KM Presentation - Webs

nervousripSecurity

Nov 5, 2013 (3 years and 11 months ago)

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DISCUSSION TOPIC:
KNOWLEDGE
TECHNOLOGY ISSUES

MBA UUM

3rd Group Exercise

EXTERNALISATION : E.g Individual , Using 3G Mobile Technology.

COMBINATION: E.g Library, Using Online Library through World Wide Web
Technology or also call Internet.

SOCIALIZATION: E.g Online Games, Using Messenger for communication.

INTERNALIZATION: E.g CORPORATE MEETING. Using Teleconferencing or
Video Conferencing.

S
OCIALIZATION


Online Games, using messenger
for communication.

TACIT/ individual

E
XTERNALIZATION

-
Interview (video conferencing
-
3G)

C
OMBINATION

Library search, using online
library.

I
NTERNALIZATION

Corporate Meeting (Net Meeting,
teleconferencing)

EXPLICIT/ individual

EXPLICIT/ group

TACIT/ group

Knowledge on preparing food

Tacit knowledge

on food recipe

Marketing on food recipe


Create brand name
-

Jom Curry Mee


Advertise Jom Curry Mee


Pricing survey and promotion.


Home delivery


Phone ordering

Investment and banking on Jom curry mee


Get banker support


a. Apply Overdraft


b. Low interest rates



Get investment banker support


a. Obtain fund to set up manufacturing


b. Sell dry package (Instant noodle)





Goal

Listed in KLSE !!!!

Knowledge that not able documented (TT)


Cooking Curry Mee


A taste


The Cooking methodology


Marketing
-

Presentation Style


Marketing and sales idea


Company future plan


The ingredient used for curry Mee


Packaging of instant noddle


The marketing info
-

Survey


Customer feedback


Risk Study.

Knowledge that can be documented (TE)

Knowledge Management

What are the success factors in
knowledge management
initiatives?

Knowledge Management Cycle

Knowledge

Create

Capture

Disseminate

Manage

Store

Refine

Knowledge management initiatives have one three aims:

a.
To make knowledge visible mainly through maps, yellow pages and hypertext

b.
To develop a knowledge
-
intensive culture

c.
Build a knowledge infrastructure

Toyota Vios (Example)


C
reate
-

R&D on market demand, car comforts and
etc.


C
apture
-

Create a model based on the information
and using some programs: CAD


R
efine
-
Physically creation and make it to reality.


S
tore
-

The information store in knowledge database
system


M
anage
-

Manage info that available and do testing
model, ie: Test drive, Test the impact, Market
analysis.


D
isseminate
-

Distribute info to all department in right
format based to the needs of the department, ie:
Sales and Service


Knowledge management success factors:


Company financial support for R&D


Technical and infrastructure to support new model
design ie: automotive software


Using international language
-

English for
communication and document purpose, to create
an effective knowledge
-
sharing environment


Motivational team and good sharing culture in
order to support the knowledge management


Senior management support to initiate project and
provide resources