Sun City Texas Web Portal Software Maintenance Request for Proposal

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1












Sun City Texas Web Portal Software
Maintenance

Request for Proposal


March 5, 2009


2

Table of Contents


1

BACKGROUND AND INTEN
T

................................
................................
................

3

2

CURRENT ENVIRONMENT

................................
................................
....................

4

2.1

S
UN
C
ITY
W
EB
P
ORTAL

................................
................................
.......................

4

2.2

C
USTOMER
O
RGANIZATION

................................
................................
..................

5

3

PROVIDER REQUIREMENT
S
................................
................................
.................

6

3.1

O
RGANIZATION

................................
................................
................................
....

6

3.2

P
ERSONNEL
/E
XPERIENCE

................................
................................
....................

7

3.3

P
ROJECT
M
ANAGEMENT

................................
................................
......................

7

3.4

E
NGINEERING
P
RACTICES

................................
................................
....................

7

3.5

C
OMMUNICATION
/R
EPORTING

................................
................................
..............

7

3.6

D
OCUMENTATION

................................
................................
................................

8

4

PROPOSAL REQUIREMENT
S

................................
................................
...............

9

4.1

P
ROPOSAL
F
ORM AND
P
ROVIDER

S
Q
UAL
IFICATIONS

................................
..............

9

4.2

P
ROVIDER
P
ROFILE

................................
................................
.............................

9

4.3

P
RICE
P
ROPOSAL

................................
................................
................................

9

4.4

P
ER
FORMANCE
P
LAN

................................
................................
...........................

9

4.5

S
TAFFING

................................
................................
................................
...........

9

4.6

T
RANSITION
P
LAN

................................
................................
................................

9

4.7

S
AMPLE
R
EPORTS

................................
................................
...............................

9

4.8

F
INANCIAL
S
TATEMENTS

................................
................................
......................

9

4.9

E
XPERIENCE

................................
................................
................................
.....

10

4.10

R
EFE
RENCES

................................
................................
................................
....

10

4.11

P
ROPOSAL
F
ORMAT

................................
................................
...........................

10

5

PROPOSAL PROCESS

................................
................................
........................

11

5.1

P
ROC
UREMENT
S
CHEDULE

................................
................................
................

11

5.2

A
SSESSMENT OF
C
URRENT
W
EB
P
ORTAL

................................
............................

11

5.3

B
IDDERS
C
ONFERENCE

................................
................................
......................

11

5.4

R
ECEIPT AND
O
PENING OF
P
ROPOSALS

................................
..............................

11

5.5

W
ITHDRAWAL OF
P
ROPOSALS

................................
................................
............

12

5.6

R
EJECTION OF
P
ROPOSALS

................................
................................
................

12

5.7

S
UPPLEMENTARY
I
NSTRUCTIONS

................................
................................
........

12

5.8

E
VALUATION
C
RITERIA

................................
................................
.......................

12

5.9

A
WAR
D OF
C
ONTRACT

................................
................................
.......................

12

6

APPENDICES

................................
................................
................................
........

13

6.1

P
ROPOSAL
F
ORM

................................
................................
..............................

13

6.2

S
TATEM
ENT OF
P
ROVIDER

S
Q
UALIFICATIONS

................................
......................

14

6.3

A
DDITIONAL
B
ACKGROUND
I
NFORMATION ON
S
UN
C
ITY
T
EXAS

.............................

16

6.4

D
RIVING
D
IRECTIONS TO
S
UN
C
IT
Y
T
EXAS

................................
..........................

17

6.5

W
EB
P
ORTAL
F
EATURES AND
F
UNCTIONS

................................
...........................

18

6.6

W
EB
P
ORTAL
E
NVIRONMENT
D
IAGRAMS


S
OFTWARE AND
W
EB
C
ONTENT

............

22

6.7

W
EB
P
ORTAL
E
NVIRONMENT
D
IAGRAMS


P
RODUCTION
S
ERVICE
L
EVELS

.............

23

6.8

G
OOGLE
A
NALYTIC
U
SAGE
R
EPORT

................................
................................
....

24



3

1

B
ackground and Intent


Sun City Texas is a master
-
planned community for active adults, 55 years and better,
currently with about 5,600 homes and 10,000 residents, located in the city of
Georgetown, Texas. Facilities owned and operated by the Sun City Texas

CA include
three 18
-
hole golf courses; one restaurant; a fitness center; social center with a large
multipurpose ballroom; crafts building with several crafts studios; woodworking shop;
activities center with meeting and game rooms, art studio, and comput
er lab. These
facilities support well over 50 sports, crafts, recreational and educational organizations
initiated and managed by residents and CA staff.


Community communication is provided primarily through the Sun City Web Portal that
was developed by O
nRamp Access, Inc. (ONR), located in Austin, Texas. ONR
currently provides hosting and bandwidth services as well as the software maintenance
for the web portal. This Request for Proposal (RFP) requests the services of a new
provider for software mainten
ance of the Sun City web portal. CA plans to continue its
hosting/bandwidth relationship with ONR. The CA plans to evaluate the RFP responses
for cost and compliance with requirements and follow with a contract award.

4

2

Current Environment


2.1

Sun City Web Po
rtal


The Sun City Web Portal can be viewed at
www.sctxca.org
. Access to some areas is
restricted to Sun City residents and group members.


Functionality


Sun City Texas uses a web portal to provide the following ser
vices to its residents:




The primary source of governance and social activity information to residents



The primary vehicle for communications, interaction, and collaboration between
the residents, the CA, and the many formal and informal activities in whic
h they
participate



An advertising vehicle for businesses serving the community which raises
revenues to support portal costs



Maintains an identity and image on the Internet for Sun City Texas supporting
home sales



Provides information to residents about ac
tivities of the larger Georgetown
community


The web portal supports information sharing through 75+ independent, distributed
microsites within the portal. Each microsite is edited and managed by club and group
web masters. Most web masters have intermedi
ate computer skill levels. The main
portal framework and some basic portal content are maintained by the primary
webmaster (a CA staff member). A security scheme is maintained that allows some
content to be viewed by all, other content viewed by residen
ts only, and the remainder
viewed by only the group members. Approximately half of the residents currently use
the portal.


The CA uses Jonas Club Management software for most of its business processing, so
no financial transactions are processed within

the web portal, at this time.


A detailed description of the web portal’s current function and features is included in
Section
6.5

Web Portal Featur
e
s and Functions
.

System Components


The system comp
onents of the web portal include OpenCMS, PHPList, MySQL DBMS,
Horde, Plesk, Horde, Mailman, developed Java scripts running in a Linux operating
environment. The system uses an Apache HTTP server. No special, additional
OpenCMS components have been incor
porated into the web portal. OpenCMS has
been integrated with PHPList email to provide email to residents and resident groups.


A major component of the web portal is OpenCMS 6.2.1 that was installed with a
number of modifications, in early 2006. Customi
zations have provided special
Calendaring functions for the home page, Residential Directory services, Home Page
5

functions, and microsite templates. It generally runs well day
-
to
-
day and our current
desire is to bring the software up to OpenCms V7 withou
t losing any existing
functionality. Beyond that, some additional features are planned. There may also be
opportunities to improve the integration and quality of the modified java code and jsp
code. The software runs on a dedicated server hosted at ONR in
Austin, TX.


Descriptive system diagrams are provided in Sections
6.6

Web Portal Featur
e
s and
Functions
.


Usage


The Sun City web portal is heavily used by the resident community and CA staff. A
Goog
le Analytics report is included in Section
6.8

Google Analytic Usage Report

and
provides the bidder with a view of the amount and type of usage.


2.2

Customer Organization

The CA manages and operates the
facilities under the rules and standards of the
community. It is governed by a Board of Directors, which in turn has a number of
advisory governance committees.


This RFP has been written by the Web Portal Support Team, a subcommittee of the
Communicati
ons Committee (a governance committee of the CA). The response should
provide the CA with information on features, costs, and required effort from staff and
residents to maintain the web portal. The CA will use this information to select the most
qualifie
d supplier/developer for Sun City.


Once a contract is issued, the Sun City Web Portal Team will provide requirements and
identify required fixes to the provider that shall then analyze requirements, design,
implement and test solutions.



6

3

Provider Requi
rements

Sun City Texas is searching for a provider of software maintenance and development to
oversee the Sun City Texas web portal. The CA plans to continue its contract with
ONR to provide hosting, hardware support, backup and recovery services. These

services therefore are not required by the provider and should not be included in this
proposal. Providers are asked to respond demonstrating expertise with specific
emphasis on the following immediate requirements:


Software Maintenance

Ongoing maintena
nce including software bug fixes is needed. There are 13 outstanding
bugs (5 urgent, 2 immediate, 3 normal, and 1 low). Generally, 8x5 support is required.
However, should the system fail completely and require software support, 24x7 support
would be ne
eded at that time.


Although Sun City Texas residents, in general, are not handicapped, they are older
adults
--

they did not grow up with the Internet, and some of them do not see as well
and can become more confused by complex designs than the typical yo
unger person.
Compliance with industry standards (US Sect. 508, W3C WCAG) for handicapped
access to web pages, including testing with the webXACT service is required.


System Administration

An immediate system administration need is for a migration from O
penCMS 6.2.1 to
OpenCMS 7. Ongoing system administration tasks such as operating system
upgrades are also needed. The system does not currently integrate with LDAP but
such integration could become a future project.


New Software Implementation

The prov
ider shall implement a Ticket Reservation capability. It is planned that a
Commercial Off the Shelf ticketing package will be purchased and integrated with the
current web portal. This will require a payment gateway for credit card purchases. The
provide
r shall evaluate requirements, design, and implement new features as required.
A set of functional requirements for this system has been developed and a list of
potential software packages has been reviewed.


Expected Level of Effort

Development labor hou
rs expended over the past two years have been approximately
80
-
90 hours of work per year. Sun City Texas has budgeted approximately 450 hours
for 2009 since additional development work is desired.


3.1

Organization


All providers are requested to provide a com
prehensive profile of their organization
addressing the following:




Company history, number of years in business, mission statement

7



Structure and size of company both in terms of head office and other locations;
indicating location from where relationship
and support would be managed



Summary of your organization’s performance against others in the industry


3.2

Personnel/Experience

It is desired that the provider have a staff of skilled software developers with experience
in Linux, CentOS, MySQL, PHPList, Fedor
a, Java, Tomcat, and OpenCMS. Experience
with OpenCMS is of highest importance.


As the existing code base has been built using open source software, demonstrated
experience selecting, modifying and integrating open source packages is highly
desirable.


P
lease provide information as to the skill level of your employees and experience using
the identified software components. When providing references please ensure that
expertise in these areas may be substantiated.


3.3

Project Management

The provider will
work with the CA representative and an oversight committee, the Web
Portal Team, in requirements definition and design efforts. The Web Portal Team will
perform acceptance testing of each release. The provider will provide a Project
Manager who provides ov
ersight of development staff, estimate projects, ensure
completion of tasks according to the agreed upon schedule, and communicate task
progress on a regular basis with the CA Staff representative and Web Portal Team.
The Project Manager shall be key sta
ff person
. The provider shall need to
coordinate a successful transition from ONR. A transition period will begin once the
contact is awarded. ONR will be available for questions for a determined period of time,
after which, they will continue to provi
de hosting and bandwidth services, If they need
to be contacted by the Provider, the CA will facilitate this communication. ONR
provides services on a time and materials basis.


3.4

Engineering Practices

It is expected that the provider will follow good syst
em engineering principles to include
configuration management, system documentation, and quality assurance procedures.
At present, no version controls are used. Early implementation of these controls by the
provider is of highest importance.


3.5

Communicat
ion/Reporting

Sun City Texas is located in Georgetown, Texas. Providers are NOT required to be
located in this area but must demonstrate ability to communicate effectively through
written reports, conferencing, and other means. It is expected that a bug
-
t
racking tool
be used to manage problem reporting and resolution.


8

3.6

Documentation

All software changes and updating must be documented and tracked. Please provide
examples of project documentation and tracking procedures.


9

4

Proposal Requirements

This sectio
n outlines the elements that are required by all providers responding to this
RFP. The proposal should include all elements in this section and should conform to
the proposal format described below.


4.1

Proposal Form and Provider’s Qualifications

The bidder
shall complete the
Proposal Form

and the
Statement of Provider’s
Qualifications
. Each of these forms are included in the Appendices.

4.2

Provider Profile

Provider should detail in this section all informatio
n pertaining to the provider
organization as summarized in Section
3.1

Organization
.

4.3

Price Proposal

Provider should detail all costs required to fulfill the customer requirements, and should
itemize sh
ort
-
term transition costs, project oversight, and ongoing system support and
development costs. It is the provider’s responsibility to highlight all costs related to the
implementation of their solution. Key components that are required, but not quoted
for
will be the responsibility of the supplier. (This section may be submitted under separate
cover).

4.4

Performance Plan

The proposal should describe how the Provider intends to fulfill the requirements as
described in Provider Requirements, including a bre
akdown of how the Provider intends
to deliver the required services.

4.5

Staffing

The proposal should include a Staffing breakdown that describes the number of
personnel it will supply to the project for each component, and their qualifications. For
Key Perso
nnel, resumes must be attached.

4.6

Transition Plan

The Provider shall demonstrate their understanding of the work effort required to fulfill
the Provider requirements. The Provider shall furnish a detailed Transition Plan that
describes how it will transitio
n the staff, and assume current software maintenance
operations. This plan shall include a transition timeline (with specific dates) and
designate the sequence and schedule of operations that the Provider deems necessary
to meet a successful transition.


4.7

Sample Reports

The Provider shall provide examples of reports that will be used to manage the project
ongoing.

4.8

Financial Statements

The Provider shall furnish financial statements for the past three years.

10

4.9

Experience

The provider shall provide evidenc
e of experience relative to a project of this size and
type of business activity. Please provide examples of completed projects supporting
experience in the various technologies identified in the Provider Requirements.

4.10

References

Providers are to submit t
he following:




Three references for projects they are currently managing



Three references for projects they have managed in the past


These references must be for contracts of a similar nature and shall be submitted on
the attached Provider’s Qualificati
on Form in Section
6.2

.


In addition, the provider must supply at least one detailed description of a project where
a similar support model using OpenCMS was provided. Demonstrated experience
using Linux, MySQL, PHPList, F
edora, Java, Tomcat would be an additional asset.


4.11

Proposal Format

One hardcopy and electronic copy of the proposal shall be submitted with the Proposal
Form (See Section
6.1
) as a cover sheet. The electronic copy shall be in
Adobe
Acrobat (pdf) format and delivered on a CD or DVD.


The hardcopy proposal must be signed and submitted with original signatures.


11

5

Proposal Process

The objective of the evaluation process is to select a reliable and experienced provider
capable of a
ssuming responsibility for the technology and web portal infrastructure in
conjunction with the Sun City Web Portal support team. The provider must be willing
and capable of providing ongoing support, upgrades and maintenance of the solution.


5.1

Procurement

Schedule

The Sun City CA plans to follow this schedule for procurement. Various factors may
influence adherence to this schedule and result in adjustments. Bidders will be notified
of any changes.


Date

Procurement Event

March 5, 2009

Issue Request for

Proposal

March 10, 2009 (1:00 PM)

Bidders Conference

March 19, 2009 (3:00 PM)

Proposal Responses Due

March 30, 2009

Announce Proposal Award

April 14, 2009

Conclude Contract Negotiations

April 15, 2009

Award Contract

May 1, 2009

Contract Start


5.2

Asse
ssment of Current Web Portal

Prior to bid submission date, bidders will be provided access to a backup of the current
software environment and modified OpenCMS code for bid preparation. Bidders will be
given on
-
line access to the backup system for a pre
-
a
rranged period of time. For
arrangements, please contact Sondra Carlton at
512
-
864
-
1202 or
sondra.carlton@pulte.com
.


5.3

Bidders Conference

A Bidders Conference will be hel
d on March 10, 2009 at 1:00 PM. All providers will be
given the opportunity to attend. At the conference, the Portal Support Team will
provide an overview of the RFP, note any changes to the RFP, and answer questions
from the attendees. Minutes of the
conference will be provided to all attendees and
companies who do not attend. RFP changes noted at the conference will also be
provided to non
-
attendees.


All questions prior to and after the bidders conference must be in writing and both the
questions an
d answers will be distributed to the bidders.


5.4

Receipt and Opening of Proposals

Proposals must be submitted prior to March 19, 2009 3:00 PM. Proposals received
after that time will not be considered.


12

5.5

Withdrawal of Proposals

Proposals may be withdrawn b
y written notice (letter, email followed by written
response, or fax) received from Provider prior to the time fixed for submission (3:00 PM,
March 19, 2009). Negligence on the part of the Provider in preparing the proposal does
not provide the right for
the withdrawal of the proposal after it has been opened.


5.6

Rejection of Proposals

The CA reserves the right without recourse to reject any and all proposals.


5.7

Supplementary Instructions

All Providers acknowledge and agree that the CA does not warrant or rep
resent the
accuracy or completeness of any information that they may have obtained from the CA.
All Providers agree that they shall and, by submission of a proposal, do warrant and
represent that they have made their own independent investigation of such
matters,
have reached their own conclusion with respect thereto, and have relied completely on
their own such investigations in connection with the preparation of their proposal.


For contact by Providers for all clarification until the completion of the s
election process,
the primary point of contact will be: Sondra Carlton at
512
-
864
-
1202 or
sondra.carlton@pulte.com
.


5.8

Evaluation Criteria

The following criteria will be u
sed to evaluate the bidders’ response to this Request for
Proposal.





Technical Knowledge and Experience



Demonstrated understanding of requirements as specified in this RFP



Cost



Company Experience



References



Financial Stability

5.9

Award of Contract

It is pla
nned that the provider will be selected and contract awarded by April 15, 2009.
The Sun City Texas CA further reserves the right to accept or reject any or all items of
any proposal.


The proposal (price and performance) must be valid for 120 days from
su
bmission of the response.

13

6

Appendices


6.1

Proposal Form

This form must be completed and returned with the Proposal.

PROPOSAL FORM



Submitted by:























(Provider)


The undersigned, having examined and being familiar with the local co
nditions affecting
the work hereby proposed to furnish all labor, services, etc., required for the
performance and completion of the aforementioned



Providers shall furnish all information requested in this RFP on the following pages of
this Proposal.




(Company)


(Signature)


(Address)




(Phone)


(Date)






Addendum No. _____ Date Rec'd __________
Signature______________________________


Addendum No. _____ Date Rec'd __________
Signature______________________________


Addendum No. _____ Dat
e Rec'd __________
Signature______________________________


14


6.2

Statement of Provider’s Qualifications


This form must be completed and returned with the Proposal.

Provider Qualif
i
cations



Provider's complete name___________________________________________
____

Permanent mailing address______________________________________________

If corporation, where incorporated? _______________________________________

Telephone number______________________________________________________

Names of Officers and/or Pri
ncipals_______________________________________

______________________________________________________________________

Years of business under the above name___________________________________

General type of work by your firm____________________________
_____________


Experience in Software Maintenance
-

(three CURRENT projects)


Company Name and Address:









Point of Contact:




Phone Number:





Beginning Date:










Type of Project:




No. of Users:




Project Description: ___________________
_______________________________

__________________________________________________________________


Company Name and Address:









Point of Contact:




Phone Number:





Beginning Date:










Type of Project:




No. of Users:




Project Description
: __________________________________________________

__________________________________________________________________


Company Name and Address:









Point of Contact:




Phone Number:





Beginning Date:










Type of Project:




No. of Users:




Project Description: __________________________________________________

__________________________________________________________________


15


Experience in Software Maintenance
-

(three PAST projects in which you are no
longer involved)



Company Name an
d Address:









Point of Contact:




Phone Number:





Beginning Date:










Type of Project:




No. of Users:




Project Description: __________________________________________________

______________________________________________________________
____


Company Name and Address:









Point of Contact:




Phone Number:





Beginning Date:










Type of Project:




No. of Users:




Project Description: __________________________________________________

_________________________________________
_________________________


Company Name and Address:









Point of Contact:




Phone Number:





Beginning Date:










Type of Project:




No. of Users:




Project Description: __________________________________________________

____________________
______________________________________________


Dun & Bradstreet # _______________________

Telephone_______________________



Are you now or have you ever been a part to any lawsuits or claims as a result of your
software projects?


Yes _________ No _____
____


If yes, please explain (use additional pages if necessary):






























16














6.3

Additional Background Information on Sun City Texas


Surveys have indicated that approx. 80% of current residents have computers at home
and have m
ade at least some use of the Internet (e
-
mail and web browsing). Since its
inception in January 1997, the Sun City Computer Club has grown to a size of over
1,700 members who are serious enough about using their computers to join the Club
--

it has been th
e largest organized club in the community since it began. The Computer
Club has also developed a classroom and computer lab that is used for training and
orientation of residents in using a community web portal. Active Club members
represent a pool of tech
nical and educational knowledge and expertise that we expect
to contribute to the success of the new community web portal.


Although the penetration of Internet use in Sun City Texas will continue to grow, it will
never reach 100%
--

we will always need
alternative ways for those lacking Internet
capability or skills to get information and services. When the Computer Club’s current
facilities were designed and constructed in 2003, a portion of the developer’s corporate
fiber optic network on site was modi
fied to serve as a dedicated resident network for
connecting public
-
access workstations in about six of the CA’s public buildings. The
anticipated purpose was providing convenient resident access to community information
outside of their homes. This will p
rovide a way for staff and volunteers to help those
residents who lack Internet access and skills gain access to information, and it will
provide residents who can access the web portal from home with a way to get
information where and when they need it wi
thin the community. We hope to activate this
limited public
-
access network as part of the web portal service.


The monthly Sun Rays newsletter can be viewed on the web portal at
http://sctxca.org/suncity/news/publications/sun_rays/index.html

. This publication
provides additional information about activities and events in the community.

17


6.4

Driving Directions to Sun City Texas


The following directions are provided to Sun
City Texas for the Bidders Conference on
March 10, 2009 at 1:00 PM n the Atrium Room of the Sun City Texas Activity Center.


North (from Austin) on I
-
35 to Exit 261A (RM 2338, Williams Drive, Sun City, and
Andice) (do not take Exit 261!)


South from Temple

and Waco on I
-
35 to Exit 262 (RM 2338, Williams Drive, Sun City,
and Andice)


5 miles west on RM 2338 to traffic light at Del Webb Blvd., well
-
marked entrance to Sun
City Texas.


Right 2 miles on Del Web Blvd., over bridge, up hill, past Legacy Hills Golf

Course to
Texas Drive


Right on Texas Drive and then right into the Sun City Activity Center building. Once in
the building, the Atrium is the room facing the front doors.


Street address of the Social Center is 1 Texas Drive, Georgetown 78633; street ma
ps
available at MapQuest or http://maps.google.com, using this address. The marker on
the maps is not precisely placed, but the directions above should get you to the right
place.

18








6.5

Web Portal Featur
e
s and Functions


Web Page Design Features


The d
esign goal for all pages



Attractive and easy to read



Intuitive navigation



User
-
friendly



A consistent design that can be recognized as part of the Sun City Texas
web portal



compliance with industry standards (US Sect. 508, W3C WCAG) for
handicapped access
to web pages, including testing with the webXACT
service


Design goals for the Home page



Font size large enough for easy readability



Simple, design that is not confusing


Although Sun City Texas residents, in general, are not handicapped, they are older
a
dults
-

they did not grow up with the Internet, and some of them do not see as well and
can become more confused by complex designs more than the typical younger person.


Sec
u
rity


It is important that some portions of the web portal cannot be accessed by

non
-
residents, and that other portions be open for general Internet access. Residents need a
secure place to conduct community business. Sun City Texas also needs a presence
and image on the Internet as an attractive, vibrant place to live, and to promote

a
healthy resale market for Sun City properties.

19

Static Portal Content


The web portal contains various locations for maintaining relatively static information.
These pages require weekly or less
-
frequent updates. They include




Clubs and other commu
nity organizations (over 75 of these currently)



Community events



Sun City restaurant information (weekly specials)



Facility and amenity schedules, class information, etc.



CA management and governance information (organization charts, phone
numbers, etc.)



N
eighborhoods & contacts (there are approximately 50 neighborhoods at this
time)



Georgetown
-
area organizations and events



Community maps



Feature stories



Photo albums of selected community events and organizations


Calendars


The web portal maintains three l
evels of calendars. The primary top
-
level calendars are
maintained for CA Events, Clubs & Groups, and Governance. The calendar entries for
these calendars are prioritized and are scanned for inclusion on the portal home page.


Secondary calendars are mai
ntained by each of the microsites for neighborhoods,
clubs, and groups.


A third calendar, the personal calendar, is maintained by residents. They may choose
events from other calendars and have them added to their personal calendars.


Schedules


Schedu
les for meeting rooms and facilities are displayed on the web portal. Scheduling
is NOT an on
-
line function of the portal. Residents currently email a point of contact to
request room reservations.

20


CA Documents and Business




Governance committee agenda
s and minutes



Basic documents (Bylaws, rules and regulations, etc.)



Slide presentations and notes from important community and governance
meetings



Weekly newsletter from neighborhood representatives



Reports from the CA Executive Director and other staff



Fo
rms, for online submission and for printing



FAQs



Online suggestion box, comments forum, etc.


On
-
line Resident Directory


A resident directory is a major component of the web portal. When homes are
purchased (or rented long term) residents are registered

in the directory. Each resident
is responsible for maintaining correct information such as phone number and email
address. This information is propagated to the PHPList email facility.

Forums


Discussion groups/forums/chat
-
rooms (resident
-
initiated and
moderated) There is a
main Sun City forum moderated by a member of the web portal team as well as
individual forums within microsites (if implemented).


Advertising




Space on home page is used for a few premium advertiser logos. These link
to single
-
page

web ads aimed at Sun City residents, and/or to external
advertiser web sites.



A Business Directory microsite lists regular advertisers by category, with links
to single
-
page web ads and/or external web sites with ability to come back to
web portal from ex
ternal site with a click of a mouse.


Tools Residents Creating and Maintaining Portions of the Web Portal




Microsite editors use the OpenCMS facility to maintain their site content,
update calendars, monitor forums, and maintain photo galleries.



Web portal

pages are template
-
based to facility a similar look and feel
throughout the portal.


Other features


21



Live and delayed web casting or streaming (video and audio) of important
community meetings and events (e.g., the News and Views programs
currently broadc
ast on cable Channel 79)



E
-
mail accounts for up to 100 staff members of the Sun City Texas CA

22

6.6

Web Portal Environment Diagrams


Software and Web Content

























































Production

Server

(www.sctxca.org)


Development
Server

Web Content (Replicated Copy of Production)

Developed in OpenCMS

Customizations by OnRamp

Resident Directory

So
ftware

MySQL DBMS

Java

jsp

Tomcat/Apache

Transfer Scripts

Plesk

OpenCMS 6.2.1

CentOS 5.2










Web Content

Developed in OpenCMS

Customizations by OnRamp

Re
sident Directory

Software

MySQL DBMS

Java

jsp

Tomcat/Apache

Transfer Scripts

Plesk

OpenCMS 6.2.1

CentOS 5.2

Mail Services

PHPList

Horde

Qmail


Not
e
-

Development server not an exact image of Production Server because it has additional
development tools and does not provide mail services.

23


6.7

Web Portal Environment Diagrams


Production Service Levels




















CentOS 5.2

Transfer
Scripts

Tomcat

Apache

Java

MySQL

DBMS

PHP
Language

QMail

OpenCMS

PHPList

Horde

Mailman

HTML

Java Server Scripts

Plesk

24



6.8

Google Analytic Usage Report