Gandhi National Open University
ON LINE CALL CENTER & BPO AUTOMATION
This project contains more data in different field .If a user has any query or
he can write a query on the site by using facility support .The project
provides enough security .Any facility can be accessible to the user only after
ct can manipulate the various task like the personal information,
books, tourism, cricket , movies and about the on line query and report
The basic objective of this project is that we can gather the various kinds of
information from a single place, just like the call centers, where we make a
call and we ask about our need and then they give us the full information about
the related topics, for example, if we need to know how many tourist places in
delhi, we just have
to make a call to the call center and ask our question they give
us the full details, so here we prepare a global we site to gather the information of
the various kinds in just one place.
For easy and convenient processing we need to develop software which
as per our requirements. While preparing this software we got to remember few
things i.e. this software must have a friendly environment, in other words it
should not be much complicated to handle, it should have options for future
modifications . F
or smooth functioning, we had to prepare a database by which
we could enter the required data in their respective locations. so that we can use
them whenever needed. From security point of view this software has a special
login name and password allot
ted. Other than those no one could use this and on
entering an illegal password or login name an error message get displayed.
If we want to gather the information’s about the tourism, cricket news,
personal information etc.It is
very touch to get it because there is no place
to collect the information in quick manner.
The current system also fails in that manner to send a highly confidential
note to the administrative officers.
The current system is too time taking, much more man
power and less
Collection of the data for the various details
Collection of the group of information for cricket, tourism, movies, books etc.
Multimedia cum Web Technology and Expert System for Network The
oposed system comes under Multimedia cum Web Technology and Expert
System for Network category, as there is need to manipulate the transaction on
line network based for multi
user and faster and the quires output in quick
successive time and also the highl
Tools/Platform, Languages to be used
The proposed software is targeted to run on Windows 9x, Windows NT version
4.0 (Server/Workstation) and Windows 2000 (Professional/Server) editions.
as Front end tools
c) Back End Script
as Database Connectivity
Client side scripting
Back End (Central Repository)
SQL server is being used as Back End for application’s central repository. The reasons
to choose it
It is very simple to maintain.
It is highly secured.
It can support and manage a large amount of data.
It is a very scalable product and can support as many number of users as supported
by the infrastructure.
The web server uses for the cl
ient and server connectivity.
Hardware & Software Requirements
The system requirements for running this software includes
Ms WindowsXP or later.
MS SQL Server
Pentium Processor PI, PII, PIII, PIV with Ms Windows NT workstation.
ROM Disk Drive
VGA Monitor or higher resolution screen supported by Ms Windows
16 MB RAM for Win95, 32 MB for Win NT
A mouse or a pointing Device
40 GB HDD,3
A Printer for printing Reports
Number of Modules and their description
The project is basically deals with the various BPO tasks like to access the
information about the cricket, movies, news, etc.
User login module
In this face, existing user gives the user
name and password and can access
the other details and if he is current user then first he would have to register
himself by option Registration module.
This module gives a registration for
m to the user for the Registration. After a
name and password he would be registered by which he would be
Search facility on the main page to check the availability of the field in the
database and if that field is not available , message is generated . It works as a
search engine for some fields, this module deals with the various information
ON LINE BPO
RELATED TO THE
SEARCH ENGINE FOR
VARIOUS ON LINE
TO THE EBOOKS,
IT CAN CREATE NEW
USER AND PROVIDES
THE VARIOUS KINDS OF
THE ADMIN. CAN ALSO
PUT THE DATA RELATED
TO THE EBOOKS,
IT CAN ALSO MANAGE
THE VARIOSU KINDS OF
gathering like r
etrieval of information like, new, cricket, just by typing the related
D) About us :
This module covers the information of the website owner and the purpose of the
creation of the website.
In this module, the user can access the current
news or previous news according
to their need .In this Module we create external link to the external website that
already registered at the web world.
This module gives the facility of shopping, so user can interact through the
facility and in this module we create external link to the external website
that already registered at the web world, the module deals with the world of the
online shopping just like the various other web sites like, rediff.com, yahoo.com
that provides the
on line shopping to convenient the user to purchase any item.
In this module user can chat with the other person. Through this attractive
feature of module user can link to other user .In this module we also create a
external link to the exte
rnal website that already registered at the web world.
In this module user can access the entertainment in different field and in this
module we also create a external link to the external website that already registered
at web world
MODULES AFTER LOGIN BY USER
In this module, personal information is arranged in a place and user can
access the information by enter the id
no. In the search box.,
in the case we put the
information of the personal related to the particular organization and any one can
retrieve the information from this module, just like the various offices web site.
In this module, user can access the book details by enter
their type, for
example as we here that we can access the any books data from the internet, we
provides the user to access our website and retrieve the any topics information,
just by clicking, this feature is just like the various websites like bp.com,
In this module, the user can access the different tourist places according to
their need and can gain more knowledge through the tourist places.
In this module, the user can access the information and details of the movie
according to their need.
This module gives the knowledge to the user in the cricket field.
This module gives the facility of searching of that field .Through this
module user can search that field content which he want. It works
ike a search engine.
MODULES AFTER LOGIN
Administrator controls all the details of the project. In other words it
controls over all working of the project.
module stores the personal information of the person and facilitate the
user that he can access the details . In this module entry editing and deletion of
the new and old details can be done only by the admin.
This module contains the information
of different books, the admin store the
data of the various books, so that we can access the information in future.
This module stores the information of different tourist places. Through this
module user can access the details of tourist places
of any city .
This module store the detail information about the movies and user can take
the different information about the movies.
This module store the information of cricket at different level.The levels are
like player profile
and match profile .
This module handles the security features of software. It checks for
unauthorized login/accesses, unauthorized deletion/editing of records,
defining the access permissions to users, etc.
handles the process of all types of report generation. By this
module the user/admin can got the print of the user desired quaries like for
personal information, cricket , tourism , movies and books .These reports are
very beneficial for both user and the
Future Scope of the Project
To develop this project I had used two very convenient, reliable and
technical languages. These are Web Technology and SQL Sever. These
languages are such developed so that they could be used for a long time. This
my software a long time event. In this way
this software can be used by
constraints guard against accidental or intentional
tampering with data whereas
constraints ensure that any properly authorized
alteration, deletion, or insertion of the data in the database does not change the consistency and
validity of the data.
Accidental Security And Integrity Threats
Improper Authorization: The administrator can accidentally give improper
tion to a user, which could lead to database security and/or integrity violations.
Hardware failures, For example, memory protection hardware that fails could lead to software
errors and culminate in database security and or integrity violation, Intentiona
l Security And
A computer system operator or system programmer can intentionally bypass the
normal security and integrity mechanisms, alter or destroy the data in the database, or make
unauthorized copies of sensitive data.
orized user can get access to a secure terminal or to the password of an
authorized user and compromise the database. Such users could also destroy the database files.
We have used some security schemes to avoid above threats for
database and application.
In Database security, we have secure data and data integrity.
: The simplest and most common authentication scheme used is User name &
Password to authenticate the user.
is quite different from database security. Application security focuses on
securing not only data but also processes.
We have some constraints in security for database and application.
I. We cannot secure system files of operating
system and application.
II. Hardware Security.
Complete reference to
JS reference book
Complete reference to
On line eBooks’.