Knowledge Management - Government of Alberta Records and ...

lovemundaneManagement

Nov 6, 2013 (3 years and 5 months ago)

54 views

Knowledge Management –
Information Management:
What’s the Relationship
Managing Information Assets in the Public Sector Conference
Ron Weisenburger
Oct 17, 2005
Presentation Overview
Overview of KM
What is it, its purpose,
Why consider it?
Typical focus of KM
Explicit vs
Tacit Knowledge
Knowledge databases
Meeting Personalized Needs
Key Thoughts and Learnings
KM is:
In all organizations
Mainly about people: the ways they work,
and the ways they collaborate
About staff working more effectively and
efficiently
About effective leveraging of the collective
information, knowledge and wisdom in an
organization
Purpose for Proactive
KM
To become more proactive
in finding and
using ways to get the right knowledge and
information to the right person
at the right
time
with a minimum of effort
for everyone
involved ( ie
both customers and staff)
KM is about:
trusting other staff’s information,
knowledge and wisdom: done by
decreasing “wait and hoard” attitudes
decreasing “wait and share” attitudes
decreasing “seek and hoard” attitudes
increasing “seek and share” attitudes, and
acknowledging others contributions
getting the right information to the right person at
the right time with a minimum effort
decreasing information overload (“infoglut”)
decreasing duplication of effort --
doing it once
building on existing information and knowledge,
by starting from “scratch” only when there is
nothing to build on
making it easier for staff to collaborate with each other in
developing knowledge products
increasing staff’s ability to find, record and use tacit
knowledge (thoughts, opinions, beliefs)
recording and sharing lessons learned, best practices, worst
practices, and other knowledge “nuggets”
using staff’s collective knowledge to develop better
business processes
using knowledge to turn data and information into better
information
Why Consider Proactive
KM?
If information development, packaging and delivery is a
core business
If information overload is becoming a problem
If staff is large and geographically dispersed
If outside of work units, staff do not know each other well
and they don’t know what other staff know and do
If a significant number of experienced staff will be retiring
over the next two to five years
If new staff need to be “up to speed” in a short period of
time
Typical Focus Areas for KM
A “knowledge” database –
or in most cases
today, an “electronic information database”
Expertise location
Collaboration
“Personal” KM
The Classic View of the Relationships
-3
-
Wisdom
Wisdom
Knowledge
Knowledge
Information
Information
Data
Data
Data is
documentation of
events or results.
Information is data
organized in a
manner that can
be interpreted.
Knowledge is
information that can
be directly used to
solve a problem.
Wisdom is the
ultimate human
factor or ability that
uses knowledge for
benefit.
Explicit vs
Tacit Knowledge
Explicit
Knowledge
Packaged
Communicable
Transferable
Can be expressed in
formal, shared language
Tacit
Knowledge
v
Personal
v
Context-specific
v
Hard to formalize
v
Hard to communicate
v
Difficult to transfer
Skills,
Craftsmanship
Mental
models,
Patterns
Beliefs,
Values
Experiences
Know
-how
Procedures
and policies
Books,
Databases,
Texts
Perceptions
Formulae,
Equations,
Rules
Best
practices
Designs,
Blueprints
Insights,
-4
-
Where KM and IM Interrelate
Mostly in:
“Knowledge” databases
“Personal” KM
Common Problems with “Knowledge”
databases
Originally thought of as the first place to
look to information, but actually are more
often used as a “refer to” place
Too much information
Outdated information
Information is too hard to find
Needed information is not there
Some Things to Consider
Limit the amount of accessible information
in the database to business important
information
Use the concept of information/knowledge
“nuggets”
Develop a user focused taxonomy to help
users find what they are looking for
But also provide good search capability
Top 10 List of “to
do’s” for a topic:
--
Opinions and Beliefs
--
Leading Practices
--
Worst Practices
The Details
LINKS
Knowledge “Nuggets”
An Example of Knowledge Nuggets
Check out the Foragebeef.ca website. The address is
www.foragebeef.ca
Important information has been summarized into
“nuggets”
Specialists have reviewed the related information
available and only the best related information is
linked to
The rest has been retained but is not made generally
available: This reduces clutter
But, it takes time and effort
Knowledge Nuggets
Producers should recognize the need for different types of syste
ms, since cattle type, available feed resources and
marketing opportunities vary.
All choices must ultimately answer t
o the beef grading system and the allowances for carcass size at slaughter.
Preconditioning is a term used to describe a 30 to 45 day backgrounding
program which pr
epares calves to enter a
feedlot at another location. During the 1980s, "Preconditioning"
programs served to identify calves that received a
recognized vaccination and weaning program to prepare the calves
for the feedlot industry.
Wintering c
alves is a system of backgrounding
which generally involves using of large quantitie
s of forage to
grow
calves slowly (0.5 to 1.5 lbs ADG) through the winter. In most cases, this system is used to prepare calves for pasture
the following summer as yearlings.
Growing calves is a syste
m of backgrounding
which generally involves a mixture of grains and forages to achieve
growth rates between 1.5 and 2.5 pounds per day. In many cases the producer's goal is to utilize rel
a
tively inexpensive
feeds.
Fast-track systems strive to push the cattle as fast as possible with
typical finishing rations. Gains should be 3 pounds
per day or more. This system works best with large-fram
ed exotic or exotic cross cattle which, i
f
placed in a program
where gains were lower, would finish at a weight too large for industry standards.
Small frame
d cattle are best grown out over a long time as
their
finishing time is relatively short. Once they have
grown the appropriate amount, the cattle can then be put on full
feed to acquire the necessary finish for slaughter
standards.
Moderate framed exotic and British breed cattle benefit from a faster rate of growth to accomplish the necessary
frame before finishing. Because of t
heir larger frame size they can tolerate higher levels of grain in their ration.
Large frame
d cattle must be fed on the fast-track program to get enough finish to achieve suitable grades. Long
feeding periods result in cattle that become too large and are discounted because of overweight carcasses.
Replacem
ent heifers are placed on a growing ration to obtain growth rates of 1.5 to 1.75 pounds per day depending on
their genetics. Growth rates higher than this can reduce milk production capability and possibly cause feet problems
when they get older.
Related Factsheets
Feeding Management for Backgrounders
Gains of Yearling Steers on Brome Pasture with Energy Supplementation -
available in PDF format only
How to Estimate the Value of Supplementing Grazing Stocker Cattle
Matching Yearling Cattle and Forage Management with Marketing Strategies
Nutritional Suggestions For Handling Purchased Stocker Cattle -
available in
PDF format
Predicting Amount of Compensatory Gain
Programmed Feeding for Calves -
available in PDF format only
Stocker Cattle Management and Nutrition -
available in PDF format only
Supplemental Feeding For Steers on Short Grass Range -
available in PDF
format only
Systems for Backgrounding
Beef Cattle
The Future is Personal
Increasingly improved productivity is directly
related to individual staff having what they need
directly at hand
Well designed portals can have a key role in
providing individual staff with the information
and tools they need to do their work
This is a subset of the information and tools
needed by the overall organization
So What!!
The need for a good taxonomy is again
apparent
The use of roles can be useful
Too much information can still be a
problem
Tools may be more important than
information
Thoughts and Lessons
KM is largely about people and culture: Trust is critical
Technology is an enabler for both KM and IM
IM should be more focused on business needs and less
focused on records management
The biggest need is to deal with too much information
Establish solid processes for posting and managing
information
This will take time and dedicated resources
Technology will help, but it is not the silver bullet
One size does not fit all
Contact Information
Ron Weisenburger
Phone: (780) 916-1948
E-mail: weisenb@shaw.ca