Smart Grid Project

nosejasonElectronics - Devices

Nov 21, 2013 (3 years and 8 months ago)

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Glendale Water & Power’s

Smart Grid Project

Customer Engagement


Glenn Steiger, General Manager/CEO

May 16, 2012



Municipal utility NE of Los Angeles


Population 210,000


1 of 33 Publicly Owned Utilities
selected by DOE for a Smart Grid
Grant


GWP Received $20 million


1
st

in Nation to Sign DOE
Agreement


Awarded $1 million Smart Grid
Grant from CEC


Winner of the GridWeek
Leadership Award for AMI/ Smart
Grid Deployment

Glendale Water & Power

4

Smart Meters

Smart Grid Project Phase I

Design

Plan

Execute

Status

Itron

Open Way Meter with 900 MHz
mesh and Zigbee radios

Smart Water Meters

Smart Grid Project Phase I

Design

Plan

Execute

Status

Meter Installations




Total Meters


116,273


Electric



83,833


Water



32,440



19

Leak Sensors and Detection System

Smart Grid Project Phase I

Design

Plan

Execute

Status

3

Communications Backhaul



Over 400 Tropos Radio Installations

Design

Plan

Execute

Status

4

In
-
Home displays and control


Status

Design

Plan

Execute

5

In
-
Home displays


Status

Design

Plan

Execute



Vendor selection and contracting completed



Pilot underway



Full deployment planned for first quarter 2012

OPOWER Web Portal


Design

Plan

Execute

Status

ICE Thermal Energy Storage


180 Units Commissioned


Over 1000 to be installed

Design

Plan

Execute

Status

Electric Vehicles

Status

Design

Plan

Execute


Electric Vehicle Penetration Study
Completed by a consultant


GWP expects between 1,185 EVs by
2015 and 6,846 EVs by 2020


Program to provide charging
station incentives in design stage


Deployment Underway

Demand Response


Full Deployment Summer 2012

Design

Plan

Execute

Status

Distribution Automation



Feeder Automation and Substation Automation Pilot Project
locations selected, initial testing and systems selection is
underway



Design

Plan

Execute

Status

Meter Data Management System (MDMS)

Smart Grid Project Phase I

Design

Plan

Execute

Status

11

Smart Grid Architecture

GWP’s Smart Grid IT Architecture

25

Program Objectives

Reduce Cost for the Customer



Provide products to promote energy
efficiency


Water Conservation


Leak Detection


New rates to help customers to save money


New information to help customers to
understand their use and related costs


Support for smart appliances


Support for electric vehicles




Water Sustainability


Program Objectives



Support for anticipated innovations by our
customers and the industry


Program Objectives

New Processes

Meter to Bill

New Processes

Customer Service

“You might have a leak”


“Based on your usage
you can save money
with our new rate’


“Your new electric
vehicle is now in our
system so you qualify
for our charger rebate”

16

Customer Service




Leak Detection


Rapid Billing Question Resolution


New Rate Plans


Remote Connect/Disconnect


More Data Supplied to Customers


More Assistance with Conservation


Support for Electric Vehicles


Home Area Network Support


Fast outage detection and restoration


Improved Power Quality


Consumer Acceptance


Video


FAQ


Town Hall Meetings


Coffee in the park


Direct mail


Press releases


Billboards


Multi Language Support


Advisory Panel


Presence at the Commission and Council


Dedicated Stakeholder Management Team


Rapid response to customer questions and complaints


GWP Website with resources


Customer Surveys


Resisting

Some Resistance

Neutral

Accepting

Championing

Consumer Acceptance Rating (TPO subjective)



For Further Information


Glenn Steiger, General Manager/CEO

Glendale
Water & Power

Glendale, California, USA


Phone 818 548
-
2107


Email GSteiger@ci.glendale.ca.us