AUTOSKED™

pigeoneggtrainsNetworking and Communications

Oct 24, 2013 (3 years and 7 months ago)

69 views

AUTOSKED


Hardware Required

at the Dealership

and

The DMS Interface


WWW.AUTOSKED.COM



Review the eight videos on this
web page and see autosked in
action. You can actually ‘test drive’
autosked from this web site. There
are instructions on how to ‘be a
service advisor’ and use the
screens used by the service
advisor, or ‘be a customer’ and
make an appointment at our demo
service department using either the
IVR phone system or the web.

ADIS LLC (480) 279
-
3651

3305 E Powell Court (503) 210
-
0326 (fax)

Gilbert, AZ 85297
www.autosked.com


add the autosked server

at the dealership

DMS

Advisor
s

Autosk
ed

At the dealership we add an
Autosked application and phone
server.


The Autosked server needs a
LAN
-
side, static IP address


The dealership provides a login,
for very limited and specific
access and password, so
Autosked can access the DMS
server (ADP or Reynolds &
Reynolds)

FIREWALL / ROUTER

PORTS FORWARDED:

20
-
21
-
22, & 1818 for web

RESTRICTED FROM
ONLY AUTOSKED
SUPPORT IP’S

Interface #1

get files from the DMS

DMS

Advisor
s

Autosk
ed

Early each morning Autosked
logs into the DMS server and
requests several custom
dealerships reports:

Customers

Vehicles

Vehicle History

Campaigns

Op Codes

etc.

These report files are placed
on the Autosked server,

Autosked builds/rebuilds it’s
own data base

FIREWALL / ROUTER

PORTS FORWARDED:

20
-
21
-
22, & 1818 for web

RESTRICTED FROM
ONLY AUTOSKED
SUPPORT IP’S

Advisors use a browser

to access Autosked

DMS

Advisor
s

Autosk
ed

Service Advisors, and others
access Autosked via Internet
Explorer or the Fire Fox web
browser.

The Autosked application is
written in ‘C’ for performance
but communicates via HTTP
and uses HTML, PHP and
Java to support the client
PC’S.


These client PC’S ‘see’ the
Autosked application as a
web server. (Autosked uses
port 1818 instead of port 80,
the standard web server
port)

FIREWALL / ROUTER

PORTS FORWARDED:

20
-
21
-
22, & 1818 for web

RESTRICTED FROM
ONLY AUTOSKED
SUPPORT IP’S

Advisor Schedules

Kept on Autosked,

Not on the DMS Server


DMS

Advisor
s

Autosk
ed

Each Service Advisor has a
schedule for their team on
the Autosked server.


Appointments are no longer
kept on the DMS server


Each advisor has
customized schedules
reflecting the needs and
abilities of the individual
advisor and teams

something not available in
any DMS

FIREWALL / ROUTER

PORTS FORWARDED:

20
-
21
-
22, & 1818 for web

RESTRICTED FROM
ONLY AUTOSKED
SUPPORT IP’S

Interface #2

Repair Order is sent

to the DMS

DMS

Advisor
s

Autosk
ed

At ‘reception’, when the customer
bring in the vehicle, the advisor
uses the appointment screen to:


Review the ‘repair order’


Enter mileage and tag number


Print the pre
-
RO form


… clicks ‘Create & Print RO’

Autosked logs in to the DMS:


receives the RO creation screen,


fills it in electronically

and the DMS prints the repair
order as it normally does.


The DMS handles the repair order
from then on through completion,
pricing, cashiering and into
accounting.

FIREWALL / ROUTER

PORTS FORWARDED:

20
-
21
-
22, & 1818 for web

RESTRICTED FROM
ONLY AUTOSKED
SUPPORT IP’S

IVR

analog today, IP tomorrow

DMS

Advisor
s

Autosk
ed

4 internal, analog lines in a
new hunt group; lead
number is also a DID

Phone Switch

IVR used for making
or cancelling an
appointment…

Coming Q2 ’07

IVR will give status to
customer…



work in progress



work done



work done, $ due



pay with CC

Coming Q3 ’07

I/P Interface to


5000
-
7000

FIREWALL / ROUTER

PORTS FORWARDED:

20
-
21
-
22, & 1818 for web

RESTRICTED FROM
ONLY AUTOSKED
SUPPORT IP’S

WEB Appointments

from the dealership’s web page

Autosk
ed

1: Dealership
web server

2: Autosked
web server

1: The customer logs into dealership
server, navigates to: ‘service’ then
‘make an appointment’ and is routed
to the Autosked web server.


2: The customer makes an
appointment in a process that is very
similar to making an airline
reservation. The confirmation is
immediate. A confirmation email is
also sent to the customer with
cancellation link.

Port 1818

FIREWALL / ROUTER

PORTS FORWARDED:

20
-
21
-
22, & 1818 for web

RESTRICTED FROM
ONLY AUTOSKED
SUPPORT IP’S

Autosked Support

(option #1)

Autosk
ed

Autosked
Support
Department

FIREWALL / ROUTER

PORTS FORWARDED:

20
-
21
-
22, & 1818 for web

RESTRICTED FROM
ONLY AUTOSKED
SUPPORT IP’S

The dealership must
allow restricted access
from Autosked support
department…

DMS

Advi
sors

Advi
sors

Advi
sors

Autosked Support

(option #2)

Autosk
ed

Autosked
Support
Department

DEALERSHIPS NORMAL
FIREWALL/ROUTER

The dealership must
allow restricted access
from Autosked support
department…

DMS

Advi
sors

Advi
sors

Advi
sors

existing Internet
connection

NEW AUTOSKED FIREWALL/ROUTER

RESTRICTED ACCESS FROM
AUTOSKED SUPPORT DEPARTMENT
FORWARD ONLY PORTS 20
-
21
-
22
(AND 1818 FROM THE WEB SERVER )

AUTOSKED SERVER
CONNECTED VIA NEW
DSL LINE TO
AUTOSKED SERVER ON
A SEPARATE SUB
-
NET

NEW DSL LINE