KNOWLEDGE MANAGEMENT - Australian Red Cross

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Nov 6, 2013 (3 years and 7 months ago)

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KNOWLEDGE

MANAGEMENT
Today’s culture thrives on knowledge and
possessing it will give you an advantage when
making decisions or implementing strategies.
This course will help you to understand the
basic concepts of Knowledge Management and
how to customise and implement Knowledge
Management in your workplace no matter the
size of your organisation or budget.

How long does it go for?

1 day

What will I study?


This course includes the following topics:

Understanding Knowledge Management

￿
What is Knowledge?
￿
What is Knowledge Management?
￿
A brief history
￿
Applications in the workplace

Do’s and Don’ts

￿
Data, information and knowledge
￿
The Tacit Model
￿
The Explicit Mode
￿
Identifying Conversion Categories

The Knowledge Management Cycle

￿
Understanding Episodes
￿
Acquisition
￿
Knowledge
￿
Integration

The New Knowledge Management Paradigm

￿
Paradigms of the past

￿
The new paradigm

￿
Implications and applications

￿
The Knowledge Management Endgame

Knowledge Management Models

￿
Nonaka and Takeuchi Models (SECI)
￿
Wiig Model
￿
Kakabadse Model
￿
Boisot Model

Building a Knowledge Management Rationale

￿
Why Rationale is necessary
￿
Building a business case
￿
Finding success stories
￿
The Commoditisation/Customisation Model

Customising Knowledge Management definitions

￿
Components of a Knowledge Management definition
￿
Customising the components
￿
Creating a KMBOK

Implementing Knowledge Management in your
organisation

￿
Gathering support
￿
Identifying opportunities for revenue streams
￿
Key Knowledge Management techniques
￿
A Map for Success
￿
The No-Budget scenario
￿
Tips for success
￿
Barriers and helpers to success
￿
Advanced topics

Bookings

Individual and group bookings welcome at Red Cross College
training venues. Red Cross College also offers onsite training
for larger groups where possible.

For more information, visit
www.redcross.edu.au or call
1300 367 428