IT Update Presentation PowerPoint by Robyn East - The University ...

panicyfewInternet and Web Development

Nov 18, 2013 (3 years and 4 months ago)

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Dan Reed

Dan_Reed@unc.edu

Chancellor’s Eminent Professor

Vice Chancellor for Information Technology and CIO

Robyn East

robyn_east@unc.edu

Associate Vice Chancellor for Information Technology and Deputy CIO

IT Update

ITS Is …


Security and privacy services


Computer laboratories


IT Response Center (ITRC)


Campus licensed software


Carolina Computing Initiative (CCI)


Blackboard and distance education


Electronic classrooms


On
-
campus telephony


Campus network and email


Administrative applications


Research computing support


and many more things …


What Is ITS Today?

ITS Services

ITS Organization

Ten Strategic Areas


Communications


Audrey Ward


Teaching and learning


Charles Green


Research computing


Ruth Marinshaw (acting)


in interview process


Telecommunications


John Streck


Security and Policy


recruiting in progress



ITS Business Office and HR


John Gallagher


IT infrastructure and operations


Judd Knott


Enterprise data management


Steve Cornelison (acting)


Enterprise applications


Stephanie Szakal


User support and engagement


Priscilla Alden


Mission

-

Support, empower and enrich faculty, staff and students

-

Advance UNC Chapel Hill institutional missions

Campus Advisory Committees


Technical advisory groups


user support and communications


teaching and learning/academic computing


research computing


enterprise applications and data


telecommunications and networking


security


IT business processes


Other campus IT committees


Faculty IT Advisory Committee (FITAC)


IT Directors Group


Institutional Data Group


Carolina Computing Initiative (CCI)


Undergraduate student laptop
requirement


begun fall semester 2000


must meet or exceed minimum
specifications


see http://www.unc.edu/cci for details


currently an IBM (Lenovo) ThinkPad


via contract to be rebid this year


financial aid, where needed, is part of the
process


On site hardware and software
support


ITS Response Center (ITRC)


ITS Teaching and Learning

Instructional Support


Center for Instructional Technology (CIT)


advice, assistance, accessibility


community building and support



Ongoing training and education


staff, faculty and student training




Blackboard electronic course support


online communication, assessment and administration


currently hosting over 2500 sites


see https://blackboard.unc.edu


ITS Teaching and Learning

Classroom Services


Learning Space Design


Classroom Support


equipment maintenance


Classroom Hotline


pick up the “red phone” for
technical support



Classroom status


195 general purpose


143 multimedia equipped


~600 Hotline requests/month






Technology vs. Non-Technology Classrooms by Year
12
13
13
13
19
22
31
41
53
75
90
110
114
127
136
144
-10
40
90
140
190
1993
1995
1997
1999
2001
2003
2005
2007
Year
Number of Rooms
Technology
Non-Technology
ITS Teaching and Learning

ITS Computer Laboratories


Eight laboratories


laser printers


Desktop PCs


courseware


Laboratory support


student fees


Buildings with labs are in

Green

ITS Teaching and Learning

Research Computing Upgrades



Dell Linux Cluster


deployment in progress


520 Intel Xeon blades


1040 processors


high
-
speed Infiniband interconnect


35 terabytes of scratch storage


will enable new research and discovery



Secure domain for statistical computing


pilot with two research projects


access to standard set of applications


ITS Research Computing

Research Computing Resources



Computing


IBM P690, Sun E15K, SGI Origin 3800


IBM Blade Center Linux cluster


NEW: SGI Altix, Dell Linux cluster


Storage


30 TB local or network
-
attached disk


120 TB capacity archival mass storage


Software



>100 scientific and statistical applications


Staff scientists


research project collaboration and code optimization


ITS Research Computing

ITS Infrastructure

and Operations



Data center operation



7x365 monitoring



Systems administration



Server hosting



Backup and recovery

ITS User Support

and Engagement


Computer repair center


ITS Response Center/Help Desk


Remedy services


On
-
site support


Walk
-
in support


ResNet


Response Center (ITRC)

Multiple
support modes

ITS User Support and Engagement

ITS Communications


New ITS News web page



Web support



Content management



Technical and user help documentation



Carolina Technology Consultants


ITS Enterprise Data Management


Enterprise database administration


Shared dataspace (AFS)


Data warehouse


Data access and reporting

ITS Enterprise Applications


Development and support of systems


enabling campus business processes


Support for campus email and calendaring


Online directory


Identity management


Enterprise Administrative Systems


Today’s realities


UNC
-
CH’s core administrative systems must be replaced


the average age of applications is 14 years


all are built atop outdated technology


student system was implemented in 1988


will be desupported in less than three years


financial system was also implemented in 1988


HR was implemented in 2000, but the vendor no longer exists


payroll system was implemented in 1968, making it 38 years old!

ITS Enterprise Applications

Alumni

Records System

Development Office

Contributor Records System

Office of the President

Financial System

UNC Television Contributor

Records System

Environmental Health and
Safety Management
Information System

Training and

Development System

Campus Directory

Computer Repair Center
System

Other State Agencies

Investments Management

Budget System

Cash Receipts

Purchasing System

ONE Card System

Student Stores Retail
Management System

Employment System

Finance and Administration

Payroll

Accounts Payable System

Coeus

Asset Accounting

Travel Accounting

Materials Management
Inventory Control
System

Printing Services
Management System

Campus Police System

Person ID (PID)
Management System

Employee Records

Tarheel Temps

Position Management

Benefits System

InPower Human Resources
Information System

Admissions

Student

Web Services
-

Student Central

Student Records
-

Grades,
Transcripts, etc.

Billing for Tuition and
Fees

Student Aid

Student Housing

Academic
Advising

Institutional
Reporting

External Agencies
Online Interfaces

Degree Audit

Student Information Services

Student Web Services


Applicant Central

Insite Space Management
System

Motor Vehicle Tracking

Capital Improvements Facility Planning & Design

MAXIMO Cogeneration Facility System

Facilities Maintenance Enterprise

Utilities Billing System

Work Order Tracking

Equipment Tracking

Mailing Services System

Inventory Tracking

Job Tracking

Inventory

Time & Material Tracking

Facilities Procurement

Facilities Personnel System

Information Technology Purchases System

Finance Central

UNC Physicians &
Associates Medical

Billing System

Continuing Education
Management System

Other University Applications

Telecommunications Billing System

Enterprise Applications Today

Admissions

Student

Web Services
-

Student Central

Student Records
-

Grades,
Transcripts, etc.

Billing for Tuition and
Fees

Student Aid

Student Housing

Academic
Advising

Institutional
Reporting

External Agencies
Online Interfaces

Degree Audit

Student Information Services

Student Web Services


Applicant Central

Employment System

Payroll

Person ID (PID)
Management System

Employee Records

Position Management

Benefits System

InPower Human Resources
Information System

Facilities Personnel System

Alumni Records System

Development Office

Contributor Records System

Office of the President


Financial System

UNC Television

Contributor Records System

Environmental Health and
Safety Management
Information System

Training and Development System

Other University Applications

Systems Targeted for Replacement

Investments Management

Budget System

Cash Receipts

Purchasing System

Finance and Administration

Accounts Payable System

Asset Accounting

Travel

Accounting

Materials Management
Inventory Control System

Equipment Tracking

Inventory Tracking

Inventory

Facilities Procurement

Information Technology Purchases System

Finance Central

ITS Telecommunications


Campus network


wired and wireless


design,
engineering, maintenance and upgrades


Telephony


Cable TV services




Research & Development


Voice over IP


Convergence of voice and data

ITS Security


Intrusion prevention and detection


email SPAM, viruses and worms


campus anti
-
virus software (Symantec AntiVirus)


campus SPAM filtering


ITS scans systems and networks regularly


375,000+ instances per month of malicious traffic stopped with intrusion
prevention appliances


100,000,000+ suspicious scans detected per month


infected systems are “sandboxed” to protect campus


Federal privacy and security requirements


Health Insurance Portability & Accountability Act (HIPAA)


medical record privacy


Gramm
-
Leach
-
Bliley (GLB)


financial privacy

Technology Planning and

Special Projects



evaluation of new and
emerging technologies


comprehensive technology
test and evaluation lab


collaboration with units
across ITS and the
University



From RFID to Smart Dust


Smart dust (pixie dust)


wireless environmental sensors


perhaps as small as 1 mm


commodity hardware and MEMS


flora and fauna measurements


an IP address for every frog


see www.dustnetworks.com


RFID tags


secure, inexpensive and disposable


passive and active versions


contents: identity, state, location


logistics management and tracking


Walmart leadership and EU Euro tracking

UCB COTS

Smart Dust

Smart Infrastructure


Buildings


energy adaptation based on behavior


location
-
specific scheduling


Offices


occupant and behavior recognition


footfall and chair usage patterns


context
-
sensitive response


Homes


biometric measurements


health monitoring and independence


Mobility Changes Everything


Wireless revolution


explosive growth of wireless access points


airport lounges, Starbucks™, …


growing community supporting public access


“War Driving”


identifying public access points


Microsoft Smart Personal Objects Technology


FM subcarrier transmission (top 1000 markets)


news, traffic, stock quotes, weather, messages


Ubiquitous biometric monitoring


VivoMetrics “Lifeshirt” monitors 40 features


saves data to a PDA



Network Convergence


Voice and data convergence


Session Initiation Protocol (SIP) enables Internet conferencing,
telephony, presence, events notification and instant messaging


Support for roaming across multiple networks


Single device with multiple capabilities


Desk telephone, cellular and campus Wi
-
FI

Travel (mobile)

Work (Wi
-
Fi)

Home (Wi
-
Fi)

Web and Social Processes


Google


it’s a search engine, it’s a verb, …


Blogs


published self
-
expression


Instant Messenger


social networks


Wireless messaging


semi
-
synchronous


Internet commerce


the dot.com boom/bust


EBay, Amazon


Spam, phishing, …


anti
-
social behavior

Education: A Look Back …

Source: Marc Prensky

And a Look Forward …


Today’s students have


10,000 hours of video games


250,000 email messages


10,000 hours on cell phones


20,000 hours of television


500,000 of commercials


<5000 hours reading books



Implications


different life experiences

Social Computing and UNC


FaceBook
TM


90% of UNC undergraduates use it


Social network communities


74% of campus use a social network


The identity information being disclosed is stunning


deep social and privacy implications

Friendster Network (UC Berkeley

Computing Pervades Critical
Infrastructure

University Data Challenges


Multiple cultures


arts, humanities and social sciences


sciences and engineering


Many scholarly communication approaches


books, monographs, journals, conferences


access time, priority and intellectual property


multiple media and expression


text, audio, video, artifacts, performances, …


primary and secondary source materials


professional societies and private publishers


Institutional repositories


multiple visions and roles


digital archives and/or alternative publication venues


research and education


access modes and goals, not just articles or books


longitudinal access and lifelong learning


what and how much to save


declining cost of storage and simplicity of deposit


Digital Reality: The Exponentials


Megabyte


a small novel


Gigabyte


a pickup truck filled with paper or a DVD


Terabyte: one thousand gigabytes


~$1000 today


the text in one million books


entire U.S. Library of Congress is ~ten terabytes of text


Petabyte: one thousand terabytes


1
-
2 petabytes equals all academic research library holdings


coming soon to a pocket near you!


soon routinely generated annually by many scientific instruments


Exabyte: one thousand petabytes


5 exabytes of words spoken in the history of humanity


See www.sims.berkeley.edu/research/projects/how
-
much
-
info
-
2003/


Source: Hal Varian, UC
-
Berkeley

Web Services and Business Processes


From browser
-
centric to service
-
centric


from human
-
computer to computer
-
computer


structured negotiation and response


Workflow creation and management


end
-
to
-
end service negotiation


inter
-
organizational interaction


Prerequisites


metadata standard for service descriptions


standard communication mechanisms


resource discovery and registration

Technology Push and Business Pull

Source: Gartner Group

The Opportunity Ahead


“I have also asked Vice Chancellor
Reed to lead a major strategic planning
effort for information technology,
encompassing everything from high
-
speed computing to what we know will
be necessary major investments in
administrative computing to replace
systems that are increasingly obsolete.
We have not fully tapped leading
-
edge
information technology as an intellectual
lever to help advance the University’s
mission. And we have not yet fully
realized the potential of the Carolina
Computing Initiative. This will be a major
effort. The leading public university must
lead in technology.”

Carolina’s Institutional Priorities


Strengthen faculty recruitment, retention, development


Create richest possible learning environment for
undergraduate, graduate and professional students


Invest in centers of excellence in research and creativity


Enhance Carolina’s engagement with North Carolina and
the world


Successfully complete campus development plan; begin
Carolina North


Determine strategies to direct resources to highest priorities


Define Carolina’s role as a leader

Strategic IT Planning


Committee objectives


build a University
-
wide commitment to a shared strategic IT vision


identify or assist with articulating major IT issues


identify significant obstacles and risk to the attainment of IT goals


recommend methods for overcoming them


enable necessary communication with deans and other administrators


regarding the potential of IT to advance the University’s mission


encourage coordination of University
-
wide technology efforts


establish and communicate strategic priorities


the enhancement and use of technology


engage and build relationships with stakeholders


foster innovation and creativity via application of information technology



Committee outcome


five year plan, with strategic goals




Campus Strategic IT Planning


Tied to campus strategic plan


becoming America’s best public university


Coordinated planning groups


overall strategic IT plan


Research &

Scholarship

Committee

Coordinating

Committee

Communication

& Networking

Committee

Enterprise

Applications

Committee

Education

& Learning

Committee

Education and Learning


Areas of Focus


Novel educational approaches


How can computing technology foster innovative approaches to
classroom, small group and independent education? What role should
the Carolina Computing Initiative (CCI) play?


Distance and continuing education


How should technology be used to supplement the traditional
instructional model?


Given continuing economic dislocation, how and should Carolina extend
its continuing and just in time educational reach across North Carolina?


Pedagogical assistance


What technical services do instructors need?


How do we identify and evaluate technical strategies for academic
instruction?


How do we assist non
-
technical academic instructors in understanding
and applying appropriate technology to instruction?


Research & Scholarship

Areas of Focus


Digital data management


With the explosive growth of “born digital” data, what strategies
should Carolina pursue to establish a leadership role in digital
data management?


Scholarly publication and curation


ownership, distribution, review, …


Information security and privacy


Accessibility and protection


Research computing infrastructure


scientific data management


digital scholarship and curation

Communications & Networking
Areas of Focus


Next generation telephony


How will convergence of voice and data impact how we work?


Local, state, national and international networking


End
-
to
-
end optical control plane switching


WiMaX and regional coverage


Telematics and logistics management


Management of web presence and online content


Branding and marketing


Standards and tools for managing content


Web usability and access


Consistent look and feel


Easy
-
to
-
find information and services


Enterprise Applications

Areas of Focus


Enterprise administrative systems


What business process changes are required to improve
administrative efficiency and effectiveness?


How can we use technology to manage the amount of resources
devoted to administrative tasks at the university?


Messaging


Digital convergence


Institutional data management


What issues related to data acquisition, access, usage,
stewardship and management exist and how should they be
addressed?


Identity management


How do we enter the world of federated identity?

Information Technology Services (ITS)

is the central organization providing all members of
the Carolina community with computing services for

academic and administrative endeavors.

http://its.unc.edu