Influence of human factors and affective technology in utilitarian ...

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Nov 24, 2013 (3 years and 6 months ago)

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Influence of human factors and
affective technology

in utilitarian mobile applications





Erkki Kurkinen

erkki.l.kurkinen@jyu.fi

+358400247680

-

dissertation supervisor:

prof

Pekka Neittaanmäki

-

format:


collection of papers

-

status of this plan:

draft research plan

-

time schedule:

started Jan 2010, final ~2012

My CV

MSc in 1982 in
Technical

University of Tampere
(
computer

technology
)

Additional

studies

in University of Oulu (
mathematics
,
physics
,
theoretical

physics
)

Career

in Nokia Corp.
up

to 2009 in
production
, R&D,
product

marketing
,
sales
,
system

development
,
concepting

In
several

positions

in
several

international
businesses
:
telecommunication
, TETRA, mobile
networks
, multimedia
devices

Now
: senior
researcher

and
PhD

student

in Scope
program

in
Faculty

of IT in JYU

Introduction


User

behaviour

in
accepting

new
technology

(
computers
, tv, IT
-

systems
)
has

been

studied

since

50
-
60’s

Mobile
technology

user

studies

done

since

80’s

Traditionally

there

have

been

spesific

research

methods

for
different

user

types

(i.e.
hedonic

users
,
utilitarian

users
)


PEOU=percieved

ease

of
use


PU=
percieved

usability


CA =
cognitive

absorption


TAM, TAM2 =
technical

acceptance

model

Currently
,
models

for
customer

acceptance

in mobile
applications

are

being

developed

as
well

in the
community

Utilitarian

use

(
police
) is
assumed

to
get

closer

to the
hedonic

use

(
consumer
) =
one

of the
hypotheses

in
this

research

In
this

research

the
goal

is to
create

new
methods

for
technology

acceptance

for
utilitarian

users

having

elements

from

existing

models

from

both

user

types

and
use

in
empirical

tests

to
prove

hypotheses

Definitions

Utilitarian

user


Device
,
service

or

application

is
used

for
increasing

task

performance
,
professional

use

(in
this

study

police

and
fire
)


Benefit

is
external

of the
system

itself

Hedonic

user


Device
,
service

or

appplication

is
used

for
pleasure

and
enjoy
;
system

provides

value

to the
user

(
consumer
)


Benefit

is
internal

to
system

Human
factor


physical or cognitive property of an individual or social
behavior which is specific to humans and influences
functioning of technological systems




Definitions

(
cont
.)

Affective

technology


Technology that relates to, arises from, or deliberately
influences emotion and other affective phenomena

User

experience



a person's perceptions and responses that result from the
use or anticipated use of a product, system or service (ISO
9241
-
210)



Traditional

acceptance

models


TRA



-

results


TAM


TAM2




Utilitarian

service


UTAUT


-

results


Kaasinen


Pedersen




Hedonic

service

User

study

User

study

Sketch

of a new
acceptance

model

development


Utilitarian

service


Hedonic

service

User

study

N
e
w

m
o
d
e
l
s

User

study

User

study

User

study

R
e
s
u
l

t
s

Conclusions

V
a
l

i
d
a
t

i
o
n
s

Research

goals

Research

questions
:


What are the users experiences of the utilitarian users of the mobile
applications ?


What type of attractions (if any) there are in the devices and applications for
the utilitarian users ?


Can an utilitarian mobile device be affective (in positive sense) making the
user to use the application more often and with pleasure ?


Can a nicely working mobile device or application encourage the user to use
the service more and more and take everything out of it ?


Can a nicely working mobile device or application encourage the utilitarian
user to enjoy doing her/his duties ?


Can a nicely working mobile device or application get the utilitarian user to
do her/his duties more effectively


What kind of device, service or application can give answers to all previous
questions ?


Preliminary

hypotheses


H1:
Utilitarian

use

is
getting

influences

from

hedonic

use

H2:
Utilitarian

users

can

enjoy

of the
interactions

not

dissimilar

to
hedonic

users

H3: Intention to
use

the
utilitarian

system

will

remarkably

grow

after

integrating

hedonic

features

into
it

H4:
Utilitarian

users

can

remarkably

benefit

from

hedonic

features

in
their

systems


User

studies

Application
A

Application

B

Application

C

Application

D

Pre

Interview


System
in
use

Interview

Results

&

Conclusions

i
n
t
r
o
d
u
c
t
i
o
n
s

User

studies


Police
users


Finland (Vaasa
police
, Police College in
Tampere,Jkl)


UK (
Wiltshire
,
Hertfordshire
)


Fire

departments


Emergency Service College (Pelastusopisto) in
Kuopio


Los Angeles
Fire

department



Current

state

2
conference

papers

in 2
conferences

(ISCRAM, IDRC)
preseted

First

user

study

on
going



Vaasa
police


1st
system

under

test
:
bar

code

based

work

flow

and
work

allocation

system

(
Upcode

Oy
application

+ Nokia E75)


3 x 3
weeks

sessions
,
each

with

separate

applications

Our

own

Scope
applications

development

ongoing
,
user

studies

to
start

soon


User

experience

demonstrators


Mobile
police

station

in a
vehicle

+ multimedia
device


Use

of
semantic

content


Use

of mobile
agents


Sumo

server

+
mobile clients


Social media
type

(
closed

system
)


Location


Chat,
images
,
videos
,
voice

&
document

storage

Benefits

of the
study

results

Adds

the
understanding

of the
intentions

to
use

and
accept

technology

of the
utilitarian

users

Helps

service/device

R&D
developent

work

in
mitigating

customer

acceptance

risks

in
development

of new
sevices

and
products

Gives

new
tools

for
utilitarian

customers

to
evaluate

and
minimise

their

own

risk

on
introduction

and
utlization

of new
services

Gives

tools

for the design
thinking

-
type

of
development

of IT
systems

Conclusion

Utilitarian

users

will

get

more

and
more

features

for
their

ICT
systems

which

are

better

used

and
known

in
hedonic

systems

Acceptance

models

need

to
be

changed

as
well

In
this

research

new
acceptance

models

will

be

developed

combining

these

two

user

types

to
understand

better

the
acceptance

procedure

All

this

is for the
benefit

of
utilitarian

users

References

1.
Davis Fred D.
Percieved

Ease

of
Use

and
user

Acceptance

of
Information

Technology
,
MIS
Quarterly
,
Vol

13, No 3,
pp
. 319
-
340, 1989

2.
Davos Fred D.,
Bagozzi

Richard P.,
Warshaw

Paul R.,
User

Acceptance

of
Comnputer

Technology:A

Comparison

of
Two

Theroretical

Models
, Management Science,
vol

35, No 8
pp
. 982
-
1003, 1989

3.
Venkatesh

Viswanath
, Davis Fred D., A
Theoretical

Extension

of the
Technoloical

Acceptance

Model
:
Four

Logitudinal

Field

Studies
, Management Science,
vol

46, no 2,
pp
.
186
-
204, 2000

4.
Wakefield

Robin,
Whitten

Dwayne
, Mobile
computing
: a
user

study

on
hedonic/utilitarian

mobile
device

usage
,
European

Journal of
Information

Systems,
issue

15,
pp
. 292
-
300,2006

5.
Chesney

Thomas,
Measuring

the
Context

of
Information

Systems
use
, Journal of
Information

Technology

Management,
vol

14, no 3, 2008

6.

Pedersen

P.E., Adoption of Mobile Internet
Services:An

Explantory

Study

of Mobile
Commerce
Early

Adaptors
, Journal of
Orgaizational

Computing

and Electronic Commerce
15 (2), 2003
-
222, 2005

7.
Kaasinen Eija,
User

Acceptance

of Mobile Services
-

value
,
ease

of
use
,
trust

and
ease

of
adaption
, VTT
publications

566,2005

8.
A Design Thinking Process Model for Capturing and Formalizing Design Intents,
Zhaoyang

Sun,
Jihong

Liu, Proceedings of ISCID 08, International Symposium on Computational
Intelligence and Design, 2008


Thank

you
!




Questions?