Director Karen Wong

qualtaghblurtingMobile - Wireless

Dec 12, 2013 (3 years and 5 months ago)

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Director Karen Wong

PSCO Strategic Goals


Customer Service and Satisfaction


Competitive Technical Services and
Effective Use of Technology


Integrate Public Safety Radio
Communications to Achieve
Statewide Interoperability


Modernize 9
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1
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1 to NG9
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1
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1


Realize a Unified Statewide Public
Safety Network


Emergency
Communications

9
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1
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1

9
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1
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1

Emergency Communications


CA 9
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1
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1 Division is responsible for the
overall program management of 9
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1
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1
services in California



Authority to plan and implement the 9
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1
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1
network architecture


Responsible for technical and operational
standards


The CA 9
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1
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1 Division reimburses PSAPs and
vendors for their 9
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1
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1 network, database
and equipment costs

The CA 9
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1
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1 Division has the authority to plan and implement the

9
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1
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1 network that delivers the calls to the over 450 PSAPs Statewide

PSAP Procurement and Support

Emergency Call Tracking System (ECaTS)


Statewide 9
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1
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1 call related data gathering
system


Provides unique Telco statistics, including call
answer time and call volume analysis


Enables state regional and county managers to
analyze and compare one or multiple PSAPs and
perform trend analysis for budget planning


The solution can also be used to follow the life
of a 9
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1
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1 call as it transfers from one PSAP to
another


9
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1
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1

Emergency Communications

Routing on Empirical Data (RED) Project


From 2007 to December of 2011, the number of
wireless calls receiving a busy signal or failing to
be answered dropped from approximately 42%
to below 2%


In October 2011, the RED Project won the
prestigious National Association of State CIOs
(NASCIO) award for Cross Boundary
Collaboration and Partnerships


As a result of California’s success, several other
States have inquired regarding our innovative
strategy and technology used efficiently route
the 9
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1
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1 calls to the right PSAP the first time

9
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1
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1

Emergency Communications


Santa Barbara & Ventura


249
-

74%


Bay Area


3,061
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45%



Southland


2,234
-

31%


Northern Area



556
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20%



Central



2,183
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68%



Los Angeles



1,379
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29%


Total





9,662


43% average / phase

(9,662 of 22,442 sectors evaluated)


Denotes CHP Communication

Center

RED Project Deployment
Status

State 9
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1
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1 Advisory Board

The State 9
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1
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1 Advisory Board advises the CA 9
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1
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1 Division on 9
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1
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1

issues and policy, especially from the perspective of their constituents

Enhanced 9
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1
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1 Grant Project


$4.3 million federal grant from NTIA and NHTSA


Implementation of Enhanced 9
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1
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1 Phase II
services or migration to an Internet Protocol (IP)
enabled emergency network


Geographically includes 13 counties in
Northeastern California: Butte, Colusa, Glenn,
Lassen, Modoc, Plumas, Shasta, Sierra, Siskiyou,
Sutter, Tehama, Trinity, and Yuba


9
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1
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1

Emergency Communications

Next Generation 9
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1
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1 (NG9
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1
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1)


Improve interoperability, call routing,
congestion, overflow treatment and location
accuracy


Strengthen system resiliency and reliability as
well as increase opportunities to achieve fiscal
and operational efficiency through cost
-
sharing
arrangements


NG9
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1
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1 provides the ability to accept
multimedia data (e.g. text, video and photo
)




9
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1
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1

Emergency Communications

Public meetings on NG9
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1
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1 in California


6 public meetings held throughout the state of
California


Sought public comments on questions relating
to NG9
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1
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1, as well as PSAP input


Published and made available over the internet
for public viewing

9
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Emergency Communications

Discussing NG9
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1
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1 (Ontario, California)

Left to Right: Assembly Member Torres; Chief Chappelle, CHP; Karen Wong, Director, PSCO;

Ryan Dulin, Deputy Director, CA 9
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1
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1 Division, PSCO

NG9
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1
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1 Public Meetings

Emergency Medical Services Presentation (San Diego, California)

Left to Right: State 9
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1
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1 Advisory Board Members;

Dr. James Dunford, President of the American Heart Association

NG9
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1
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1 Public Meetings

Elicited input from first responders, PSAPs, elected officials, industry
representatives, and the general public

Left to Right: Chris Hinshaw, Chief Chappelle, Karen Wong, State 9
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1
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1 Advisory Board Members;
Assembly Member Torres; Chief Salvate, San Bernardino County Fire;

Chief Hopley, Ontario Police Dept.; Ryan Dulin, Deputy Director, CA 9
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1
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1 Division, PSCO

NG9
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1
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1 Public Meetings

Education and Awareness


Inform citizens of all ages the importance of
emergency calls with the 9
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1
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1 system


Awards children and dispatchers for 9
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1
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1 calls




9
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Emergency Communications

Educating children on how to use 9
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1
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1 correctly, youngsters can act
quickly to obtain public safety or medical assistance



Radio
Communications

California Public Safety
Communications

Public Safety Agencies

California Highway Patrol, California Emergency
Management Agency, California Department of
Forestry and Fire Protection, the Departments of
Transportation, Justice, Corrections &
Rehabilitation, Fish & Game, and Water Resources,
California National Guard, Emergency Medical
Services Authority, and the California State Parks


Goals


Interoperability


Establish System of Systems Architecture and


Infrastructure


Microwave Strategic Plan


State owned, operated and maintained


System design will be fully digital with a
Multi
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Protocol Label Switching (MPLS)
overlay with ability for automatic
re
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routing of traffic and remote system
reconfigurations


Support new technologies such as Long
Term Evolution (LTE)


High speed data, OC3 (150 Mbps) with
customized service levels to end user



California Public Safety Microwave
Network

Radio Engineering

System Engineering

Engineering


First level contact providing client engineering
support


Extensive technical expertise and working
knowledge base of client systems


Customized system design and modification


Major equipment specification development


Detailed documentation for communications
sites throughout the state

Development of detailed equipment installation
instructions and documentation

Left to Right: David Andre, Lap Huynh

System Engineering Design and Installation

Consoles Engineering


Engineering and installation of major public
safety dispatch console equipment


Development of specifications for the purchase
of major dispatch console equipment and the
subsequent compliance testing


Customer service and support of existing
console equipment statewide



System Engineering Design

and Installation

Engineering and installation of major public safety dispatch

console equipment

Left to Right: Jennifer Nguyen, Uriel Fojas, Pete Jessen

System Engineering Design and Installation

Special Projects Unit


Designs, develops, fabricates and modifies
equipment for specialized applications


Performs equipment testing and specification
compliance verification


Conducts Radio Frequency Interference (RFI)
studies


Performs Maximum Permissible Exposure (MPE)
tests to confirm safe radio frequency working
environment


System Engineering Design

and Installation

Partners with fabricators and assemblers such as Pride Industries, Microform
Sheet Metal, R
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Squared PC Board Manufacturer, Laird Antennas

System Engineering Design and Installation

Special Projects Unit

Equipment testing and specification compliance
verification

Pictured: Tim Johnson

System Engineering Design and Installation

Federal Communications Commission
(FCC)/Specifications Unit


Frequency Engineering, Coordination and
Licensing


Maintains and modifies over 4,000 FCC licenses
for the State of California


Primary interface with the FCC on rules and
regulatory issues


Interface with client agencies on equipment
specification development and procurements


System Engineering Design

and Installation

Installation

Installation


Mobile Installations


Microwave


VHF/UHF
(prisons, traffic management
centers, towers, command post vehicles,
remote mountaintop sites)


Installation, removal and modification of mobile
radios, undercover installations, Code 3
installations and related equipment for the
majority of public safety agencies


Installation facilities in Sacramento, Riverside,
and Fresno


Install equipment in vehicles, boats, quads, and
all highway maintenance equipment


Mobile Installations

Mobile Installations

Pictured: Alan Lane

Microwave Installation and Maintenance

Over 400 microwave sites serving state, federal, and
local government agencies

Maintenance

Communication Maintenance
Services


Maintenance provided statewide


Emergency and preventative radio repair


Customized maintenance service provided


(24 hours a day/7 days a week/365 days a year)


Repair of equipment no longer serviced by the
manufacturer

Statewide technical and advanced system maintenance

Pictured: Richard Erhardt

Communication Maintenance Services

Communication Maintenance Services

Emergency communication equipment is thoroughly
tested and specialized maintenance is provided

Pictured: Darrell Norris

Communication Maintenance Services

Technicians climbing a communications tower for
maintenance (Mount Diablo, CA)

Communication Maintenance Services

Maintenance services are provided statewide

24 hours/7 days a week/365 days a year regardless of conditions

Training

Technical Training


Technical training programs are developed
both in
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house and by qualified vendors as
outlined in the training plan


Training Courses
:


Tower Climbing Safety


Structured Cabling Testing and Creation


California Highway Patrol (CHP)/Consolidated
Patrol Vehicle Environment (CPVE) Training


Radio Frequency System Level Setting


State Microwave System Basics


PSCO Training Locations:


Sacramento


Fresno


Riverside


The Training Unit provides over 10,000 hours
of technical training each fiscal year

Technical Training

Technical Training

Tower Climbing Training

Pictured: Darrell Norris

Technical Training

4x4 Training

Incident Base Team

Training

Incident Base Team (IBT)


Team of technicians who respond to any
incident (fires, floods, civil unrest)


Technicians program, repair, and maintain all
communications on all incidents alongside first
responders


The IBT offers 24 hours a day/7 days a week/
365 days a year response to incidents


Incident Base Team Services

Fire/Incident Base Training

Incident Base Team Services

Technicians deploy portable communication systems on site

Why it matters

California citizens and government agencies depend
upon the State’s public safety telecommunication
systems to conduct routine business and obtain
assistance during emergencies. Providing excellent
customer service, over 330 dedicated people statewide
in the Public Safety Communications Office work
behind the scenes to ensure that these essential
systems are there when needed.