IST TAM - Information Services and Technology

musicincurableData Management

Jan 31, 2013 (4 years and 4 months ago)

128 views

Welcome Micronet!

TAM: Susan Tobes

Enterprise Windows: Mike Blasingame

Enterprise UNIX: Jeff Makaiwi

Database Services: Karen Kato

Web Applications: Vahid Nadi

Data Center: Steve Aguirre

DOCS: Michelle Bautista



Technical Account Management


http://tam.berkeley.edu


tam@berkeley.edu


Account Management

Marketing and Communications

Services Development


Account Management


Single point of contact for new IST
solutions


Manage customer relationships


Identify customer requirements


Recommend and design IT solutions


Provide project management for short
-
term IST service delivery



Marketing and Communications



Develop IST marketing plans


Promote IST services and solutions


Manage IST customer communications


Manage the Services and Solutions catalog


Services Development



Identify technology solutions with
potential for campus application


Collaborate with IST Service Providers to
develop new or enhanced IST service
offerings


Develop strategic partnerships to enhance
IST product offerings


Enterprise Windows Services



Enterprise Windows Services


Server Provisioning


Physical (Dell Blade)


Virtual


Standard


Enhanced


System Administration


Bronze


Silver


Gold


Enterprise Windows Services


CalShare


Web Hosting


CalWeb


Web Farm


Certificates


Verisign SSL


Self
-
Signed Microsoft SSL


Enterprise Windows Services


Active Directory


CalNetAD forest


Encrypted File Service (EFS)


Distributed File System (DFS)


Exchange 2007 Root Server


Enterprise UNIX Services



Enterprise UNIX Services


Supported Operating Systems


RedHat Enterprise Linux 5 (CentOS possible)


Solaris 10


IBM AIX 6


Server Provisioning


HP


Opteron (DL xx5 series)


Sun


SPARC


IBM


pSeries Power5/6




Enterprise UNIX Services


System Administration


Bronze


Silver


Gold


Web and Compute Hosting


CalWeb Pro


UNIX Web Farm


Dev, QA, Prod



Database Services



Database Services


Service Packages


Supported Database Platforms


MySQL 5.0 (~60 applications)


Oracle 10g (~35 applications)


PostgreSQL 8.2 (~5 applications)


SQL Server 2005 (~40 applications)


Database Services


Basic Package


MySQL 5.0


Bronze Package


MySQL, Oracle, PostgreSQL, SQL Server


Silver Package


MySQL, Oracle, PostgreSQL, SQL Server


Gold Package


SQL Server, Custom

Web Applications



Web Applications


Consulting services


Software development services


Operations support and application management


Security Applications


CalWeb
-
in
-
a
-
box

Web Applications



What is CalWeb
-
in
-
a
-
Box?


pilot service


Joomla, Drupal, and Wordpress installation


MySQL database.


Who are the targeted clients for CalWeb
-
in
-
a
-
Box?


ideal for small departments without technical staff


campus departments as well as faculty members


Web Applications



Features and benefits


Additional fee based services


Service Limitations


Request this service:


webapphelp@lists.berkeley.edu


Windows Application Example


Services Purchased


Windows IIS Webfarm


SQL Server Bronze Package


Web Applications Development



Customer Examples


Our Unit


Unix Webfarm and Basic MySQL


Berkeley Equipment Tracking System


Windows Webfarm, SQL Server Bronze Package
& Web Application Services


Cashiers Deposit System


Unix Webfarm, Oracle
Bronze Package & Web Application Services


myBerkeley App


Colo Windows Servers &
Oracle Gold Service Package


Co
-
location/Data Center
Services



Co
-
location/Data Center
Services


10,000 square ft of floor space


7224 rack units in 180 racks


47 departments/organizations hosted


Physical security


Conditioned power and cooling


Redundant network connectivity


Operational monitoring



Co
-
location/Data Center
Services


Future Plans


Mark Twain space


Redundant UPS


Sustainability improvements


Departmental On
-
site
Computing (DOCS) Services



Departmental On
-
site
Computing (DOCS) Services


DOCS Subscription

-

provide ongoing maintenance and support

-

desktops and/or servers (in
-
house or datacenter)

-

Apple and Windows (+ Parallels) support teams

-

8
-
5 M
-
F, within the local area

-

subscribe partial units, work with dept tech staff

Departmental On
-
site
Computing (DOCS) Services


DOCS Hourly

-

technical support and assistance

-

Apple & Windows


Examples of hourly

-

mass imaging and roll
-
out

-

emergency server support during leaves/vacations

-

technical consultation on Apple servers

-

and others (inventory, Parallels images)


Departmental On
-
site
Computing (DOCS) Services


DOCS Hardware Support

-
Official Campus Warranty Repair Unit

-
Apple, Dell, and Lenovo; partnered support for Sony, Toshiba

-

Data backup and recovery

-

Both in warranty and out of warranty machines

-

Service available for personally owned machines

-
campus users (staff, faculty, students)

-
Located at Hearst Field Annex

-
next to the Scholar’s Workstation

Departmental On
-
site
Computing (DOCS) Services


Future DOCS Pilot programs

-

PDA/Smartphone support

-

Thin Client (IST Pilot)

-

Emergency Server support

-

Future partnerships to provide campus discounts

-

Mac OS X Server calls to Apple



Contact docs@berkeley.edu for more information.



The End