IP Communications for the

muterollMobile - Wireless

Dec 10, 2013 (3 years and 8 months ago)

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© 2004 Cisco Systems, Inc. All rights reserved.

Session Number

Presentation_ID

IP Communications for the

Small or Branch Office

Product Update

Cisco CallManager Express
Cisco Unity Express


May 2005

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© 2004 Cisco Systems, Inc. All rights reserved.


Ronlewis
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051805

Agenda


IP Communications Express


What is it?


Technical Support Bundles


CME/CUE Version Update


CME Ease of Use Project

CME Solution Builder

Quick Config Tool

Quick Start Guide

Installation Workflow Guide


Overall direction

What is coming down the pipe

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© 2004 Cisco Systems, Inc. All rights reserved.


Ronlewis
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051805

IP Communications Express


What is it?



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© 2003, Cisco Systems, Inc. All rights reserved.


Award
-
winning IP Communications solution on Cisco Integrated Services
Router Portfolio

includes:



Cisco CallManager Express

Call Processing



Cisco Unity Express Voice Mail

with an AIM or NM module



Full portfolio of
IP phones

to meet the Small Medium Business needs



Full featured
Voice over IP capability

using H323 and SIP protocols



Voice Gateways



VG224, ATA


Complete All
-
in
-
One Solution for the Small Medium Business or Branch


Cost Effective IP Telephony Solution for the Service Provider Managed
services

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© 2004 Cisco Systems, Inc. All rights reserved.


Ronlewis
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051805

CallManager Express


What is it?



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© 2003, Cisco Systems, Inc. All rights reserved.


Configurable
IP PBX or IP Key System

functionality for 240 station market


Full Featured Solution that meets the Needs of the Small Business, Branch
Office, or Service Provider Managed Service solution


Provides
Robust Networking Across Sites

(H323 or SIP)


5 digit dial, Toll Savings


Voicemail Support with
Cisco Unity Express


Unified Messaging support with
Cisco Unity


Intuitive / Easy to use GUI for day two system administration


Central Management


Monitoring and Provisioning Solution via Partner
Products

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© 2004 Cisco Systems, Inc. All rights reserved.


Ronlewis
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051805

DSL

Fax

Cisco Integrated Services Router
with Cisco CallManager Express,
Cisco Unity Express and IOS
Firewall

GUI
Management
station

Employee PC, Cisco IP
Phone 7960G and voice mail

Application
server

Printer

Cisco IP Phone
7905 in lobby,
break room, or
conference room

Dial backup
and POS

Catalyst 3560
-
24 PWR Access Switch

Analog phones

Cisco IP Phone
7960+ 7914 as the
Attendant Console

Wireless access point

Cisco IP Phone
7920 for roaming
employees

CO Line1, 2, 3, 4

IP Communications Express Application:

Small Standalone Office Deployment

Public
Internet

PSTN

IP Connected Land Mobile
Radio Device

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© 2004 Cisco Systems, Inc. All rights reserved.


Ronlewis
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051805

Cisco Unity Express


What is it?

Key Benefits:


Cost
-
effective

specifically designed for
the SMB or Branch office


Application Integration

fewer devices to manage


Intuitive user interface


Uses same menu and
prompts as Cisco Unity


Investment protection

Increase in mailbox
capacity via software
upgrade


Broad range

of
configurations and scale


Feature Velocity
High
feature velocity to meet
market and customer
needs quickly

Cisco 2851 with
Cisco Unity Express


Auto Attendant and Voice Mail

system for
the small and medium office


Supported on broad range of Cisco routers
-

Industry Leading 2800 and 3800 series,
and widely deployed 26xxXM, 3700 series


Choice of Network Module or Advanced
Integration Module for complete flexibility


12 to 120 mailboxes, 4 to
16 ports


VPIM Networking

with Unity Express or
Cisco Unity


International Language Support

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© 2004 Cisco Systems, Inc. All rights reserved.


Ronlewis
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051805

Cisco Unity Express Modules


Voice message storage: 100
hours


Session/port capacity


8 or
16



Up to 120 mailboxes supported


Hard Drive


20GB, 500 MHz
processor, 256MB/512MB DRAM


Voice message storage: up to 14 hours
beginning with release 2.0


Session/port capacity 4 or 6
depending on router


Up to
65 mailboxes

supported


Industrial Grade Compact Flash

1 GB
beginning release 2.0



300 MHz
processor, 256MB DRAM

NM
-
CUE or
NM
-
CUE
-
EC

AIM
-
CUE

Fully self
-
contained, on board memory, processing and storage supported on
the Cisco 2800 ISR, 3800 ISR, 2600XM, 2691 and 3700 access routers

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© 2004 Cisco Systems, Inc. All rights reserved.


Ronlewis
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051805

Partner Solutions



Applications which Enhance The Solution

Centralized Partitionable
Service Provider Class Voicemail

Central monitoring

Call Accounting

Music on Hold

Speed Dial Manager

TCL Script Manager

Voicemail

Extension Mobility (prototype)

Call Accounting

Softphone/Operator Console

DECT Wireless Handsets

Central monitoring

Voice Recording

Operator Console and

Call Agent Desktop Client

Voice Recording

Multi
-
Site CME

Provisioning Solution

CRM Integration

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© 2004 Cisco Systems, Inc. All rights reserved.


Ronlewis
-
051805

Agenda


IP Communications Express


What is it?


Technical Support Bundles


CME/CUE Version Update


CME Ease of Use Project

CME Solution Builder

Quick Config Tool

Quick Start Guide

Installation Workflow Guide


Overall direction

What is coming down the pipe

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© 2004 Cisco Systems, Inc. All rights reserved.


Ronlewis
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051805


SMARTnet/SMARTnet Onsite

Cisco Technical Support Service


What does it offer?

Operating system software updates (including Cisco IOS Software)

24
-
hour access to highly skilled networking personnel (TAC) via phone, e
-
mail,
and Web

Access to Self Help technical repositories online

Advance parts replacement in as little as two hours

Onsite field engineers available in as little as two hours



Cisco Software Application Support Plus Upgrades (SASU)

24
-
hour technical assistance from Cisco TAC, online tools, plus bug fixes,
maintenance, minor and major (upgrades) releases for the software application
(CME & CUE)


CME Customers buying CME ISR should purchase SmartNet+SAS
-
U TSS Bundle


CME Customers buying non ISR for CME should use CON
-
SAU
-
CCME
-
SMALL


For Cisco Unity Express SAS
-
U Support
;

CON
-
SAU
-
NM
-
CUE or CON
-
SAU
-
AIM
-
CUE

Recommended Cisco Support Options

for IP Communications Express

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© 2004 Cisco Systems, Inc. All rights reserved.


Ronlewis
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051805


1.
Combination of SMARTnet/SPBase & SAS
-
U in a single
SKU for ease of Ordering and Discount

2.
All ISR 2800 and 3800 Voice bundles have matching
TSS
bundles

offering different levels of services to meet
customers needs

3.
Introductory Promotional Offer

with discounts
up to 49%

off stand alone SNT & SAS/U will be available till 6/30/05

4.
After introductory promotion each bundle will be priced
at
20% off

stand alone SNT & SAU





Bundles & promotion applicable under CBR


CSSP priced at 20% off stand alone SNT & SAU


TSS bundles & promotion not applicable under SIS


Normal partner discounts apply during and after promotion




Technical Support Service Bundles for ISRs

CON
-
SAU
-
CCME SKU’s no longer in GPL

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© 2004 Cisco Systems, Inc. All rights reserved.


Ronlewis
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051805

Agenda


IP Communications Express


What is it?


Technical Support Bundles


CME/CUE Version Update


CME Ease of Use Project

CME Solution Builder

Quick Config Tool

Quick Start Guide

Installation Workflow Guide


Overall direction

What is coming down the pipe

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© 2004 Cisco Systems, Inc. All rights reserved.


Ronlewis
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051805

Current CME IOS Release Matrix

Shipping

CME 3.1(Segway)


12.3(8)T8


CME 3.2 (Aprilia)


12.3(11)T3

CME 3.2.2 (Aprilia
-
Maint)

12.3(11)XL1(Off CCO)

CME 3.3 (CME 3.2 +3.2.2)

12.3(14)T & 12.4(1)

Future

CME 4.0 (Piaggio)


12.4T Q4CY05

CME 4.1 (Laverda)


12.4T Q2CY06

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© 2004 Cisco Systems, Inc. All rights reserved.


Ronlewis
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051805

Which IOS Version For CME / SRST?


Most customers should not use brand new IOS version due to
risks of interoperability and/or stability issues


Customers who deploy new release for new features should
update as soon as first few rebuilds are posted to CCO


Most stable version today for CME/SRST;


12.3(8)T8 or 12.3(11)T5 or higher rebuilds


CME/SRST 3.2
-

12.3(11)T is golden release for 1HCY05.


12.4(2nd) Mainline will be golden release 2HCY05
-
1HCY06


Customers wanting latest version, CME 3.3, recommend use
12.4 mainline

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© 2004 Cisco Systems, Inc. All rights reserved.


Ronlewis
-
051805

Agenda


IP Communications Express


What is it?


Technical Support Bundles


CME/CUE Version Update


CME Ease of Use Project

CME Solution Builder

Quick Config Tool

Quick Start Guide

Installation Workflow Guide


Overall direction

What is coming down the pipe

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© 2004 Cisco Systems, Inc. All rights reserved.


Ronlewis
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051805

CME Ease of Use Project


Highest Priority with product
marketing on making CCME and
CUE easier to quote, configure,
install, and troubleshoot


This is a multi
-
phased program with
the first phases just about to be
released


The goal is to help recruit new
partners, improve partner
profitability, and reduce TAC and
PDI Help Desk calls

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© 2004 Cisco Systems, Inc. All rights reserved.


Ronlewis
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051805

Ease of Quoting


CME Solution Builder tool














Online tool



Allows quote of IPC Express
System in under 5 minutes
with list of parts to order



Being updated to support ISR
routers, new 3560 CAT
switches, and phones


Target release Mid July


Roadmap: Create offline
customize version

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© 2004 Cisco Systems, Inc. All rights reserved.


Ronlewis
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051805

Ease of Configuration


Quick Config Tool



Quick Start Guide plus Quick
Config tool to configure
system in under 30 minutes


Optimized for quick install of
systems under 50 phones


Builds on Initial Config Tool


Tool update with additional
functionality


Key System
mode, load config to router,
new default parameters, online
help


Target release Mid
-
June


http://www.cisco.com/cgi
-
bin/tablebuild.pl/ip
-
iostsp

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© 2004 Cisco Systems, Inc. All rights reserved.


Ronlewis
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051805

IP Communications Express

Installation Workflow Guide


Complements Quick Configuration tool by providing step by
step guide to configure any feature on CCME or CUE


Suited to CLI Savvy personnel












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© 2004 Cisco Systems, Inc. All rights reserved.


Ronlewis
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051805

Agenda


IP Communications Express


What is it?


Technical Support Bundles


CME/CUE Version Update


CME Ease of Use Project

CME Solution Builder

Quick Config Tool

Quick Start Guide

Installation Workflow Guide


Overall direction

What is coming down the pipe

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© 2004 Cisco Systems, Inc. All rights reserved.


Ronlewis
-
051805

Statement of Direction


Continued focus on ease of quote, install, and deployment


Operator console solution


Increased conferencing capability


Meet me and ad hoc


Remote Phone Support


SIP Phone Support


Integrated messaging


Increased voicemail density


Revamped Graphical User Interface


Lots of feature enhancements


Feat Access codes, Integrated Fax
Server, IVR solutions


Envox, ATEB, Basic QSIG Support


VT Advantage Video Telephony support


Single Number Reach


250 Mailbox Support with Cisco Unity Express

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© 2004 Cisco Systems, Inc. All rights reserved.


Ronlewis
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051805

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© 2004 Cisco Systems, Inc. All rights reserved.


Ronlewis
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051805

CCME
-

Available Features

Feature Set


Designed for the Small Office

Trunk Features:


Analog

FXO, DID, E&M


BRI/PRI support

NI2, 4ESS, 5ESS,
EuroISDN, DMS100, DMS250 and several
other Switch Types currently supported in
IOS.


Caller ID, ANI, Calling name


Digital Trunk support

(T1/E1)


Direct Inward Dial, Direct Outward Dial


E1 R2 support


H323 Trunks with H450 version 2, 3 and 12
protocol support


Full SIP Trunk Support


Hookflash to CO on Analog Trunks


Transcoding


SCCP to RCFC2833 DTMF Relay


Direct FXO Line Select


CUE H.323 to SIP Hairpin

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© 2003, Cisco Systems, Inc. All rights reserved.

Phone Features:


24
-
240 Phones per System


IP Phones Supported; 7902G, 7905G, 7910G,
7912G, 7914, 7920, 7935, 7936, 7940G, 7960G,
7970G plus Analog Phones/Fax Machines


Attendant Console functionality using 7960
and 7914s

Fast Transfer, Busy Lamp, Direct
Station Select, Silent Ringing options


Call Fwd Busy, No Answer, All


Do Not Disturb softkey


Call Waiting with Dual Line Appearances


Idle URL

periodically push messages to
XML screen


Multiple Language support


EMEA & Japan


Music on Hold


Internal or External Source


Night Service Bell


Speed
-
dial config changes from IP phone


Soft
-
key customization


DND Divert call to Voice Mail


Call Waiting beep suppression

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© 2004 Cisco Systems, Inc. All rights reserved.


Ronlewis
-
051805

Voicemail / UM Support:


Single Router VM Solution


Cisco Unity
Express


Integration with Unity Unified Messaging


Third Party Voice Mail integration (H323, SIP, or
DTMF) with Octel, Active Voice, Stonevoice,
Comverse


Message waiting Light and Icon on LCD Display
indicator



Manageability Improvements:


Auto Assignment of extensions to IP phones


Single Web GUI for System and Cisco Unity
Express Admin


Service Provider Class Network Management


Telephony
-
Service Setup Wizard


Multi level access to Web Based tool for Moves
Adds and Changes


Net IQ

System Features:


Account codes and CDR field entry


SMDR/CDR Support


Call Back Busy Subscriber/Camp
-
On within

CME system


Call Pickup local group ringing phone


Call Pickup explicit group ringing phone


Call Park


Call Transfer

Consultative and Blind



Integration with Microsoft CRM Outlook or
HTML Client


Overlay Extensions for enhanced Call
Coverage


Per
-
Call Caller ID Blocking


Secondary Dial Tone


Standards based Network Call Transfer and
Call Forwarding via H450.2 and H450.3


System speed dial option via XML service


CCM 3.3(3) and 4.0 H.323 Interoperability


Caller ID for hunt groups


Overlay DN Called Name Display


Call Forward All digit restriction


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© 2003, Cisco Systems, Inc. All rights reserved.

CCME Available Features Feature Set


Designed for the Small Office

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© 2004 Cisco Systems, Inc. All rights reserved.


Ronlewis
-
051805

Cisco Unity Express Features
-

Shipping

Voice Mail Features:


End User and General Delivery Mailboxes


G.711 support for termination & message
store format in G.711
μ
-
law


Subscriber Features:


Envelope information


Record prompts: standard and alternate
greeting; spoken name


Set/reset password


Playback message controls: replay, skip,
save, delete, pause, fast forward, rewind


More…


Caller Features:


Programmable “0” extension on per user
basis


Message editing: re
-
record; listen


Message tagging: urgent


Non
-
delivery notification for other
subscribers


More…


Hardware Features


NM
-
CUE


20GB HD, 500 Mhz CPU, 256DRAM


AIM
-
CUE


1GB CF, 300 Mhz CPU, 256 DRAM

System Features:


Broadcast messages
-

local



Allocate message storage on per user basis


Mailbox full notification


Automated Attendant Features:


Up to 5 AA per system


Standard AA Dial
-
by
-
name, dial
-
by
-
extension,
return to operator


Unlimited menu options and nesting


Management Features


Web GUI provisioning integrated with CME


Initialization Wizard to facilitate system setup


TUI for End User/Subscriber


tutorial for user
mailbox setup


GUI for System Administrators


User Profiles: Name; extension; set/reset
passwords


General Delivery Mailboxes


Mailboxes: Max recording time; max length
per msg; reset MWI


System stats on disk space use setting
system defaults (disk space; max msg size)