How to Troubleshoot QuickBooks Update Error 12031?

Mason OliviaEnterprise Applications

Jul 17, 2021 (11 days and 8 hours ago)

51 views

You might see the QuickBooks error 12031 while updating QuickBooks Desktop, Payroll, New Features, Maintenance Releases, and Accountant. Once a user meets such an error, QuickBooks displays an error message: "Error 12031: A network timeout that is preventing QuickBooks from accessing the server." https://www.businessaccountings.com/quickbooks-error-12031/

What is QuickBooks Error
12031 & How to fix it?

QuickBooks error 12031 happens while updating QuickBooks or updating
QuickBooks payroll service. This error happens due to the network timeout that
restricts QuickBooks from accessing the server. Additionally, you'll encounter
this error due to the firewall or other security issues.

Error 12031 QuickBooks may be a common error that needs an instantaneous
and proper solution. We'll discuss everything about this error during this article
and the highest recommended solutions for it.

What is QuickBooks Error Code 12031?

The QuickBooks Update Error 12031 usually comes when the QuickBooks users
try to refresh the QB software or refresh the QB payroll services. This

frustrating and terrible QuickBooks error was caused when the network timeout,
put the QuickBooks users in trouble while running the QB software.

QuickBooks Error 12031 commonly comes while the firewall & other system
security applications are highlighted in difficulty because of incorrect or improper
configuration.

Important Note:
it's highly suggested that being a QuickBooks user
-

you are
first required to confirm the configuration of the PC and firewall. Just in case, the
configuration is obstructing the entrance or identifying the QuickBooks as a
warning to the pc. The QB users are alleged to reconfigure it as soon as possible.

Causes Behind to QuickBooks Error 12031

Check out the list of causes because of which

QuickBooks Update Error

12031

occurs.



Internet

Connectivity

Problem
.



When

the

web

Explorer

isn't

set

as

the

default

browser
.

• The antivirus (security software) & firewall setting is obstructing the way of
connection because of the incorrect/improper configuration.



The

SSL

setting

is

improper

or

incorrect
.

Solution for QuickBooks Error Code 12031

Check out the list of methods with which you'll easily fix the QuickBooks error
code 12031.

Method 1:



First

of

all,

you

require

hitting

a

click

on

the

assistance

tab



Then

Select

the

web

Connection

Setup
.

• Now Choose the "Use my PC's net connection settings to determine a link
when this application reaches the Internet".



Select

the

"Next"

then,

"Done"

button



Try

the

update

process

again
:

• QuickBooks 2008 & later: move to "Help" => "Update QuickBooks" =>
"Update Now".



QuickBooks

2006

&

earlier
:

move

to

"File"

=>

"Update

QuickBooks"

=> "Update Now".

QuickBooks
Error Code

12031 Causes and

solution to Fix

Method 2:



Select

the

"Update

Now"

tab



Pick

the

"Reset

Update"

Later
;

choose

the

"Get

Updates"

tab
.

• Probably, the QB program still not works. In this case, you only need to
simply check the subsequent elements:



Internet

connection

&

troubleshooting

instruction

for

payroll

errors
.



Internet

security

&

firewall

setting
.

Method 3:



In

the

QB,

open

the

net

connection

Setup"

option



Choose

the

"Internet

Properties"
.

• Choose the "Advanced” tab within the drop
-
down option of Internet
properties.



Make

sure

that

the

advanced

setting

is

that

the

same

as

you

wish
.



Finally,

hit

the

"Apply"

and

"OK"

buttons
.

Method 4:



Close

or

close

the

QuickBooks

application
.



Choose

the

web

Explorer

browser
.



Select

the

"Tools"

then,

choose

the

"Internet

Options"
.

• Choose the Security tab then click on the Globe icon and then click on the
Content" tab

• If the content advisor says "Disable", then type within the password &
disable "content advisor".



Perform

the

subsequent

steps

by

choosing

the

"Connections"

tab
:

• While not utilizing the dial
-
up
-
node (DUN) on the computer
-

it's
suggested for you to choose on the "Never Dial a Connection option" tab.



Ensure

that

the

right

"ISP"

is

chosen
.



Click

the

"OK"

button
.



Choose

the

"LAN

SETTINGS"

tab

at

the

end
.



Make

sure

that

the

"automatically

identify

setting"

box

is

checked
.



Make

sure

that

the

"Use

a

Proxy

Server”

box

is

clean
.



Click

"OK"

on

the

"LAN

settings

display"



Select

the

"Advanced"

tab



Choose

the

"Restore

Advanced

Settings"

• In the "Settings" option, locate the "Use TLS 1.0", "Use TLS 1.1" & "Use TLS
1.2" option



Ensure

that

the

"Use

TLS

1
.
0
"

is

checked
.



Ensure

that

the

"Use

TLS

1
.
1
"

&

"Use

TLS

1
.
2
"

is

unchecked
.



Close

or

close

the

web

Options

window

then,

select

the

"OK"

tab



Close

the

web

Explorer

&

Restart

the

pc
.

• Hit the QuickBooks software icon on the desktop and switch it on. Once
more try and update the QB to verify if the error persists or not.

Thanks for reading this blog. It's comprehensive and elaborate at every step.
Hopefully, one among the solutions has already solved your problem, and
QuickBooks error 12031

isn't there anymore. If you'll not follow any steps within
the above
-
provided solutions and want further information, then directly seek
technical assistance.