OpenScape Business S - SDC Group

prudencecoatInternet and Web Development

Nov 18, 2013 (3 years and 7 months ago)

312 views

OpenScape Business

A unified business solution for small and mid
-
size companies

Oct. 2013

Agenda

3

Copyright © Unify GmbH & Co. KG 2013. All rights reserved.


SMB
Market Trends and
Challenges


The
OpenScape Business
Answer


One
Architecture


UC Solution and
Features


Solution Manageability


Networking &
Deployment


Sales
Structure


Support
Included


Partner
Sales
Support


Key
Takeaways

Agenda

4

Copyright © Unify GmbH & Co. KG 2013. All rights reserved.


SMB
Market Trends and
Challenges


The
OpenScape Business
Answer


One
Architecture


UC Solution and
Features


Solution Manageability


Networking &
Deployment


Sales
Structure


Support
Included


Partner
Sales
Support


Key
Takeaways

SMBs respond with UC

Most SMBs are still using
‘traditional’ tools

to
collaborate

Only a very few SMBs have
formal team performance
management systems in place

Siemens Enterprise Communications global research conducted September/October 2012

80% of
SMB’s currently
implementing or planning

to implement UC

Addressable opportunity for
the
SMB TDM/IP Market

in
2012

$8 Billion

IP

accounts for
25% of all
lines

sold in the SMB
Segment in 2010

SMB’s use many tools

55% of respondents want to
improve customer service by
improving
or upgrading their
contact center

environment

Customer
Service is key

Interest in IP
is
growing

Interest in UC is growing

Big opportunity to
improve teams

5

Copyright © Unify GmbH & Co. KG 2013. All rights reserved.

UC Can Help You

Sources: Information Week, IT Management, Inc. and Sage Research, Inc.

What’s important?

To find people quickly

Average time
saved because
UC helps you to
find the person
you need on the
first attempt

A Single Inbox

Presence Saves Time

Average time
saved by
managing emails,
voicemails and
faxes from one
inbox

A shipment is heading to the
warehouse


Who will receive it?


A deal will close if the owner can
talk to the prospect


Can I reach
the owner in time?

What’s important?
Never missing a
message from a
customer or coworker

Integration Can Help

A multi
-
tasking sales person won’t
miss a voice or fax message
because they will automatically
appear via e
-
mail

What’s important?
Not wasting time
transferring data

Law firms can track voice
communications automatically.

If a customer calls, their CRM data
will automatically open on your
desktop

32

Mins

43

Mins

3

Benefits

1
-

Time Savings

2
-

Better Accuracy

3
-

Real
-
Time Data
Access

6

SMB Requirements

Key Research Themes

7

Copyright © Unify GmbH & Co. KG 2013. All rights reserved.


Easy to install and maintain


Scalable and Flexible


Mobility/Distributed Workforce


Management of Operational Costs


Productivity and Customer Service


Support

OpenScape Business meets SMB needs
and drives higher margin business

8

Copyright © Unify GmbH & Co. KG 2013. All rights reserved.

Leverage your knowledge and training on H3K and OSO to bring customers into
the UC World with minimal effort

Customer Relationship Management, mid
-

and long
-
term, starting with Voice and
easily bringing customers into the UC World

Have the answers to how your customers can manage BYOD and bring them
Presence and Social Media integration

Help Progressive SMBs utilize their IT budgets to invest in a modern UC
solutions at minimized cost because they can migrate existing investments

Show your UC and Contact Center competence, becoming a trusted partner to
your customers

With a simplified and all
-
inclusive license structure, benefit from Support and
free software Upgrades for 3 years

9

Copyright © Unify GmbH & Co. KG 2013. All rights reserved.

Improve Team
Performance and

Customer Service

One Solution

Our Own Experience

Cost Control and
Investment
Protection

Retain Competitive Advantage

Leverage IP and UC

Goals and Solutions


Manage many tasks


Enable employees on the move


Improve customer service


Lower operational costs


Scalable and flexible solution


Vendor support

Business Goals

Management
Team

Copyright © Unify GmbH & Co. KG 2013. All rights reserved.

Key Factors


UC available to everyone


Support smart phones and tablets


Integrated tools enabling productivity


Simple migration


Integration; add new users and devices


Global model to reassure customers

10

Combining the Best of our SMB Products



Common Platform



Flexible Upgrading



Standard Devices



UC for any Platform

Copyright © Unify GmbH & Co. KG 2013. All rights reserved.

11

12

Copyright © Unify GmbH & Co. KG 2013. All rights reserved.

OpenScape Business


Unified Business

A unified business experience for single or multi
-
site environments

All
-
in
-
One

Fully
Integrated

Phones and apps for
any workplace

“Classic” or Modern
VOIP Cabling

Adapts to
your
Business

13

Copyright © Unify GmbH & Co. KG 2013. All rights reserved.

Unmatched in Value & Ease of Installation


Feature

Ease of

Installation/Support


Scalability


Mobility


TCO

Serviceability

& Productivity


Differentiators

Full

UC
solution























More UC functionality in one box than
any other vendor


Embedded UC regardless of Voice
Infrastructure (TDM / IP)

Supports All
Devices and
Clients










Available on more mobile platforms
than competitors


Has Apple Mac OS client, where other
vendors have Web
-
based solutions


Supports Dual
-
Mode, WLAN,
DECT/Wireless DECT

ONE
Solution
Architecture



















No rip and replace to upgrade from
voice to UC
, add more functionality, or
to support more users


Single UCC Domain

Ease of
Management





















Easy to support with Web
-
based
management tools


Flexible licensing on
-
line

Flexible
deployment














All
-
in
-
One Appliance or virtualized
option with Software

Agenda

14

Copyright © Unify GmbH & Co. KG 2013. All rights reserved.


SMB
Market Trends and
Challenges


The
OpenScape Business
Answer


One
Architecture


UC Solution and
Features


Solution Manageability


Networking &
Deployment


Sales
Structure


Support
Included


Partner
Sales
Support


Key
Takeaways

OpenScape Business
-
Unmatched in Value

15

Copyright © Unify GmbH & Co. KG 2013. All rights reserved.


UCC for Standalone and Multisite environments


Voice, Presence, Conferencing, Contact Center, Messaging, IM, Mobility, Fax


UI Integration OpenScape Web Collaboration


Unified Design: Common SW & HW solution across all deployments


Reduced/optimized hardware: One main board for UC, VoIP & Data integrated


All
-
In
-
One solution supporting all interfaces: Full IP, digital
-

, analog
-
, DECT
-

Voice & UCC


Generate value with the easiest path from Voice to UCC (on
-
board UC)


Investment Protection & Migration: Keep the box & phones
-
change the board


Make money: Fulfill the customer’s needs perfectly with one product

All
-
in
-
One UC
for SMBs

ONE Solution
Architecture

For our
Partners

For any Infrastructure, HW & SW,
“Classic” or IP

16

Copyright © Unify GmbH & Co. KG 2013. All rights reserved.

OpenScape Business X3 / X5 / X8

Voice &

UC
-
Solution for up to 500 Users

OpenScape Business S

Virtualized PABX for up to 500 Users

UC Booster Card

For up to 150 UC Suite Users

Plug
-
In Board for X3R/X5R/X8

All
-
In
-
One Voice & UC with on
-
board full IP, for up to 500 IP Users,
IP & Digital & Analog, DECT, ITSP, SIP Trunking, ISDN / S2

UC Booster
Option

UC Booster Server

For up to 500 UC Suite User

Server for X3/X5/X8

Voice Channel Booster

additional DSP channel

for X3/X5/X8

X3

X5

X8

Server
-
based or fully virtualized

All
-
in
-
one
Voice
& UC
,

Server
-
based
UC
Software
Solution for up to 500 Users,

Virtualization with VMware
, SIP
Trunking

OpenScape Business Phase 2 Features

Professional UCC
Clients


myPortal for Outlook


myPortal for Desktop


myAttendant (Attendant
Console)


myAgent (Contact Center Client)


myPortal Smart enhancements

Integrated Applications
& Networking


OpenDirectory Service with
external database access


Application Launcher


Multimedia Contact Center


OpenStage GateView


CSTA 3rd Party Connectivity


UC Networking across all
deployments

New enhanced
deployment options


UC Booster Card for up to 150
professional UC Users


UC Booster Server for up to 500
professional UC Users


OpenScape Business S, pure Voice
& UCC Software Solution

17

17

Copyright © Unify GmbH & Co. KG 2013. All rights reserved.

Leverage
Existing
I
nvestments

Innovative
Migration for your existing HiPath 3000 V9

Flexibility to move from TDM to
IP


Exchange
your mainboard

Investment Protection


Keep
your hardware, phones and cables

Easy migration path for HiPath
3000 (includes OpenScape Office HX) customers


Exchange
your mainboard

Upgrade to full featured UCC and use Presence, Fax, Conferencing, Contact Center and much
more…

Migration Path for OpenScape Office LX Customers


Free of charge upgrade license

Leverage

Existing Investments

18

Copyright © Unify GmbH & Co. KG 2013. All rights reserved.

Agenda

19

Copyright © Unify GmbH & Co. KG 2013. All rights reserved.


SMB
Market Trends and
Challenges


The
OpenScape Business
Answer


One
Architecture


UC Solution and
Features


Solution Manageability


Networking &
Deployment


Sales
Structure


Support
Included


Partner
Sales
Support


Key
Takeaways

The Perfect Solution for SMBs

20

Copyright © Unify GmbH & Co. KG 2013. All rights reserved.

OpenScape Business Voice & Unified
Communications

User Clients & Groupware

myPortal Smart, myPortal for Desktop,

myPortal for Outlook, myPortal for Mobile/ Tablet

Voice & Video Clients

All OpenStage
HFA, T & SIP devices,

Video with OpenScape Personal Edition SIP

Multichannel Contact Center

A
vailable
now for all deployment models


Attendant Console & Applications

myAttendant & OpenScape Business Att
enhancements

OpenStage GateView, Application Launcher

Packaged UC: UC Smart and UC Suite

Embedded and boosters/software

UC Smart

Embedded


Presence including status
-
based
announcements


Favorites including Call Status


Call Journal


Visual VoiceMail Control
(with Voicemail license)


VoiceMail to
E
-
mail Service


Ad Hoc Conferencing


Directory Access


Chat & Reminder


For Apple MAC OS & Windows


myPortal for Mobile/Tablet
(with
Mobility User license)

myPortal Smart

Integrated on the new UC Mainboard,

per User License

UC Suite

Boosters/Software

myPortal for Outlook

Per User License

Requires Booster Card/Server,
Business S



Visual Voicemail Control

(with VoiceMail license)



Directory Search



Favorites & IM



Call History


Visual & Audio Presence


myPortal for Mobile/Tablet

(requires
Mobility User license)


Rule Management


Personal IVR


Live Call Recording


Call Me


Calendar Integration


Desktop Dialing

+ Outlook Integration

myPortal for Desktop

Per User License

Requires Booster Card/Server,

Business S


Visual Voicemail Control

(with VoiceMail license)



Directory Search



Favorites & IM



Call History


Visual & Audio Presence


myPortal for Mobile/Tablet

(requires
Mobility User license)

+ Rule Management

+ Personal IVR

+ Live Call Recording

+ Call Me

+ Calendar Integration

+ Desktop Dialing

UC Conference
User

Requires UC Suite

UC Fax User

Requires UC Suite

More UC

More UC

Packages: UC Smart & UC Suite

21

Copyright © Unify GmbH & Co. KG 2013. All rights reserved.

UC Clients for any Workplace

22

Copyright © Unify GmbH & Co. KG 2013. All rights reserved.

myPortal Smart


The powerful entry into the world of UC


For office
-
based users with the most common OS
(Windows & MAC)

myPortal for Mobile/for Tablet

For mobile users


offering UC everywhere

on almost every device


myPortal for OpenStage

Allowing office
-
based workers fast change of their
presence status and fast & comfortable

access to their voice mail box

Desktop Clients

Mobility Client

On the Phone

Desktop & Groupware Integration

myPortal for Outlook & Desktop


Full feature diversity on the Desktop or integrated
into Outlook


The perfect solution for Microsoft Outlook users

Powerful Entry into the UC World

23

Copyright © Unify GmbH & Co. KG 2013. All rights reserved.

Stay in contact, and never miss an important message

with myPortal Smart

Visual Voice Mail Control

Chat

Voicemail to E
-
mail

Presence includes status
-
based announcements

Favorites includes Call Status

Ad hoc conferencing

Directory Access

Reminder

For Apple MAC OS & Windows

Integrated in the

UC
-
Mainboard for

up to 50 users for

the X3, X5, X8

UC Smart
-
Integrated Enhancements

24

Copyright © Unify GmbH & Co. KG 2013. All rights reserved.

Improve your reachability with integrated visual

voicemail and Auto Attendant

Voicemail


Fully integrated into UC
Smart



U
p
to 300 Voicemail boxes


6 Channels, 32h recording


TUI or UC Smart controlled


Voice Quality G.711 Wave


Enhanced password security


Announcement port start/stop or Loop


Group Mailbox (MWI to all members)

Auto Attendant
-

No need for
additional
hardware



U
p
to 100 Auto Attendant Mailboxes


Multi Level Attendant , AA to AA, Mailbox or
numbers


4 Auto Attendant Greetings for: night/day, manual
selection, etc.

myPortal for Desktop & myPortal for Outlook

25

Speed your communication with integrated UC

Copyright © Unify GmbH & Co. KG 2013. All rights reserved.

UC Suite

with UC Booster Card, Booster
Server or Business S

Drag & Drop

Conference

Call Recording

Integrated Presence

Visual Voicemail

Fax Mailbox

Call Journal

Directory Access

Call Pop
-
Ups

Dial per

Mouse Click

Mobility

Personal


Auto
-
Attendant

Personal

Notification

One Number Service

Instant

Messaging

Favorites

Social

Media

Outlook

Integration

Web
-
Collaboration

1#

myPortal for Mobile & myPortal for Tablet

26

Unlimited Mobility and Collaboration


Be available

Copyright © Unify GmbH & Co. KG 2013. All rights reserved.


The OpenScape Business user interface for
mobile employees using smartphones or tablets
with a graphical user interface such
as: iPhone
,
Blackberry, Nokia, Android and Windows Mobile



Open
browser based approach for all other
mobile phones or tablets
-

No dedicated
applications need to be loaded on the mobile
device


Enhanced
UC feature set for managing calls
directly from the mobile phone (incl.
conferencing, consultation and call transfer
)



No need of a parallel fixed phone anymore with
the new mobility user
license


The Attendant Console and myAttendant

27

Copyright © Unify GmbH & Co. KG 2013. All rights reserved.

Stay in control of your business and see who is

available, and who is not, at
-
a
-
glance

myAttendant for UC Suite

for operators to handle calls fast
and efficiently, and for managing
teams

OpenScape Business Attendant and BLF

28

Copyright © Unify GmbH & Co. KG 2013. All rights reserved.

Provides the perfect view to all users

OpenScape Business Attendant



Display and change Presence status on
Attendant BLF


Show BLF with Feature keys ( Hold, Day/Night )


New Phonebook : System speed dial


"All in one window" for small systems


Support of OpenStage 30T


Network
-
wide “Call Status” & Presence View for
up to 4 Nodes (with BLF Server), more on a PSF
base


Different Skin variants available

OpenScape Business BLF (Busy
Lamp Field)



Network
-
wide Call Status & Presence view for up
to 4 Nodes


Display Presence status for other users & Change
own Presence


Up to 50 Business BLF Users per node


Caller Journal in/out


Dial via Web Service Interface (CTI Control)


Business BLF is a “Stand
-
Alone” Application, BLF
Server for network
-
wide use

OpenScape Web Collaboration Integrated

29

Launch it with OpenScape Business User Interface

Copyright © Unify GmbH & Co. KG 2013. All rights reserved.


Full
-
featured OpenScape Web Collaboration
solution specifically packed and embedded for
SMBs


Launched via OpenScape Business Drag &
Drop Conferencing Service or from call pop
-
up
window


Simple, intuitive interface with one
-
click access
to all features


Integrated text, data, web, and multi
-
party
H.264 desktop video conferencing


Mobile client that runs on any smartphone
device including iPhone, iPad, iPod Touch and
Android clients


Highly secure 256
-
bit AES encryption


On
-
premise deployment model, that can be
installed quickly, cost
-
effectively, and with
minimum IT resources


OpenScape Web Collaboration requires a
Windows Server


Available with UC Suite (UC Booster
Card/Server

or Business S)


On
-
Premise Mobility
-
DECT and DECT IP

30

Copyright © Unify GmbH & Co. KG 2013. All rights reserved.

For voice connectivity on the entire campus, for

traditional and IP
-
based communication infrastructures

DECT “Classic”



For traditional and network infrastructure


Convenient, easy
-
to
-
use ,menu
-
driven interface
of the DECT handset


Up to 7 DECT base stations for X3 and X5 rack
variants

DECT IP



For IP networks


Phonebook via LDAP


Call waiting and call forwarding


Caller Name on display and differentiation of calls
(internal/external)


Message Waiting Indication

Full Range of UC
-
enabled Devices & Voice
Clients

31

Copyright © Unify GmbH & Co. KG 2013. All rights reserved.

IP

Deployment

Service


Phones


Soft

Clients

Mobile UC


CMI, IP DECT,

WLAN



OS5


OS10


OS15


OS20


OS30


OS40


OS60


IP 35/55 (SIP)

OpenStage HFA, SIP & T

Secure, reliable advanced phones

* Migration of existing optiPoint Phones possible


32

Copyright © Unify GmbH & Co. KG 2013. All rights reserved.

Open Directory for Business Process
Integration

An embedded solution to provide flexible connectivity to

external customer databases & client applications

Unified Directory Access

Database Connector SQL


Access to all directories from 3rd party
applications, OpenStage or IP
-
DECT through an
embedded LDAP Server interface


Connection to multiple external databases


Combines internal directories and external
databases into a single unified search engine UI


Easy to manage and configure through well
-
known OpenScape Business Web
-
based
Management

Access to Phonebook

Open Directory Assistant

33

Copyright © Unify GmbH & Co. KG 2013. All rights reserved.

OpenStage Gate View

User
-
friendly, security solution offering real
-
time video

surveillance to observe/control your business from anywhere


View real
-
time video from a broad range of
device options


Compatible with a large range of certified IP
web
-
cameras to prevent physical threats


Video recording to secure and observe
important areas


Video
-
control entrance areas and grant access
via OpenStage phones together with video door
-
phone solutions


PC Desktops (Web
-
client)


OpenStage 60


iPhone/iPad (Gate View app)


Entrances


Parking lots


Doors

Integrated Contact Center with UC Suite

34

Copyright © Unify GmbH & Co. KG 2013. All rights reserved.

Supervisors tools that can help Agents be more productive

Collaboration tools that get the right expert on the line

Optimize agent productivity with innovative communications tools

Visual design tools that simplify workflow development

Business Process Integration

Intelligent Routing

Integrated Multimedia

Easy Management & Reporting

Multimedia Contact Center

35

Copyright © Unify GmbH & Co. KG 2013. All rights reserved.

Anywhere Agents

One Call Resolution

At Home

Headquarters

Supervisors and Agents

Branch Office

Agents

Agent



Reports


Agent Functions


Team Information


Presence of the Experts


Call Pop
-
Ups


Hands
-
free Call Control


Individual Recording of Agent Calls


Contact Center Voice Calls, Fax, & E
-
mail


Customized Agent Desktop


The Open Approach

IT Flexibility

36

Copyright © Unify GmbH & Co. KG 2013. All rights reserved.

Integration

Integration into business environments and
customer databases with Open Directory Services
and Application Launcher increase productivity


Social Collaboration

Extending communications reach with standard
Interface XMPP leveraging social media networks
(e.g. Google Talk)


Connectivity

Open SIP Interface to leverage lowest cost IP
communications via SIP trunking, including service
such as Skype Connect

Flexible Deployments

Desktop and OS/Application level virtualization
reducing physical HW while enhancing availability
and reliability

Seamlessly integrate into the IT Eco Systems of choice

SIP

37

Copyright © Unify GmbH & Co. KG 2013. All rights reserved.

Integrate CRM with Application Launcher

A client application that allows the launch of 3rd party

business applications based on Caller Identification (CLI)

Productivity

Customer Service


Handing over caller information from
OpenScape Business into existing customers
CRM apps


Launch customer apps by batch file or URLs


Flexible pop
-
up windows with customized
action buttons


Can be licensed individually per user client

Agenda

38

Copyright © Unify GmbH & Co. KG 2013. All rights reserved.


SMB
Market Trends and
Challenges


The
OpenScape Business
Answer


One
Architecture


UC Solution and
Features


Solution Manageability


Networking &
Deployment


Sales
Structure


Support
Included


Partner
Sales
Support


Key
Takeaways

Serviceability & Manageability Improvements

39

WBM and wizards make things easy

no need for robust IT staff

Copyright © Unify GmbH & Co. KG 2013. All rights reserved.


Less effort needed to bring H3K or OSO
service technicians to the OpenScape
Business level


Central Licensing within WBM for network
-
wide
easy move and changes


Licenses can be shifted within the network
without CLS


Easy Migration Path to exchange HiPath 3000
to OpenScape Business


Common SW setup


One Installation DVD
Media for server
-
based deployments


Intuitive wizards for voice and UC simplify the
setup and configuration


Reuse of existing extension boards for TDM,
DECT SLC cards and IVM


SSDP ready


Improved remote and secure
serviceability


Centralized Management

Installation
Wizards

Pre
Installed system
and
UCC

Server
PlugIn

No
Linux
know
-
how
required

Reuse
of
existing extensions cards

Agenda

40

Copyright © Unify GmbH & Co. KG 2013. All rights reserved.


SMB
Market Trends and
Challenges


The
OpenScape Business
Answer


One
Architecture


UC Solution and
Features


Solution Manageability


Networking &
Deployment


Sales
Structure


Support
Included


Partner
Sales
Support


Key
Takeaways

OpenScape Business Networking

41

Copyright © Unify GmbH & Co. KG 2013. All rights reserved.

Evolution of HiPath 3000 and OpenScape Office

Voice and UC Networking is
important for SMBs



Many Businesses have multiple locations
(branches, sales offices, etc.) or offices on a
single campus


Site expansion is also typical as small and
medium sized businesses grow


The need to communicate and collaborate as
one entity is especially critical for smaller
companies trying to compete with large
enterprises

Benefits



Always know the availability of your colleagues in
other locations


Stay within reach of your colleagues and customers
from any device and location


Managing a single UC domain vs. multiple
redundant standalone deployments

Voice and UC Networking Scenarios

42

Copyright © Unify GmbH & Co. KG 2013. All rights reserved.

OpenScape Business Deployments



Multiple networked OpenScape Business X3/X5/X8


Voice Networking


UC Networking with UC Booster
Card/Server


Mixed OpenScape Business X3/X5/X8 with
OpenScape Business S


Voice Networking


UC Networking with UC Booster Card /
Server


OpenScape Business S utilizing OpenScape
Business X3/ X5/X8 as a gateway


Single or Multi Gateway Option


OpenScape Business SIP Interconnection


Connection of certified 3rd Party SIP
Applications

Networking with Large Enterprises



OpenScape Business X3/X5/X8 networked with
HiPath 4000 V6


OpenScape Business networked with OpenScape
Voice
(planned)

Networking with UC Suite

43

Copyright © Unify GmbH & Co. KG 2013. All rights reserved.

Flexibility in deployment and interfaces


Voice supported Presence management (Presence visibility)


Network
-
wide call status (ringing, on call, active mobile device)


Call Pick Up via myPortal


Instant Messaging including multi user chats


Drag & Drop Conferencing in the network


Network
-
wide Web Collaboration (with Desktop Sharing & Video)


Voicemail forwarding in the network


Business Attendant and myAttendant change presence status for all users


System
-
wide internal directory and favorites


External directories via Open Directory Services


Integration into MS Exchange calendar and public folders


XMPP based presence & chat support to external partners


Providing network
-
wide busy lamp indication on DSS Phone Keys


Multiple Networked Scenarios

44

Copyright © Unify GmbH & Co. KG 2013. All rights reserved.

Voice Networking OpenScape Business X3/X5/X8 & S


Up to 32 Nodes (more on PSF base)


Up to 1000 Users in a network (more on PSF base)

UC Networking with OpenScape Business X3/X5/X8 & S


Up to 8 Nodes (more on PSF base)


Up to 1000 Users in a network (more on PSF base)


Requires Booster Card / Server per system

Network
-
wide License Shifting


License Shift the easy way via WBM


no CLS needed


UC Suite/Smart User, IP User, TDM User, VoiceMail User, etc.

Network
-
wide installation and administration via WBM (Wizards)


As known from OpenScape Office, enhanced Wizard Functionality


No need of HiPath 5000RSM anymore

Survivability is Business Continuity

45

Copyright © Unify GmbH & Co. KG 2013. All rights reserved.


Dedicated Standard Industry Server


Redundant power supply


Linux SW based redundant hard disks


ECC RAM to detect and correct RAM
errors


Automatic re
-
register via second
standby registration setting


Voice functionality can be used during
the emergency mode


Detects server failures automatically,
using a “heartbeat” on servers


Restarts virtual machines almost

instantly without human intervention




Host
System

Customers

Suppliers

Sales Teams

1.
High Availability
Server HW

2.
X3/X5/X8 Failover

3.
VMWare


High
Availability

Software
-
based UC Solution
-

Virtualization

46

Copyright © Unify GmbH & Co. KG 2013. All rights reserved.


Re
-
organization due to server
rank
-
growth


Need of Centralized Management


Need to enhance reliability


Need to reduce service hours


Reduction of physical Server
-
Parks:
> HW costs, Space, Green IT


Ease of Data Backup and Restore



Scalability



Monitoring



Re
-
use of old OS systems in a
virtual environment

Motivations

Benefits

Agenda

47

Copyright © Unify GmbH & Co. KG 2013. All rights reserved.


SMB
Market Trends and
Challenges


The
OpenScape Business
Answer


One
Architecture


UC Solution and
Features


Solution Manageability


Networking &
Deployment


Sales
Structure


Support
Included


Partner
Sales
Support


Key
Takeaways

OpenScape Business Licensing

48

Copyright © Unify GmbH & Co. KG 2013. All rights reserved.

The most flexible licensing structure for individual use

Partner Benefits



Greater flexibility and ability to tailor the solution
according to customer requirements


Reduce Partner & Distributors inventory by
reducing prices for hardware components


Change from HW to SW Business. Licenses can
be ordered from SEN within an hour; no need for
stock


Positive financial impact for all Partners


All licenses can be shifted within the WBM


no
need for complex shift on CLS anymore


Reduced license complexity due to a common
OSBiz architecture for all deployments (X3/X5/X8
& UC Booster Card/Server, Business S)

Customer Benefits



Tailored to customer needs: Customers are only
paying for the functionality they are using


UC for up to 50 Users is simply a matter of
activating an additional license, no need for
additional HW


Licenses can be activated easily via Remote


Easy upgrade options from UC Smart to UC Suite
if a customer wants to have more

Reduced Complexity in Ordering

49

Copyright © Unify GmbH & Co. KG 2013. All rights reserved.

Only one base package across all deployments

No need for BS4
-
Channel License anymore

No need for complex B
-
Channel Licensing for HG1500 anymore

No need for a Contact Center Base license anymore

Channel per
Voice Trunk

DSP

CC Base

Many Base

Packages

Agenda

50

Copyright © Unify GmbH & Co. KG 2013. All rights reserved.


SMB
Market Trends and
Challenges


The
OpenScape Business
Answer


One
Architecture


UC Solution and
Features


Solution Manageability


Networking &
Deployment


Sales
Structure


Support
Included


Partner
Sales
Support


Key
Takeaways

Software Assurance Built
-
in

51

Copyright © Unify GmbH & Co. KG 2013. All rights reserved.

Cost of software

30%

Install

Upgrade

W/O Software Assurance


With Software Assurance

Inclusive Partner Support

52

Copyright © Unify GmbH & Co. KG 2013. All rights reserved.

Peace of mind for customers; revenue for Partners

Partner Benefits



Competitive vendor support offering, tangible

re
-
sellable service features


Simple inclusive support offering


easy to
process, no separate order handling


Reduced risk in deployment and support for the
new solution elements


Reliable and transparent SLAs position partner as
expert resource


Elevation of partner to trusted business advisor
increases up
-
sell /renewal potential


Increased customer wallet share by offering a mix
of own and SEN value add services.


Longer
-
term fixed recurring service revenue and
margin potential

Customer Benefits



Peace of mind in the event of an issue with
guaranteed support by SEN as the vendor


Enhanced customer satisfaction and loyalty


Trusted advisor will help SMBs keep up with the
speed of business and their growing needs around
communication solutions and corresponding
services


Investment Protection and Stability in an otherwise
ever changing business environment

Agenda

53

Copyright © Unify GmbH & Co. KG 2013. All rights reserved.


SMB
Market Trends and
Challenges


The
OpenScape Business
Answer


One
Architecture


UC Solution and
Features


Solution Manageability


Networking &
Deployment


Sales
Structure


Support
Included


Partner
Sales
Support


Key
Takeaways

SMB Portfolio At
-
A
-
Glance

54

Copyright © Unify GmbH & Co. KG 2013. All rights reserved.

OpenScape Business Voice & Unified
Communications

All
-
in
-
one UC Appliance
X3 / X5 / X8


Supporting up to 500 users

(IP, TDM, analog)


Incl. “on board” UC Smart


Advanced UC Suite via Booster
Options


ITSP, SIP Trunking, BRI, PRI &
analogue

Virtualized SW UC
Solution OpenScape
Business S


Server based PBX including UC


Supporting up to 500 users (IP)


Advanced UC Suite


Virtualization with VMware


ITSP, SIP Trunking

OpenScape Office MX


All
-
In
-
One UC appliance solution


Supporting up to 150 users

(IP, analog)


Advanced UC Suite


ITSP, SIP Trunking, BRI, PRI &
analogue


Software Update coming in 2014
for OpenScape Office MX HW


Sales Enablement Overview

55

Copyright © Unify GmbH & Co. KG 2013. All rights reserved.

Market Introduction Content
of MIT training to include:






Sales Enablement to
partner with APT to deliver:


English and German SVUs on
OpenScape Business MIT for
Sales and Presales audience


Recorded, on
-
demand WBTs post
SVUs

Key Deliverables:


Scripted Sales/ Presales
presentation on OpenScape
Business solution (English and
German)


Sales/Presales web
-
based training
(WBT) on OpenScape Business
(English)


Post
-
course test (English)


Goals and Details


Market Trends


Target Customers


Solution Architecture


Sales Plays


Positioning / GTM


Migration Strategies


Licensing


Sales resources


For Unify & Indirect Channel Sales and Presales

Training Concept

Available Assets

Contact your Regional Partner Representative regarding training dates

Services Training for Market Introduction

56

Copyright © Unify GmbH & Co. KG 2013. All rights reserved.

OR

H3K technician
-

Voice only

H3K technician
-

Voice & UC

Classroom

H3K Upgrade

2 days incl. practical

exercises

E
-
learning

Classroom Upgrade 2 days

Incl. practical exercises

OR

E
-
learning modules

System overview and licenses

System installation and initial

Start
up

Backup/restore and software

update

Smart Voicemail

Service and remote service

Migration from H3K into OSBiz

Classroom UC Smart

Classroom 1 day

Classroom UC Suite

Classroom 2 day

OR

Channel Partner Opportunities

57

Copyright © Unify GmbH & Co. KG 2013. All rights reserved.


Attractive on
-
boarding
program

to minimize a
partners “time to money”


Demo packages
(via Go
Forward! Program)


OpenScape Business
S

Demo DVD
-

(
ready to
show OSBiz Live!)

Key Deliverables:

SEBA to access Marketing
tools


Digital Channel


Presentation/Datasheets


Competitive QRG


Flash Demo and Videos


Free 30 day
Activation
Period for all features
(one time)


Free 90 day
Evaluation
for UC, CRM Integration
and Contact Center


NextGen Migration
Promotion
for HiPath
3000 installed base and
new OpenScape Office
customers

Agenda

58

Copyright © Unify GmbH & Co. KG 2013. All rights reserved.


SMB
Market Trends and
Challenges


The
OpenScape Business
Answer


One
Architecture


UC Solution and
Features


Solution Manageability


Networking &
Deployment


Sales
Structure


Support
Included


Partner
Sales
Support


Key
Takeaways

OpenScape Business

59

Copyright © Unify GmbH & Co. KG 2013. All rights reserved.

All
-
in
-
One Solution meeting all SMB needs


Easy to install and maintain


Scalable and Flexible


Mobility/Distributed Workforce


Management of Operational Costs


Productivity and Customer Service


Support

OpenScape Business
-
Unmatched in Value

60

Copyright © Unify GmbH & Co. KG 2013. All rights reserved.

More UC functionality in one box than any other vendor,
and
is easy
to support with Web
-
based management tools

A superior ownership experience


No rip and replace to upgrade from
TDM to IP, add more functionality, or scale to support more users

Has Apple Mac OS client, where other
vendors
only have Web
-
based
solutions

Available on more mobile platforms than any other vendor

Simplicity

TCO

User
Experience

Flexibility

Copyright © Unify GmbH & Co. KG 2013. All rights reserved.

61

"We are pleased to add OpenScape Business to
our portfolio and are excited to bring a UC
solution to our TDM customers. As a partner
who has sold HiPath 3000 systems for many
years, we see OpenScape Business as a natural
evolution of this product family that brings our
customers the latest in communications
technology."

Ian Allmark

Managing Director, Lloyds IP

Messages to Help You Sell

Copyright © Unify GmbH & Co. KG 2013. All rights reserved.

WITH FEATURES TO INCREASE EMPLOYEE SATISFACTION:

The most innovative user experience

for PC Desktops (Windows & Mac OS), MS Outlook & Groupware Integration, supporting
all Smartphones, SEN Desktop
-
Phones and
Tablets

CAPITALIZE ON DEPLOYMENT OPTIONS:

The most flexible and scalable deployment

From
standalone to multisite, from
converged to
full IP, as appliance, on
standard server and
virtualized,
providing UC with ANY Voice infrastructure

LEAD WITH BENEFITS OF UC:

The most complete, embedded, All
-
in
-
One UC offering

Including
Voice, Presence, Conferencing, Web Collaboration,
Messaging, IM,
Fax and
Contact Center

OpenScape Business Key Takeaways

6
3

Copyright © Unify GmbH & Co. KG 2013. All rights reserved.


Streamlined product portfolio (i.e. less cables, less hardware boards) will simplify the
product and increase overall margin


Designed as an All
-
in
-
One Appliance with TDM, analogue, DECT, IP and UC as
default capabilities, driving Partners toward this higher margin business by selling UC
on top of a voice solution


Packaging scenarios simplifies sales and drives SMB Customers toward IP and UC


the higher margin business


New license model lowers the Channel’s upfront investment and can be ordered and
activated online during installation


3 years SW Upgrades are included, receive all upgrades and updates for free


3 years of Partner Support is included with premium hotline, remote access platform