Performance Improvement Tools

plantcityorangeManagement

Nov 6, 2013 (3 years and 11 months ago)

76 views

Performance Improvement Tools

Create, Get and Share Them


Duke Rohe, BS, FHIMSS


Performance Improvement Specialist

Alias ‘the tool
-
fool’

How I Feel

How I Look

What we would like to achieve in
the next few minutes ?


Provide a better understanding of what a
tool is and how it can be leveraged to make
a difference


Learn how to begin creating a sharing
environment


Learn how to become a tool ‘geek’ that your
organization can’t do without


Look at a variety of ready
-
to
-
use tools and
see how they might apply in your area


Purpose 4 creating a tool


Accelerate learning


Give a guide of predictability


Provide a roadmap for similar territory


Replicate knowledge efficiently from one
application to another


Eliminate the waste of reinventing
knowledge and learning through error


A good idea is good. A good idea times 50
is mighty good


Why a presentation on
Tools ?


We have finite amount of resources and
finite time to get better than the competition


We can no longer afford to redo, waste
effort, allow incomplete sharing


We must leverage our strengths or we will
drown in our weaknesses


One digging with a shovel does more than a
hundred with spoons

Attributes a Sharing
Environment


To know is great, to share what is known is
mighty


Concept of knowledge management
attempts to map knowledge throughout


Access to tools is easy and intuitive


Emphasis on sharing, growing knowledge


Encourage, allow time, reward discovering
and sharing new ways

http://www.topten.org

How to Dampen Knowledge
Management

(or Sharing)


No attention, no time, no dice


Make it old, hard to find, not transferable


All take and no give


Counterproductive incentives


How 2 Begin


Become

the resident knowledge sharer in
your organization


Begin

taking notes as if your were the CNN
reporter for your organization.


Look

for the scaffolding behind your
project work that would guide others


Discover

business models, cause and
effects, organizational behavior as
candidates


How 2 Begin…



Look

at the scaffolding behind how people
think and act and fill in the missing pieces


Gain

a dissatisfaction with reinventing
knowledge or having to create what has
already been created


Become

the source for
helpful

tools and
news around the organization


Think

in questions that lead people to the
right action/answer

How 2 Begin… again


Bridge

the gap between the need
-
to
-
know
need
-
to
-
share of communication


Think
of ways you can engage staff to
continue resolving their own challenges


Find

ways to stimulate thinking to what
might be overlooked


Practice
paranoia to get folks to surface
those landmines that sink success


How 2 Begin… and again


Read

what works in other industry. Find
the no duh
-
uh application that people
discount or tend to overlook


Itemize

those things you wish you would
have known or done different


File
these electronically by how it might be
used, Communication, teams, project
management… for quick reference

How 2 serve it up


Think

simplicity, bite size chunks,
understandable by the “little people”


Offer

no more than they need to know, no
less than what is needed to be successful


Give

folks a menu for the best results


Make

it fun, interesting. Not everything in
healthcare has to hurt or be boring.


Turn

it upside down: For worst results, do
this.

How 2 serve it up


Limit

it to one page is best.


Categorize

where possible,
use font types

to make it easy/interesting


Spend

time to groom it.
Give me more time and
I’ll write you a shorter letter

Mark Twain


Put

you name/department on it. a Duke
original, contributed by Duke, modified by
Duke, forgotten by Duke.

How 2 spread it around


Distribute

via email. “Weekly Reader to
subscribers”


Offer

it to periodicals, newsletters,
professional journals, conferences


Network

it with your peers in other areas.
It creates a favor
-
mentality on the other end

How 2 spread it around


Give

it away internally. Got a need? Here’s
a tool.


Put

these filed tools out on a common
server for all to access.


Refresh

periodically the users memory of
what’s out there

*The most valuable tool fills a need in a crisis
and is given away for free.

A test of the best


The best tools have function over time and
in various applications


V = B x U



Value

= the
benefit

of the tool times its
use



(if it is free or very reasonable and available, its value
will grow
--

others will seek out its creator and that is
worth a bundle)

Reminder


Honor your sources


If you use their stuff, acknowledge them



A tool’s best compliment


Someone else improves on it or shares it with a peer.



The worst tool is an ingenious one that is never
created nor shared

What Qualifies as a Tool ?


If it can
accelerate learning

or success it qualifies:


Forms, bullet
-
format notes, new thought
-
provokers, proverbial wisdom.


Icebreakers and debriefs, tests that lead you to
your answer


Questions that drive folks to their solutions,
action item trackers


Common sense revisited, notable quoteables,
comic reliefs




What Qualifies ?


A guide or pattern for achieving results,
doing things right and avoiding pitfalls


List of how
-
to’s, have
-
you’s, do
-
do’s, don’t
-
do’s and how
-
do
-
you
-
do’s (checking to see
if you are reading)


Summary notes that will inspire and inform.
Summary of books, conferences…


Step
-
by
-
step procedures, observations of
causes and effects

What Qualifies ?



Concepts translated from one industry to
the next


New knowledge or thought
-
provoking
abstracts


Macro
-
rich spreadsheets and databases
with multiple applications


Checklists, visual examples


Complex methodologies boiled down to
their pertinent points


What Qualifies ?


Personal pieces that bring life to life, heart
warmers, life expanders


Little techniques that bring great results


Summary of ideas that have worked
elsewhere


Lessons learned from a project, especially
the “never do this”


Samples, examples and starter fluid for an
application

Folders for EASY Access and
HIGH use


New Stuff



Red Tag




Benchmarking



Communication


Change


Culture



Cliffnotes



Idea



Grow U




Knowledge Mgmt


Process

Mgmt


Project Mgmt


Quality


Reengineering



Service



Systems Thinking


Teams


Visual Control


Visioning





How 2 end



The worst tool is an ingenious one that is
never created nor shared.


What you put into life is also a measure of
what you get out of it. Don’t cheat yourself.


If you would like a set of around 1000
electronic tools ready to modify, email me at
drohe@pdq.net



Other tool sites
(around 200 each)

http://shs.iienet.org/

and select Resource
http://www.himsssct.org/tools/tools.html

http://www.amcreativityassoc.org/toolsindex.htm