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Jan 31, 2013 (4 years and 4 months ago)

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SUM303
Implementing and Troubleshooting
the Citrix Receiver for Windows
Christian Suarez
Senior Escalation Engineer
May 8, 2012
#CitrixSummit
Tweet about this session with
hashtag #SUM303 and
#CitrixSummit
#CitrixSummit

Overview of Citrix Receiver for Windows

Implementing the Citrix Receiver with Merchandising Server
1- Setup Merchandising Server
2- Prepare and Download Plug-ins
3- Deploy Citrix Receiver
4- Deliver and Maintain Plug-ins

Troubleshooting the Citrix Receiver

Citrix Receiver for Mac

Questions?
Agenda
3
Overview of Citrix Receiver
for Windows
desktops
apps
data
Citrix Receiver
SaaS
#CitrixSummit
Consistent User Experience
6
#CitrixSummit
Components
7
Component
Definition
Citrix Receiver
for Windows and Mac
Software that manages and updates
Citrix Plug
-ins on user desktops
Citrix Merchandising Server
Virtual appliance responsible for managing
software deliveries from IT
Merchandising Server
Administrator Console
Web console used for configuring and
managing software deliveries
Citrix Update Service
Service that uploads software plug-ins and
MetaData
on Merchandising Servers
Citrix Plug-ins
Individual
Citrix clients
or agents managed
by Citrix Receiver
http://*.citrix.com
Plug-ins &
MetaData
and Receiver Updater
#CitrixSummit
101 HTTP 10110 HTTP 10110 HTTP 19
101 HTTP 10110 HTTP 10110 HTTP 19
1011011010 SSL 1011011010 SSL 1011011010 SSL 1011011010 SSL 1011011010 SSL 101101110 SSL 1011 101101110 SSL 1011 SSL 1011 101101110 101
1011011010 SSL 1011011010 SSL 1011011010 SSL 1011011010 SSL 1011011010 SSL 101101110 SSL 1011 101101110 SSL 1011 SSL 1011 101101110 101
1011011010 SSL 1011
011010
SSL 1
01
1011011010 SSL 1011
011010
SSL 1
01
Citrix
Receiver
Merchandising Server
Architecture
1011011010 SSL 1011011010
1011011010 SSL 1011011010
Active Directory
Internal End User
External End User
Citrix
Receiver
LDAP
1
011010 LDAP
1
0110101
LDAP
1
011010 LDAP
1
0110101
Administrator
Console
Update Service
Data Center
#CitrixSummit
Merchandising Server Requirements
9
Virtual Server
Hardware
Browser for Admin
Console
Directory
Services
XenServer
5.x
Minimum:
8 GB
disk
space
1 GB RAM
Recommended
:
2-8 GB RAM
2
CPUs
Internet Explorer 7,8, or 9
Firefox 4.x or 5
Active Directory
2003 SP2 or
later
VMWare
vSphere
4.0, ESX 3.5,
VMWare
Server 2.x
Implementing the Citrix
Receiver for Windows
#CitrixSummit
1011011010 SSL 1011011010 SSL 1011011010 SSL 1011011010 SSL 1011011010 SSL 101101110 SSL 1011 101101110 SSL 1011 SSL 1011 101101110 101
1011011010 SSL 1011011010 SSL 1011011010 SSL 1011011010 SSL 1011011010 SSL 101101110 SSL 1011 101101110 SSL 1011 SSL 1011 101101110 101
Data Center
Merchandising Server
Step 1: Building Merchandising Server
1011011010 SSL 1011011010
1011011010 SSL 1011011010
Active Directory
LDAP
1
011010 LDAP
1
0110101
LDAP
1
011010 LDAP
1
0110101
Administrator
Console
Update Service
10110 HTTP 10110 HTTP 10110 HT
10110 HTTP 10110 HTTP 10110 HT
Citrix.com
C1trix321

Hostname, IP Address,
Gateway and DNS

FQDN to match certificates

Use Static IP
101 HTTP
10110
HTTP 10110 HT
TP 10
110
101 HTTP
10110
HTTP 10110 HT
TP 10
110
#CitrixSummit
Configuring Merchandising Server
12
#CitrixSummit

Anonymous Deliveries

Using System Token enables Receiver to configure plug-ins without users needing to
authenticate

Enhanced Roaming

Beacon websites improves roaming and avoids interrupting users with unneccesary
authentication messages

Improved reporting when syncing Active Directory
Merchandising Server Features
13
#CitrixSummit

Users must authenticate with AD before
downloading the Receiver

User Tokens are created and kept in the
registry on the client

Subsequent authentication request will be
suppressed

Token expiration is defined in the
Administrator Console (6 months default)
User Authentication with User Tokens
14
#CitrixSummit

Allows Citrix Receiver install with a system token without users
needing to authenticate

Kept in the registry on the client

System Tokens are manually created from Merchandising Server
Admin Console

Reporting and delivers based on

Machine Name, IP Address, or Domain membership

System Tokens never expire
Anonymous Deliveries with System Tokens
15
#CitrixSummit

Beacons allow the Receiver to determine whether the user is inside or
outside the corporate firewall

When the user must go through the VPN, Receiver prompts with the
Connect to Delivery Services logon dialog

As users move from place to place, Receiver and secure access plug-in will:

smoothly re-establish tunnels if outside the firewall

not establish tunnels while inside the firewall.

Avoids interrupting the user with unnecessary VPN authentication pop-ups
Enhanced Roaming with Beacons
16
#CitrixSummit
Enhanced Roaming – Beacon Configuration
17
#CitrixSummit
101 HTTP
10110
HTTP 10110 HT
TP 10
110
101 HTTP
10110
HTTP 10110 HT
TP 10
110
1011011010 SSL 1011011010 SSL 1011011010 SSL 1011011010 SSL 1011011010 SSL 101101110 SSL 1011 101101110 SSL 1011 SSL 1011 101101110 101
1011011010 SSL 1011011010 SSL 1011011010 SSL 1011011010 SSL 1011011010 SSL 101101110 SSL 1011 101101110 SSL 1011 SSL 1011 101101110 101
Data Center
Merchandising Server
Step 2: Downloading Plugins to Merchandising
Server
1011011010 SSL 1011011010
1011011010 SSL 1011011010
Administrator
Console
Update Service
10110 HTTP 10110 HTTP 10110 HT
10110 HTTP 10110 HTTP 10110 HT
Citrix.com
/usr/local/apache-tomcat-
6.0.16/webapps/appliance/WEB-
INF/classes/appliance.properties
https://pluginupdate.citrix.com/updateservice/
services/updateService
#CitrixSummit
Citrix Plugins for Windows

Online

Self-service

Secure Access

Offline

Single Sign-on

Service Monitoring
19

Acceleration

EasyCall

Profile
Management**

XenVault
#CitrixSummit
NEW! Citrix ShareFile Plugins for Windows

ShareFile Desktop Widget

ShareFile Outlook Plug-in

Citrix ShareFile Plug-in for Receiver
20
#CitrixSummit
1011011010 SSL 1011011010 SSL 1011011
1011011010 SSL 1011011010 SSL 1011011
101101
1010
SSL 10110
11010
SSL 10110
11
101101
1010
SSL 10110
11010
SSL 10110
11
1011011010 SSL 1011011010 SSL 1011011010 SSL 1011011010 SSL 1011011010 SSL 101101110 SSL 1011 101101110 SSL 1011 SSL 1011 101101110 101
1011011010 SSL 1011011010 SSL 1011011010 SSL 1011011010 SSL 1011011010 SSL 101101110 SSL 1011 101101110 SSL 1011 SSL 1011 101101110 101
Step 3: Delivering Citrix Receiver Updater
Internal End Users
External End Users
Citrix
Receiver
Citrix
Receiver for
Windows
Updater for Windows

.NET 2.0 or later

Internet Explorer 7 or 8

Firefox 2.x or 5.x

Administrator Privileges
Updater for Mac

Mac OS 10.5, 10.6, 10.7

Updated Java

Elevated Privileges
Citrix
Receiver for
Mac
Data Center
#CitrixSummit
Receiver for Windows Installation Packages
Citrix Receiver Standard - CitrixReceiver.exe
22

User experience is consistent across all Receiver platforms

Full set of features like Self-Service with one-click configuration

Full Citrix CloudGateway interoperability

Automatic install from Web Interface or Receiver for Web

Can be installed with Electronic Software Distribution (ESD)
tools

Ensure free space in user’s Temp directory
#CitrixSummit
Receiver for Windows Installation Packages
Citrix Receiver Enterprise - CitrixReceiverEnterprise.exe
23

Supports legacy XenApp Services, formerly PNA Services

XenApp Services are limited to LAN connections

Required for Smart Card Authentication

Requires Administrator to install

Can be installed with Electronic Software Distribution (ESD)
tools
Ways To Deploy the Receiver for Windows
Delivery Method
User Action
Required
Where to apply
Merchandising Server Download
User authentication required
to
complete installation
Managed or Unmanaged
Computers dedicated to users
Electronic Software Distribution
(ESD)
User authentication required
to
complete installation
Managed Computers
dedicated to users
ESD with
System Token
Anonymous Delivery
with n
o user
authentication for install or updates
Managed Computers with
sharing
users
External
Download Page via Packager
User authentication required
to
complete installation
Remote
Users
External
Download Page via Packager
and System Token
Anonymous Delivery with no user
authentication for install or updates
Remote Users on computers
identifiable by IP, Machine
Name or Domain Membership
Manually
by user
User authentication required after
Merchandising Server added
Unmanaged Computers with
tech savvy users
#CitrixSummit
Changing the
Merchandising
Server
address on
Windows Client
25
#CitrixSummit
Installing the Receiver for Windows
From Receiver for Web and Web Interface
26

Receiver for Web

Automatically determines if Receiver in installed

Receiver installation files are stored on the server with the default installation

Option to offer an upgrade for users with older clients

Web Interface

WI installation prompts for media to store Receiver installation files on \Clients folder

Options for Client Detection and Deployment in Web Interface Console

Rename the CitrixReceiver.exe to CitrixOnlinePluginWeb.exe and place in directory

Modify WebInterface.conf file for ClientIcaWin32
#CitrixSummit
Receiver for Windows Installation Parameters
CitrixReceiver.exe [Options]
and
CitrixReceiverEnterprise.exe [Options]
27
/noreboot
/silent
/includeSSON
PROPERTY=Value
INSTALLDIR, CLIENT_NAME, ENABLE_DYNAMIC_CLIENT_NAME,
ADDLOCAL, ALLOWADDSTORE, ALLOWSAVEPWD, ENABLE_SSON,
ENABLE_KERBEROS, DEFAULT_NDSCONTEXT, LEGACYFTAICONS,
SERVER_LOCATION, STARTMENUDIR, STOREx
#CitrixSummit

Provides an installer with Receiver that optionally includes a Secure Access
plug-in and a system token

Packager and instructions found on the Citrix KB at
CTX121355

Three main components of the Packager:

Secure Access Plug-in

Citrix Receiver Updater

Self Extracting Package

ReceiverInstaller.exe by default
Citrix Receiver Packager for Windows
ReceiverInstaller.exe
AGCRPackager.exe
#CitrixSummit
Creating an External Receiver Download Page
29

Create sample page from support files from Citrix.com


animation.swf


ieTransparency.css


index.html


main.css


resources.js


img (images folder)

Edit resources.js to define Merchandising Server, Server URL and installer file

Web Page with ReceiverInstaller.exe download link

Send URL to clients for remote access
#CitrixSummit

Secure Access Plug-in 9.x is for Access Gateway Enterprise (AGEE)

Secure Access Plug-in 4.6 for AG Standard and Advanced

Enhance Roaming Integration

The Access Gateway will continue to update the Secure Access plugins,
NOT
the Citrix Receiver

Users can select nearest location when traveling

Use Merchandising Server to choose fields to display to users
Deploying Access Gateway Connections
30
#CitrixSummit

Upgrades only supported from Citrix Online Plug-in 11.2 and later

Removed previous version of the Online Plug-in prior to upgrading

Uninstall Online Plug-in 11.0

From Add/Remove Programs

Installer package with Remove option only if installed using a Windows Installer package

Uninstall Citrix Receiver 13.x

Use the Citrix Receiver Updater

Use the /uninstall option with the Citrix Receiver executables

From Add/Remove Programs (only if Receiver Updater was not used to install)
Upgrading the Citrix Receiver for Windows
31
#CitrixSummit
Upgrading the Citrix Receiver for Windows
Citrix Receiver Standard – CitrixReceiver.exe
32
Installed
Result
No previous Citrix Online Plug-in
Citrix Receiver Standard
With Web access only
Citrix Online Web Plug-in
Citrix Online Full Plug-in with PNA and SSO
No upgrade path
Citrix Receiver Enterprise
#CitrixSummit
Upgrading the Citrix Receiver for Windows
Citrix Receiver Enterprise – CitrixReceiverEnterprise.exe
33
Installed
Result
No previous Citrix Online Plug-in
Citrix Receiver Enterprise
with web access
Citrix Online Web Plug-in
Citrix Online Full Plug-in with PNA and SSO
Citrix Receiver Enterprise
configured for PNA and SSO
Citrix Receiver Enterprise
#CitrixSummit
1011011010 SSL 1011011010 SSL 1011011
1011011010 SSL 1011011010 SSL 1011011
101101
1010
SSL 10110
11010
SSL 10110
11
101101
1010
SSL 10110
11010
SSL 10110
11
1011011010 SSL 1011011010 SSL 1011011010 SSL 1011011010 SSL 1011011010 SSL 101101110 SSL 1011 101101110 SSL 1011 SSL 1011 101101110 101
1011011010 SSL 1011011010 SSL 1011011010 SSL 1011011010 SSL 1011011010 SSL 101101110 SSL 1011 101101110 SSL 1011 SSL 1011 101101110 101
Data Center
Step 4: Delivering and Maintaining Citrix Plugins
Merchandising Server
#CitrixSummit
Creating Delivery Rules for Target Desktops
35
Rule Type
Used For Delivering plug-ins and/or configurations...
User Domain
based upon user-domain membership
Computer Domain
based upon a machine-domain membership
Operating System
based upon operating system type
LDAP Users or Groups
to specific users or groups no matter which computer they are on
Machine Name
many people share the same machine
IP Address Range

based upon a computer's IP address
Default Delivery
where ever other more specific rules do not apply
#CitrixSummit

Metadata contains the properties and commands to ensure proper installation

It includes user connection information per Citrix Plug-in

Comes pre-configured but can be modified

Configure customize user connection information

Sample metadata files are provided on the Citrix Community Receiver
Metadata Web page
Modifying Plug-in Metadata
36
#CitrixSummit

Must have Delivery Rules created

At least one plugin downloaded to Merchandising Server

Provide Delivery name, description, and polling frequency

Select from available plugin and metadata

Configuration of the Citrix Receiver

Apply Delivery Rule

Schedule Delivery
Creating a Targeted Delivery
37
101101
1010 SSL 1011011010 SSL 1011011
101101
1010 SSL 1011011010 SSL 1011011
1011011
010 SSL
1011011
010 SSL
101101
1
1011011
010 SSL
1011011
010 SSL
101101
1
Troubleshooting the Citrix
Receiver and Merchandising
Server
#CitrixSummit

Server log captures Merchandising
Server and user-specific events

Enable System Logging
for more
details

Enable User Logging
to add user
messages to the server log

Located at:
/usr/local/apache-tomcat-
6.0.16/logs/appliance.log
System Log (appliance.log)
39
#CitrixSummit

From the Merchandising Server Administrators Console

Invalid AD credentials

Invalid value for Base DN

AD doesn't support simple authentication

Not permitted to logon at this time

Not permitted to logon from this workstation

User password expired

User account disabled

Enhanced Messaging in System log
Detailed Active Directory Error Messages
40
#CitrixSummit

Detailed Client Log key for any client Receiver issue

To Enable Client Logging, add
–verbose
to the
Target line, on the Receiver.exe


C:\Program Files (x86)\Citrix\Receiver\Receiver.exe”

Logs located in user profile at
\Local Settings\Application Data\Citrix\Receiver\Receiver_.log

ErrorLog.xml can be gathered from MS Admin
console and view within console
Client Logs (Receiver_.log and ErrorLog.xml)
41
#CitrixSummit

For connections issues with Receiver, CDF Traces still works

CDF Control can be found at
CTX111961

Creates CDFLogFile.etl which requires Citrix symbols to be parsed
into readable messages

Send to Citrix Technical Support for Detailed Analysis
CDF Tracing still available for connection issues
42
#CitrixSummit
Troubleshooting Citrix Receiver installation
ISSUE: Receiver installation is not proceeding
43

Verify .NET 2.0 Framework is installed

Verify that the user has administrative
permissions

Ensure the user credentials are entered
properly, i.e. DOMAIN\user

Check the supported browsers for the
download page

IE7, IE8, Firefox 3, Safari
#CitrixSummit
Troubleshooting Citrix Receiver updates
ISSUE: Receiver shows “Plug-in updates are disabled”
44

Occurs if the client has the Terminal
Services role or a Microsoft Server
Edition installed

Modify the Citrix Receiver shortcut or
executable to run with:

-allowadminTSupdates

Close and Reopen the Receiver

More information at
CTX129051
#CitrixSummit
Troubleshooting Receiver Plug-in updates
ISSUE: User does not receive any Plug-ins
45

Check that the client is pointing to the correct Merchandising Server

From user’s Control Panel > System and Security

Verify that client OS is supported for the specific plug-in

Verify that the rule defining the recipients matches the client's parameters

Check the evaluation
order of the deliveries
#CitrixSummit
Troubleshooting Receiver Plug-in updates
ISSUE: User does not receive any Plug-ins
46

Delete the client's token in the local registry and restart the client

HKLM\Software\Citrix\Receiver\Delivery\Filter

Forces user to re-authenticate to the Merchandising Server

Enable verbose logging from command line (CMD)

XP: “C:\Program Files\Citrix\Receiver\Receiver.exe” –verbose

Win7 64bit/Vista 64bit: “C:\Program Files(x86)\Citrix\Receiver\Receiver.exe” –verbose

On the Receiver client, select “Check for Updates”

Makes an immediate connection to the Merchandising Server

Collect Receiver_.log from client

%USERPROFILE%\Local Settings\Application Data\Citrix\Receiver\receiver_.log
#CitrixSummit
Troubleshooting Merchandising Server installation
ISSUE: Network Is Unreachable
47

There is a Diagnostics menu on the
Merchandising Server Console

With duplicate IP addresses, a ping
will show “Network is unreachable”

XenServer will show unknown IP
address
#CitrixSummit
Troubleshooting Merchandising Server Web Server
ISSUE: HTTPD Service Failure when using a Space in Hostname
48

The httpd fails to start and admins cannot open the Console

The Apache web service cannot handle server hostname
with a space

i.e. – “Merch Server1”

Edit the hostname

Restart the httpd Service:
sudo /etc/init.d/httpd restart
#CitrixSummit
Troubleshooting Merchandising Server
ISSUE: User account are not enumerating in the Administrator Console
49

Merchandising Server downloads user/group list from Active
Directory Server using LDAP port 389

For indexed database, port 3268 significantly speeds up AD queries

Stored in local PostgreSQL database

Select “Save and Sync” for immediate updates, i.e. when new AD users are
created

Base DN lists the OU where user accounts are located

Multiple OUs are not supported

Merchandising Server can only point to one AD Server at a time

More information at
CTX131998
and
CTX121957
#CitrixSummit
Troubleshooting Merchandising Server
ISSUE: "No results found“ when performing AD search
50

Verify the Base DN and ensure it is correctly formatted:
OU=NewYork,OU=Americas,DC=company,DC=net

Ensure object can be enumerated from the Base DN

Note: Only the first/last name fields are searchable from within
Merchandising Server (not username)

Verify that the complete domain path is included for all
regions
#CitrixSummit
Troubleshooting Merchandising Server
ISSUE: The corporate AD information you have provided is invalid
51

Verify the Administrator has correct Domain permissions

From the VMWare ESX Console, ping the Merchandising Server

Verify the Bind DN

Run Wireshark from Domain Controller

Filter by the Merchandising Server, i.e. ipaddr==<MerchServerIP>

Merchandising Server 1.2 had an issue with
LDAP server signing requirements on secure connection in AD on
Windows 2003 Server or Windows 2008 Server
#CitrixSummit
Troubleshooting Merchandising Server
ISSUE: Merchandising Server takes four to six hours to reboot with VMWare
52

Ensure updated virtual machine tools

Upgrade hardware NICA drivers to VMXNet3

Reduce multiple Virtual CPUs to one

Ensure proper certificates on the Merchandising Server

Verify Merchandising Server is not a template or snapshot

More information at
CTX128179
#CitrixSummit
Troubleshooting Merchandising Server Console
ISSUE: Administrator and auditors cannot logon to Administrators Console
53
And when root is used to re-add permissions, a domain user search returns nothing

Ensure logon to console with domain\user format

Occurs when the time zone of the VM is changed from UTC

Return the time zone to UTC
OR

Remove the token from the client computer registry or by uninstalling and reinstalling
the Citrix Receiver

More information at
CTX127471
#CitrixSummit
Troubleshooting Downloading Citrix Plug-ins
ISSUE: Get New page in the Administrator Console is blank
54

Verify that the Merchandising Server has Internet access and
can access Citrix.com

Update Service URL is located in the
appliance.properties
file
on the Merchandising Server. It should not be changed

URL may be required to get around
customer firewall rules
#CitrixSummit
Troubleshooting Deploying Plug-in updates
ISSUE: Windows7 and Vista updates fail with “ERROR: Unable to check for updates”
55

Ensure the Merchandising Server is
configured with FQDN in the Hostname
settings of the Network Configuration

Versions of Merchandising Server prior to 2.2
did not have this requirement

More information at
CTX131572
#CitrixSummit
Troubleshooting Single Sign-on with Receiver
ISSUE: Domain pass-through for Citrix Receiver is not working
56

Verify Citrix Receiver Standard is installed with the /includeSSON parameter

Check single sign-on process SSONSvr.exe

Verify the Web Interface Web Page or StoreFront page are correctly
configured

For upgrades from Online plugin 12.1, completely uninstall per
CTX130813

With Online Plugin 12.x, check WI issue from
CTX124871
and
CTX113004

Receiver for Mac Parity
#CitrixSummit

Includes Online Plug-in and Self Service Plug-in

Includes Access Gateway / Secure Access Plug-in integration

No support for Enhanced Roaming with Beacons

For Lion users, add string MacOS10.7 to platform list of plug-in metadata file

No ESD installation, must be downloaded from Merchandising Server

Change the Merchandising Server by changing
ServerAddress
field in
Macintosh HD/Library/Application Support/Citrix/Receiver.cfg
Citrix Receiver for Mac Parity
58
#CitrixSummit

Creates a bundled installer of Receiver

Enables Receiver delivery to users inside and outside corporate firewall

Must have plugins installed and configured

Select and add System Token or
choose prompt users for User Tokens

Select Packages

Receiver.dmg

Citrix_Access_Gateway.dmg
Receiver Updater Packager for Mac
Citrix Receiver Installer.dmg
Citrix Receiver Packager.dmg
#CitrixSummit
Citrix Plugins for Mac

Secure Access

Online

Communications / Easy Call
60
#CitrixSummit
References
61

Citrix eDocs

Receiver for Windows

http
://
support.citrix.com/proddocs/topic/receiver/rec-receiver-for-win.html

Merchandising Server

http
://
support.citrix.com/proddocs/topic/cloudgateway/receivers-merchandising-wrapper.html

Receiver for Mac

http://
support.citrix.com/proddocs/topic/receiver/receivers-mac-wrapper.html


CitrixReceiver.com


Citrix Knowledge Center -
http://support.citrix.com
/
CTX121355
,
CTX111961
,
CTX129051
,
CTX124971
,
CTX131998
,
CTX121957
,
CTX128179
,
CTX127471
,
CTX131572
,
CTX130813
,
CTX124871
,
CTX113004

#CitrixSummit
Tools as a Service
http://Taas.Citrix.com/Beta
Auto analysis
health check
2
3
62
Data Collection
Recommendations
tailored to YOU
1
Quickly
collect and
upload
your data
#CitrixSummit
1011011010 SSL 1011
011010
SSL 1
01
1011011010 SSL 1011
011010
SSL 1
01
1011011010 SSL 1011011010 SSL 1011011010 SSL 1011011010 SSL 1011011010 SSL 101101110 SSL 1011 101101110 SSL 1011 SSL 1011 101101110 101
1011011010 SSL 1011011010 SSL 1011011010 SSL 1011011010 SSL 1011011010 SSL 101101110 SSL 1011 101101110 SSL 1011 SSL 1011 101101110 101
Data Center
Merchandising Server
Four Steps to Implement
Internal End User
External End User
101 HTTP 10110 HTTP 10110 HTTP
101 HTTP 10110 HTTP 10110 HTTP
Troubleshooting
Citrix Receiver for Windows
Receiver_.log
ErrorLog.xml
appliance.log