Cloud Computing – AASCIF

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Dec 10, 2013 (3 years and 6 months ago)

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Emerging Technologies


AASCIF IT Committee


Emerging Technologies

Cloud Computing

Software as a Service

Mobile Apps

What is Cloud Computing?


Simply stated: Cloud = Internet



So…Cloud Computing = Internet
-
based Computing



More precisely, Cloud computing is:


using information technology as a service.


having services that are available over a network.


using encapsulated services that have an API.


adding to the efficiency for deploying applications.


billing by consumption.


Cloud Service Models


Solutions range in category from course to fine
grained, with the potential for course
-
grained
solutions to be made up of fine
-
grained
resources.



*Software as a Service (SaaS)



*Platform as a Service (PaaS)



*Infrastructure as a Service (IaaS)




Storage as a Service (SaaS)




Database as a Service (DaaS)



Cloud Offerings by Service

Software as a Service (SaaS)



Facebook
, SalesForce.com, Gmail


Platform as a Service (
PaaS
)



Google App Engine, Microsoft Azure


Infrastructure as a Service (IaaS)



3Tier, Amazon EC2,
Rackspace
,
GoGRID



More

Structured

Less

Structured

Less

Control

More

Control

Cloud Delivery Models


Private


Uses cloud technologies to expose services across
a private enterprise.


Public


All information access is housed in the public
domain.


Hybrid


A combination of public and private services.


Cloud Concerns/Issues


Security
-

#1 concern


Availability (mission critical vs. not)


Compliance


Price


Training


User Experience (UI design, Speed)


Data Ownership

Some Cloud Myths


One single “Cloud”


All that is needed is a credit card


Reduces workload


Seamless integration (datacenter to public)


Always saves money


Provider can guarantee security




Software as a Service (SaaS)



SaaS is the delivery of an application over the Internet,
usually accessed through a browser.



Aka: web
-
based software, on
-
demand software or hosted
software.



Multitenant Architecture, Easy Customization, Better Access



SaaS Integration Platform (SIP)
-

3
rd

wave in software
adoption.



Benefits of SaaS


Lower entry cost.


No upfront investment in servers.


No software licensing.


No software updates for customers.


Global availability.


High Adoption.


Ease IT pain.


One application to maintain for providers.




SaaS Adoption



"Although SaaS will keep gaining
ground in CRM and HR applications,
SaaS will also pick up considerable
momentum in online backup, Web
conferencing, collaboration, and IT
systems management.”






Forrester, March 2009

What’s being offered as SaaS?


Billing


CRM


Collaboration


Content Management


Document Management


ERP


Financials


Health and Wellness


Personal Productivity


Project Management


Sales


Security



SaaS Adoption Concerns

SaaS Implementation Strategy


Select the provider


Sign Contract


Detailed Exit Strategy


Manage Relationship


Contingency Plan


Interoperability


IT’s Role


Executive Support


Align to Company Objectives

IaaS Vendor Comparisons

Ways we are using the cloud services


Mash
-
ups


Effectively mesh with on
-
site architecture.


Utility API’s


Virtual Servers and Storage, accessed on demand.


Web Service Calls


Google Maps, ADP payroll, U.S. Postal


Managed Services


Exposed to IT and not the users.

Takeaways


Expectation that Cloud Computing will be the
wave of the future.


Security remains a concern and an attractive
target for hackers.


There remains a need for standards across
vendors.


Promise of cost savings along with scalability
and availability.


Only time will help with vetting and acceptance.

Case Studies



IWIF


Data Mining


Policy and Claims


Correspondence (Cedar)


Agency Port


Helpdesk Application

Mobile Apps

110% Growth Last Year

2007

2008

2009

2010

Mobile Web Usage

Still only a tiny slice of the whole

Technology Adoption Trends

Cloud Computing in Banking

Mobile Banking Customers
Growing Fast

Personal Auto Apps for
iPhones

are a
common starting point in Insurance

iPhone

Other Mobile Platform

Personal Auto

Other Products

Geico

Nationwide

State Farm

iWrecked

Highmark

Geico

American Family

Progressive

Here are just a few of the things you can do with the
Progressive App on
iPhone
, Blackberry, Android:


1.
Log in to your policy

2.
Make a payment, using billing information stored
in your progressive.com account.

3.
Find a local agent to help you shop for an
insurance policy.

4.
Report an accident to Progressive, and locate a
Service Center.

5.
Find a local Service Center

6.
Track your claim

7.
Get vehicle information, such as cost
-
to
-
insure
ratings, recalls, and crash test ratings

8.
Estimate your budget and monthly loan payment
using car shopping calculators.

9.

Watch our commercials anytime with on
-
demand viewing.





Example:

Progressive

Highmark BCBS Rolls Out
iPhone

App. Plan
members can


1.
Find participating medical facilities
(hospitals or urgent care)

2.
Find participating health care providers
(doctors or clinics)

3.
Find pharmacies

4.
Use GPS to limit searches to nearby
services

5.
Use phone integration to initiate the
contact

6.
Research health topics by topic or
symptoms

7.
Delivered via iTunes


Use ADAM as a source of online information
and technology vendor to help create the
application.



Example:

Highmark



Missouri Employers Mutual


CRM


Status:
Implemented


Oracle on Demand


E
-
mail and Office Productivity


Gmail and Google Apps


Status:


Gmail:
Research complete, business case in process
Google Apps:
Concept assessment

Customer Relationship Management at MEM

Oracle on Demand

Implemented

General Market Players

Special Market Players


Oracle on Demand



salesforce.com


BlueRoads


ClickCommerce

Drivers for a Cloud Solution


Shorten time to market


Outcomes understood but requirements to get
there were nebulous


Size of deployment would be based on
achievement of outcomes


Variable vs. fixed expenses

Live since 2008


78 internal users active on the system


Tracking all agency interactions including
prospecting


Calendaring and scheduling


Interfacing with policy management and billing


Users consider it a success!


Little demand on Information Services efforts




E
-
mail and Office Productivity Research at MEM

68% expect to change

in
-
house e
-
mail delivery, their
reasons…

Source: Forrester Research

What method will they consider?

Source: Forrester Research

Multiple answers allowed by respondents

Smaller the firm,






larger the benefit

Cost per mailbox

Source: Forrester Research

Options Under Review…


In
-
house Microsoft Exchange


Hosted Microsoft Exchange


Google Solution

Discussion…


Who is using cloud computing?


Do you agree with the concerns?


What major challenges did you or do you see?


Who is working with Mobile Apps?



Other questions or concerns?