Accenture collaborates with Pepco Holdings Inc. on SOA governance to drive high performance

makeshiftluteSoftware and s/w Development

Jul 14, 2012 (4 years and 11 months ago)

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Pepco Holdings, Inc., or PHI, is a holding
company whose subsidiaries operate regulated
utilities and/or sell energy products and services.
Businesses that comprise PHI provide electricity
and natural gas to almost two million residential
and commercial customers in the mid-Atlantic
region of the United States. It also includes
Conectiv Energy, a subsidiary that manages
power plant assets, and buys and sells fuel
and energy in the deregulated wholesale
marketplace; and Pepco Energy Services, which
provides deregulated energy and energy-related
services, including thermal-energy solutions,
outsourcing strategies to reduce energy costs,
electricity generation, renewable energy and
energy-performance contracting.
Accenture collaborates with Pepco
Holdings, Inc. on SOA governance
to drive high performance
Business challenge
PHI is in the early stages of a business
transformation which will ultimately
involve consolidating customer
information silos among the
company’s numerous businesses.
Today, the company is purchasing
information technology (IT)
applications and replacing systems,
and assessing new software vendors
that would enable PHI to expose
more services to applications than
traditional application programming
interfaces would allow.
PHI’s company managers identified
service-oriented architecture (SOA) as
a key strategic initiative that would
assist in combining new applications
and systems with Sun Microsystems’
Java Composite Application Platform
Suite (Java CAPS). This would provide
key benefits such as increased
accuracy of internal information,
a reduced number of systems to
maintain, and fewer legacy business
processes and systems of record.
One of the core drivers for SOA
adoption at PHI is that an increasing
number of software vendors are
exposing features and functions as
services, resulting in a need for PHI
to understand and establish standards
for how to optimally use, design,
develop and implement services
that support the business. Some
SOA-related benefits that PHI plans
to achieve in the coming years include
code reuse, greater efficiency, the
harnessing of Web services to support
new systems, improved management
of larger data volumes and, in the
future, the ability to monitor energy
consumption by the hour or in real
time using smart meters.
How Accenture helped
Accenture collaborated with PHI
for 10 weeks to address the
company’s enterprise architecture,
integration and business process
architecture needs.
Together, the Accenture and PHI team
team established a foundation for
launching the company’s SOA journey
by establishing SOA organizations
along with reference materials,
standards and tools that applied
to the unique challenges PHI faced.
Prior to the 10-week project,
Accenture conducted a six-week
study that culminated in an 18- to
24-month SOA roadmap, which PHI
is now using to guide its future plans.
Developing SOA organizational
structures, in combination with
reference architecture, standards
and methodologies, involved the
disciplined effort of PHI executives
and technology managers, and
the deep knowledge and expertise
of Accenture’s Technology
Architecture team.
“Accenture helped us navigate
a vast amount of information
related to SOA and grow
increasingly focused not on
SOA as a technology, but on
achieving the business benefits
that will enable us to become
a high-performance business.”
Aretha Calloway, IT manager and SOA lead at PHI.
High performance
delivered
PHI and Accenture successfully rolled
out three SOA-related organizational
structures—the SOA Steering
Committee, the SOA Governance
Group and the Services Operational
Group—that will help PHI with
numerous challenges in the future,
from simplifying the complex task
of aligning business and technology
objectives to centrally managing
customer information from PHI’s
family of energy-related businesses.
The establishment of these structures
will make PHI’s SOA governance
process more stable, sustainable and
better led. To expand SOA adoption
and to deepen the company’s SOA
maturity, the organizational
structures were combined with
nine tools that form the foundation
of PHI’s SOA program. PHI and
Accenture developed these tools
across areas that include approaches,
considerations, and recommendations
around SOA journey management,
communications planning, training
curriculum development and
financial sustainability.
The project also produced
comprehensive reference materials
describing SOA concepts, definitions,
samples and industry standards
within an SOA reference architecture.
An end-to-end service lifecycle
management framework starting
from identifying the need for a
business service through to retiring
that service was created as part of
the project. Accenture made use of
its knowledge capital of SOA assets
and methodology, which have been
developed through the company’s
$450 million investment in SOA
and through several years of deep
client experience, to develop the
tools and methodologies. Teaming
with Accenture, PHI has used this
information in SOA governance-
related meetings, as part of
computer-based training initiatives,
and to provide resource materials
for the dissemination of onsite
subject matter expertise.
As for next steps, Accenture will work
with PHI to accelerate its realization
of high performance by developing
and conducting initial SOA training
and learn more about Sun Java
CAPS by working with an on-site
subject matter advisor. In addition,
Accenture has recommended
communicating SOA program goals
and governance processes to
appropriate PHI audiences, launching
Request for Proposal processes for
key sub-projects, and enlisting SOA
design and development project
support where needed. “As Pepco
Holdings continues to build its
governance capabilities and to gain
confidence in the SOA tools and
methodologies at its fingertips,”
says David L. Nichols, senior executive
at Accenture, “the company will be
positioned to move forward with
projects that consolidate customer
information and harness smart-
metering technology, so that SOA
contributes to high performance by
making PHI leaner and more efficient.”
For more information
For more information about how
Accenture Technology Architecture
and Accenture’s expertise in the
energy/utility industry can contribute
to the realization of high performance
at your organization, please contact:
David L. Nichols
david.l.nichols@accenture.com
+1 312 693 6693
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Accenture is a global management
consulting, technology services and
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unparalleled experience, comprehensive
capabilities across all industries and
business functions, and extensive
research on the world’s most successful
companies, Accenture collaborates
with clients to help them become
high-performance businesses and
governments. With more than 181,000
people serving clients in over 120
countries, the company generated net
revenues of US$23.39 billion for the
fiscal year ended Aug. 31, 2008. Its
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