Upgrading the Cloud Services Appliance from 4.2 to 4.3

pullfarmInternet and Web Development

Nov 3, 2013 (3 years and 11 months ago)

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Written by Nathan Smith and Bill Farley on August 14, 2013

Rev. 1

Upgrading the Cloud Services Appliance from
4.2 to 4.3





Prerequisites:



Validate
Cloud Services Appliance

hardware for upgrade (Must be a
Cloud Services
Appliance
4.2 with raid
drives)

a.

To check the C
loud Services Appliance
device

for Raid drives
, r
eboot the
Cloud
Services Appliance
device


You will see two hard drives and the Array will be set to RAID
-
1




Take note of settings & write down network & firewall configuration informa
tion. (IP
addresses, DNS, Blocked & Allowed network addresses) Also keep registration
information handy.


Document the
Cloud Services Appliance

network settings:







Go to the Systems page and click on Network settings



Document the Firewall settings:




Go
to the Security page and take note of the Firewall settings











Document the Trusted services settings





Apply the latest backup patch

DBUPDATE_1


To apply the DBUPDATE_1 patch:


1.

Go to the System page.

2.

Click on the Updates tab









3.

Scan for Update
by clicking on the Scan for Updates button




4.

Click on
Apply
to apply theDBUPDATE_1 update







Starting the Upgrade process
:


1.

Open a browser on a workstation & navigate to the
Cloud Services Appliance

web
-

page


https://CSA

Name or ipaddress/gsb


(You may see a warning about an untrusted web site depending on the web browser
you are using)
















2.

Login to the
Cloud Services Appliance
web page




3.

The
CSA

web page should be displayed





4.

Go
to the System page
, and then

click on the Back up and restore tab






5.

Click on the Back up Now button







6.

After the system is backed up a new file will show up in the Backup Files list.

7.

Click on Export to export the backup file to the workstation



(
Remember
the location of the

backup file on your workstation

because t
he new backup file
will be needed to restore the uses o
n the
CSA

device

after the upgrade)






The 4.2
Cloud Services Appliance

is now ready for the 4.3 upgrade.


Note: The bios on the 4.3
CLOUD SERVICES APPLIANCE

device

will need to be change to allow
the thumb drive to boot.

To do this, do the following:


1.

Insert the new 4.3 USB thumb drive into the back of the
CSA device

2.

Cycle the power on the 4.2
CSA device


3.

Press the DEL key to open the

BIOS

pages



4.

Arrow over

to the boot tab and press enter, arrow down to the Hard Disk Drives line and
press enter




5.

Select the 1
st

drive and press enter, arrow down to the USB : SanDisk Ultra
which we
used
in this example and press the enter key





6.

Press the F10 key to save the
change, press enter on the OK button to save and exit




Now that we have changed the BIOS Settings to boot it is time to install the 4.3 Cloud Services
Appliance image onto the device.


1.

With the thumb drive plugged into the back of the 4.2
CSA device
,
an
d
reboot the
appliance

again.

2.

Select the Install
/Update option and press Enter
to start the install





3.

When the install is finished, the user will need to remove the thumb drive & reboot.


Next we will r
estore
the
C
loud
S
ervices
A
ppliance

network &

backup settings:



1.

At the Welcome to
ldcsa

screen, login as admin with the password admin



2.

Read and except the END USER LICENSE AND SUPPORT AGREEMENT (EULA)





3.

Scroll down to the bottom of the EULA page and click the Accept button



4.

The user will
then
be prompted

to change the Admin & Service password

5.

Enter the new password and click the Save button


(
The LANDesk Cloud Service A
ppliance page will be displayed)

6.

Click on the System page button to start
to c
onfigure the network settings
.
You will

now

nee
d the Network information that you documented in the prerequisites steps





7.

To configure the network settings click on Network settings



8.

Enter the IP address, Net mask and Gateway information,

9.

Delete the any of the unused address and Click the Add button






10.

Enter the DNS Setting IP address, Delete the any of the unused address and Click the
Add button


11.

Enter the Hostname
, for example,
test
CSA
and click the Save button




12.

Next, we will c
onfigure the Firewall blocked & allowed addresses

13.

Open

the Security page, Add or Remove IP addresses from the Blocked Addresses list

14.

Add or Remove IP addresses from the Allowed Addresses list and click Save



Note: Make sure that any private IP ranges that you may be using are removed.




15.

Check or un
-
check the

‘Trusted services’ that are needed and save


16.

Re
-
activate the
CSA

via the Activation page , then
press the Activate Now button.







17.

Enter the Org. ID and Activation key code
(This is the username and password that are
used when activating your LDMS core

server)
and click the Activate online button







The System activated successfully screen will be displayed






Lastly, we will
restore the 4.2
Cloud Services Appliance

backup file to the new 4.3
CSA device

1.

From a workstation

2.

Open a browser on a workstation enter the
C
loud Service Appliance
web
-

page


https://
CSA

Name or ipaddress/gsb

(Again, y
ou may see a warning about
untrusted

web site depending on the web browser you
are using
)







3.

Login to the
Cloud Services Appliance

web page



4.

The

Cloud Services Appliance

web page will be displayed

and you will
go to the System
page and click on the Back up and restore tab.

5.

Click the Browse button and go to the backup file that was saved during the
Prerequisites steps




6.

Click the
Import button to restore the backup file













The Uploaded backup image successfully screen will be displayed




You will then want to check

that th
e users were restored, which you can see on the

Users page.

All of the users from the 4.2
Cloud
Services Appliance

should be listed
.