IBM BPM Overview and Demonstration

pityingmushroomInternet and Web Development

Aug 7, 2012 (5 years and 1 month ago)

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Software Group

IBM BPM Overview and Demonstration







Bill.Hahn@us.ibm.com

Sr. Consulting BPM Solution Architect


Open Group Master Certified SW IT
Specialist


http://IBMBPMDemos.com

for more information and resources






Confidential

2

Business Process Management


Why, What and How…

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3

Fortune 500 Companies:

$488B Lost

in Process Inefficiencies

Business Process Inefficiencies Represent $500B+ Opportunity

Source:

Tech CEO Council Report Oct 2010: “BPM improvements can be expected to yield savings of up to 5% of sales”;
CNN Money U.S. Fortune 500 Revenues, May 2010

Federal Government:


$450B
-

$1.3T

in

Process Inefficiency Costs

Source:

McKinsey & Company
The Case for Government Reform 2009,

“5 to 15% improvement in efficiency of Federal
government operations could generate $450B
-
$1.3T in savings.” Tech CEO Council Report Oct 2010.

Process Improvement is the #1
Priority for CIOs
-

5 years in a row

Gartner, Inc, “Leading in Times of
Transition: The 2010 CIO Agenda”

Source: Sept 2010 Information Week 500 Survey

In a recent
InformationWeek

CIO
survey, Process Improvement was
the #1 priority for CIOs (56% of
respondents): “Make business
processes more efficient” was the
top issue for respondents, even
ahead of “Lower business costs”
and “Improve customer service”.

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Budget

Budget spent
maintaining
existing systems
and processes

Budget
available for
new projects

Business Process Management (BPM) & Business Rules
Management Systems (BRMS) Potentially Save $Millions

With
just One Sigma Shift

in Process Improvement:


Source:
Six Sigma:The Breakthrough Management Strategy
, Mike Harry, Richard Schroeder, 2000.


Time


20% margin improvement


12
-

18% increase in capacity


12% reduction in employees


10
-

30% capital reduction

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BPM on top of Gartner CIO Agenda

“…Business expectations and CIO strategies…a continued focus on

business process improvement
, cost reduction and analytics…”


(
Source: Gartner 2010 CIO Agenda Exec Summary
)

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Process Improvement Requires A “Third Way”

Flexibility

Low cost/time

Build

Buy

Customized

Unique

High TCO

IT bandwidth



Reduced time

Initial Cost

Standard Feature set

Reliance on vendor

Response to Change



“Third Way”

+

+

-

-



+

+

-

-

-



Process
-
improvement requirements are likely to be unique, which favors build rather
than buy. And the timeframes and costs of both are often not compatible with process
improvement, so a ‘third way’ is required.

BPM

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Executive

Management

Customer

Service

Risk Management

Teams

Finance
and Ops

Account

Administration

1.
Informal tasks and
communication

(e.g. Paper, email, spreadsheets)

2.
Inefficient working
environment spans systems

3.
Inconsistent prioritization

4.
Inconsistent decision making

5.
Incomplete or inaccurate
data flow between systems

6.
Lack of control over systems
and business events
(exceptions)

7.
Poor visibility into process
performance


Customer Problems:


Cannot grow efficiently


Poor customer satisfaction


Limited visibility

Business Chaos Begs for Process Improvement

1

2

3

4

5

6

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1.
Automatically prioritize, route
work and Automate decisions

2.
Guide users through decisions

3.
Standardize resolution across
geographies

4.
Leverage existing systems
and data

5.
Monitor for business events
and initiates action

6.
Real
-
time visibility and
process control

7.
Reduce errors and improve
accuracy

8.
Improve consistency across
geography, channel, division

9.
Analyze Metrics and

Optimize Processes…

Customer Benefits:


Huge reduction in manual
interactions


Faster Issue Resolution


More flexible, responsive
systems


Metrics, measurements and
Visibility in business terms


Process & Rules Management Bring Order to Chaos

Process

Executive

Management

Customer

Service

Risk Management

Teams

Finance

and Ops

Account

Administration

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IBM Business Process Manager
-

Built on SOA Infrastructure

Systems

SOA

BPM

Executive

Management

Customer

Service

Invoice

Reconciliation

Teams

Finance

& Ops

Account

Administration

IBM Business
Process Manager


BPM can abstract the “business
process”

from underlying
systems and services.


Over time,
IT can consolidate
those services into a common
set

of services within one SOA
layer.


Users of the process are not
affected

as services and systems
are merged, replaced, or updated
.

Confidential

10

The Essential BPM Capabilities


Modeling



Simulation+

Optimization



Workflow



Rules



Business Data
Mgmt



Human
Interfaces



Documents



Event
Monitoring



System
Integration



Metrics



Analytics

Executive

Management

Customer

Service

Invoice

Reconciliation

Teams

Policy

Administration

Account

Teams

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Shared Model Architecture


Roles Based


Simplicity with Sophistication

Systems

Manager

Process ScoreBoards

Developer

Service Modeler

Process Inspector

Shared Model

Process Modeler

Business Analyst

Process Coaches

Worker

Process Portal

Business Analyst

Process Optimizer

Workflow

Data

Management

System

Integration

Modeling

Simulation

Business

Rules

Event

Monitoring

Human Interfaces

Metrics

Analytics

Events

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What gets deployed …

Business Analyst

Modeling

Simulation

Managing CODE … instead of PROCESS

Conventional Approach to App Development

Workflow Developer

Workflow

Data

Management

System

Integration

Business

Rules

Event

Monitoring

Biz Logic Developer

Metrics

Analytics

Report Writer

Human Interfaces

UI Developer

Version 1

Version 2

“Visio
-

like”

“Bucket Brigade”

??

In synch?

??

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BPM Roles
-
based Development


Rapid, Agile and Iterative

Worker

BPM Developer

Business

Analyst

Manager

Administrator

Process Modeler

BPM

Shared Model

Process
Center

Process Designer

Process Portal

Admin Console

Optimize

Design

Execute

Process Inspector

Process Designer

Process Optimizer

Process Portal

Scoreboards

UI Screen
Flow Coaches


Collaborative platform


Iterative, shortened development cycle


What you model IS what is executed!


Single, Shared process model


Lower technical effort (less time, cost, risk)


Simplicity with Sophistication

(Attractive to BOTH Business and IT)

Integration
Developer

Integration
Designer

BPM Tour
BlueworksLive.com

WLE Collab
OF BPD XL

OF Full BFS
BW Simple Build

BW Analysis BP Exports BW Doc
QS BFS
BW Simple Diag

BW>PD L
Coach BFS

BD Search
OF BPD

ILOG Short

ILOG 1

ILOG 2
Process Designer OF Optimization Process Portal
Proc, Rules,
Events

BW Collab

BPM 75 Adv
Integration

BPM75 a
Snap Depl 2
Snap Depl 1

SnapDesign

Sandbox

bwl s

bwl m

Designer

Portal

Optimizer

BW>PD S
bw bpm e2e

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IBM BPM In Action


Simplicity

with Sophistication: “Business friendly while IT Savvy”



Power

with Integration Middleware



Visibility

for Business Stakeholders: Dashboards, reports and more



Governance

throughout
Design
-
time and
Run
time

BPM Tour
WLE Collab
OF BPD XL

OF Full BFS
BW Simple Build

BW Analysis BP Exports BW Doc
QS BFS
BW Simple Diag

BW>PD L
Coach BFS

BD Search
OF BPD

ILOG Short

ILOG 1

ILOG 2
Process Designer OF Optimization Process Portal
Proc, Rules,
Events

BW Collab

BPM 75 Adv
Integration

BPM75 a
Snap Depl 2
Snap Depl 1

SnapDesign

Sandbox

bwl s

bwl m

Designer

Portal

Optimizer

BW>PD S
bw bpm e2e

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Business Process Management


Capabilities Tour…

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The simplest way to get started
with BPM


Process Discovery

“Modeling for Documentation”

The quickest way to deliver
robust process applications



Process Implementation

“Modeling for Execution”

http://BlueworksLive.com

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How is Process Discovery done today?


Figure it out yourself


Lock the team in a
conference room for day(s)


Sticky notes


Butcher paper


Whiteboard drawings


Back and forth till you finally
understand your process


Scribe it all down


Convert it to a
diagram/drawing

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Focused on
participation

Single repository, built
for process

Easy for novices, rich
enough for experts

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BlueworkLive.com


Simple Enough for Novices…Rich Enough for Experts

“Process Discovery…Blueprint your process”

BP Collab

BP Simple Build

BP Tour

BP Analysis

BP Doc Tour

BP Simple Diag

BP > AE

BP Exports

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The simplest way to get started
with BPM


Process Discovery

“Modeling for Documentation”

The quickest way to deliver
robust process applications



Process Implementation

“Modeling for Execution”

http://BlueworksLive.com

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IBM Business Process Manager
-

Built on SOA Infrastructure

Systems

SOA

BPM

Executive

Management

Customer

Service

Invoice

Reconciliation

Teams

Finance

& Ops

Account

Administration

IBM Business
Process Manager


BPM can abstract the “business
process”

from underlying
systems and services.


Over time,
IT can consolidate
those services into a common
set

of services within one SOA
layer.


Users of the process are not
affected

as services and systems
are merged, replaced, or updated
.

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IBM BPM


Design
-
time, Runtime and End User Experience


Single unified process
design

environment


Leverage IBM Process
Center for lifecycle
governance


Fit
-
for
-
purpose design tools






Unified process
run
-
time

infrastructure


All process engines move forward


Integrated J2EE environment




Common
user experience


Widgets, Business Space and mashups


Universal inbox

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Out
-
of
-
box

Process Portal

Configurable

Business Space

Optional

Microsoft Add
-
ons

BPMN

Rules

Monitoring

BPEL

ESB

Process Server

Process

Designer

Governance of Entire BPM Life Cycle

Shared Assets

Versioned Assets

Server Registry

Design

Deploy

Improve

Measure

Business & IT Authors

IT Developers

Authors & Administrators

Process End
-
Users
Process Owners

Integration
Designer

Process Center

BPM Repository

IBM Business Process Manager v7.5

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Integration Designer & Process Designer Roles

Process Designer


Business Author builds a fully
executable human
-
centric BPMN
process in the Process Designer


Business
-
led human
-
centric BPM
process improvement projects.


Iterative Playbacks for Engagement


Visual Analysis & Optimization


Rapid Change Deployment


Human Workflow & Point
-
to
-
Point
System Integration


Tag Advanced System Integrations and
push those to Integration Designer




Integration Designer


IT Developer builds advanced
integrations and straight
-
through BPEL
processes with Integration Designer


Integration and System
-
centric
process orchestration


Access to back
-
end systems


Straight
-
Through Processing with transactions
and Recovery


Security


Runtime governance


Complex data / XML schemas support


Etc.



All resources stored
in the BPM
Repository

Common execution
environment

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Seamless Collaboration Across Roles


Opens the Process Application


Generates/Completes Service
Implementations


Unit Tests Services


Publishes Services to Repository


Authors a Process Application


Defines Service Interfaces for
Implementation by Integration
Developer


Wires the Implemented Services to
the Process


Unit Test the Process using the
seamless “Playback” button

Business

Process Owner

Integration

Developer

Business

Process Owner


BPM Repository

Shared Assets

Versioned Assets

Server Registry

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Visibility

Simple
, easy
-
to
-
use modeling and
runtime using industry standard
BPMN

Immediate

“playback” for rapid
collaboration

Process rule editor uses
ILOG

business action language

Real
-
time

process scoreboards

“Heat maps”

show bottlenecks in
process model

Real
-
time reports delivered within
process activity UIs

Simplicity

Built
-
in

ESB and integration adapters

Transaction
support

Industry standard
BPEL

orchestration engine

Power

IBM Business Process Manager

Embrace complexity, adapt quickly and exceed expectations

Single repository
for all process assets


Toolkits”

for sharing re
-
usable assets

Simple

snapshot
versioning

(1
-
click)

Centralized

deployment
Process Center
(1
-
click)

Governance

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1.
Enables Better Business/IT Collaboration

2.
Rapid, Agile and Iterative from Day 1

“If you don’t run the process before lunch on the first day, you’re doing it wrong”

3.
Quicker Results

IBM Business Process Manager

Business Impact

Simplicity

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BPM allows us to

focus on our most critical

business

priorities
first.


Focusing
on the
Process

instead of the tooling.

Simplicity

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“The Picture Is The Process”

Modeling for Execution

Simplicity

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“The Picture Is The Process”

Better Business & IT Collaboration

Call Center Managers

Process Developers

VP, LOB
Operations

Simplicity

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Enables better
collaboration

between
business and IT


Promotes better scope management via
Playbacks with business, early and
often
(Run it before lunch on first day)


“Inflection Point” in the first 1
-
2 days of
a POC/Project means business/IT ‘gets
it’ and engages

(Rapid, Agile and Iterative)


Iterative ‘playback’
development of
Process and UI means 2x
-
3x faster from
Process Discovery to Deployment


Average project rolls out to production
in
90 days
(based on last 10+ years)

Engagement with Business and IT
-

Summary

The Picture is
the Process

Simplicity

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Shared Model Architecture

Process
Center

Shared Model

Optimize

Design

Execute


Collaborative platform


Repeatable & iterative development cycle


What you model is what is executed


Shortened cycle of development


Decrease maintenance workload


No code approach

Instant Playback


Simplified, easy
-
to
-
use
tooling enables full
business participation &
IT collaboration.


Single model
-
driven
design environment
enables rapid
playback, deploy,
time
-
to
-
value.

Simplicity

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IBM BPM Offers Powerful, Advanced SOA Capabilities


Enhancing IT Productivity & Agility


Runtime for straight
-
through processes


Advanced process automation


Transaction integrity


Failure and error recovery



Inherits qualities of service from WebSphere
Application Server platform


Advanced clustering and failover capabilities


Single set of administration tools



Integrated, open standards
-
based ESB


Providing a flexible connectivity infrastructure for
integrating applications, data and services



Runtime Flexibility


Modify execution of in
-
flight process instances


Power

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IBM BPM Offers Visibility and Optimization


User recommendations prompt iterative enhancements


Optimizations through:


Real
-
time scoreboards

Provides out
-
of
-
box visibility into work
-
in
-
progress, along
with the ability to take corrective action if necessary


Integrated Performance Data Warehouse

Automatically correlates performance event streams
directly back to the specified metrics of the process
model driving execution.


Process Optimizer

-
Detects bottlenecks and violations of performance
thresholds and displays them directly upon the
process model diagrams using visual heat map
overlays.

-
Get insight into root causes of process performance
by clicking into any part of a process heat map to view
underlying in
-
flight process status, or historical audit
trails.

-
Candidate for process optimizations can be simulated
and compared against historical benchmarks, with
heat map overlays to show improvements or
degradations.

Visibility

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IBM BPM Supports Full Lifecycle Governance


Unified BPM asset repository and control center


Makes is easy to share and version processes and
service assets



Team
-
oriented development of multiple projects


Concurrent editing with merge
-
less development,
simplified snapshot versioning, and back
-
in
-
time views.



Centralized installation and tracking of process
application versions


On any IBM Business Process Manager test or
production server or cluster


With optional one
-
click migration of in
-
flight processes



Integrated design time experience


Makes it easier for a multi
-
user team to define everything
needed for a process application


Including integration services developed by the
integration developer


Governance

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Many
Assets

Many
Authors

Many Processes

Obstacles to Scaling Up BPM Success …


1000’s of application assets


Growing disorganization


Poor reuse

Managing Assets &

Dependencies


Multiple dev teams


Multiple dev systems


Parallel development

Developer Productivity


Dozens of active process projects


Multiple versions per project


Many servers across multiple environments

Complexity of

Process Lifecycle

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Many
Assets

Many
Authors

Many Processes

100,000’s
of Assets

100’s of
Authors

1,000’s of Processes

Design
-
Time &

Runtime Scale

New Paradigm
for Model
Management

(Process Center)

Govern Change and
Accelerate Reuse

An Innovative BPM Platform


IBM BPM V7.5

Shared Model

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Improving process efficiency

among people and systems



Driving continuous improvement

through visibility and analysis

has always
been about


(10+ years of success)

It is also about
scaling up

your

BPM success, enterprise
-
wide


(Average project rolls out into production in ~90 days)


Improving developer productivity

to keep up with growing demand



Managing delivery complexity

across more projects with Reuse

Success

leads to increased demand …

IBM Business Process Manager

Rapid, Agile, Iterative, Collaborative BPM


… with Governance and Reuse

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BPM Analysts (1)


Engagement Manager (1)


Infrastructure Specialists (1)



Add BPM Developers (2)




Add Technical Architect (1)




+ Infrastructure Specialists (1)

BPM Projects from Inception to Production in ~90 Days

Detailed
Requirements

Test

Go Live

Iterative Development with frequent Playbacks

Discovery

Week 1

Weeks 2
-
3

Weeks 4 to 10

Weeks

11 to 12

Week

13

PLAYBACK

3 Series

“Refine the Delivery”






Model Corner Cases


Expanded Search Capabilities


Build Metrics and Performance Reports
(Tuning and Measurement)


Other types of Processing Automation


Feedback from Playbacks

PLAYBACK

2 Series

“Connect into the
Infrastructure”



Data Flow Through



Other Systems of Record


SMTP


Data Warehouse


LDAP / SSO


EAI



PLAYBACK

1 Series


“Build the Process”



Author the Business Process
Model


Define the Roles / Participants


Define the Data Elements /
Variables


Configure the Screens


Model the Rules across the
Screens and Model

PLAYBACK

0


“Define the Process”



As
-
Is and To
-
Be Process
Maps


User Stories


Problems and Pain Points


KPIs/Metrics/SLAs


Opportunities for
Improvement


Process Triage


Process Charter and ROI

Playbacks = Running the process for an audience of 1+. The main playbacks are for sign
-
offs of the whole Business+IT team.
There are more frequent playbacks, daily/weekly etc., for smaller audiences throughout the project.

Checkpoints

Agreement on
Project Scope &
Goals

Agreement on
Process Flow and
Routing

Agreement on Data,
UI, and Integrations

Agreement that
Process Meets
Business Goals

Technical
Validation and User
Acceptance

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Build YOUR Capability on YOUR Project

IBM BPM Enablement Services

Test

Live

Development

Definition

Milestones

Checkpoints

Agreement on
Project Scope
and Goals

Agreement on
Process Flow
and Routing

Agreement on
Data, UI, and
Integrations

Agreement that
Process Meets
Business
Goals

Technical
Validation and
User
Acceptance

Playback 1

Playback 2

Playback 3

Playback 0

Validation

EDUCATE



Role
-
based Foundation
Education for the entire
team


Project/Program
Manager


Analyst


Developer


Admin


Install the software based
upon desired environment
and redundancy


Single
-
instance


High
-
availability

IMMERSE



Project team Mentoring in
the context of YOUR project


Defined curriculum ensures
coverage of critical topics


Just
-
in
-
time assistance
post
-
mentoring and for
infrastructure and
integration needs


Joint
-
delivery as needed
based upon project
complexity and deadlines

RE
-
INFORCE



On
-
Demand assistance for
project team


How
-
to questions


Process Reviews


Upgrade Assistance


Infrastructure Assistance


Design Reviews


Toolkit assistance and
support


Detailed Solution reviews as
needed


Infrastructure assistance for
growth and scale

Confidential

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Business Process Management


Summary and Next Steps…

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42

IBM BPM Summary


Simplicity

with Sophistication: “Business friendly while IT Savvy”



Power

with Integration Middleware



Visibility

for Business Stakeholders: Dashboards, reports and more



Governance

throughout
Design
-
time and
Run
time

BPM Tour
WLE Collab
OF BPD XL

OF Full BFS
BW Simple Build

BW Analysis BP Exports BW Doc
QS BFS
BW Simple Diag

BW>PD L
Coach BFS

BD Search
OF BPD

ILOG Short

ILOG 1

ILOG 2
Process Designer OF Optimization Process Portal
Proc, Rules,
Events

BW Collab

BPM 75 Adv
Integration

BPM75 a
Snap Depl 2
Snap Depl 1

SnapDesign

Sandbox

bwl s

bwl m

Designer

Portal

Optimizer

BW>PD S
bw bpm e2e

Confidential

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Days

Service Offerings

Discovery
Workshop

Solution





Process Improvement
Visioning & Roadmap

Capability

Services to Accelerate Your BPM Journey

IBM offers the fastest and most cost effective approach to successfully navigating your BPM journey.


Journey
Stage

Goals

& Context

Succeed with an
Initial Project

Establish a
Program

Adopt within

LOB/Enterprise

Identify Business
Challenge & Value


Established business
priorities &
objectives.


Build a plan for your
BPM/BRM skills &
potential.


Deliver your first
solution successfully


Build foundational
platform skills.


Use early win to
foster new adoption.


Increase scope & impact
of mission.


Establish critical mass of
platform skills.


Establish governance &
delivery consistency.


Line
-
of
-
business /
Enterprise focus.


Align strategy and
execution goals.


Mature platform skills &
solution discipline.

Years

Weeks

Months

Business
Process
Strategic
Planning

Business

Transformation

Program

On
-
Demand Consulting Assistance

Solution
Checkpoints

COE
Design

/ Execution

Solution
Implementation

Solution

Mentoring

Training

Quick

Win

Pilot

http://www.ibm.com/developerworks/websphere/services/


Confidential

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Confidential

BPM Process Discovery & Modeling in the Cloud


Blueprint Process Modeling for inventory & mapping


Knowledge sharing & collaboration


Process analysis & prioritization

BPM Process Implementation


Rapid process application development


Continuous process improvement


BPM program management

Education, Enablement and on
-
demand Services


Quick Win Pilots


Role
-
based education & mentoring


Expert Services when and where they’re needed

Links to Your Next Steps…

IBM BPM Delivery Capabilities

Including Education and Enablement Services

http://BlueworksLive.com


http://IBMBPMDemos.com

http://www.ibm.com/developerworks/
websphere/services/


Confidential

45

Merci

Grazie

Gracias

Obrigado

Danke

Japanese

French

Russian

German

Italian

Spanish

Brazilian Portuguese

Arabic

Traditional Chinese

Simplified Chinese

Thai





46

BACKUP SLIDES


IBM BPM V7.5
-

Additional Product Details

Confidential

47

Different configurations
match typical
entry points or stages
in a company’s BPM program


Extended support for high
-
volume process

automation, with high quality
-
of
-
service


Built
-
in SOA components for extensive

enterprise
-
wide service integration, orchestration

Complete set of advanced BPM capabilities

Configured for typical BPM projects

IBM Business Process Manager: Three Editions


For multi
-
project improvement programs,

with high business involvement


Basic system integration support


Rapid time
-
to
-
value: improved user productivity


For small number of users


single server,

no clustering


Low entry price


Easy to install, easy to use

Configured for first BPM project

Advanced

Standard

Express

Transformation

Program

Project

Confidential

48

Advanced

Standard

Express

WLE
-
compatible execution

Process Designer (BPMN)

Collaborative editing / Immediate playback

Interactive “process coach” UIs

ILOG
-
based process rules

Real
-
time monitoring & reporting

Performance analytics & optimizer

Performance Data Warehouse

Process Center / Shared asset repository

Unlimited process authors & end
-
users

High availability: clustering / unlimited cores

WPS
-
compatible execution

Integration Designer (BPEL / SOA)

Built
-
in Enterprise Service Bus (ESB)

Transaction support

Integration adapters

Flexible Business Space user interface

IBM Business Process Manager
v7.5

Configurations and Capabilities

200 users / 3 authors


4 cores prod / 2 cores dev / no cluster


= Advanced
capabilities
available to WPS
/ WID customers

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49

How do existing BPM customers move onto the Unified Platform?

WebSphere

Lombardi Edition

WebSphere


Process Server

Single, comprehensive platform
that scales from project to
program

Unified BPM asset repository
and control center for easy
sharing, versioning, and
governance

Added simplicity and ease
-
of
-
use

Built
-
in process monitoring &
analytics

Powerful, robust embedded
WebSphere Application Server


Entitled to
IBM Business Process Manager
Standard


Upgrade path:
Standard

to
Advanced
Configuration



Entitled to
IBM Process Server Advanced

and
IBM Integration Designer


Upgrade path: trade up to
Advanced

Configuration

by buying
Process Center

and
Process Designer


Adds:


Richer, more flexible “Business Space”
for human interaction


Powerful integration and orchestration
of enterprise services


Easy migration path from WLE and
Teamworks


Full backward compatibility with existing
assets


Adds:


Powerful way to quickly create process UI
through “coaches”


Flexible change management through
rapid playbacks


Easy migration path from WPS


Full backward binary compatibility

100% preservation of

Customer’s investment

Confidential

50


Line
-
of
-
Business Driven:

Rapid Implementation, Low Entry Point

IBM Business Process Manager Express

and
Standard Editions



IT Driven:

Straight
-
Through Processing, Systems Integrations

IBM Business Process Manager Standard

and
Advanced Editions



Event
-
Driven:

BPM

WebSphere Decision Server



WebSphere
ILOG

JRules BRMS


And WebSphere
Business Events

IBM BPM Solution Patterns & Product Touch Points