Introduction to Management

normaldeerManagement

Nov 20, 2013 (3 years and 6 months ago)

66 views

Introduction to Management

Section 1.1

The Importance of

Business
Management

Objectives


What management is


The three levels of management


The management process


Three types of management skills


The principles of management


The role of women and minorities in
management

What is Management?


Management is the process of deciding how
best to use a business’s resources to produce
goods or provide services.


Resources include employees, equipment, and
money


Managers are responsible for a variety of jobs:
schedule work shifts, oversee departments,
plan for the future, etc.

Levels of Management


Senior Management

is the highest level of
management.


Establish the goals and objectives, of the business


Decides what actions are necessary to meet those goals


Senior management usually includes:


Chairperson of the board of directors


Chief Executive officer CEO


Chief Operating Officer COO


Chief Financial Officer CFO


Levels of Management continued


Senior management is not involved in the company’s
day to day problems


They concentrate on setting the direction the company will
follow


Middle management

is responsible for meeting the
goals that senior management sets


Department heads and district sales managers


Sets goals for specific areas of the business and decides what
the employees in each area must do to meet those goals

Levels of Management continued


Supervisory Management

is the lowest level of
management


They are responsible for the day to day operations of the
business run smoothly


In charge of the people who physically produce the company’s
products or provide its services


Forepersons, crew leaders, and store managers


The three levels of management form a
hierarchy

or a
group ranked in order of importance


The Management Process


There are several ways to examine how
management works


Divide the tasks managers performance into
categories


Look at the roles different managers play in a
company


Roles

is a set of behaviors associated with a particular job


Look at the skills managers need to do their jobs

Management Tasks

All managers perform activities that can be divided into five
categories:


Planning
-
a manager decides on company goals and the actions
the company must take to meet them


Organizing
-
groups related activities together and assign
employees to perform them


Staffing
-
decides how many and what kind of people a business
needs to meet its goals and then recruits, selects, and trains the
right people


Leading
-
provides the guidance employees need to perform their
tasks. Ensure company’s goals are met


Controlling
-
analyze account records and make changes if
financial standards are not met

Management Roles


Most management roles fall into three categories:


Interpersonal roles
-
relationship with people. Provides
leadership within company and interacts with others
outside of the organization


Information
-
related roles
-
require a manager to
provide knowledge news or advice to employees


Decision making roles
-
are those a manager plays
when changes in policies, resolving, conflict, or
deciding how best to use resources

Management Skills


Conceptual Skills
-
helps manager understand how
different parts of a business relate to one another and
to the business as a whole


Decision making, planning, and organizing


Human Relations Skills
-
managers need to understand
and work will with people


Interviewing job applicants, forming partnerships with other
businesses, and resolving conflicts


Technical Skills
-
specific abilities that people use to
perform their jobs


Operating a word processing program, designing a brochure,
and training people to use a new budget system

Principles of Management


Managers often use certain rules when deciding how to
run their businesses


A
principle

is a basic truth or law


Developing principles of management is more
complicated than scientific principles


Management principles are developed through
observations or deduction


Deduction

is the process of drawing a general conclusion
from specific examples

Principles of Management continued


Management principles are more likely to
change than physical


Interpreted differently by different people


Management principles are viewed as guides
to action rather than rigid laws


Important part of being a manager is being
able to recognize when a principle should be
followed and when it should not.

Women and Minorities in Management


For many years managers of large and
medium sized US businesses were almost
exclusively white males


In the 50s and 60s women in the workforce
were mostly secretaries, teachers, salesclerk,
and waitresses


Minorities were confined to menial jobs such as
custodial work and manual labor

Women and Minorities in Management


Avon, eBay and Lucent all have women or minorities
CEOs


Hewlett
-
Packard was the 1
st

of the 30 largest U.S.
companies to appoint a women CEO
-
Carleton Fiorina


In 2000 women held 44% of managerial position in
public administration


In 2002 women made up 25.1 percent of Senior
Executive Service (federal government’s highest
managers)

Women and Minorities in Management


Despite many changes most senior managers in the
country are still white men


In 2002 only 16% of executives (Fortune 500) were
women and 71 of the companies had no women
officers at all


In America’s top 50 companies minorities only account
for 24 % of the managerial staff


Why? Because of the glass ceiling
-
an invisible barrier
that prevents women and minorities from moving up in
the world of business