A study of Web 2.0 impact on Knowledge Management

lapclassManagement

Nov 6, 2013 (3 years and 11 months ago)

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“Knowledge will replace the land, labor, capital and
equipment, as the most important factor of production.”


Peter
Drucker
, 1965



NeBCC

2009

Xiang Li

18019306


Explosive knowledge generation and aggregation


Knowledge Management (KM):a set of managing procedures
that used within an organization to create, store, deliver and
spread technology and managerial know
-
how, and to convert
those information into knowledge.



Enterprise
-
wide KMS: collecting, storing, and using ‘digital
content and knowledge’


Knowledge Work Systems (KWS): computer
-
aided design,
visualization and virtual reality systems


Intelligent Techniques: more specialized tools for multiple
purposes such as discovering knowledge by data mining,
distilling knowledge by using fuzzy logic and choosing best
solutions based on genetic algorithms


The Three
-
tired KMS Architecture

Source: Knowledge management system architecture: a bridge between KM consultants and technologists, International Journal of

Information Management 24 (2004) , P89



Lack of a general architecture of KM


Many knowledge database is based on web 1.0, ‘push’ users
take part in KM


Problem of tactic knowledge mining


Service for knowledge rather than user


There are lots of security issues regarding to KM




WEB as a platform



Service development



Active participation of users


Blog: personal articles on the web for people to read


RSS: information spread, obtain updated information


Social network: social platform for online communication


Wiki: editing documents collaboratively


Tag: specify keywords or phrases of a certain post, music file
or video file, etc





Blogs are the perfect tool to externalize users’ tactic
knowledge naturally.


To implement blogs into the KM, the tactic knowledge by
employees could be easily spread and shared once
externalized.



Information and Knowledge Filtering


Real
-
time delivery to user with customized and targeted
information


Sharing knowledge, minimize the gap between supply and
demand of knowledge


‘4Cs’
-
communication, cooperation, collaboration and
connection


With a less ‘transaction cost’ for the linkage between people


Find the right people with right knowledge



Record any comments, pending tasks, notes, solutions or
anything a project need to manage.


Very effective
knowledge application


The
amendable and restorable make every user equal in the
activity of writing and sharing knowledge.




Abstract keywords save time



The non
-
hierarchical feature makes user tagging an object
from different point of view



Group same topic, easy to make analysis






Enterprise 2.0: Organizations adopt the tools and
applications of Web 2.0.



Not all of the aspects of Enterprise 2.0 is related to KM
(
M.Levy,2009)



KM 2.0 is the next generation of KM 1.0 (D.Gurteen,2008)


KM 2.0 emphasis the concept of ‘social’ (Social KM)


No longer a central corporate function


Part of everyone’s everyday work



Architecture of KM 2.0


System design


Adoption of technology