Knowledge Management Tools and Knowledge Portals

plantcityorangeManagement

Nov 6, 2013 (3 years and 7 months ago)

75 views

1

Knowledge Portals and
Knowledge Management
Tools

Chapter 13


Chapter 11: Knowledge Management Tools and Knowledge Portals

2

Portals: The Basics

Portals are considered to be

virtual workplaces

that:


Promote

secured


knowledge
sharing among different
categories of end users


Provide access to stored
structured data


Organize unstructured data


Copyright


TI䕓

examples:

(1) 591 (2) OpenCPS


Chapter 11: Knowledge Management Tools and Knowledge Portals

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Web
-
based applications
providing a single point of
access to online information


An emerging tool for


Simplify access to data stored
in various application systems


Facilitate collaboration among
employees


Assist company in reaching
customers

Portals: The Basics (cont’d)


Chapter 11: Knowledge Management Tools and Knowledge Portals

4

Evolution of the Portal Concept

Information
Portals


Chapter 11: Knowledge Management Tools and Knowledge Portals

5

From
Information

to

Knowledge Portal


Allow producers and users of knowledge
to interact


Knowledge portals

provide

two kinds of interfaces:


The
knowledge producer

interface


The
knowledge consumer

interface

Evolution of the Portal Concept


Chapter 11: Knowledge Management Tools and Knowledge Portals

6

Portals and Business
Transformation

Portals can meet (or transform)

Today

s Business Challenges


Shorter time to market


Staff turnover


More demanding customers and investors


Explosion of key business information in
electronic documents


Speed by which the quantity and kinds of
content is growing


Chapter 11: Knowledge Management Tools and Knowledge Portals

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Benefits of Knowledge Portals

Productivity

Locating Documents

Collaboration

Better Decisions

Quality of Data

Sharing Knowledge

Identifying Experts

E
-
mail Traffic

Bandwidth Use

Time in Meetings

Phone Calls

Response Times

Redundant Efforts

Operating Costs

Time to market


Chapter 11: Knowledge Management Tools and Knowledge Portals

8

Key Infrastructure Components
of Knowledge Portal


Business intelligence
(knowledge)


Content management
(dynamic)


Data warehouses and data
marts (analytical)


Chapter 11: Knowledge Management Tools and Knowledge Portals

9

List of Content Management Systems

Name

Platform

Web Server

Database

XOOPS

PHP

Apache

MySQL

Drupal

PHP

Apache

MySQL

Joomla!

PHP

Apache

MySQL

CMS Made Simple

PHP

Apache

MySQL

Liferay

Java

Tomcat

MySQL

Alfresco

Java

Tomcat

MySQL

Plone

Python

Zope

ZODB

mojoPortal

C#

IIS

MS SQL

MySQL


Chapter 11: Knowledge Management Tools and Knowledge Portals

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Apache + PHP +
Apache + PHP +
MySQL
MySQL
IE
Firefox
,
Safari,..
Apache
Tomcat,
IIS,..
MySQL
SQL server,
Oracle, DBII..
PHP
ASP,
JSP,..
http
<input>
request
$
var
PHP:
Hypertext Preprocessor
:
安裝時要告知
(1)
Web server
版本
(2)
(2) DB API
Browser
Preprocessor
DB Server
傳遞參數
代換動態網頁
FS
access
webpage
Web Server
Next Slide


Chapter 11: Knowledge Management Tools and Knowledge Portals

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Layers of Knowledge Portal
Architecture


Chapter 11: Knowledge Management Tools and Knowledge Portals

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Knowledge Management Architecture

(Example: OpenCPS)


Knowledge management Architecture of OpenCPS

(Lee , et al., 2003)

(Shneiderman,2000)


Chapter 11: Knowledge Management Tools and Knowledge Portals

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Categories of Portal Tools


Gathering


Categorization


Distribution


Collaboration


Publish


Personalization


Search/navigate



Chapter 11: Knowledge Management Tools and Knowledge Portals

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Collaboration


Collaboration tools
create a KM system that
supports information
sharing and reuse


Enable multiple users
work together in a
coordinated fashion over
time (and space) via the
portal

Kuala Lumpur,
Malaysia

Sydney,
Australia


Chapter 11: Knowledge Management Tools and Knowledge Portals

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Types of collaborations


Asynchronous collaboration



having no time or space constraints.


Queries, responses, or access occur anytime
and anyplace


Synchronous collaboration



interaction that occurs immediately (within
few seconds).


It can use audio, video, or data technologies


Chapter 11: Knowledge Management Tools and Knowledge Portals

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Content Management


Categorization and Publishing


Use
metadata

to define types of
information


Categorize similar documents into
named groups


Directory/Indexing capability to
automatically manage growing warehouses
of enterprise data


Provide dynamic taxonomy maintenance



Chapter 11: Knowledge Management Tools and Knowledge Portals

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Collaboration


Publishing



Agent Services


Chapter 11: Knowledge Management Tools and Knowledge Portals

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Screenshot of the OpenCPS


Example of a Knowledge Portal


Computational Problem
-
Solving Environment


Group Knowledge

Creating and Sharing



Chapter 11: Knowledge Management Tools and Knowledge Portals

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Complete Map of Knowledge Objects


Simulation

of human cognition without supports of map tools.


Chapter 11: Knowledge Management Tools and Knowledge Portals

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Visualization Tool to Display

Group Knowledge Formation


Chapter 11: Knowledge Management Tools and Knowledge Portals

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Intelligent Agents Services


Customized online customer services


Profile customers based on records


Integrate customer profiles into
group marketing activities


Predict customer requirements


Negotiate prices and payment schedules


Execute financial transactions on
customer

s behalf


Chapter 11: Knowledge Management Tools and Knowledge Portals

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Critical Issues for

Knowledge Portals


Responsiveness to user need


Content structure in large systems


Content quality requirements


Integration with existing systems


Scalability


Hardware

software compatibility


Synchronization of technology with
the

capabilities of users


Chapter 11: Knowledge Management Tools and Knowledge Portals

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Portal Vendors

Vendor

KM Portal

Product

Feature Summary

Best Uses

Lotus/IBM

Lotus Raven 1.0 (in
beta)



Intelligent taxonomy



QuickPlace
collaboration tool



Assigns value to
data based on how
often it is used



Portal replication



Facilitates content
management



Self
-
creating and refining
taxonomies



Personnel resources linked to
data sources



Advanced collaboration



Easy portal repurposing



Rapid application development
with associated KM packages

Open Text

MyLivelink Portal 1.0
with Livelink 8.5.1
KM software



Integrated work
flow



Quick integration of
features



Quick portal
deployment



Integrated KM



Document management and
work flow



Custom collaboration spaces
(personal, project, or enterprise)


Chapter 11: Knowledge Management Tools and Knowledge Portals

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Vendor

KM
Portal

Feature Summary

Best Uses

Plumtree

Plumtree
Corporate
Portal 4.0

• Automatic population

• E
-
mail, voice, and
wireless notification

• Integration with LDAP
directories

• E
-
room tools

• Easy and extensive
content and application
integration

• Scalability

• Advanced security

• Trainable taxonomies

• Various data access

• Customization and
extensibility

Woolamai

WebMeta
Engine
1.0

• Quick integration

• Flexible portal interface

• Knowledge taxonomy
adapts to data views

• Data
-
mining functionality

• Web site statistics

• Usability

• Tracking site statistics

• Content streaming to
wireless devices


Chapter 11: Knowledge Management Tools and Knowledge Portals

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Collection of CMS

Website

Platform

Demo

XOOPS

PHP

http://opensourcecms.com/index.php?option=content&task=view&id=165

Drupal

PHP

http://opensourcecms.com/index.php?option=content&task=view&id=132

Joomla!

PHP

http://demo.joomla.org/

http://opensourcecms.com/index.php?option=content&task=view&id=2097

CMS Made Simple

PHP

http://cmsmadesimple.org/main/demo

http://opensourcecms.com/index.php?option=content&task=view&id=452

Liferay

Java

http://demo.liferay.net/

Alfresco

Java

http://www.alfresco.com/products/ecm/hostedtrials/

Plone

Python

http://plone.org/about/movies

mojoPortal

C#

http://www.mojoportal.com/demos.aspx

Moodle

PHP

http://moodle.org/login/index.php

http://opensourcecms.com/index.php?option=content&task=view&id=158

ATutor

PHP

http://www.atutor.ca/atutor/demo.php

http://opensourcecms.com/index.php?option=content&task=view&id=373