laurelsandwichSoftware and s/w Development

Nov 25, 2013 (4 years and 7 months ago)




Case Study



Staffware Workflow Solution Set To Improve Business Efficiency And Customer

Staffware Plc, the market leading vendor of business workflow solutions, is currently
rolling out its award winning work
flow solution at Thames Water. The implementation
is aimed at improving business efficiency and enhancing customer service.

Staffware workflow is being rolled out across the entire Developer Services arm of the
Utility which is responsible for connect
ing over 30,000 properties to the main
waterworks a year.

Thames Water is already reporting better visibility of information and has greater control
of jobs in progress which go through the system. Staffware workflow is automating the
business processes

involved in connecting new customers to Thames Water’s main
waterworks, which sees a whole plethora of new application forms processed each year.

Staffware workflow is also allowing for better management information which will
enable the utility to prepa
re and plan business forecasts on a regular basis as well as
alerting the company to the peaks and troughs in cycle demand.

The project which went live in early 1998 was completed on time and within budget.
The implementation was jointly carried out with

systems integrator Science Systems who
are responsible for reviewing the entire IT operations of Thames Water. Science Systems
made the recommendation that Staffware Workflow should be utilised for all of the
Developer Services department application tra
cking systems and the technology would
act as an enabler for future business strategy.

“We used to run a number of bespoke packages to support the Developer Services
department, said Paul Woods, Operations Manager, Thames Water. “This was coupled
with t
he fact that we used to carry out day
day jobs using paper based methods and
manual intervention which had considerable time implications on our staff. Staffware
workflow allows for much greater integration and links into our existing IT systems with
ease and eliminates those previously time consuming ways of working,” he continued.

“Thames Water is just one of many Staffware customers operating in the utilities sector
who are turning to us to automate their key business processes, said Robin Martin,

Business Unit Director, Staffware. “Our proven workflow solutions allow Utilities to not
only improve the way business is carried out, but also customer service, which is
paramount for companies to instil customer loyalty in this highly competitive



The application uses the Staffware 97 Classic Workflow product, running on a Windows
NT Server. There are 80 users of the system running on Windows 95 desktop computers.
Reporting utilises a Microsoft SQL Server 6.5 database, with Cognos’ Cognos
OLAP tools (Impromptu and Powerplay).

The Staffware system interfaces with a letter writing application to increase efficiency by
reducing data entry. The Letter Writer application was developed by Science Systems in
1996, using Microsoft Word and V
BA to enable the production of pro
forma and ad
letters from standard paragraphs.

There is also an interface with Thames Water’s Job Management System, a CICS/DB2
application running under MVS on the IBM mainframe.

Thames Water

Thames Water is the l
argest water and wastewater services company in the UK,
supplying domestic and commercial customers in London and the Thames Valley. It
provides clean water services for over seven million customers and wastewaste services
for nearly 12 million customers
in the UK alone. Thames Water employs 10,500 people
and its current international projects serve over five million people in countries from
Puerto Rico to China. Through renowned project, operational, R&D and engineering
skills, Thames Water has become a

centre of technical excellence with a worldwide

Staffware Plc

Staffware is the founder of the independent workflow industry. With over half a million
users, it is the market leader with 25% of the global market (Gartner Group

1998). In
its most recent financial statement, Staffware recorded profits before tax of £716,000,
trebling the profit for the same period in 1998. Sales were also up 16% to £11.2million.

Authored and distributed by Staffware, its workflow software is marketed in o
ver 50
countries worldwide. The Staffware product enables the rapid development of workflow
solutions that automate business rules and processes in order to improve customer
service, competitive advantage, organizational productivity and tighter adherence

regulatory requirements.

Headquartered in Maidenhead, UK, the company operates through offices in 15 countries
providing access to over 2,000 Staffware workflow consultants via a network of 360
partners, resellers and OEMs. These include Access Corpo
ration, Cap Gemini, Debis,
Doxsys, EDS, IBM, Intelisys, Keane, Lockhead Martin, Logica, ICL, Microsoft, Sema,
Tower Technology and Unisys. Staffware customers include many major organizations,
such as American Express; HypoVereinsbank.; BMW, Ericsson; IKE
Vastnet; StorageTek; Reliastar; Robeco; Telia (Swedish Telecom.) VIAG Interkom;
Westpac Banking Corporation; UK Government bodies such as DSS and the Home
Office and the US Bureau of Census. Staffware Enterprise Partnership customers include
AIG (USA), Barclays Bank Group, Emirates Airline, Hewlett Packard Leasing, Skandia
Life Group, Bass Brewers, BMW Financial Services and Vital Insurance.



All trademarks are hereby acknowledged

Joann Vaughan

Simon Avis/Richard Merrin



Spreckley Pittham Ltd

Staffware House

214 Great Portland Street

3 The Switchback


Gardner Road





Tel: 01628 786800

0171 388 9988

Fax: 01628 786 874

0171 388 8588

Email: jvaughan@staffware.