Kainos G-Cloud III - Service Definitions v1_0x - Index of

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Dec 4, 2013 (3 years and 11 months ago)

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K
AINOS
G
-
C
LOUD
III

S
ERVICE
D
EFINITIONS

I
SSUE
D
ATE
:

26 Feb 2013

KAINOS is a registered
trademark

of Kainos Software Limited



Status

Definitive


Security

Commercial
-

In Confidence


Version No.

1/0









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T
ABLE OF
C
ONTENTS

1.

Kainos Software Limited
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..............
4

1.1

What We Do

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................................
................................
..........................
4

1.2

Innovation

................................
................................
................................
..............................
4

1.3

Our People

................................
................................
................................
............................
4

1.4

Our Customers

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................................
................................
......................
4

1.5

Public Sector

................................
................................
................................
.........................
4

2.

Cloud Strategy and Planning

................................
................................
................................
......
5

2.1

Approach

................................
................................
................................
...............................
5

2.2

Output

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................................
................................
................................
....
6

3.

Cloud Integration

................................
................................
................................
..........................
7

4.

Cloud Management

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................................
................................
......................
8

5
.

Agile Development

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................................
................................
.......................
9

5.1

Service Description

................................
................................
................................
...............
9

5.2

Service Detail

................................
................................
................................
........................
9

6.

Application Design and Implementation

................................
................................
................

10

6.1

Service Description

................................
................................
................................
............

10

6.2

Service Detail

................................
................................
................................
.....................

10

7.

Application Support and Maintenance

................................
................................
...................

11

7.1

Service Description

................................
................................
................................
............

11

7.2

Service Detail

................................
................................
................................
.....................

11

8.

Business Analysis

................................
................................
................................
.....................

12

8.1

Service Description

................................
................................
................................
............

12

8.2

Service Detail

................................
................................
................................
.....................

12

9.

Cloud Readiness and Implementation Services

................................
................................
....

13

9.1

Service Description

................................
................................
................................
............

13

9.2

Service Detail

................................
................................
................................
.....................

13

10.

Data

................................
................................
................................
................................
.............

14

10.1

Service Description

................................
................................
................................
............

14

10.2

Service Detail

................................
................................
................................
.....................

14

11.

Database Development and Consultancy Services

................................
..............................

15

11.1

Service Description

................................
................................
................................
............

15

11.2

Service Detail

................................
................................
................................
.....................

15

12.

Enterprise Content Management

................................
................................
.............................

16

12.1

Service Description

................................
................................
................................
............

16

12.2

Service Detail

................................
................................
................................
.....................

16

13.

Healthcare Consultancy Services

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................................
...........................

17



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13.1

Service Description

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............

17

13.2

Service Detail

................................
................................
................................
.....................

17

14.

IT Consultancy

................................
................................
................................
...........................

18

14.1

Service Description

................................
................................
................................
............

18

14.2

Service Detail

................................
................................
................................
.....................

18

15.

Integration Services

................................
................................
................................
..................

19

15.1

Service Description

................................
................................
................................
............

19

15.2

Service Detail

................................
................................
................................
.....................

19

16.

Microsoft Solutions

................................
................................
................................
...................

20

16.1

Service Description

................................
................................
................................
............

20

16.2

Service Detail

................................
................................
................................
.....................

20

17.

Mobile Development Services

................................
................................
................................
.

21

17.1

Service Description

................................
................................
................................
............

21

17.2

Service Detail

................................
................................
................................
.....................

21

18.

Open Source Implementation

................................
................................
................................
..

22

18.1

Service Description

................................
................................
................................
............

22

18.2

Service Detail

................................
................................
................................
.....................

22

19.

Programme and Project Management

................................
................................
....................

23

19.1

Service Description

................................
................................
................................
............

23

19.2

Service Detail

................................
................................
................................
.....................

23

20.

Security

................................
................................
................................
................................
.......

24

20.1

Service Description

................................
................................
................................
............

24

20.2

Service Detail

................................
................................
................................
.....................

24

21.

Testing Services

................................
................................
................................
........................

25

21.1

Service Description

................................
................................
................................
............

25

21.2

Service Detail

................................
................................
................................
.....................

25

22.

User Experience Consulting

................................
................................
................................
....

26

22.1

Service Description

................................
................................
................................
............

26

22.2

Service Detail

................................
................................
................................
.....................

26

23.

Website Implementation Services

................................
................................
...........................

27

23.1

Service Description

................................
................................
................................
............

27

23.2

Service Detail

................................
................................
................................
.....................

27

24.

Workday

................................
................................
................................
................................
......

28

24.1

Service Description

................................
................................
................................
............

28

24.2

Service Detail

................................
................................
................................
.....................

28

25.

Contact Details

................................
................................
................................
...........................

29

26.

Commercial Statement

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................................
................................
.............

30



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1.

Kainos Software Limited

Kainos is a thriving technology company with particular expertise in three core markets


healthcare, financial services and public sector. We have deep software and systems
integra
tion skills, but what we really do is help organisations to work smarter, faster, better

1.1

What We Do

Kainos is much more than a technology specialist. Drawing on our core strengths in content
digitisation, workflow, collaboration and portals, we specialise
in transformation through
innovation.

We are skilled in integrating disparate technology including legacy systems, and serving up
content to users wherever they are


via a secure portal, while mobile, or remotely via the cloud.
No information source is be
yond our reach


whether it originated on paper, as an email, a web
form, PDF file or database entry.

We support cloud
-
based IT environments and provide a comprehensive range of managed
services, ensuring an end
-
to
-
end solution. We don’t prescribe one
-
si
ze
-
fits
-
all solutions. We do
what’s best for our customers, delivering results first time, every time.

1.2

Innovation

kai
-
nos [kay
-
nos]


adjective 1. new in quality (innovation), fresh in development or opportunity

Innovation is at the core of everything we d
o. Our employees get to work at the cutting edge of
technology, applying state
-
of
-
the
-
art technologies and techniques to some of our customers’
most deep
-
set problems. We use the latest platforms and tools to deliver a functionally rich yet
highly intuitiv
e user experience via a simple web browser.

1.3

Our People

At Kainos we surround ourselves with positive and ambitious individuals who have a passion for
technology


and the drive, skills and innovation to apply these to real customer challenges.

We don’t
say it lightly when we claim that our people are our biggest differentiator. Comprising
the best graduates from the best universities, our employees come to Kainos and stay with us
because we keep them challenged, interested and engaged.

1.4

Our Customers

Hund
reds of local and global companies rely on Kainos’s solutions and services to manage,
underpin and improve their businesses. Our customers include substantial organisations across
the public sector, healthcare and financial services markets.

1.5

Public Sector

‘Doing more with less’ has become the mantra of the public sector, and Kainos’s extensive work
for local and central government organisations cuts straight to the heart of this challenge.

Over the last two and a half decades Kainos has solved complex sys
tems integration
challenges for organisations right across the public sector


from central and local government
to particular services including healthcare, transport and policing. In recent years, our work at
the heart of Government Digital Services (GDS
) places us at the forefront of innovative thinking
and design in the UK public sector.






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2.

Cloud Strategy and Planning

This service is for the most part advisory, comprises consultancy on strategic aspects of
selection, design, software development and
deployment of cloud computing. It includes:



Cloud Readiness Assessment


a review of an organisation’s current technology estate to
determine the potential opportunities, costs and risks associated with introduction of PaaS,
IaaS or SaaS technology.





Clou
d Strategy and Architecture


advice regarding the optimum strategic approach for cloud
services, with particular emphasis on the design of an appropriate architectural framework in
which to deploy cloud computing services.


It also covers advice for selec
tion and
procurement of cloud computing components.



Cloud Planning


advice on the optimum approach for implementation of cloud components,
including work planning, resource estimation, risk assessment, and costing of cloud
programmes.

2.1

Approach

Kainos work
s sensitively with organisations, and at their pace, appreciating that you have a day
job still to be done.
The image below illustrates the high level approach to this service:


We tailor our engagement to the specific needs and Cloud maturity of each org
anisation, but a
typical engagement looks like this:



Introductory Meeting: Face to face meeting or conference call to establish communication
channels, understand at a high level the operation of the organisation and agree the scope of
activities that will

be undertaken and areas to concentrate on.



Initial Questionnaire: Issue a brief questionnaire for population and return. The responses will
assist us with the preparation and planning of meetings with relevant staff.



Onsite Information Gathering Meetings:

These are typically conducted over a couple of days
where we meet with key staff to understand the current business, technical status, future
needs, challenges and ambitions of the organisation.



Clarifications: Follow
-
up by phone for any outstanding queri
es.



Final Presentation: An on
-
site meeting where Kainos will discuss findings.



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2.2

Output

The output will be a PowerPoint presentation (and document if required) to

outline our findings
and recommendations. The content will include:



Maturity Assessment: Describes the organisation’s maturity in terms of ‘Cloud Readiness’,
benchmarked against other similar organisations.



Key Findings: Outlines the key findings from our meetings including the identification of risks,
issues and opportuni
ties.



Quick Wins: Outlines areas where immediate benefits can be gained.



Recommendations: Outlines conclusions and if appropriate provides a high level migration
plan and indicative costs for the implementation of Cloud services/technologies.



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3.

Cloud Integra
tion

This service is a natural extension of our systems integration services and includes the design,
implementation and testing of interfaces between cloud computing components (SaaS, PaaS
and IaaS) and on
-
premise technology.


The adoption of cloud compu
ting followings the following
lifecycle:


The specific services which Kainos provides include:



Design of custom interfaces between cloud and on
-
premise technology;



Development of custom integration between published cloud APIs and existing technology
comp
onents, or between multiple divers cloud deployments;



Development of extensions to SaaS products and services to provide additional functionality
or capability;



Development of customised solutions to provide extended functionality to complement
deployed cl
oud services.



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4.

Cloud Management

This service provides on
-
going support and maintenance of cloud services.


It includes:



Incident management, including proactive identification and resolution of problems and faults
in cloud and in heterogeneous (hybrid cloud
/on
-
premise) environments;



Change management, including design, implementation and testing of customised and OTS
technology components in a cloud environment



Test Management, including testing of customised cloud components during deployment,
and extensive

regression testing following scheduled SaaS version upgrades.






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5.

Agile Development

5.1

Service Description

Kainos has an established and proven track record of successful Agile development using
modern technologies such as .NET, Java and various open source
technologies across the
healthcare, financial services and public sector
s.

5.2

Service Detail

Kainos uses a number of company approved agile development methodologies which are reviewed
on an ongoing basis along with emerging methodologies to ensure we are following best practice and
deliver the most appropriate options to our customers.

Kainos’ e
xperience with Agile spans more than 15 years; Kainos adopted one of the early
implementations of Agile Methods, Dynamic Systems Development Method (DSDM) and used it to
deliver several systems in both the public and private sectors.
In more recent years
our use of
Agile methodologies has grown and diversified using different Agile methods such as the Scrum
approach to deliver an increasing number of projects.

The iterative and incremental nature of Agile development ensures a very open, transparent and
“n
o surprises” approach to delivery; the focus is on on
-
going visibility of development progress
and enabling reprioritisation of requirements ensuring that only the most valuable features are
continually being delivered.


Our experience is that software dev
elopment projects implemented
using an Agile methodology have reduced delivery risk.


This proven Agile delivery approach is
underpinned by our ISO 9000, 20000 and 27001 accreditations and our ITIL aligned support
service.

Kainos’s approach to Agile Develo
pment is primarily based on the Scrum

methodology
. A key
feature of our approach is continuous integration, which employs a ‘build early and often’
principle. We practice test
-
driven development and use mocking and unit test execution
frameworks to build
momentum towards the release. We ensure skills transfer by working
collaboratively throughout the delivery of the project e.g. promoting pair programming. During
Project Inception
, Kainos works with our customers to determine their
needs and how the
proj
ect should be organised.



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6.

Application Design and Implementation

6.1

Service Description

Kainos has over 25 years experience of successfully designing, delivering and supporting
hundreds of applications and this is a fundamental element of our core business.

6.2

Ser
vice Detail

Kainos has over 25 years experience developing applications and bespoke components across
key sectors including Finance, Healthcare, Government, Telco and Utility. Kainos has
developed EDRM and CRM systems, open source and bespoke integration s
olutions such as
customer portals, workflow, document generation, business intelligence and eCommerce.
Kainos uses PRINCE2 as
our

project management methodology to ensure efficient project
delivery

alongside our ISO
-
9001 accredited Quality Management System. We use a range of
pre
-
approved methodologies including Waterfall and Agile as our core delivery methodologies
as appropriate.

Application Design

-

Kainos designs solutions that combine best of
breed products and services
with custom code to meet functional and non
-
functional requirements. Kainos documents the
design using architecture diagrams and industry standard UML diagrams e.g.
s
equence and
c
lass
d
iagrams.

Business Process Re
-
engineering

-

Kainos reviews the existing architecture to identify ways to
improve efficiencies using technology by identifying
manual
tasks
,
bottle
-
necks and

ar
eas of
high exception rates.

Integration & Development

-

Complex integration solutions are
a core Kainos capa
bility.

Kainos
is technology agnostic
and has developed applications using a number of integration
mechanisms including Web Services, REST Services
, E
nterprise
S
ervice
B
us,
Pub
lish
/Sub
scribe and batch processing.

Training
-

Kainos has specialist trainers w
ho have delivered training all over the world including
End
-
user training
,
Train the trainer
,
Technical training and actively support knowledge and skills
transfer.

Application Support


Kainos has
90 application, database and infrastructure support
specia
lists, experienced in providing support for more than 80 diverse business critical
solutions.



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7.

Application Support and Maintenance

7.1

Service Description

Kainos has been in the business of application development
and management
for all of its
history.
All
Kainos application support and maintenance
services are ITIL
-
aligned and ISO
20000 and 270001 accredited.

7.2

Service Detail

Kainos delivers exceptional
-
value IT services that relieves organisations’ IT departments from
the day
-
to
-
day demands of maintaining th
eir existing software applications

through to
complete
end
-
to
-
end
IT
support.

We have extensive experience of running and optimising enterprise and
departmental web sites and intranets, as well as a broad range of custom
-
built and off
-
the
-
shelf
business ap
plications.

A v
ast

proportion of our business comes from repeat customers.

For the majority of our
clients
we support legacy applications or integration points to legacy applications and we have
specifically transitioned support for clients such as CCLA
and NSPCC
.
W
e quickly iron out
problems and performance issues, raising user satisfaction levels and releasing valuable IT
resources so that these can be directed at higher value activities.

Our services include
incident investigation,

service desk,
chang
e controls, service
and supplier
management, consultancy,
hosting and Cloud services,
solution upgrades and training.

We
provide a flexible charging model that accommodates support peaks and troughs and
development requirements.



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8.

Business Analysis

8.1

Service
Description

Kainos has
a track record of over 25 years successfully delivering

business process redesign,
requirements gathering, system analysis and design using traditional and agile techniques
for
highly complex processes

using a range of techniques including prototyping, user stories,
process flows, use cases and as
-
is and to
-
be analysis.

8.2

Service Detail

Kainos has a mature and flexible process for business analysis and requirements gathering
which is based on industry sta
ndards and best practice. We have a consistent approach to
capturing and documenting requirements that is clear, concise, easy
-
to
-
follow and not open to
misinterpretation and/or extension. Client engagement is encouraged and managed through
workshops, mee
tings, formal docume
nts and informal communications, as well as the
agreement of key success factors and associated KPIs.

Our business analysis activities have been performed
across many
client areas

including
Public
Sector, Health, Financial Services and
U
tilities

e.g.
South Lanarkshire Council, Ipswich Hospital,
The Audit Commission, Information Commissioners Office and the NSPCC.

Our
process

is
supported by guides, templates, work methods and a knowledge base.

Before finalising requirements, Kainos works

with customers to ensure the solution is as flexible
as possible.
Kainos designs solutions that combine best of breed products and services with
custom code to meet functional and non
-
functional requirements.

We document

the design
using architecture di
agrams and industry standard UML diagrams e.g.
s
equence and
c
lass
d
iagrams.

Our business analysis approach is flexible and can be used in Agile or more traditional Waterfall
approaches to business transformation.
We use scoping workshops with business and

technical representatives from all business areas. The output of the scoping phase is
typically
a
MoSCoW Prioritised Requirements List (PRL) which has been analysed, impacted and agreed
by all parties. We create comprehensive documentation i.e. use case a
nd wireframe
specifications.

Kainos thrives on delivering designs which solve complex problems. Kainos has delivered
designs for enterprise applications, such as that carried out for a telecoms customer,
bringing
together over
26
system
s needed to deal wi
th customer

queries
in a
seamless
user journey.



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9.

Cloud R
eadiness and
I
mplementation
S
ervices

9.1

Service Description

As a technology
-
agnostic service provider, Kainos provides a refreshingly independent
perspective on the many and varied Cloud options.

We offer a range of services including a
Cloud readiness assessment, security review and migration services.

9.2

Service Detail

Being a systems integration specialist first and foremost, and with
over 25 years

experience of
handling some of the most complex
technical challenges facing our customers, Kainos is ideally
positioned to prepare organisati
ons for the C
loud.
We can help
test out a new venture with
minimal risk, vary IT capacity to suit fluctuating demands, or provide more flexible remote
access to ap
plications or data.

We offer a full range of services including
Software as a Service (SaaS), Infrastructure as a
Service (IaaS
)

and Platform as a Service (PaaS). As a key integration partner for the leading
HCM SaaS provider, Workday, Kainos has been invo
lved in several key projects with
responsibility for integration on
-
premise applications with the public
-
cloud based, Workday
application. Large engagements have included clients such as Telenor, Cornell, Trafigura and
RBSI.

We’ve worked with a range of
customers working with Rackspace and Amazon as their
cloud providers

and have
used the Ruby
-
based Heroku platform as an efficient way to create
lightweight web based applications.

G
iven our track record for innova
tion, Kainos has been close to C
loud action

right from the
beginning


just as we are to anything that might offer

an advantage to our customers.
Starting
from an advisory position, Kainos offers Cloud Readiness Assessments which helps
organisations quickly determine whether or not the Cloud is ri
ght for them and what benefits the
Cloud might provide. We can take you through the pros and cons of moving opera
tions or
applications into the C
loud, determine the optimum solution
(whilst remaining technology
agnostic)
for your particular requirement, an
d work with you to ensure a smooth transition.

We can advise on and work with every combination of public and private clouds, and ensure
secure integration with legacy systems as appropriate. Effectively, we create a wide
-
reaching
roadmap for change that c
overs every last consideration, ensuring no conflict with existing
infrastructures or investments.



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10.

Data

10.1

Service Description

Kainos
has

more than 70 data services clients across the financial, public and health sectors,
providing
a
range of
information
management services

to
fully exploit data resources to aid
decision making and improve competitive advantage.

Kainos has partnerships with Microsoft, Oracle, Autonomy, Alterian, Datactics, Experian QAS,
Smart
FOCUS and IBM providing

our customers with a wid
e
choice
of Information Management
options.

10.2

Service Detail

Kainos
’s

D
ata services include data quality assessment and enhancement, business
intelligence, migration and archiving.

Kainos has
extensive experience of the migration,
conversion and quality man
agement of structured and unstructured data between live systems
e.g. we have undertaken large and complex data migrations for customers such as Power NI,
National Parks and Wildlife Service, Ark Life and Guinness Northern Counties.

Our Data Practice deliv
ers to customers who need Content Migration,
Extract, Transformation
and Load

(ETL), Data Quality and De
-
Duplication, Single View of Customer, Master Data
Management, as well as Application Retirement and Upgrade.

The Kainos information quality methodology

is used to consolidate, standardise and validate
multiple disparate data silos using fuzzy matching techniques. Kainos has developed an
extensive library of reference files and data sets that can be leveraged to re
-
engineer data from
multiple data domain
s and systems.

Kainos uses a full range of data quality tools that can be selected based on the clients
budgetary constraints. Our solutions range from customised scripts, SQL stored procedures
and routines through to products such as Experian QAS batch a
nd Datactics. Our de
-
duplication
processes range from manual to automatic depending on the volume of records, complexity and
functionality for merging within the end user systems.

The Kainos Data Quality capability is a group of Kainos experts responsible
for constantly
improving the company’s knowledge of data quality, migration, conversion and management.

It
equips st
aff using SharePoint team sites via the

provision of migratio
n, data warehousing
and
information security

checklists
.



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11.

Database Development
and Consultancy Services

11.1

Service Description

Kainos has over 15 years experience providing database development and consultancy
services to our clients across the private, financial services and local government sectors
including business intelligence, GIS

data, mapping and reporting services.

11.2

Service Detail

We have a range of skills in SQL Server technology set, ranging from business intelligence,
reporting services (SSRS), Transact SQL stored procedure development through to dedicated
database administrat
ors who use the SQL

Server Management Studio

to monitor and control
database instances. A large number of our implementations have used SQL Server 2005/2008
databases including NHS BSA,
Belfast Trust


Cancer Patient Pathway System (
CaPPS) and
NI Water.
K
ainos is an Oracle Technology Partner and we have staff certified both as Oracle
Developers
(
PL/SQL
) and Oracle DBAs.

Kainos employs specialist Database Administrators (DBAs), database developers and
information quality specialists who perform these specif
ic roles on our projects. The DBA role is
a named role in the Kainos career ladder and we employ a central pool of DBAs.

We offer a full range of Database Administration (DBA) services across a range of all the major
RDBMS such as SQL Server, Oracle,
MySQL, NoSQL to a host of public and private sector clients:



Installation of database upgrades and patches, vetting, approval and application of
physical database changes



Database housekeeping, performance tuning and optimisation, proactive performance
mon
itoring and capacity reporting

Kainos adopts a standard database design methodology regardless of the underlying choice of
Relational Database Management System (RDBMS). We use a
detailed logical data model
which is
normalised to remove data redundancy and

will follow industry standard guidelines.


Typically third normal form is adopted as the default standard but the level of normalisation is
tailored for each individual customer needs.



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12.

Enterprise Content Management

12.1

Service Description

Kainos has

in
-
depth
experience in deploying advanced ECM solutions, particularly built around
the powerful capabilities of Autonomy

HP

and Microsoft SharePoint

as well as a wide range of
complementary technologies through strategic partnerships with suppliers such as K2 and
K
ofax
.

12.2

Service Detail

Backed by
over 25
years of IT and consulting experience, and over 10 years’ focus specifically
in EDRM, we have an enviable track record of delivering successful ECM solutions on time and
within

budget to organisations ranging from th
e Audit Commission and Parliamentary & Health
Services Ombudsman to numerous local authorities and NHS Trusts.

Whether the challenge is to eliminate paper, introduce easy search
-
ability to unstructured
content, boost

remote collaboration or accelerate busi
ness processes, Kainos’s deep
knowledge and technical expertise in

electronic document management,

Scanning and Image
Processing,

eForms,

workflow

and case management
, collaboration,

Enterprise Search /
Knowledge Management,

portals and systems integration means we are ideally positioned to
turn business strategy into a plan of action.

We offer a
Complete, one
-
stop access to everything from simple product licences to complete
implementation and delivery of comprehensive end
-
t
o
-
end ECM solutions. We also provide
change management consultancy, requirements analysis, sourcing, implementation, training
and post
-
sales services. We dedicate R&D time to keep abreast of new products and offerings
in the market particularly in relation

to the Cloud.

Real results, no matter how complex the requirements, as evidenced by prestigious clients
include award
-
winning Havant Borough Council, the Home Office, the Parliamentary & Health
Services Ombudsman, the Audit Commission, New Forest District

Council, the NSPCC and the
Ipswich Hospital NHS Trust.

ECM Overview.pdf



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13.

Healthcare Consultancy Services

13.1

Service Description

Healthcare is one of Kainos’s strongest and fastest
-
growing market sectors. Thanks to our rich
heritage in complex s
ystems integration and
our strong pedigree in content
digitisation and
workflow, hospitals across the UK have entrusted their electronic medical record (EMR),
information management and mobile initiatives to us.

13.2

Service Detail

Our healthcare projects
encompass the full spectrum of hospital requirements. These span
meeting CQUIN targets for efficiency and cost reduction, increasing patient safety and hospital
efficiency through use of paperless processes, timely delivery of discharge letters, performanc
e
monitoring and reporting, and improvements to patient care through the availability of timely
information at the point of need.

Whether it’s a specific product you need or a fuller advisory and implementation service, we
provide the complete package. Her
e are just some of the results we’ve delivered for our
healthcare clients including Ipswich Hospital NHS Trust, Bradford Teaching Hospitals NHS
Foundation Trust and Lancashire Teaching Hospitals NHS Foundation Trust:



Business case analysis for strategic in
vestment



Installation, configuration, training and support of Evolve our leading electronic medical
record software for the NHS, available both on or offline using iPad



On premise scanning bureau design and setup



Fully outsourced scanning, indexing, stora
ge and destruction of physical medical records.
Integration of disparate medical data sources to provide more consistent patient information



Vendor Neutral Archive (VNA Integration) to leading PACS solutions



Fixed price fully functioning Evolve pilots to s
upport the business case, clinical engagement
and corporate buying process. (Have live paperless clinics in under 2 weeks)


Our flagship Evolve EMR (Electronic Medical Record Solution) was developed with NHS
clinicians and managers. Evolve is a sophisticat
ed workflow, e
-
forms and reporting platform,
providing the foundation for transformative improvements in Healthcare
.




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14.

IT Consultancy

14.1

Service Description

Kainos provides
pragmatic
business and tech
nical consulting advice including
solution design
and impl
ementation within financial services
, health

and the public sector.

14.2

Service Detail

Kainos offers a broad range of services that help customers streamline processes across their
organisations

addressing the
ir

tactical and strategic needs
.
The breadth of our

consulting
capability means we provide pragmatic and practical support and guidance through all programme
stages from initial concept and business case development through to business process re
-
design,
solution design and systems selection into implement
ation, change management and support.

Our
services include: Systems Integration, Support, Testing, Consulting, Data Quality and
Education.


We have a dedicated team of experts in each services area, who are customer
focused and able to assist you in gaini
ng optimal benefit from your business.

The breadth of our consulting capability means we provide practical support and guidance
through all stages of the evolution of a project:



from initial concep
t and business case development



through to business process

re
-
design, soluti
on design and systems selection



i
nto implementation change management.

At Kainos, we have garnered the insights of many years working hands
-
on with management to
develop a series of practical methods to give structure to projects. We dra
w upon our core
consultancy strengths of content digitisation, workflow, collaboration and portals to provide
transformation through innovation. We don’t prescribe one size fits all solutions but deliver
what’s best for our customers.

We
embrace knowledge
transfer.

We believe it is vital for staff from both
the customer

and
Kainos to be involved during tasks to enable effective knowledge transfer and provide visibility
of the overall
consultancy engagement.



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15.

Integration Services

15.1

Service Description

Integrati
on is a core capability within Kainos and we have a team of integration specialists who
focus on solutions that integrate with best of breed product and legacy systems such as Content
Management, eForms, Portals (intranet, extranet and internet), Enterpris
e Search, Document &
Record Management, Scanning, Document Generation, Reporting, Single Sign On and Context
Management, database, financial systems and CRM systems.

15.2

Service Detail

Kainos has over 25 years experience delivering complex mission critical
business systems,
integrating multiple legacy systems, data stores and interfacing with 3
rd

party products and
software and Cloud services.

Kainos has provided integration services across numerous markets, including:



Health:

Evolve, Kainos’
s

flagship
health
application, enables
access

to electronic patient
records through a comprehensive range of integrated solutions and services.

Evolve
interfaces with legacy systems and infrastructure, delivering core data and key services
for
clinician
s
.



Financial S
ervices:
We have specialist skills in delivering solutions that blend the ‘new‘
with the ‘old‘ thus maintaining effective access to legacy systems and data. These
solutions are delivered using modern technologies that best use today's business need
for web

based
, mobile, cloud enabled

and portal applications.



Public Sector:
K
ainos has solved complex system

integration challenges for public
sector organisations from central and local government to healthcare, transport and
policing.

This includes m
ulti
-
user
access, workflow and sophisticated collaboration
applications.

We support cloud
-
based IT environments and provide a comprehensive
range of managed services
.

Since 1986, Kainos has specialised in designing and developing complex mission critical
business sy
stems which have involved multiple integration points with a host of varying
platforms and data stores. Our staff members have therefore acquired experience in a wide
range of platforms and technologies, designed to address real business issues and delive
r
benefits.

We use a range of Enterprise Integration techniques including Application Programming
Interface (API), Batches, Web Services (SOAP), REST Services, IBM MQ Series and MS
Message Queue, Enterprise Service Buses, Publish and Subscribe. Our staff
members are
highly skilled in integrating different data formats including
XML, HL7
, FCIF, CSV
, JSON.



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16.

Microsoft Solutions

16.1

Service Description

Kainos specialises in Microsoft SharePoint
and Dynamics CRM
Services to deliver solutions for
WCM, Workflow, EDRM,

Search and Collaboration to customers.

As a Microsoft Gold Partner
for more than 10 years, and one of the first ‘elite’ Gold partners, Kainos has a deep
understanding and footprint of leveraging Microsoft technologies to help its customers achieve
their
business goals.

16.2

Service Detail

Kainos consultants and developers are dedicated to staying abreast of the latest Microsoft
technology trends and certifications and are recognised

as thought leaders in the application of
Microsoft technology to solve real business problems.

Microsoft technologies and platforms are
the focus of approximately 60% of our technical resources.


This covers the full range of
fr
ameworks and products incl
uding
.NET (C#, ASP.NET, MVC)
, D
ynamics CRM
, SharePoint,
SQL Server (SSIS, SSAS, SSRS)
,
Workflow Foundation

and
Exchange
.

We have implemented SharePoint solutions f
or customers such as the NSPCC,
Translink,
Dublin City Council, C2K and Northern Ireland

Tou
rist Board.



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17.

Mobile Development Services

17.1

Service Description

Kainos can provide innovative seamless connectivity on any device from laptops to tablet
devices and smartphones. We provide full integration services and information delivery
solutions to enable

organisations to mobilise their business applications and information assets
consistently and securely.

17.2

Service Detail

Our mobile development services are delivered in such a way that IT managers do not have to
relinquish control of their technology estat
e or data security. We can bring proven experience of
producing enterprise and consumer apps and can guide you on the strategic approach to
delivering a top class multi
-
platform mobile experience for your customers. We have advised
clients such as Bank of

Ireland and Aviva on mobile strategy (i.e. recommendations on Multiple
Device Management, Mobile Asset Management and Security Policies) and overall approach.

Mobile development is a strategic research and development area for Kainos: we were engaged
dire
ctly by Microsoft on the beta launch of Windows Mobile 5 and recently ran App Camp, a
mobile incubation programme for student app projects. We are actively involved in a range of
R&D activities for device integration within Connected Health.

We have been d
esigning and developing mobile applications for more than four years, originally
using early experimental technologies such as Video IVR to produce mobile apps for a number
of pioneering companies in the Middle East. This experience has positioned Kainos t
o deliver
world class mobile solutions for the current breed of mobile platforms such as Apple and
Android. We have direct experience of developing native, web and hybrid applications targeted
specifically at improved employee productivity levels.

Our expe
rience of developing mobile apps for Bank of Ireland and a global reinsurance provider
has demonstrated that the key to success lies both at the front end


the user experience


and
at the back end


leveraging the data and functionality of existing enter
prise systems. Another
key aspect of this implementation was the implementation of information security for jail broken
devices.



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18.

Open Source Implementation

18.1

Service Description

Kainos has a large skilled team with a blend of Agile delivery experience and r
elevant open
source implementation technical skills.


We have significant recent experience of delivering
open source projects for Government Digital Service (GDS).

18.2

Service Detail

Kainos prides itself on its business focused technology
-
enabled innovation, and continuously
researches the latest technologies and industry trends to maintain our innovative edge.


For
example, we run an Open Source working group which actively monitors a
nd promotes industry
trends and directions in open source technologies.


We support this by seeking out and
developing relationships with innovative technology firms in Europe and the USA, at events
such as SXSW and through our own networks. In general, Ka
inos is a strong exponent of open
source, and uses many open technologies, such as Scala,
Sinatra
,

Play Framework, Ruby,
MongoDB, Drools Expert (Rules Engine), Git (Version Control), Neo4J, JQuery, D3, Leaflet,
Tilestream, XML and WATiR (Automated Testing)
.

Kainos’s
approach to Agile Development is b
ased on the Scrum methodology.
Kainos
has

worked with a number of clients who have adopted an

A
gile development approach, client such
as GDS. GDS’ design principles and Agile approach extends into other
Public
Sector
departments such as DFID
, Defra and the Cabinet Office, with Kainos’s approach to A
gile
development very much aligned to that of GDS’.

We
have used Scrum for dozens of projects

and proven its effectiveness when working with teams spread over
multipl
e
locations.

A recent initiative by Kainos with Derry City Council saw Kainos oversee a student programme
to create an online tool to help locals and visitors take advantage of the city’s Wireless city
facility. The initiative was closely aligned with the

aims of GDS, showcasing how open source
software and agile development techniques can deliver improvements to digital services quickly
and efficiently.

A number of our solutions are
provisioned within
IL2 an
IL3 compliant hosted
environment
s. We
also pro
vide training and application support to a range of clients who use open source
technologies.

We pride ourselves on our business focused technology
-
enabled innovation, Kainos has

many
instances of deploying technology solutions that are not only innovative

in themselves, but that
have allowed our customers to innovate on their own behalf, either by using new processes or
by creating efficiencies by using our solutions
.



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19.

Programme and Project Management

19.1

Service Description

Kainos’s standard approach to progra
mme and project management is based on a practical
application of Managing Successful Programmes (MSP) and PRINCE2. Kainos has a proven
and enviable track record of delivering projects on time and to budget.

19.2

Service Detail

Our overriding approach to prog
ramme delivery is to be disciplined and pragmatic providing
reliable and repeatable success. Kainos has a set of methodologies that have been built up and
refined over many years. These methodologies provide both quality and control throughout all
aspects

of the project lifecycle.

Kainos’s approach to client engagements is to develop long term, mutually advantageous
relationships, where we deliver real business value and commit to a process of continuous
improvement and benchmarking of performance and val
ue. We have a mature relationship
management methodology which has a strong executive sponsorship, broad strategic input,
effective oversight, risk mitigation and clear accountability and authority.

Our approach can be tailored according to client prefere
nce and to suit the solution being
developed. We can adapt KPMM to incorporate an Agile approach. This streamlined approach
is workshop
-
driven and includes heavy client involvement to encourage involvement of key
business owners and buy
-
in across the organ
isation. We find that this combination of agile
methods (e.g. timeboxes / incremental development) alongside traditional processes and
controls (e.g. test plans, release notices) provides many of the benefits of Agile with the
reassurances of a traditional

waterfall approach.



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20.

Security

20.1

Service Description

Kainos delivers security services using our ISO 27001 compliant Information Security
Management System as the framework. Where expert advice is needed, our specialised
Kainos Security Working Group is used

as required.

20.2

Service Detail

Kainos recognises the need for effective care and protection to be applied to sensitive
information and is ISO27001 accredited. We use an Information Security policy and data
security considerations feature prominently in all
aspects of Kainos’ approach to solution design,
implementation and support.

Kainos
uses

a specialist team of security experts (Security Working Group) to provide advice
and guidance regarding data and application expertise. The Group develops and disseminates
best practice in the area of security and reviews Kainos projects to ensure that t
hese practices
are being followed. These security aspects include Active Directory Single Sign
-
On, Encryption,
Web Application Security, and

Password and Reminder Policy.
Kainos is experienced in
hardening deployment platforms through the use of
industry
standard
tools. Advice is provided
in areas such as guarding against accidental loss, destruction, damage to data by ensuring that
an adequa
te back
-
up system is in place.

Kainos has experience of working with sensitive data for a number of existing suppor
t clients,
such as
NHS Trusts, the Audit Commission and various financial institutions
. Our ISO 27001
compliant Information Security Management System will enforce the necessary controls,
compliance and governance to ensure all sensitive data is handled,
processed and stored in an
appropriate, controlled manner
.
The Information
Commissioner Office
is a Kainos Client and we
believe that this is testimony to the fact that the body tasked with ensuring the enforcement of
the Data Protection Legislation trust
s Kainos to look after its information.

Kainos is
familiar
with HMG Information Assurance Standards 1 through to 7, which collectively
cover Technical Risk Assessment, Risk Management, System Accreditation, Cryptography,
Secure Sanitisation, and other supp
orting guidance that form part of the CESG IA Portfolio. No
IL3 data will be stored at Kainos. Development and system test servers, together with off
-
site
backup capabilities
are
provisioned within an IL3 compliant hosted
environment.
All Kainos staff
as
signed to
security engagements are
cleared to SC level or above.

Kainos has experience of supporting and enhancing Home Office solutions that were subject to
Risk Management and Accreditation Document Sets (
RMADS
)

requirements. We have a good
working relat
ionship with several CLAS consultants
should we require their specialist services
.

Kainos has successfully been approved through the I
nformation Governance Statement of
Compliance

(IGSOC) process for connectivity to the NHS N3 network.



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21.

Testing Services

21.1

S
ervice Description

Kainos employs a
full time, self
-
contained core team of testers
and have undertaken specialist
testing services for customers ranging from AIB, Aviva, eircom to C2K often working in joint
teams.

21.2

Service Detail

Due to the nature of Kainos

as a developer of best of breed products and as a leading
implem
enter of consulting and development services
, we
can
bring to bear the full extent of
testing capability for product
and customer
related testing.

For customer projects we always
create a Te
st Strategy document where we extensively detail all
required
tasks.

Our defined
testing services
process is based on the principle that the test team is involved at
all stages of the project lifecycle and contains pre
-
defined templates for the test
artefacts, such
as the test strategy document and test scripts.

Testing is a vital element of the Kainos Quality System, and is carried out at a number of key
stages during the project. We employ a number of different
types of testing including
performanc
e, automation and compliance as well as full development test cycles including test
driven development and agile test approaches.

To enhance our testing capability to offer a more joined up process of software testing with our
customers, we have developed
our own software tracking solution known as Kainos Incident
Tracking (KIT).



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22.

User Experience Consulting

22.1

Service Description

By using our experience gathered from 20+ years of delivering solutions to our customers, and
using industry best practise, our team
of interface specialists has established an interface
design methodology that we use when working alongside our customers to design their
applications.

22.2

Service Detail

The Kainos User Experience Working Group (UXWG) is a team of dedicated user experience
pr
ofessionals with backgrounds covering all aspects of user interface design and development.
This methodology allows Kainos to understand, and design for, the various factors affecting the
user experience i.e. context (social, physical, technical and task),

the user and the system.

Our User Centred Design process focuses heavily on the user and regards feedback from the
user as crucial at every stage from requirements gathering, wireframes, and design reviews
right through to prototype testing. The iterative

design approach used provides a platform that
allows us to design a better user experience based on usability heuristics and real user
feedback.

Kainos understands the key role of branding and innovative design in ensuring the success of a
system. Our gr
aphic designers understand the nuances of applying custom layouts and
graphical enhancements to a corporate web environment and have experience of providing
intranet and internet portals that are intuitive, visually pleasing and accessible to users with
va
rying accessibility requirements.

Aspects of UI design that are covered in the UXWG work include usability, accessibility and how
an application behaves cross
-
browser and at varying resolutions. Our user experience and
design team take into consideration t
he accessibility limitations of the current web technologies
and can provide guidance to you as to how best to deliver accessible content without
compromising functionality such as WCAG AA Accessible XHTML needs.



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23.

Website Implementation Services

23.1

Service Des
cription

Kainos has over 15 years extensive
Web Content Management
experience
for customers
including Home Office,
Department for Transport (DFT)

and the NSPCC. We offer a ‘one stop
shop’ service that includes design, development, deployment and training
as well as a mature
support and maintenance service.

23.2

Service Detail

Our solutions deliver clean and simple interface based sites/portals that are easy to use, update
and comply with accessibility guidelines using a wide variety of industry standard and ope
n
source web technologies such as:



Open Source


Joomla, WordPress, LAMP and Drupal.



Microsoft SharePoint


Content managed internet and intranet sites/portals.



Alterian and Ektron Web Content Management (WCM) systems.

Our approach
to WCM platform selectio
n is based on the technical, functional, usability and
budgetary requirements of our individual customers
.

We provide full WCM project lifecycle services including, but not limited to requirements
capture, graphic and usability design, site taxonomy design
, page template and custom
component implementation, automated content review and publishing, content migration,
functional, usability and accessibility testing, user training and support.

Our
WCM deployments
have been proven to be capable of handling exce
ptionally large usage
volumes, with some current live sites processing 30 million unique visitors per week with 5
-
10
million page impressions per day. Such sites are capable of managing 100,000 concurrent
sessions.


Kainos has significant public and privat
e sector experience in the provision of internet, intranet
sites and portal solutions for clients including eircom, Bank of Ireland Life, Aviva, Event
Elephant, Department of Transport (DfT) and General Teaching Council for England (GTCE)
and many more hig
h profile clients.
A recent project Kainos managed was the migration of all
DfT’s WCM applications onto a cloud
-
based open source platform using the Linux, Apache,
MySQL, PHP (LAMP) solution stack.



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24.

Workday

24.1

Service Description

Kainos is a Workday
implementation partner, providing services to clients in Europe and the
USA. We have a large team of trained and accredited Workday consultants. Kainos is the only
European partner to be part of Workday’s QA testing team, thus giving us a unique insight in
to
existing and new Workday functionality.

24.2

Service Detail

Our growing Workday practice is complemented by our existing deep expertise in cloud, mobile
and portal platforms. We’re adept at using the right resources for the right job, deploying
specialists
from our offices in near
-
shore locations to provide highly competitive prices. Clients
choose Kainos as an implementation partner not only because we have the right skills and
experience but also because we are significantly less expensive than our competi
tors.

Our reputation comes from our record of delivering well
-
designed, flexible and easily supported
software solutions. Our strongest and most enduring relationships are with globally recognised
organisations such as AON and Aviva. Further, we support ou
r clients throughout the full life
-
cycle: from analysis of requirements through to round
-
the
-
clock support. Our relationship with
Workday is successful because we share the same commitment to quality and to our
customers.

Kainos employs a proven implementa
tion methodology that provides both quality and control
throughout all aspects of the project lifecycle for Workday project delivery.

Our approach

is
based on the Workday Accelerated Deployment Methodology and is a proven, rapid
methodology that has been s
pecifically devel
oped for
SaaS
-
based

delivery model.

The
methodology is based on key

stages
throughout a
n implementation
.


There are five stages with
the following key objectives:



Plan Stage


Set the overall project direction and administration while set
ting customer
expectations;



Architect Stage


Analyse customer requirements and business processes by leveraging
Workday's optimised configurations as a starting point;



Configure & Prototype Stage


Provide an iterative approach to configuring Workday
base
d on the customer's needs;



Test Stage


Validate configuration decisions and system and user readiness;



Deploy Stage


Effectively transition customer to Production Support and Optimisation
Services.

Stages

represent the deployment of new product lines, li
ke HCM, Payroll, and Financials, as
opposed to just rolling out additional product functions.



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25.

Contact Details

All enquiries relating to this document should be addressed to:


Gareth Black

Kainos Software Limited

Kainos House

4
-
6 Upper Crescent

Belfast

BT7

1NT

Northern Ireland

E
-
mail:
presales@kainos.com


Tel: (+44) 28 90571
100




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26.

Commercial Statement

Confidentiality and Copyright

© Kainos Software Limited 201
3


This document is the copyright of Kainos Software Limited ("Kainos"), is commercial in nature
and is issued in confidence for use solely in connection with this bid; it must not be reproduced,
in whole or in part, for any other purpose without the prior wr
itten consent of Kainos.

Trademarks

Kainos® is a registered trademark of Kainos Software Limited. All rights reserved. You may not
delete or change or modify any copyright or trademark notice.

Caveats

Kainos has used all reasonable endeavours to ensure
that all statements contained in this
document are accurate, but will not be held responsible for any errors or omissions. All
information provided prior to execution of a contract is provided "as is" without warranty of any
kind.

This response is submitte
d 'Subject to Contract' and does not constitute an offer from Kainos.
Kainos reserves the right to withdraw from the tender following due diligence and/or contract
negotiations.

In the event that Kainos is successful in this bid the parties will negotiate
a
mutually acceptable document and will be contractually bound to each other only upon
execution of the same by their respective authorised signatories.

We consider this response to be commercially sensitive.

Evolve is licensed on the basis of the Evolve E
ULA which may be updated from time to time

Unless otherwise specifically agreed in an Order Form any and all third party products, services
or software will be supplied by Kainos in the capacity of reseller only passing through to the
customer directly the

standard supply terms of the third party vendor.

Freedom of Information

The information supplied shall be deemed for the purpose of the Freedom of Information Act
2000, to be "sensitive information". The information has been provided in confidence by Kain
os
and disclosure may be prejudicial to the commercial interests of Kainos.