Siemens Power Transmission - North of England Excellence

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Nov 21, 2013 (3 years and 6 months ago)

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© Siemens AG 2013.

Siemens Power Transmission

Journey to Excellence

Jack Winters

January 2013

© Siemens AG 2013.
All rights reserved.

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Today

Siemens AG overview

Siemens Power Transmission

Using the feedback

Why bother with EFQM and R4E?

Our ‘
Journey to Excellence‘

Next steps

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3

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© Siemens AG 2013.
All rights reserved.

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Siemens AG
-

strong local partner for customers



in more than 190 countries

Employees

Revenue (billions of

)

Major production facilities

23%

28%

81,000

20.5

77

Americas

32%

116,000

10.8

76

15%

Europe, Africa,

Middle East

(excl. Germany)

28%

38%

27.9

67

102,000

17%

19%

60,000

14.4

71

All numbers refer to continuing operations.

Germany

Asia, Australia

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All rights reserved.

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Divisions


Imaging &
Therapy Systems


Clinical Products


Diagnostics


Workflow &
Solutions


Healthcare

Divisions


Industry
Automation


Drive
Technologies


Customer
Services


Metal
Technologies


Industry

Divisions


Fossil Power
Generation


Renewable
Energy


Oil & Gas


Service


Power
Transmission

Energy

Divisions


Rail Systems


Mobility and
Logistics


Low and Medium
Voltage


Smart Grid


Building
Technologies

Infrastructure & Cities

Our vision: To provide answers

to the great challenges of our time

New!

© Siemens AG 2013.
All rights reserved.

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Siemens’ sustainable cities
initiative in London


The Crystal explores how we can create
a better future for our cities.


Home to the world's largest exhibition
focused on urban sustainability.


It reveals the challenges that cities face,
and the ways we can reduce their
environmental impact using sustainable
technologies, many available today.


Based in the Royal Victoria Docks, the
centre of London's new Green
Enterprise District

© Siemens AG 2013.
All rights reserved.

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Power Transmission Division



The link between power generation and distribution

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All rights reserved.

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What do we do in Siemens Power Transmission?


Transmit and distribute electrical power from the point at which
it’s generated to the electricity network operators



Design and build electricity substations for National Grid and
other major customers



In Renewables, provide innovative technology to connect the
power generated from off
-
shore wind turbines to the National
Grid



Offer sub
-
sea interconnection technology linking remote


areas with more densely populated areas of the UK


where power demand is higher



Provide transformer products and services to


Siemens and other external customers

© Siemens AG 2013.
All rights reserved.

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Why bother with EFQM and

Recognised for Excellence (R4E)?


Allows you to fundamentally review how your business works;
identifying any gaps


EFQM is a true ‘excellence model’


it clearly and simply describes
‘what good looks like’


it’s well tested & proven


As our FD recently commented ‘it enables you to speak the same
language as other businesses’


It creates great benchmarking opportunities


who’s an expert in the
area where you need to do better?


External assessors help ensure fairness and credibility
-

employees
are more likely to be honest in their feedback


Excellence awards tells your customers that you are seriously
focused on improvement


It also tells existing and potential employees that you are always
looking to make this a better place to work


The Siemens experience


the businesses that use EFQM tend to have higher customer

satisfaction, better employee engagement and increased business profitability

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Challenges before the assessment……..


Being assessed as a new stand alone business


Global organisational Power Transmission restructuring
challenges


New strategy being developed and rolled out, balanced
scorecard and KPIs alignment


Mandated Siemens global approaches and


processes with new restructuring


Transformer business (TR) recently joined the business



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All rights reserved.

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10

Why go for a R4E assessment?


We wanted a ‘firm stake in the ground’


where are we
at as a newly formed division?


We needed flexibility as when we were assessed
-

at
the Siemens financial year end to give us
improvement clarity for FY13


We would receive external recognition if our score was
above the norm


The feedback analysis doesn’t take long


it’s very
credible and practically very useful


© Siemens AG 2013.
All rights reserved.

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EFQM summary feedback


Sept 2012

Strengths


Process Management
-
strength leading to consistent & innovative
project delivery


Great reputation for expertise leads to tender success


High & improving customer satisfaction


Large investment in training and development


Recognition schemes and employee benefits


High and improving employee engagement survey perceptions


Clear understanding of the strategy & the need to stay ahead


Actions show working towards being fit and able to deliver the strategy


Improvement focus


Being well prepared for future market changes


management skills


Improved CSR approach and measures at key sites needed


Perception skills gaps in new areas are not being addressed


Leaders are not as visible as they were as the organisation grows

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Our post EFQM improvement approach


Strategy communication


-

continue to roll out the business strategy and video

-
aligning our balanced scorecard and KPIs at all levels



Business improvement programme

-
prioritise and refocus on value added improvements in
line with strategy & feedback



Employee feedback


-
Global engagement survey (GES) / EFQM focus groups
and listening groups




Management strategy meeting



feedback from
managers on their improvement suggestions feeding
into..




Employee engagement group (EEG)

set up to discuss
feedback from all above sources and define a few key
2013 improvement actions

© Siemens AG 2013.
All rights reserved.

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Recognised for Excellence
-

5 Star


'We are delighted to have won this important award, which is a
huge recognition for the work of the UK team and business. It is
very important for us to get external endorsement and bring in
experienced BQF assessors for a really independent view. This
is critical for us to improve and stay at the top of our game.


'The award demonstrates that we are on the right track and we
will continue to use the EFQM Excellence Model and external
assessments to build an even stronger business to capitalise
on the great power transmission opportunities that lay ahead.
The Model provides a well developed structure for both short
and long term improvement which helps underpin our business
excellence culture.'



John Willcock, Managing Director,

Siemens Power Transmission UK


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All rights reserved.

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Thank you



Questions?








Jack Winters

Head of Employee Engagement & Business Improvement

Siemens Power Transmission

jack.winters@siemens.com

Tel: 07808 823183