A study of Web 2.0 impact on Knowledge Management


Nov 6, 2013 (4 years and 6 months ago)


“Knowledge will replace the land, labor, capital and
equipment, as the most important factor of production.”

, 1965



Xiang Li


Explosive knowledge generation and aggregation

Knowledge Management (KM):a set of managing procedures
that used within an organization to create, store, deliver and
spread technology and managerial know
how, and to convert
those information into knowledge.

wide KMS: collecting, storing, and using ‘digital
content and knowledge’

Knowledge Work Systems (KWS): computer
aided design,
visualization and virtual reality systems

Intelligent Techniques: more specialized tools for multiple
purposes such as discovering knowledge by data mining,
distilling knowledge by using fuzzy logic and choosing best
solutions based on genetic algorithms

The Three
tired KMS Architecture

Source: Knowledge management system architecture: a bridge between KM consultants and technologists, International Journal of

Information Management 24 (2004) , P89

Lack of a general architecture of KM

Many knowledge database is based on web 1.0, ‘push’ users
take part in KM

Problem of tactic knowledge mining

Service for knowledge rather than user

There are lots of security issues regarding to KM

WEB as a platform

Service development

Active participation of users

Blog: personal articles on the web for people to read

RSS: information spread, obtain updated information

Social network: social platform for online communication

Wiki: editing documents collaboratively

Tag: specify keywords or phrases of a certain post, music file
or video file, etc

Blogs are the perfect tool to externalize users’ tactic
knowledge naturally.

To implement blogs into the KM, the tactic knowledge by
employees could be easily spread and shared once

Information and Knowledge Filtering

time delivery to user with customized and targeted

Sharing knowledge, minimize the gap between supply and
demand of knowledge

communication, cooperation, collaboration and

With a less ‘transaction cost’ for the linkage between people

Find the right people with right knowledge

Record any comments, pending tasks, notes, solutions or
anything a project need to manage.

Very effective
knowledge application

amendable and restorable make every user equal in the
activity of writing and sharing knowledge.

Abstract keywords save time

The non
hierarchical feature makes user tagging an object
from different point of view

Group same topic, easy to make analysis

Enterprise 2.0: Organizations adopt the tools and
applications of Web 2.0.

Not all of the aspects of Enterprise 2.0 is related to KM

KM 2.0 is the next generation of KM 1.0 (D.Gurteen,2008)

KM 2.0 emphasis the concept of ‘social’ (Social KM)

No longer a central corporate function

Part of everyone’s everyday work

Architecture of KM 2.0

System design

Adoption of technology