DFW Airport Facilitation Update

minorbigarmSecurity

Nov 30, 2013 (3 years and 4 months ago)

71 views

DFW Airport Facilitation Update


August 1, 2013


DFW Airport Facilitation Update
-

August 2013

Recent (7/22) Customs And Border Protection Passenger Experience


93 International
f
lights


10,518
p
assengers


39% or 4,111 passengers waited
over 60 minutes


34 flights either early or late by 15
minutes


Terminal D


60 Immigration
Lanes (not a facility issue)


CBP Staffing
A
vg. 23 of 60


CBP Staffing Low point 10 of 60


DFW/AA has 19
-
21 Staff Assisting


Passenger lines extended to
arriving
gates


Water deployed to passengers
waiting in line


Peak wait times exceeded 3.5
hours

DFW Airport Facilitation Update
-

August 2013

3

How DFW is Trending

6,048

6,463

7,245

7,819

7,097

7,325

8,552

10,665

5,000
6,000
7,000
8,000
9,000
10,000
11,000
4th Qtr 2011
1st Qtr 2012
2nd Qtr 2012
3rd Qtr 2012
4th Qtr 2012
1st Qtr 2013
2nd Qtr 2013
3rd Qtr 2013
DFW
-

Average CBP Passengers Processed

Avg Passengers Processed
DFW Trendline
Max
12,388
Passengers
July 13,
13

DFW Airport Facilitation Update
-

August 2013

4

How DFW is Trending

39

38

42

46

43

47

55

63

58

71

75

30min
35min
40min
45min
50min
55min
60min
65min
70min
75min
80min
4th Qtr 2010
1st Qtr 2011
2nd Qtr 2011
3rd Qtr 2011
4th Qtr 2011
1st Qtr 2012
2nd Qtr 2012
3rd Qtr 2012
4th Qtr 2012
1st Qtr 2013
2nd Qtr 2013
DFW
-

Avg PEAK Wait Times

CBP Website

Avg PEAK Wait Time
DFW Trendline
Max

189min

July 22,
13

DFW Airport Facilitation Update
-

August 2013

5

How DFW Compares to Other
U.S. Airports

83min

69min

65min

59min

54min

45min

40min

39min

37min

20min
40min
60min
80min
100min
JFK
DFW
MIA
IAH
ORD
LAX
ATL
CLT
PHL
Average PEAK CBP Wait Times
-

Last Reported 30days

(6
-
15
-
13 thru 7
-
15
-
13)

28min

25min

21min

21min

17min

16min

15min

13min

10min

5min
10min
15min
20min
25min
30min
DFW
JFK
IAH
MIA
LAX
ORD
CLT
PHL
ATL
Average CBP Wait Times
-

Last Reported 30days

(6
-
15
-
13 thru 7
-
15
-
13)

DFW Airport Facilitation Update
-

August 2013

DFW Responses


2008
-
Present



6


Terminal Facility/Process Optimization


Customer Care and
Response


Global Entry


Kiosks


Enrollment


Marketing/Public Relations


$100 for 5 Years


TSA Pre
-
Check Included


Automated Passport Control


30 Kiosks


November 2013 Deployment

DFW Airport Facilitation Update
-

August 2013

DFW
Responses


2008
-
Present

7


CBP and TSA Undergoing
E
volution of
their Business
M
odels


Changing Nature of Security
T
hreat


Evolving Airline/Airport
B
usiness
M
odels


Political Pressure


Advanced Technology


Core shift from Labor
-
Intensive
P
rocess
to Automated, Global, Seamless
S
ystem


Frequent Customers


Global Entry


All Customers


APC and Pre
-
Check


Staying ahead of change during business
model transition


Mitigate Customer
I
mpacts


Universal Passenger
P
rocessing
S
tandard (30 minutes)


Legislative Policy Advocacy

DFW Airport Facilitation Update
-

August 2013


Aviation and Security Policy Development in D.C.


FY 11


Partial FAA Shutdown, 4,000 Furloughed


FY 12


FAA Reauthorization (After 23 Attempts)


FY 13


Sequestration Disruptions


AIP Raid


FY 14


Sequestration


Part 2


Unresolved Issue


Who Pays?


Federal, State/Local, Airports, Airlines,



Passengers


Biometrics, Exit Lane Staffing,



CBP Reimbursement Agreements,



Explosive Detection Systems


Systemic Approach


Innovative New
P
olicy



Advocacy
M
odels and Messaging


VISA Reform, Trusted Traveler Reciprocity


Alliance with Travel Industry


Focus on Economic Impact and Customer/Constituent
E
xperience

8

DFW
Responses


2008
-
2013

DFW Airport Facilitation Update
-

August 2013

Media on DFW Customs Wait
-
Times

9

DFW Airport Facilitation Update
-

August 2013

Social Media

10

DFW Airport Facilitation Update
-

August 2013


Canada


NEXUS


Mexico


SENTRI


Netherlands


FLUX


South Korea


SES (SMART ENTRY SERVICE)


Limited Pilot Programs


United Kingdom


Germany


Qatar



Under Development


Panama


Israel


New
Zealand


Australia


11

International Reciprocal Agreements Aligned with U.S. Global Entry

DFW Airport Facilitation Update
-

August 2013

12

Questions

and

Comments

DFW Airport Facilitation Update


August 1, 2013