Knowledge Management and SharePoint - Massworkforce.org

plantcityorangeManagement

Nov 6, 2013 (3 years and 7 months ago)

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Business Problem


Processes heavily dependent upon SME’s


Knowledge transfer inefficient and haphazard


Islands of information and desktop applications


Lack of transparency in business processes


Unpredictable response times to business and internal
customer needs


Insufficient and often unclear communications throughout
organization and delivery system


Poor sharing inside and outside the organization


Difficult to find the right content, data, information, and
people

Workforce Development System and
Knowledge Management


Opportunity Statement


There is an opportunity for us to employ
Microsoft’s SharePoint Technology throughout our
service delivery system substantially increase the
velocity and transparency of our business
processes. We owe it to our customers,
colleagues, and the Commonwealth to do so with
all deliberate speed.

UNDERSTANDING KNOWLEDGE
MANAGEMENT

DATA

Data

are raw facts presented without interpretation or discernment of
pattern.

INFORMATION

Information

is logical patterns discerned from
data
: allowing context and
interpretation.

KNOWLEDGE

Knowledge

is the actual experience or reasoning of individuals; the
practical skills acquired. Insights, wisdom, and “rules of thumb”
learned by processing/using information.

MANAGEMENT

Management

is the manner of using data, information, or knowledge for
purpose.

KNOWLEDGE
MANAGEMENT

Knowledge Management

is the practice of capturing, organizing, and
providing the accumulated facts and insights of an organization to any
appropriate member of that organization in a way that allows them to
use it to learn.

EMPOWERED
ENVIRONMENT

An
empowered environment

is an organizational environment that is
knowledge
-
enabled,

and within which individuals are encouraged to
make decisions.

LEARNING
ENVIRONMENT

A
learning environment

is an organizational environment where
knowledge
-
sharing

and continuous
-
improvement among individuals is
encouraged, measured, and rewarded.

Knowledge Management

Document Management

Records Management

Collaboration and Communication

Workflow Management

Content

Management

Pre
-
release software, subject to change

KM Goal


The goal is for the knowledge repositories to
become the single, trusted, source of
information and knowledge made available to:


Whoever is entitled to it;


When ever they need it;


Where ever they are; and


In a way that they can use it, immediately.

KM Design Principles


Write once, read many


All owners or contributors gain value in return


Available anywhere, any time, any place


Best information available, all of the time


All information is private until owners say so


No administrative “bottlenecks”


Flexibility application of rights


KM Success Stories


Intuit


Ritz Carlton


GE


Microsoft


Deloitte & Touch
é


MA Registry of Motor Vehicles

Collaboration


Core Capabilities


Task, calendar and project management


Document, Records, Policy and library management


Customizable with public and private spaces


Anywhere Access


Internet


Intranet
-

Extranet


MS Outlook and Office integration


Keeping informed with Alerts and RSS


Mobile Platform Access


Virtual Communities and Communication


Wikis & Blogs & Discussion Boards


Email Alerts & RSS Feeds


Surveys



Collaboration

Pre
-
release software, subject to change

Next Steps


Representatives from state and partners to
participate in a “visioning session”


Participate in pilot efforts together


There is an important synergistic value in
pursuing this as a team