A Framework for Developing A Framework for Developing Knowledge Management System Knowledge Management System

lovemundaneManagement

Nov 6, 2013 (4 years and 1 day ago)

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A Framework for Developing
A Framework for Developing
Knowledge Management System
Knowledge Management System
Shin Cheol Kang
Roly
J. Gambol
Purpose
Purpose

To present a framework for developing
knowledge management systems (KMS) based
on Zachman’s Framework.
Value of a framework
Value of a framework

Provides consistent language that can help
bring together various stakeholders of the KM
project.

Outlines a process the can provide direction
and serve as basis for project management
planning.

Provides a checklist that can serve as
document to ensure all aspects of the project
are addressed.
Zachman
Zachman


s framework
s framework
Stakeholders and their roles
Stakeholders and their roles

Chief Knowledge Officer (CKO)

Knowledge Worker

Knowledge Engineers

Knowledge Managers

System Designers

System Builders

System Analyst
Data Model
Data Model
Typical Attributes
Typical Attributes
Specifies the identity of the user or receiver of the knowledge object
User
Specifies the frequency of use of a knowledge object
Usage
Specifies the place where knowledge object can be located
Location
Provides the referen
ce when knowledge object was cr
eated, acquired or used
Time
Specifies the type of document that the knowledge object is (manual, memo,
reports, protocols, guidelines, etc.)
Type
Specifies the quality of knowledge base on the evaluation of users
Quality
Specifies the product or services to which the knowledge object is associated with
Product/ Services
Specifies the source, discoverer or creator of the knowledge object
Owner
Defines the physical representation of the knowledge object (electronic,
multimedia, tacit, paper, formal, informal, etc.)
Form
Defines the category/ classification of the knowledge object based on its content
Domain
Process or activity for which the knowledge object is associated
with
Business Activity
Specifies the identity of the knowledge object within the system
Name / ID
Description
Attributes
Process Model
Process Model
Architecture
Architecture