State of Texas Data Center Services

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Oct 30, 2013 (3 years and 9 months ago)

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State of Texas

Data Center Services

Vendor Briefing

June 22, 2007


2

Agenda

Welcome

Cindy Reed, Deputy Executive Director

Operations and Statewide Technology Sourcing

8:30


8:45

Overview of Data Center Services (DCS) Contract

Kim Weatherford, Director

Statewide Technology Operations Division

8:45


9:00

DCS Contract Operations and Management

Lara Coffer, Manager

Data Center Services

9:00


10:00

GoDIRect Contracts and the DCS Contract

Sherri Parks, Assistant Director

Contracting and Procurement Services

10:00


10:30

BREAK

10:30


10:45

Questions and Answers

All

10:45


11:30

Kim Weatherford


Overview of Data Center Services Contract


4

Texas Data Center Services Contract

Term: 7 years and 5 months
(started March 31, 2007)

Participating Agencies







Model


“Pay by the drink,” consumption
-
based contract


IBM invoices DIR and DIR invoices agencies


Department of Criminal Justice


Department of Information Resources


Department of Licensing and Regulation


Department of Public Safety


General Land Office


Health and Human Services


DADS


DARS


DFPS


DSHS


HHSC


Office of the Attorney General


Public Utility Commission


Railroad Commission


Secretary of State


Texas Alcoholic Beverage Commission


Texas Building and Procurement Commission


Texas Commission of Environmental Quality


Texas Department of Agriculture


Texas Department of Insurance


Texas Department of Transportation


Texas Education Agency


Texas Higher Education Coordinating Board


Texas Parks and Wildlife


Texas State Library and Archives Commission


Texas Veterans Commission


Texas Workforce Commission


Texas Youth Commission


Water Development Board


5

Contract Scope


In Scope

Server


Application Servers


Utility Servers


Storage


Remote Server Administration

Cross functional


Security, support center,
change management, etc. to
support in scope functions


Mainframe


CPU


Storage


Tape


Print & Bulk Mail


The following functions are covered by the DCS contract:



6

Contract Scope


Out of Scope

The following services are
retained

by the agencies.


End
-
user computing (“desktop”)


Application development & maintenance


Enterprise help desk


Telecommunications


Processes for procuring these services
have not changed
.


7

IBM and Subcontractors Roles and Responsibilities

IBM

Prime Contractor/Program Management


Project Management


Data Center & Server
Consolidation


IT Operations


Infrastructure


Transition/Transformation


Communications


Risk Management


Training

IBM


IT Operations


Infrastructure


Support Center


Transition/Transformation


Facilities


Unisys


Infrastructure

Historically Underutilized Businesses (HUBs)

Supporting Organizations


Print Management


Print Operations

XEROX


Postal Management


Postal Operations

Pitney Bowes


Network

AT&T

Dell


8

Contract Goals

Provide secure, reliable infrastructure

Leverage statewide volumes to reduce costs

Consolidate operations

Ensure unique agency needs are met


Reasonable standardization


Continued diversity


not “just IBM”

Lara Coffer

Contract Operations and Management


10

Contract Procurement Goals

Consolidate software agreements

Leverage aggregate volumes for better pricing

Drive volumes through DIR Cooperative Contracts

Reduce operational costs of supporting various products

Reduce contract management overhead

Maintain competitive pricing

Let best value and best pricing drive standards

Maximize the taxpayer dollars by acquiring maximum discounts
for the State of Texas


11

Contract Provisions


Hardware

Agencies retain ownership of current hardware



No transfer of ownership or asset sale to IBM

IBM will consolidate hardware to the Austin and San Angelo
Data Centers


Twenty
-
four month consolidation process (minimum)


Until consolidation, agency hardware is operated in agency
data center

When hardware is due for refresh, IBM will acquire new
equipment (using DIR Cooperative Contracts)

New application server costs are passed through to agencies
through the Hardware Services Charge (HSC)

New infrastructure equipment is covered by IBM and is already
in the unit rates


12

Contract Provisions


Software

In
-
Scope


Current software licenses to be assigned to IBM


Renewals and new software licenses to be acquired by IBM
(using DIR Cooperative Contracts)


IBM to hold licenses and manage software on behalf of the
state, aggregating licenses where possible

Out
-
of
-
Scope


Agency retains license


Agency maintains responsibility for renewals and new
purchases


13

Software


In
-
Scope

Antivirus Software

Infrastructure Management Software

Operating Software

Utility / Monitoring & Management Software

E
-
mail / Collaborative Software

Application Utilities

Compilers

Database Management Software

Development Tools

Middleware

Network Software

Security Software




14

Software


Out
-
of
-
Scope

Business Application Software


Examples: Law library software, insurance case management
system, etc.

Desktop Software


Examples: Windows XP, Office Suite, etc.



15

In
-
Scope Software Categories



Infrastructure stack software


Considered part of basic infrastructure
services


Included in the per unit rates agencies pay

HSC software


Identified as agency request software


Acquired by IBM for agency and billed to
agency



16

Examples of Infrastructure Stack Software

Antivirus Software


Software used to monitor, filter and detect the presence of malicious code and repair or
remediate the effects of malicious code


Examples: McAfee, Symantec AV, Trend Micro

Infrastructure Management Software


Management tools used to provide an integrated tool to manage the entire infrastructure


Examples: Tivoli Storage Manager, Veritas Netbackup, Veritas Backup Exec, Bakbone
Netvault

Operating Software


Examples: AIX, HP/UX, Solaris, Windows


including embedded functionality, Netware, Linux,
AS400, GCOS

Utility / Monitoring & Management Software


Management tools that facilitate the management, monitoring, and performance tuning of
Equipment and Software, central or remote


Examples: IBM Tivoli Distributed Monitor, Zenworks, Microsoft SMS, IBM Tivoli Configuration,
Tivoli Software Distribution, Tivoli Enterprise Console, Tivoli Workload Scheduler, Remedy
suite of Software, RMS Control, RemotelyAnywhere, CA vShell, SMS

E
-
mail / Collaborative Software


System software that enables the exchange of electronic mail and facilitates the sharing and
display of information among teams of people engaged in a cooperative task


Examples: Microsoft Exchange, Lotus Notes, Novell Groupwise


17

Examples of HSC Software

Application Utilities


System software that adds to the capabilities of Application Software or
COTS that allow for dynamic tailoring of the functionality


Examples: Cognos, SAS, FileNet, ESRI ArcGIS, Crystal Reports, Citrix, SQL
Editor, WebTrends

Compilers


System software used to convert source code to executable code


Examples: Cobol, MicroFocus Cobol

Database Management Software


System software used to access structured data and usually provides
functionality for ad
-
hoc queries, data retrieval and generating reports


Examples: Oracle, Informix, SQL Server, DB2, Sybase

Development Tools


Software used in the development, testing, deployment, and maintenance of
Software


Examples: Front Page, Visual Basic, .Net, ColdFusion, Rational


18

More Examples of HSC Software

Middleware


Software that facilitates interactions and integration between and among
two or more separate Software programs, Systems, or platforms


Examples: Weblogic, Websphere, MQSeries, Apache, BEA Tuxedo

Network Software


Management tools that enable multiple devices to communicate with one
another


Examples: Process MultiNet, Attachmate, Fluke OptiView, Primesupport
Sniffer

Security Software


Management tools that are used to restrict access to the data and files on a
server


Examples: ISA, SSH, Proxy, Radius, Websense, Surfcontrol, Tivoli Access
Manager



19

Software Assignment


How it Works

Agency software was documented for the contract

Current licenses to be assigned to IBM

Communication


Agency


噥Vdor


Notice of Intent to Outsource letter


Consent to Access letter


Assignment Consent letter


Letters mailed to contact listed on license agreement (may be in
corporate headquarters)


Vendor


IBM


Consent to assignment


Communication through IBM Procurement Team Contact


20

License Assignment Contact List









Mailing Address:

IBM/State of Texas Project Office

11501 Burnet Road, Building 908, 1st Floor

Austin, TX


78758

Attn: <name>

Procurement Representative

Assignments

Carol
Didrickson

cdidrick@us.ibm.com


Agencies:

ASU, DFPS, DPS

Vendors:

Northrop Grumman

Jim Gugleta

gugleta@us.ibm.com


Agencies:

DIR, SOS,TBPC, TCEQ, TDI, TVC, TWDB

Vendor:

Oracle

Mick Demello

demello@us.ibm.com


Agencies:

PUC, TABC, TDA, TDLR, THECB, TPWD, TSLAC

Stephanie Floyd

ssfloyd@us.ibm.com


Agencies:

DADS, DARS, DSHS, HHSC
-
A, HHSC
-
E

Vendor:

Microsoft

Tim Mullins

tmullins@us.ibm.com


Agencies:

OAG
-
AL, OAG
-
CS, RRC, TDCJ, TEA, TWC,

TxDOT, TYC

Vendors:

BMC, Novell

Dianne Casper

casperd@us.ibm.com


Hardware (all agencies)


21

Software Procurement


How it Works

For new licenses and renewals


Best value for the state


Aggregating agreements


IBM will hold license


Infrastructure software to be managed and provided by IBM


HSC software to be requested by agencies and procured by IBM


DIR approval of data center expenditures (Planned Procurement
Schedule)


Non
-
participating agencies


Participating agencies


22

Current State
-

Transition

Software


Thousands of contracts and nearly 900
consent letters to process


Reviewing assignment status and
payment status (prepaid vs. monthly
payments)


Reviewing “bundled” software
contracts that include both server and
desktop products

Hardware


Inventory completed


Equipment tagged for asset
management

There are 200 procurements in the queue


Electronic POs


Process confusion/education


23

Future State


DCS Governance


24

Future State


Business Processes



Agencies have
multiple sources of
information for product
decisions

Product catalogue


Specifications


Rates


Terms and conditions


State of Texas customers

Discussions with

Vendor Representatives

Feedback from

Agency IT Staff



Sherri Parks

GoDIRect Contracts and the DCS Contract





26


Use of Go Direct Contracts


DIR’s commitment


Go Direct program


DCS contract



IBM required to use the Go Direct contracts


When it is in the best interest of the state


DIR to provide a letter to all vendors authorizing IBM as a
customer


IBM is procuring on behalf of the state



Procurement Decisions


IBM decides infrastructure hardware and software


Agencies, DIR, and the Governance process decide other
purchases



27

How to Participate


Continue to market products to state agencies


Agencies suggest products during the governance process


Vendors should not accept Purchase Orders directly from
participating agencies for in
-
scope software and hardware



Provide quotes to IBM in the timeframe requested


Accept Purchase Orders from IBM


Ensure the DIR contract number is on the Purchase Order



Continue to be a DIR Go Direct Vendor


This is not a guarantee of business



Provide Competitive Pricing






Break




Questions

and

Answers