ASTD BEST 2013

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Nov 17, 2013 (3 years and 8 months ago)

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© 2002
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2013 Nuance Communications, Inc. All rights reserved. Page
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ASTD BEST 2013


Retaining, Engaging ,
Developing Top
Technical Talent

Linda Landry


VP, Talent Management

Juli Rochon


Director, Engineering Excellence

Nuance Communications

Global Learning & Development

October 2013

© 2002
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2013 Nuance Communications, Inc. All rights reserved. Page
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Agenda



The landscape



The ask and opportunities



The

education and grounding process



The journey



The

opportunity

© 2002
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2013 Nuance Communications, Inc. All rights reserved. Page
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The landscape



© 2002
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2013 Nuance Communications, Inc. All rights reserved. Page
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Reinventing the relationship between

people

and technology


Defining the next
generation of human
-
computer interaction:
Intelligent Systems


Deeply invested in
creating effortless and
natural user experiences


Best known for rapidly
advancing

voice
-
recognition
technology

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2013 Nuance Communications, Inc. All rights reserved. Page
5

5
billion

mobile cloud
transactions daily

3,900

patents &

applications

65+

countries

12 billion

customer calls

served annually

800 million

mobile keyboards
shipped annually

13,000

mobile app

developers

12,000

employees

70
+

languages

1,200

voice and language
scientists and
engineers

5 billion

lines of medical data
transcribed annually

25 million

voice
-
enabled cars
sold annually

© 2002
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2013 Nuance Communications, Inc. All rights reserved. Page
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Industry Perspective


"Apple
has always relied on
Nuance
,
for the speech
-
recognition
technology.
By
branching out with its own
speech team


stocked with
former Nuance scientists, no less


Apple could very well be
signaling a move away from
relying on Nuance for this core
technology. And the speech wars
are just heating up:
Microsoft

and
Amazon

both have speech
engineering offices in the Boston
area too
.“


anonymous

War for talent right now is intense…

© 2002
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2013 Nuance Communications, Inc. All rights reserved. Page
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The ask and opportunities

© 2002
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2013 Nuance Communications, Inc. All rights reserved. Page
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Engineering Excellence


the ask

Purpose


Technical career development program to identify, develop, reward and retain top technical talent
globally


Improve innovation and product quality by growing engineering capability and improving
engineering practices

Target

Audience


Technologists across the company


at all levels


in all divisions


focus on individual contributor
roles

Program

Drivers


Direct request from management team and senior technical leaders


Technical employee requests through engagement survey

T
he retention
and career progression of
technical
employees.

FOCUS:

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2013 Nuance Communications, Inc. All rights reserved. Page
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Engineering Excellence goals



Engagement


Improved technical employee engagement



Retention


Improved retention of technical employees globally



Innovation


Increased cross
-
pollination across divisions and technical teams


Patents


Increased clarity around patent application process



Collaboration


Increased knowledge sharing across technical teams

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2013 Nuance Communications, Inc. All rights reserved. Page
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Staffing and incremental budget


FY13

Director

Technical Program
Manager

Speaker Programs

Technical Program
Manager

Career Development

Technical Program
Manager

Innovation

Instructional

Designer

Content Developer

Doing more (much more) with less

Category

Forecast Budget

Speaker Honorariums

$ 50,000

Licensing

$ 30,000

Branding

$ 5,000

Total Cost

$ 85,000

*
Industry standard is one technical program manager per 500 employees: the
expectation is that Nuance will scale by adding headcount to Engineering
Excellence incrementally over the next two years

© 2002
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2013 Nuance Communications, Inc. All rights reserved. Page
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First…get grounded and get smart

© 2002
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2013 Nuance Communications, Inc. All rights reserved. Page
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The beginning…

© 2002
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2013 Nuance Communications, Inc. All rights reserved. Page
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Who is already doing this well?

NASA Academy of Program/Project and Engineering Leadership (APPEL)

Structure


Programming begins in Kindergarten


Movement through Project Levels based on success


No real formalized program of progress

(public organization)

Key Tenets


Failure as a learning tool (painful failures)


Creating a reflective organization


Knowledge sharing is key


It’s the work that matters most


provide increasingly

complex assignments (for development and for reward

Keys

to program
effectiveness


Building trust across levels of leadership


Vocal backing and participation from leadership


Clear budget must be established


Get out there and stay out there


Ultimately about perceptions

Structural & Principle Benchmark

© 2002
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2013 Nuance Communications, Inc. All rights reserved. Page
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Sample Level Structure
-

NASA

© 2002
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2013 Nuance Communications, Inc. All rights reserved. Page
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Who is already doing this well?

Systems Engineer (SE) Competency Benchmark

Competency Model Components:

1.
Enterprise Perspectives

2.
SE Life
Cycle

3.
SE
Planning & Management

4.
SE Technical Specialties

5.
Collaboration and Individual
Characteristics

All but level 4 competencies are relevant
across all types of System Engineers


allows for scalability of
program

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2013 Nuance Communications, Inc. All rights reserved. Page
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Best practice only gets you so far


need to be sure to test
against organizational need and ability to consume and then
adapt appropriately before moving forward

Bringing it home

Cautionary Tale

Industry
best
practice

Nuance
business
need

Value

and

ROI

© 2002
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2013 Nuance Communications, Inc. All rights reserved. Page
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The journey: part 1

© 2002
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2013 Nuance Communications, Inc. All rights reserved. Page
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Getting leadership buy
-
in


Be courageous


believe in your ability to make an impact


Get
in front and stay in front of your senior leaders


Know what you are talking about


Ask
and then listen and then act and then report back


Speak
their language


learning talk is meaningless


Treat the executive team as your investors


Make it real
-

use stories and specific examples


Create an emotional connection to what you are doing


Believe in the power of what you are doing


be your brand!

© 2002
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2013 Nuance Communications, Inc. All rights reserved. Page
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Understanding and getting the masses
onboard

Purpose


Define technical success through the eyes of
Nuance technologists

Process


In
-
depth interviews with R&D Leadership


Discussions with over 100 individual technologists
and thought leaders


Participation from all geographies, divisions and
levels

Results


Clarification of program goals


Foundation for programming


0
10
20
30
40
Nuance
Contributors
-

Division

0
10
20
30
40
50
60
Canada
EMEA
United States
Nuance Contributors
-

Location

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2013 Nuance Communications, Inc. All rights reserved. Page
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Defining success through their eyes

How can we help them
achieve success?



By facilitating serendipity


By connecting him with
her with him with her with
him


By opening people up to
each others thoughts


By providing a platform to
express, share, learn and
listen

© 2002
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2013 Nuance Communications, Inc. All rights reserved. Page
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The journey: part 2

© 2002
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2013 Nuance Communications, Inc. All rights reserved. Page
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Engineering Excellence pillars

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2013 Nuance Communications, Inc. All rights reserved. Page
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Engineering Excellence Program Phases

Phase 1

Professional
Development

Q2
-
4 FY13

Phase 3

Career Development

Advanced


H2 FY14

Phase
2

Career Development

Fundamentals

H1 FY14


Phase 1 Professional Development programming successfully launched on
January 10, 2013


Phase 1 programming continues and matures through FY14


Phase 2 &
3 are designed to help
our technologists develop their careers and
intuitively navigate through learning and career
resources

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Phase 1: programming foundations

Program

Description



5 Habits of Successful Technologists


Senior leaders share thoughts and vision around success


Case

studies from trusted colleagues and peers



Technical Architecture Overview


Led by the product architect or technical lead


Insight into the technical architecture of our products/platforms


High
-
level overview of key components and their interactions



Nuance TechnicallySpeaking


Access to internal, industry, and academic thought leaders in
research, development, and technology areas that relate to our
work at Nuance


Designed to spur innovation and expand knowledge



Engineering Excellence Overview


Regular monthly

series to keep up with the latest on the
Engineering Excellence program



Patent Education


Complete

education program covering how to
identify patentable

ideas, navigating the application process

and disclosing inventions


Developed in conjunction with Nuance Legal

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2013 Nuance Communications, Inc. All rights reserved. Page
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Impact: Breaking Down Silos

Session title

Intra
-
divisional*

Inter
-
divisional*

SpeechAnywhere

40%

60%

Nina

45%

55%

Nuance Mobile Platform

36%

64%

Clinical

Language Understanding

63%

37%

Equitrac Serverless Printing

59%

41%

Dragon Medical

360 | Mobile
Recorder

66%

34%

Swype

32%

68%

PowerScribe 360

57%

43%

Voice Biometrics

32%

68%

Technical Architecture Sessions

Cross
-
Pollination Highlights:


Pre
-
program


teams were
highly (and alarmingly) siloed


Engineering
Excellence provides
opportunities for technical teams
to collaborate across divisions,
platforms, and
technologies


Participation
rates show a high
level of engagement.


Average of 52% inter
-
divisional
attendance in sessions


Inter
-
divisional attendance has
led to numerous technological
advances

*Intra
-
divisional = attendees from within the division of the product/platform being
discussed.

*Inter
-
divisional = attendees from outside the division of the products/platform being
discussed.

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2013 Nuance Communications, Inc. All rights reserved. Page
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69%

24%

7%

My knowledge and/or skills
increased as a result of the session.

Agree
Somewhat agree
Disagree
74%

18%

8%

The scope and level of the material
presented was appropriate and met
my expectations.

Agree
Somewhat agree
Disagree
Impact: Session Feedback

The majority of feedback from
technologists tells us Engineering
Excellence programming:


Increases their knowledge on mission
critical technology topics


Meets their expectations around quality and
scope


Can be applied on the job to current and
future projects

42%

49%

9%

I will be able to apply the knowledge
and/or skills learned in this session
to my job:

In my immediate/short-term work
In my long-term work
Never
© 2002
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2013 Nuance Communications, Inc. All rights reserved. Page
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What’s next?


FY14
o
pportunities …

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2013 Nuance Communications, Inc. All rights reserved. Page
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Engineering Excellence Program Phases

Phase 1

Professional
Development

Q2
-
4 FY13

Phase 3

Career Development

Advanced


H2 FY14

Phase
2

Career Development

Fundamentals

H1 FY14


Phase 2 & 3 Focus


helping our technologists develop their careers
and intuitively navigate through learning and career resources

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2013 Nuance Communications, Inc. All rights reserved. Page
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Career Development Components


Interactive Career Hub


Technical skills library
aligned to learning
opportunities


Movement tracking
and job opportunity
awareness


Employee career
experience video
library


Leveraging of corporate
Reward & Recognition
platform for
technologist
focused programs


Implement Five Habits
award program


Provide peer recognition
opportunities


Career Development
Framework & Toolset

Reward &
Recognition

Rising Stars
Program


Technical career
program for rising high
potential technologists


Focus
on
level 8
-
6


Focus
on
key projects
with high business
impact


Opportunity
to
contribute to
organization and for
visibility and recognition



© 2002
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2013 Nuance Communications, Inc. All rights reserved. Page
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Interactive Career Hub

Links directly to
IDP Process

© 2002
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2013 Nuance Communications, Inc. All rights reserved. Page
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Quarterly “Innovation Challenge” Days

Details

Goal

Boost engagement and open up

opportunities to innovate across
key technical teams

Structure

Teams/individuals

are given
24 hours

to create and present a
technical project of their choice

Benefits

Company: foster creativity, explore radical ideas

(innovation),
retention

Individual/Team: autonomy, collaboration, networking, visibility

Schedule


Q1 FY14


Montreal


Q2 FY14


Burlington


Q3 FY14


Seattle


Q4 FY14


Merelbeke

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2013 Nuance Communications, Inc. All rights reserved. Page
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Enhanced Professional
Development

Additional

FY14

Programming

Technology Foundations

B
r
ing

new and acquired technologists to baseline knowledge levels
on key areas:


decrease ramp up time


improve quality of solutions

Cross Cultural
Communications

I
ncrease understanding, collaboration and retention across global
technical teams


program focused on business critical projects and
geographies

Process

and Tools
Optimization

Help

technologists navigate the tools and processes used to get
things done to increase efficiency, productivity and quality of work

Ad Hoc Specialized

Programming

Individual

or short series programs on key business topics including
Operational Excellence, Design Thinking and more

© 2002
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2013 Nuance Communications, Inc. All rights reserved. Page
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Engineering
Excellence

New
Employee
Orientation

Individual
Development
Planning

Reward &
Recognition

High Potential
Program

Management
Development

Nuance
Research
Conference

Program maturation leads to
increasing alignment to key
organizational initiatives


Surrounding technologists with
learning


culture shift


holistic


Increase expectations of
technologists around information
accessibility and context


Join entire company on critical
evolutionary journey


Promote view that Nuance is a
place to build a long term career

Deepened Program Alignments

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2013 Nuance Communications, Inc. All rights reserved. Page
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And ultimately…

Create
three integrated Excellence
organizations modeled on
Engineering
Excellence:

Engineering


FY13

Product
Management


FY15

Sales


FY14

Organization

Supporting Focus

Engineering

Product research and development

Sales

Sales development and productivity

Product

Management

Formal product management structure
and development program

Customer

All programs will be focused ultimately on
delivering exceptional products/solutions to our
customers


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2013 Nuance Communications, Inc. All rights reserved. Page
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