Advanced Diploma in MANAGEMENT PRACTICE - Ulster Business ...

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Nov 20, 2013 (3 years and 11 months ago)

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UNIVERSITY OF ULSTER



PROGRAMME SPECIFICATION


C
OURSE OR HONOURS SUBJECT TITLE:
Advanced Diploma in Management

P
ractice


1.

AWARD INSTITUTION/BODY:

University of Ulster

2.

TEACHING INSTITUTION:


University of Ulster

3.

LOCATION:


All Campuses and Outcentres

4.

ACCREDITED BY:


Not Applicable

5.

FINAL AWARD:


Advanced Diploma in Management Practice

(AdvCert Exit Award)

6.

MODE OF ATTENDANCE:


Part
-
time

7.

SPECIALISMS:


None

8.

COURSE/UCAS CODE:

1888, 1899, 1900, 5794, 1910,

1928, 4348,
5742, 5751, 6016, 6073, 6345, 6609,

6611

9.

DATE WRITTEN/REVISED:


Effective from
2011
/12



10

EDUCATIONAL AIMS OF THE COURSE


The educational aim and objective of the Advanced Diploma in Management Practice
is to provide practising or aspiring managers with the appropriate relevant knowledge
and u
nderstanding of the principles and practices of mana
gement to enable them to
make an operational and/or strategic
contribution to the running of their organisation
through the attainment of organisational objectives and improvement of performance.

In addit
ion, a further aim is to improve work performance by integrating a university
education into the workplace.



11

MAIN LEARNING OUTCOMES


The following reference points were used to inform the development of the programme
and its learning outcomes:




the
University’s Vision and core strategic aims, teaching and learning strategy and
policies;



current research or other advanced scholarship carried out by academic staff;



subject benchmark statement

for Business and Management
;



requirements of professional, statutory or regulatory bodies occupational standards
in fields where these are relevant;



national and University qualifications and credit frameworks;



relevant European or international reference points
;



National occupationa
l standards in fields where these are relevant; and



contemporary and anticipated organizational practice.


The course provides opportunities for students to achieve and demonstrate the
following learning.


Successful students will be able to:


11K

KNOWL
EDGE AND UNDERSTANDING OF SUBJECT


K1

Critically evaluate the role of the key functional areas of management and their
inter
-
relationships.

K2

Assess the skills required to effectively manage self and others and benchmark
against best practice and formulat
e plans for performance improvement.

K3

Identify and apply information from a variety of sources to assist effective
decision making within an organisational context.

K4

Analyse internal and external factors that impact on the planning process and
achieve
ment of performance outcomes.

K5

Examine contemporary business issues and the implications for management
practice.

K6

Debate the validity and reliability of a range of best practice models.


Teaching and Learning Methods:

Lectures, seminars, case studies, directed reading,
group work


Assessment Methods:

Formative assessment: Individual and group exercises,
Summative assessment: coursework


11I

INTELLECTUAL QUALITIES


I1

Analyse, reformat and
synthesise
a wide range of inf
ormation.

I2

Review theoretical concepts and philosophical underpi
nning relating to
organisations and

management.

I3

Generate ideas and solve problems through the analysis of information.

I4

Reflect on and appraise performance of self and others.

I5

Develo
p a rigorous approach to the acquisition of new knowledge.


Teaching and Learning Methods:

Lectures, seminars, case studies, directed reading,
group work


Assessment Methods:

Formative assessment: Individual and group exercises,
Summative assessment: coursework


11P

PROFESSIONAL/PRACTICAL SKILLS


P1

Use and evaluate appropriate diagnostic tools

designed to identify and analyse
the development needs of self and others.

P2

Devis
e and justify development plans in line with personal and organisational
needs.

P3

Source, analyse and present information in a structured manner using
appropriate media.

P4

Accept responsibility and accountability within an appropriate range of matters.

P
5

Exercise sound judgement in creative problem solving.


Teaching and Learning Methods:

Lectures, seminars, case studies, directed reading,
group work


Assessment Methods:

Formative assessment: Individual and group exercises,
Summative assessment: coursework


11T

TRANSFERABLE SKILLS


T1

Appreciate the importance of continuing professional development and promote
life
-
long learning.

T2

Demonstrate employability and career d
evelopment skills supported by a high
level of self
-
awareness.

T3

Communicate ideas and arguments effectively, verbally and in written form,
drawing on academic conventions and in a form appropriate to the intended
audience.

T4

Demonstrate sensitivity to t
he values and interests of others and orchestrate
collaborative endeavour towards common goals.

T5

Use problem
-
solving skills, creativity and flexibility to generate innovative
solutions.

T6

Use ICT effectively to source and present information.


Teaching
and Learning Methods:

Lectures, seminars, case studies, directed reading,
group work


Assessment Methods:

Formative assessment: Individual and group exercises,
Summative assessment: coursework



11

PROGRAMME LEARNING OUTCOME MAP


The matrix displays only the measurable programme outcomes and where these are developed and assessed within the modules offe
red
in the programme.


Module

Outcomes

Titles

Level

Code

K1

K2

K3

K4

K5

K6

I1

I2

I3

I4

I5

P1

P2

P3

P4

P5

T1

T2

T3

T4

T5

T6

Finance

5

ACF332


































Governance and
Business Ethnics

5

BMG305



































International
Economics and Finance

5

BMG329


































Credit and Risk
Management

5

BMG331


































Legal Concepts relating
to Banking

5

BMG332
































Leadership

5

BMG340






































Personal and
Professional
Development

5

BMG341








































Improving
Organisational
Performance

5

BMG343








































Strategy

5

BMG345






































Communications

5

BMG381


































Change Management

5

BMG383


































Organisational
Development Project

5

BMGxxx









































Managing in the 21
st

Century

5

BMGxxx





































Marketing

5

MKT320





































Customer Service
Management

5

MKT344






































SECTION

B



12

STRUCTURE AND REQUIREMENTS FOR THE AWARD


The Advanced Diploma
award
is comprised of 120 overall credits, with a minimum of
90 at Level 5 and a maximum of 30 at Level 3.


The Advanced Diploma in Management Practice currently comprises six 20 point
modules at Level 5. There are two core modules (BMG340 and BMG341), with t
he
remaining 80
credit

points achieved through completion of four elective 20 credit
modules from level 5.
However, i
t is also proposed that the Organisational
Development Project be introduced to comprise 40
credit
points at Level 5, reflecting
the exten
t of the learning outcomes and assessment workload. As such, it would be
possible to complete four 20
credit
point modules (two core, plus two elective
modules), together with the Organisational Development Project module
to
achieve the
necessary 120
cred
it
points.


The exit award of the Advanced Certificate is achieved following the successful
completion of three modules, two core modules (BMG340 and BMG341), plus one
further elective module from the Advanced Certificate/Advanced Diploma elective suite
of modules, all of which are at level 5.


The language of instruction is English
.


Module Title

Credit
Level

Credit
Points

Module
Status

Awards


Leadership

5

20

Compulsory


Personal & Professional Development

5

20

Compulsory


Plus
four
elective
s

from the following:


Finance

5

20

Optional


Governance and Business Ethics

5

20

Optional


International Economics and Finance

5

20

Optional


Credit and Risk Management

5

20

Optional


Legal Concepts Relating to Banking

5

20

Optional


Improving
Organisational
Performance

5

20

Optional


Strategy

5

20

Optional


Communications

5

20

Optional


Change Management

5

20

Optional


Organisational Development Project

5

40

Optional


Managing in the 21
st

Century

5

20

Optional


Marketing

5

20

Optional


Customer Service Management

5

20

Optional


Advanced Certificate

60 Credit Points at level 5

EXIT

Advanced Diploma

120 Credit Points at level 5

EXIT

SECTION

B



13

SUPPORT FOR STUDENTS AND THEIR LEARNING


Students and their learning are supported in a number of
ways:




A comprehensive induction for new students regardless of entry level, and for
returning students



Provision of study skills, ICT and professional development within modular structure



Student handbooks and module handbooks provided



Each course has
appointed a Course Director



Each student has a university e
-
mail account and internet access



Course Director relates directly to students enrolled on course



Excellent staff/student ratio with the School being based on the one site



Opportunity to address ge
neral course concerns through the student/staff
consultative committee

(separate committees are formed for each year of the
course) or directly with Course Director



Personal studies advisor allocated to each student


regular meetings available



Feedback on

academic progress at the end of each semester via Course Director
and/or Studies Adviser



Facilities and assistance offered by the library and computer staff , student e
-
mail
accounts



Student Services Department provide advice and services on accommodation
,
health, counseling and guidance, careers, childcare, finance and special needs



Students are also supported through the Sport and Recreation Department,
International Office, Students’ Union and the Chaplaincy



Personal Development Planning is a component
of core module BMG341
Managing Personal and Professional Development



Web
-
supplemented learning with online supervision as appropriate.



14

CRITERIA FOR ADMISSION


Applicants must satisfy the University’s general entry requirements and specific
requirements for admission to the course are detailed below:


Applicants must normally:


(a)

have gained a Certificate of Higher Education or an equivalent standard in an
approve
d alternative qualification;


(b)

be working in, or aspiring to work in, supe
rvisory/management roles in their
work organisation.



and


(c)

provide evidence of competence in written and spoken English (GCSE grade C
or equivalent);



or, as

an alternative to (a) and/or (c
):


(d)

provide

evidence of their ability to undertake the programme through the
accreditation of prior experiential learning.


SECTION

B



15

EVALUATING AND IMPROVING THE QUALITY AND STANDARD OF
TEACHING AND LEARNING


Mechanisms for the review, evaluation and improvement of teach
ing and learning




Module evaluation questionnaires/module forum/module freeform responses



Module reviews and teaching team reports



Peer observation of teaching and feedback



Staff/Student Consultative Committee meetings


at least one per semester



Student
Questionnaires



Annual Subject Monitoring



External Examiners visit and report



Course Committee meetings


at least one per semester



School Board meeting



Periodic Staff Reviews



Participation in Staff Development activities



School teaching and learning worksh
ops



Faculty Board meeting



Membership of ILT and other Professional Bodies



16

REGULATION OF STANDARDS


Assessment rules


General course regulations are in accordance with the current University of Ulster

“Charter, Statutes, Ordinances and Regulations” and updated annually in the Student
Handbook for the course and on the web. The pass mark for each assessment element
is 40% and for each overall module.


The results of candidates who have successfully comp
leted the Advanced Diploma
shall be graded by order of merit as Pass with Distinction, Pass with Commendation
and Pass.


The assessment results for the final level of the programme (Level 5) shall determine
the overall grading. The weighting of each modul
e’s contribution to the final result shall
be determined by the module’s credit value.



The following shall be the minimum overall percentages used to determine the final
grading of candidates:


Pass with Distinction


70%

Pass with Commendation

60%

Pass




40%


Candidates admitted with advanced standing shall be assessed in accordance with
these programme regulations using the evidence from the accredited prior learning.


Candidates who fail to satisfy the requirements for the award and have passed
appro
priate modules shall be assessed for the award of an Advanced Certificate.


SECTION

B



External examiners


The duties of the external examiner in relation to this course will include:




Consultation with the internal examiners, through the Course Director, in
relation to
the approval and moderation of all forms of assessment



Consideration of the standard of marking of examination papers and other forms of
assessment and reporting to the Board of examiners on such revisions of the
marking as they may consider ne
cessary;



Attendance at meetings of Boards of Examiners



Reporting in writing to the Pro
-
Vice
-
Chancellor and other management committees
on the standards of the course, the standards of assessment and the standards of
student performance.


External examine
rs are academic subject or professional experts appointed from
outside the University and have an important role in assuring the quality and standard
of the award. Their key functions are to contribute to the assurance of the standards of
the award and th
e fair treatment of students. They are involved in the moderation and
approval of assessments and the moderation of the marking undertaken by internal
examiners. The full roles and responsibilities of the External Examiner are set out in the
University of

Ulster’s Handbook for External Examiners. Training is provided on
request and by appointment.



17

INDICATORS OF QUALITY RELATING TO TEACHING AND LEARNING


The
Ulster Business School
at
t
he University of Ulster

has been recognised for its
adherence to quality assurance systems and procedures relating to teaching and
learning. The most recent audit by the Quality Assurance Agency (
2007
) awarded the
Faculty a maximum score of 4 out of 4 in all six aspects.


The B
usiness Institute encourages staff to become members of relevant professional
bodies.


Faculty academic staff members are encouraged to become members of the Institute
of Teaching and Learning.


The majority of staff in the Business Institute hold postgrad
uate teaching qualifications


Staff engage in research and consultancy activities within the subject area.
Research
is also an integral part of the Faculty’s drive to ensure quality in specialist subject
areas. The Faculty obtained a grading of 3A in the

most recent Re
search Assessment
Exercise (2008
).


The majority of the teaching staff are subject specialists and have relevant and recent
industrial experience.




SECTION

B



UNIVERSITY OF ULSTER


1.

TITLE








CODE


Advanced
Diploma in Management
Practice

[
1888, 1899,
1900, 1910

(with Advanced Certificate in Management

1928
, 4348, 5742, 5751,

Practice Exit Award)

5794,
6016,
6073, 6345,



6609, 6611
]



Advanced Diploma in C
ontact Centre Management

[6268]

(with

Advanced Certificate in Contact Centre

Management Exit Award)


2

MODE OF ATTENDANCE



Part
-
time


3

DURATION



Part
-
time
:
Normally 1 calendar year (3 semesters of study)


4

LOCATION



All university campus locations
and

outcentres


5

FACULTY




Ulster
Business School


6

ADMISSION REQUIREMENTS


Applicants must:


(a)

have gained a Certificate of Higher Education or an equivalent standard
in an approve
d alternative qualification;


(b)

be working in, or aspiring to work in, supervisory/management roles in
their work organisation.



and


(c)

provide evidence of competence in written and spoken English (GCSE
grade C or equivalent);



or, as

an alternative to (a) and/or (c
):


(d)

provide evidence of their ability to undertake the programme through the
accred
itation of prior experiential learning.


7

EXEMPTIONS


7.1

Studies pursued and examinations passed in respect of other qualifications
awarded by the University or by another university or other educational
institution, or evidence from the accreditation of

prior experiential learning, may
be accepted as exempting candidates from part of
the programme

provided that
SECTION

B



they shall register as students of the University of Ulster for modules amounting
to at least the final
50% of the credit value of the award at t
he highest level.


8

ATTENDANCE REQUIREMENTS


8.1

Students are expected to attend all classes associated with the
programme

and
be punctual and regular in attendance.


8.2

A student who has not been in attendance for more than three days through
illness or other cause must notify immediately the Course Director. The student
shall state the reasons for the absence and whether it is likely to be prolonged.
Where the absence i
s for a period of more than five working days, and is
caused by illness which may affect their studies, the student shall provide
appropriate medical certification in accordance with the General Regulations for
Students.


8.3

Students who are absent wit
hout good cause for a substantial proportion of
classes may be required to discontinue studies, in accordance with the General
Regulations for Students.


8.4

Recognising that the method of delivery renders 8.2 as non
-
applicable, the
Business Institute po
licy is that students are required to attend minimum of 80%
of classes for each module.


9

RULES GOVERNING STUDENT CHOICE


9.1

Modules are offered as indicated in the table at section 17
.

Revisions may be
made in accordance with the University’s quality assurance procedures.
Module availability may vary.



10


EXAMINATION AND ASSESSMENT


10.1

The performance of candidates shall be assessed by the Board of Examiners in
accordance with t
he Regulations Governing Examinations in Programmes of
Study.


10.2

Candidates shall be assessed in the modules for which they have enrolled in
each year of study. At the discretion of the Board of Examiners candidates may
be required to attend a viva v
oce examination.


10.3

Within each module candidates shall be assessed by coursework in accordance
with the attached table.



10.4

The pass mark for the module shall be 40%.


11


SUBMISSION OF COURSEWORK


11.1

Coursework shall be submitted by the dates sp
ecified by the Course
Committee.


11.2

Students may seek prior consent from the Course Committee to submit
coursework after the official deadline; such requests must be accompanied by a
satisfactory explanation, and in the case of illness by a medical cert
ificate. This
application shall be made to the Course Director.


SECTION

B



11.3

Coursework submitted without consent after the deadline shall not normally be
accepted.


12


PROGRESS


12.1

Progress from semester 1 to semester 2 is automatic
.


12.2

For part
-
time
programmes, subject to 13 hereof, candidates are required to
pass all modules in each year of study in order to proceed to the next.


13


CONSEQUENCES OF FAILURE


13.1

Candidates who fail to satisfy the Board of Examiners in assessment may be
permitted at
the discretion of the Board to re
-
present themselves as specified in
13.2 for one or more supplementary examinations and repeat such coursework
or other assessment requirements as shall be prescribed by the Board. Such
candidates may be exempted at the di
scretion of the Board from the normal
attendance requirements. Where candidates are required to repeat coursework
or to take a supplementary examination the original mark in the failed
coursework component or examination shall be replaced by a mark of 40%

or
the repeat mark whichever is the lower for the purpose of calculating the
module result.


13.2

In each year, the consequences of failure shall normally be as follows:


Failure in module(s) with an overall value up
to and including 60 credit points

Repe
at
once only

of specified
examination(s) and/or coursework in the
failed module(s) (examinations August).


Failure in modules with an overall value of
more than 60 and up to and including 80
credit points


Repeat
specified examinations and/or
coursework
in the failed first semester
module(s) (examinations January) and of
specified examinations and/or coursework
in the second semester modules
(examinations May) with or without
attendance.


Failure in modules with an overall value of
more than 80 credit po
ints

Withdraw from the programme.


14


CLASSIFICATION OF FINAL RESULT


14.1

The results of candidates who have successfully completed the Advanced
Diploma shall be graded by order of merit as Pass with Distinction, Pass with
Commendation and Pass.


14.2

The assessment results for the final level of the programme (Level 5) shall
determine the overall grading. The weighting of each module’s contribution to
the final result shall be determined by the module’s credit value. (See table at
section 17).



14.3

The following shall be the minimum overall percentages used to determine the
final gradings of candidates:



Pass with Distinction


70%

SECTION

B




Pass with Commendation

60%


Pass




40%


14.4

Candidates admitted with advanced standing shall be assessed in
accordance
with these programme regulations using the evidence from the accredited prior
learning.


14.5

Candidates who fail to satisfy the requirements for the award and have passed
appropriate modules shall be assessed for the award of an Advanced
Certif
icate.


15


ILLNESS AND OTHER EXTENUATING CIRCUMSTANCES


15.1

The Board of Examiners may in the case of candidates who are prevented by
illness or other sufficient cause from taking or completing the whole or part of
the assessment or whose results are sub
stantially affected by illness or other
sufficient cause:


(a)

permit the candidate to complete, take, or repeat the examination or
coursework or both at an approved subsequent date
or


(b)

deem the candidate to have passed and recommend the award of an
Aegrotat Advanced Diploma
.




15.2

Before an Aegrotat award is recommended a candidate must have indicated
that he or she is willing to accept the award.


16

REVISIONS TO REGULATIONS



These regulations may be revised during the student’s period of regist
ration in
accordance with the procedures approved by Senate.

SECTION

B



17

TABLE



Year

Semester

Level

Module Title

Code

Credit
Value

Status

Compulsory (c)

Optional (o)

Assessment Methods

Contribution to the
overall mark of the
Final Award

% Examination

% Coursework

Any

Any

5

Leadership

BMG340

20

C


100

16.6%

Any

Any

5

Personal & Professional Development

BMG341

20

C


100

16.6%

Any

Any

5

Finance

ACF332

20

O


100

16.6%

Any

Any

5

Governance and Business Ethics

BMG305

20

O


100

16.6%

Any

Any

5

International Economics and Finance

BMG329

20

O


100

16.6%

Any

Any

5

Credit and Risk Management

BMG331

20

O


100

16.6%

Any

Any

5

Legal Concepts Relating to Banking

BMG332

20

O


100

16.6%

Any

Any

5

Improving Organisational
Performance

BMG343

20

O


100

16.6%

Any

Any

5

Strategy

BMG345

20

O


100

16.6%

Any

Any

5

Communications

BMG381

20

O


100

16.6%

Any

Any

5

Change Management

BMG383

20

O


100

16.6%

Any

Any

5

Project Management

for Contact
Centres*


BMG432

20

C*


100

16.6%

Any

Any

5

Organisational Development Project

BMGXXX

40

O


100

33.3%

Any

Any

5

Managing in the 21
st

Century

BMGXXX

20

O


100

16.6%

Any

Any

5

Marketing

MKT320

20

O


100

16.6%

Any

Any

5

Customer Service Management

MKT344

20

O


100

16.6%


*

All modules are generic to both the Advanced Certificate in Management Practice and the Advanced Certificate in Contact Centr
e Management, with
the exception of BMG432 which may
be
used on the Advanced Certificate in Contact Centre Management only.