VoiceEngage - Digital Knowledge Centre

makeshiftklipInternet and Web Development

Oct 31, 2013 (3 years and 5 months ago)

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VivaConnect

is

an

award

winning,

Enterprise

Communication

Company

that

enhances

your

communication

system

with

ease

and

Connects

you

with

a

Billion

Opportunities
.

It

gives

businesses

more

powerful

communications,

scaling

across

a

gamut

of

platforms

such

as

Voice,

Email,

SMS,

USSD

&

Mobile

Apps
.

It

enables

you

to

acquire

and

retain

customers,

automate

processes

that

reduce

turn

around

time

and

increase

efficiencies
.

VivaConnect's

products

&

solution

oriented

services

helps

enterprises

to

adapt

quickly

and

efficiently

to

changing

business

conditions,

reducing

operational

and

capital

costs
.



A

completely

different

experience

adding

life

to

communication

and

enables

you

to

make

meaningful

interactions

&

"Get

More"



Mr.
Vikram

Raichura

is Founder & Managing Director at Viva
Infomedia

Pvt. Ltd. He
is an entrepreneur with more than 11 years of experience in managing and
growing VivaConnect, An Award Winning Enterprise Communication Company.


Mr. Raichura specializes in designing Communication Solution across Multiple
Communication Channels (Voice, SMS, Email & USSD) that leverage the power of
today’s devices and technologies to Plug Loopholes, Automate Processes and make
Interactions Meaningful.



VivaConnect Understands that India is a Land of Regional Diversity, with a huge
Telecom subscriber base
-

70
crores

users , spread across 22 Languages and Multiple
geographies.


However the business challenge lies in designing and developing voice applications
that:

o
Integrates with regional languages

o
Reaches Target Audience

o
Delivers personalized experiences

o
Manages growing number of agents

o
Increase call volumes with ease


VivaConnect is the only Enterprise Communication Company with in house
capability of reaching more than
crores

of people daily, automatically



VoiceEngage by VivaConnect is a marketing tool that provides a voice for your
message with language customization & response automation.


VoiceEngage enables enterprises to communicate to people through a medium
which is connected to them 24*7


Their MOBILE.


VoiceEngage allows marketers to register the recipients feedback, preference or
query in real time to analyze the campaign.









VoiceEngage makes it possible to generate hot leads instantly by connecting
interested customer to the executive.


VoiceEngage not only Increases Productivity of the Business, but also enables to
have a Greater Control of Market share.


VoiceEngage expands reach in the Market and ensures that the current marketing
need to connect to the Huge Indian Market is met.




The complete voice process is maintained and configured using a web interface
which resides on a Application server which interacts with the Database and
multiple Telephony servers.


Telephony server consists of the software/hardware which is used in routing the
call using PRI, as per the instructions from the application logic.


VoiceEngage

is a highly interactive tool which can generate
Lacs

of Outbound Voice
Calls in a day and get interested prospects to get in touch with you directly.




Our

VoiceEngage

Solution

enables

enterprises

to

focus

their

efforts

on

core

functions

and

not

on

maintenance

of

voice

broadcasting

applications
.



It

can

build

your

customer

base,

increase

sales

and

most

importantly

improve

your

bottom

line

by

Reaching

maximum

masses

quickly

and

efficiently
.


Achieve

carrier
-
grade

reliability

and

reduce

capital

and

operational

expenditures
.


It

helps

enterprises

to

realize

significant

value

from

their

investment

thus

enhancing

the

caller

experience

and

letting

them

focus

on

serving

their

customers
.


It

lets

your

single

communication

to

be

passed

on

in

multiple

languages

to

multiple

users

instantly

anywhere

in

India

to

any

network

including

landline

phones
.








Bharat Petroleum Corporation Limited (BPCL) has millions of customers spread
across India. BPCL is a well known and dominating LPG player in the Indian market
over three decades.


VivaConnect is honored and highly obliged to serve its millions of customers in
Uttar Pradesh, Maharashtra, West Bengal, Karnataka etc in their suitable required
Regional languages.


VivaConnect has provided BPCL with an easy to integrate platform


VoiceEngage
with Voice SMS Personalization and record voice over phone.



BPCL has achieved a greater market reach by communication to millions of LPG
customers in their own regional language.


Being an automated process it was possible to successfully complete the activity in
a very short span of time at a cost effective rates, compared to the cost of manual
processes.


Looking at the consumer behavior and response received through the VoiceEngage
Solution, BPCL is looking forward to set up a call centre with VivaConnect.

Viva Infomedia Pvt. Ltd.

242, Oshiwara Industrial
Centre,

Opp. Oshiwara Bus Depot,

New

Link

Rd,

Goregaon(W),

Mumbai
-

400104.

E:

info@vivaconnect.in

W:
www.vivaconnect.in

T:
+91.22.4293 0100