Office Communications Server 2007 R2 Overview

matchmoaningAI and Robotics

Nov 17, 2013 (3 years and 4 months ago)

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R2
Microsoft Schweiz GmbH

Andre Hagmann

Senior Technology Specialist

andre.hagmann@microsoft.com

0

20

40

60

80

100%

2000

2005

2010

Different time,

different place

Same time,

different place

Same time,

same place

Working alone

Work Styles

Percentage of
work product that
willdepend

on

group input

Source: Gartner

1837

1876

1984

2007

0
10
20
30
40
50
60
70
Don't know
Click to dial
Custom applications developed by…
Audio Services
Presence Management
Directory services
Single-number dial to mobile
Dual-Mode Phones (WLAN/Mobile)
Videoconferencing
Remote/Teleworker Solutions
Unified Messaging
Q. Which applications do you think will most likely drive future
investment in your company's data and telephony network budget?

Source:
IDC and InfoWorld's Enterprise VoIP Survey, 2007



Instant

Messaging



Application
Integration



Team
Workspaces



Across
Networks



Across
Devices



E
-
Mail/Calendaring



Conferencing



VoIP

Product Investment Areas

Streamline
Communication
s for End
-
Users

Increase
Operational
Control

Build a
Software
-
Powered VoIP
Foundation

Inbox

Mobile Messaging

E
-
Mail &

Unified Messaging

Instant

Messaging

Enterprise

Telephony

Conferencing

Windows Platform

Unified Experience


Common Management

Vertically integrated communication silos

Proprietary architecture

Limited accessibility

Many different databases

Horizontally integrated common platform

Standards
-
based distributed architecture

Accessibility in the entire network

One common database

Voice Mail

Enterprise

Telephony

Audio

Conference

Web

Conference

Video

Conference

E
-
Mail &

Instant Messaging

Separate Management

Mobile Messaging

Overall

Costs

Down


Q4 CY2008

Q1 CY2009

OCS “Wave 14”

CY2010

Introduction of
Microsoft UC
Foundation

Investments in
Voice and
Conferencing

Company wide

Enterprise Voice
Infrastructure

Microsoft
®

Office Communicator 2007 R2

Microsoft
®

Office Communicator Mobile

Microsoft
®

Office Communicator

Web Access R2

Microsoft
®

Office Communicator

Phone Edition R2

Office Communications Server
2007 R2

Usability Improvements

More Contact Object’s

Sort, Group of Contact’s

Early Media Support


Enhanced

and
New

Presence Status

New

Team Ring & Delegation

New

Response Group, Sign in
-
/Out

Enhanced
Voice Mail integration

Audio Conferencing

New

Desktop Sharing (RDP Protocol)

New

HD VGA support (PC to PC)

New

Automatic Update via WSUS, MU

More Control with Group Polices







Rich Unified Communications client providing an intuitive, easy to use interface that
brings together the communications experience

Collaborating users can easily use off the shelf web cams to participate
in video communications

New
Support for VGA* and HD** for
peer
-
to
-
peer video on capable PCs

Interop with select Polycom and
Tandberg videoconferencing
endpoints

Resolution setting can be
configured by either IT or users


* Resolution 640 x 480, ratio 4:3, requires dual
-
core PC

** Resolution 1280 x 720, ratio 16:9, requires quad
-
core PC

User
can

Switch UI

38
Languages

Singe Installation
Package

Package

now

available

at

Download Center

By installing the Multilingual User Interface Package, users can switch the user
interface of Office Communicator 2007 R2 from one language to another.

New

in R2, Office Communicator Phone Edition
includes enhancements that address leading
customer issues:

Integration with Communicator on the PC

New

Place a call using Communicator and use
your OCPE phone as the audio device

New

Place a call using your OCPE phone and
control it using Communicator

Synchronized call controls for conference, hold
and transfer

New

Unlocking your PC also unlocks your
phone

Improved call quality and reliability

Redial soft button

Customizable ring tones



Consistent experience, no
training

Ability to invite anonymous
users

Cross
-
platform support, zero
client

Multi
-
party instant messaging

Web based desktop sharing

Add audio to an existing
session by OCS dial out to a
preferred device



Use a web
-
based version of Office Communicator to find people, see their
presence, IM with them, desktop share, or start an audio conference

New

JME support for Nokia
S40, Motorola

RAZR
devices*

New

Single number reach

Simultaneous multiple IM
sessions

GAL search for contacts




Communicator Mobile for Java available with OCS 2007 R2



Communicator Mobile for Symbian (Nokia S60) projected


for 6 months after OCS 2007 R2

Employees can use their mobile phone as an extension of their
business phone and communicate using presence and IM

New
Extend
enterprise phone
number to mobile

Call forward
setting

CDRs include
cellular calls

IT administrators can consolidate telephony and cellular call records
for compliance and billing purposes

Expert

New

Boss

Admin


Make and receive calls to and from
IP, PBX, and PSTN users

Dial by name or number based on
enhanced presence

Hold, retrieve, transfer, roll
-
over

Forward to and simultaneously ring
additional numbers, team members,
delegates, and voice mail

Click to add video or desktop
sharing

Ad hoc and scheduled conferencing

Personal and recent contacts lists

Integrated corporate directory
search

Desktop control of Communicator
Phone Edition

New
Established by team
members

Incoming calls ring one or
more colleague’s phones with
optional delay

Calls from personal contacts
excluded

Optional ring delay

Unanswered calls go to initial
called party’s voice mail

Team members can receive calls placed to one another, either
simultaneously or after a delay

New
Single Screen UI for multi
-
call
handling

Rich presence in contact list and
groups

Incoming conversation queue

Consultative, Safe & Blind transfers

Integrated conversation history,
templates & notes.

Client
-
side Music on Hold

Repeat caller notification

Team assistants and front
-
desk receptionists using presence to manage
conversations and provide fast, efficient service to callers

New
IVR , Speech Recognition and

Text
-
to
-
Speech Call Treatment

User
-
configured routing

rules

Serial, parallel, longest Idle


& round robin routing

Call Queuing with Music on Hold

Agent presence aggregation

Call context on inbound calls


Teams can set up a call workflow to answer incoming calls , route to a
queue and deliver to an available team member to respond to the inquiry

Activity summary reports

Voice, video, IM, and conferencing

Media quality (QoE) reports

UC to UC, PSTN, and conferencing

Device reports

Performance reports

User reports

Secure browser access to reports

Access controlled by group or by
user


Administrators can easily understand, act on, and communicate trend,
summary, usage, quality, and other information


Video

Interoperability

PC & USB

Devices

Phones

Media resiliency in case of signaling
failure

Improved voice quality

Suppression of typing noise*

Added Comfort Noise Packet (CNP)
as per RFC 3389 to improve
comfort noise generation

Better regulation of audio volume

Improved echo detection and
reduced echoing as calls begin

High definition and VGA video

Early Media Support

Implementation of latest
STUN/TURN protocols (ICE v19)


* When using USB device on PC

New
Direct SIP connectivity

between Mediation

Server and ITSP

Session Border
Controller

not required on
customer premises

Microsoft participating
in SIPConnect working
group


Mediation

Server

SIP

Office Communicator

OCS 2007 R2

IM, Presence,
Audio,Video
,
Conferencing

ITSP: Access to

PSTN and

Mobile Phone

Networks

Organizations have the potential to reduce costs and simplify management by
directly connecting to the PSTN over SIP without on
-
premise gateways

New
Mixes VoIP and/or PSTN dial
-
in

Scheduling via Outlook and
reservationless conferencing
options

Support Live Meeting and
Conference Call

Multiple language (14) support by
Conferencing Attendant

Users are authenticated against
Active Directory for better security


Save conferencing costs by setting up an on
-
premise audio
-
conferencing bridge for both internal and external users

Fine grained meeting
policies

IP Audio

IP Video

PSTN dial
-
in

Web conferencing

Control meeting size

Manage PIN access for
dial
-
in

Globally manage access
numbers

Add a number

Specify supported
languages

Assign to pool

Define multiple region
(location) profiles

Manage access pin policy
per pool

New

64
-
bit, SQL 2008 support

New
Virtualization support for
NON

Media Server Roles
QoE, CDR and
Archiving Server Roles

Deployment and Edge Planning tool

New
Simplified Firewall Config. for the
A/V Edge Server
,
Port Reduction

Consolidated Access Edge

Centralized Configuration
management

Monitoring Server enhancements

System Center Operations Manager
2007 support

New Best Practises Analyser for OCS

Improvements that will simplify your infrastructure, enhance
management capabilities, and take advantage of new technologies

Public IM
Clouds

Windows

Live

AOL

Yahoo

Remote

Users

Edge

Servers

DMZ

Data

Audio/

Video

Federated

Businesses

Front
-
End

Server(s)

PSTN

Backend

SQL server

Advanced

Media GW

Exchange

2007 Server
UM

Voicemail

UC endpoints

Archiving

Server

Active
Directory

(Mediation

Server)

Workloads:


IM/Presence


Conferencing


Voice


App sharing


Dev Platform


Applications

SIP

Monitoring
Server

CWA

New
The planning tool application provides prescriptive guidance to
facilitate the planning and deployment of R2 including enterprise voice

Wizard
-
based

Allows specification of desired
features, sites, users, expected
traffic

Identifies server and gateway
needs

Identifies TCP/IP port needs

Produces topology diagrams,
exportable to Visio


Use same database for authentication
and storage of access policies as
Microsoft® Exchange and other
corporate applications

Add voice and other capabilities simply
by extending user properties

Single sign
-
in for users to remember

Single unified directory for all
communications

Managed directly or via Office
Communications Server MMC plug
-
in

Centralized repository for user information eliminates the need for
replicated user information and separate database maintenance*

Normalization rules convert
regular expressions to E.164
format for private dial plans

Call routes applied based on
dialed number and the user’s
phone usage policy

Least cost routing

Location based routing

Limits on allowed calls

Multiple call routes enable
failover



When deployed behind a PBX, dial plan may be designed to simply

route all external calls to PBX via gateway

Administrators easily control which dialed numbers are allowed by users,
and which facilities are used to complete calls*

Single server for all monitoring

Immediate access to CDR and
QoE data

Usage reporting/ROI analysis

Export into billing and other
systems

New QoE metrics captured

Audio and video quality

PSTN connections

Network connectivity

Response Group service



IT administrators can maintain logs of calls for compliance reasons and
monitor quality attributes (ex: MOS scores of voice & video)

Server monitoring for the entire
deployment including overall
health model

Real time alerts based on
Monitoring Server
QoE

data
provide notification of network
and server problems

Optional configuration of
performance threshold rules for
customized monitoring

Manage and monitor office communications using the same tools used
for other IT systems


64
-
bit Hardware Only


WS2008 , WS 2003, WS2003 R2


Windows XP SP2, SP3


Windows Vista, Windows Vista SP1


IE6, IE7, IE8


Safari (Mac)


Firefox (Windows, Mac, Linux)

Communicator Web Access

Communicator, Attendant, Group Chat

Communications Server

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