q & A

Practical IT Skills


AICT003
-
3
-
1
-
PITS

Basic Database

Slide 16 (of 16)

What we will cover next


Enterprise Computing (Part 2)