Engineering Time and Attendance Services

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Nov 3, 2013 (3 years and 9 months ago)

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Arizona State University

Ira A. Fulton School of Engineering

Engineering Technical Services


Rev.
11/03/13

1


TAS
MOU

Created: 0
6
/
23/11



Version
: 1.0



Engineering
Time and Attendance

Services

Memo of Understanding (MOU
)


Contents

1

Executive Summary
................................
................................
................................
..........................

2

2

General Time and Attendance Services

................................
................................
........................

2

3

Setup, Training and Maintenance for Time and Attendance System

................................
.........

2

4

Enhanced Features
................................
................................
................................
...........................

2

5

Terms and Conditions
................................
................................
................................
......................

2

6

Fina
ncial Responsibilities

................................
................................
................................
...............

3

7

Party Responsibilities

................................
................................
................................
......................

3

8

Problem Reporting

................................
................................
................................
...........................

3

9

Contacts for this agreement
................................
................................
................................
............

4

10

Signatures of approval
................................
................................
................................
.....................

5

Arizona State University

Ira A. Fulton School of Engineering

Engineering Technical Services


Rev.
11/03/13

2


TAS
MOU

Created: 0
6
/
23/11



Version
: 1.0



1

Executive S
ummary

Thi s
memo of understandi ng

i s a

wri tten unde
rstandi ng about the l evel of servi ce ETS wi l l provi de
wi th Engi neeri ng’s
Ti me and Attendance Servi ces
.
Thi s agreement covers responsi bi liti es for
setup
,
confi gurati on,
trai ni ng, and
ongoi ng
mai ntenance

and support.

Thi s document cl ari fies both parti es’

responsi bil ities and procedures to ensure
that
the
customers’
needs are met i n a
n accurate and

ti mel y manner.


2

General
Time and Attendance

Services


Ti me and Attendance

appl i cation
servi ces
provided by ETS and outl i ned i n thi s
agreement i ncl ude:




Setup

and customized configuration



T
raining




Yearly hardware and software maintenance



Feature Enhancements


3

Setup, Training and Maintenance

for
Time and Attendance

System

ETS wi l l provi de any
setup; uni t/school confi guration and getti ng started
trai ni ng
to on
-
board a new cl i ent to the
exi sti ng
Ti me and Attendance

System.
Setup and trai ni ng i s a one
-
ti me event, after whi ch the cl i ent i s then trai ned as
the “system admi ni strator” and abl e to perform routi ne confi gurati on and admi ni strati ve tasks for thei r
own
organi zati on wi thi n the web appl i cation.

ETS i s
responsi ble for mai ntai ni ng exi sting appl icati ons ensuring functi onality
wi th newest web devel opment framework, software versi ons and OS updates.


4

Enhanced Features

Functi onal i ty enhancements

to
t
he Ti me

and Attendance

system

wi l l requi re revi ew and approval from the web team
,
web team management, and the Di rector of IT i n ETS
.

Approved functi onal i ty enhancements

must be appl i cabl e to al l
customers of the appl i cati on. Functi onal i ty enhancements wi l l not

be approved i f the enhancement benefi ts one
organi zati on/uni t/customer onl y.


5

Terms and C
onditions


Agreement period

Thi s agreement i s val i d from the effecti ve date bel ow and remai ns i n effect
unti l the fol l owi ng one year anni versary
date, at whi ch
poi nt the agreement may or may not be renewed for another year
. The agreement

wi l l

be revi ewed
annual l y

before the anni versary date
.
As
web

technol og
i es
, pol i c
i es
,
and envi ronments
evol ve, Engi neeri ng Techni cal
Servi ces wi l l i ncorporate revi si ons i nto th
e agreement. In the absence of the compl eti on of a revi ew, the current
agreement wi l l remai n i n effect unti l both parti es mutual l y agree to the proposed changes
.


Effecti ve

date:



Service goals and level of support

ETS
wi l l assign a
pri mary contact

for
your project
. Thi s person wi l l be your pri mary contact poi nt for communi cati on,
questi ons, servi ce enhancements and probl em resol uti ons. Your
contact

wi l l work cl osel y wi th you to ensure that
you recei ve the hi ghest l evel of customer support and sati sf
acti on.

The
pri mary contact

or
member of the web
Arizona State University

Ira A. Fulton School of Engineering

Engineering Technical Services


Rev.
11/03/13

3


TAS
MOU

Created: 0
6
/
23/11



Version
: 1.0


support team wi l l respond by tel ephone or emai l to
a
customer

s request, questi ons or probl ems wi thi n 4 hours.
If a
resol uti on
i s not avai l able at the
ti me
ETS

contacts the customer,
ETS

wi l l attempt to es
ti mate the resol uti on ti me.


6

Financial R
esponsibilities


The customer agrees to compensate Engi neeri ng Techni cal Servi ces for the use
of servi ces i n the amount of $
1
4
00.00

as

a one
-
ti me
set
-
up
confi gurati on
fee, and a $
700
.00

annual mai ntenance fee
.
ETS wi l l i nvoi ce

the
uni t
department

for the amount and p
ayment i s due i n ful l when i nvoi ced.



7

Party R
esponsibilities


Customer responsibilities


Customer agrees to:



Fol l ow appropri ate
MOU
procedures.



Acknowl e
dges and understands that thi s i s
l eadi ng

edge technol ogy

for whi ch technol ogi cal
obstacl es requi ri ng di agnosis and mutual cooperati on coul d occur.



Wor
k wi th an assi gned
devel oper
.



Understands that thi s i s a Uni versi ty enterpri se appl i cati on.



Pay al l fi nancial charges associated wi th servi ces ren
dered.


ETS responsibilities


The
ETS
Web Devel opment Appl i cati on

team agrees to:



Host the web appl i cation wi thi n the ETS web server i nfrastructure
.



Ensure that the web appl i cati on i s secure and meets
Uni versi ty web securi ty standards
.



Moni tor web
appl i cati ons and server envi ronments for any techni cal i ssues that may ari se
.



Mai ntai n appropri ate ful l and i ncremental system backups
.



Pay for hardware mai ntenance on
underl yi ng physi cal hardware and storage systems
.



Pay for software mai ntenance on underl
yi ng web server appl i cati on software
.



Vendor noti fi cati on and fol l ow
-
up for hardware and software probl ems
.



ETS Change control procedures wi l l be fol l owed for server operati ng system and appl i cati on
mai ntenance
.



System probl em escal ati on when system i s dow
n.



Meet response ti mes associated wi th the pri ori ty assigned to Customer i ssues.



Mai ntai n appropri atel y trai ned staff.



System tuni ng and fi l e mai ntenance, as wel l as any system rel ated work, whi ch affects performance,
usage or hardware connecti vi ty.



Confi gure establ i shed securi ty standards and pol icies
.

8

P
roblem
Reporting


For functi onal probl ems or ques
ti ons: Cal l

or emai l your Web Appl i cati on Devel opment

l i ai son

or someone on the
Web Appl i cati on Devel opment team:


Jeff Carpenter




jeff.carpenter@asu.edu


480
-
965
-
2459

Nathan Deneau




nathan.deneau@asu.edu


480 965
-
3143

Deni se Fel senthal



deni se.
fel senthal @asu.edu

480
-
965
-
7872

Arizona State University

Ira A. Fulton School of Engineering

Engineering Technical Services


Rev.
11/03/13

4


TAS
MOU

Created: 0
6
/
23/11



Version
: 1.0


9

Contacts for this agreement

Deni se Fel senthal
i s the ETS contact regardi ng pol i cy or terms of changes to the
Memo of Understandi ng
.

Deni se
Fel senthal i s the pri mary admi ni strati ve contact.
Vi rgi ni a Hol t
ey

i s the fi nanci al contact, responsi ble for al l budgeti ng
and accounti ng processes.
Arizona State University

Ira A. Fulton School of Engineering

Engineering Technical Services


Rev.
11/03/13

5


TAS
MOU

Created: 0
6
/
23/11



Version
: 1.0


10

Signatures of approval


By si gni ng bel ow, al l parti es agree to the terms and condi ti ons descri bed i n thi s
Memo of Understandi ng

Engineering Technical Services

Name

Title

Deni se Fel senthal

Di rector, Informati on Technol ogy

Si gnature

Date



Web
Li ai son

Contact Informati on




Fi nanci al Contact

Contact Informati on





Customer

Information
:

Name


Title


Dept/Mailcode




Si gnature

Emai l

Phone




Fi nanci al Contact

Dept.

Phone





Servi ces Purchased:



TAS
Ini ti al Setup Fee


$14
00.00











Speci al

Notes
: