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Hawaiian Telcom

Version 1.1


i



©2009
Hawaiian Telcom
, Inc.

















U
SER
G
UIDE

W
HOLESALE
P
ORTAL

B
ILLING
D
ISPUTE
GUI






Date: 04/30/2009





Training Guide

Wholesale

Wholesale Portal Static Pages



Hawaiian Telcom

Version 1.1


ii



©2009
Hawaiian Telcom
, Inc.


This document is protected under the copyright laws of the United States and/or other
countries as an unpublished work. This document contains information that is
p
roprietary and confidential to

Hawaiian Telcom Inc. and its affiliates, which shall not be
duplicated, used, or disclosed in whole or in part for any purpose.



Any use or
disclosure in whole or in part of this information without the express written permi
ssion
of

Hawaiian Telcom, Inc. and/or its affiliate(s) is prohibited.

© 2006 Hawaiian Telcom, Inc. and/or its affiliate(s) (Unpublished). All rights reserved.



User Guide

Wholesale

Wholesale Portal Static Pages



Hawaiian Telcom

Version 1.1


1



©2009
Hawaiian Telcom
, Inc.



Table of Contents


RE
LEVANT INFORMATION F
OR USERS
................................
................................
.....................
2

OVERVIEW OF THE WHOL
ESALE BILLING DISPUT
E GUI

................................
.......................
3

W
HOLESALE
B
ILLING
D
ISPUTE
GUI
................................
................................
................................

5

L
OGIN
P
ROCESS
................................
................................
................................
............................

6

MODULE 1. USER FUNC
TIONS

................................
................................
................................
...
8

U
SER
F
UNCTIONS
:

S
UBMIT A
B
ILLING
D
IS
PUTE

................................
................................
...........

10



User Guide

Wholesale

Wholesale Billing Dispute GUI




Hawaiian Telcom

Version 1.0


2



©2006
Hawaiian Telcom
, Inc.



Relevant Information for Users


Purpose of this
course

This document will focus on the functionality of the Hawaiian Telcom
Wholesale Billing Dispute GUI.

Materials and
Systems that
will be Used in
this Course

Ha
waiian Telcom Wholesale Billing Dispute GUI

System
Administrator
Reach
Information

SA Name: Mike Hanki

Email: mike.hanki@hawaiiantel.com


User Guide

Wholesale

Wholesale Billing Dispute GUI




Hawaiian Telcom

Version 1.0


3



©2006
Hawaiian Telcom
, Inc.




Overview of the Wholesale Billing Dispute GUI

Introduction

This course covers the functionality of the Hawaiian T
elcom Wholesale
Billing Dispute GUI. The Wholesale Billing Dispute GUI resides on the
Hawaiian Telcom homepage in the Wholesale Portal and is run via Java
Server Pages (JSP).

The Wholesale Billing Dispute GUI is used by the Competitive Local
Exchange Carr
ier (CLEC) community to submit billing disputes to the
Hawaiian Telcom Wholesale Call Center for offline handling.

Objectives

By the end of this course, you should be able to perform the following
functions:



Navigate to the Wholesale Billing Dispute GUI



L
ogin to the Wholesale Billing Dispute GUI



Perform User Functions

o

Submit a Billing Dispute

User Guide

Wholesale

Wholesale Billing Dispute GUI




Hawaiian Telcom

Version 1.0


4



©2006
Hawaiian Telcom
, Inc.



Process Flow


Documentation

A link to the Billing Dispute GUI will be found on the Hawaiian Telcom
homepage under
Business > Wholesale

> Billing > Inquiries, Claims,
& Adjustments

OR at the following URL:

<
https://www.hawaiiantel.com/billingdisputes/
>

User Guide

Wholesale

Wholesale Billing Dispute GUI




Hawaiian Telcom

Version 1.0


5



©2006
Hawaiian Telcom
, Inc.




Wholesale Billing Dispute GUI


Navigating to the
Billing Dispute GUI

Acc
ess the Wholesale Portal from the Hawaiian Telcom homepage
<
www.hawaiiantel.com
> and click on the Wholesale link under the
“Business” heading.

From the Wholesale Portal homepage, click on the “Billing” link.

c牯m the 䉩
lling page, click on the “Inquiries, Claims, & Adjustments”
linkK

From the Inquiries, Claims, & Adjustments page, click on the “Hawaiian
Telcom Wholesale Billing Dispute Form” link.

vou will see the following login sc牥enW


User Guide

Wholesale

Wholesale Billing Dispute GUI




Hawaiian Telcom

Version 1.0


6



©2006
Hawaiian Telcom
, Inc.




Login Process


Introduction

Navigate to the Wholesale Billing Dispute GUI using the steps
described above

OR

Access the Wholesale Billing Dispute GUI by entering the following
URL:
<
https://www.hawaiiantel.com/billingdispu
tes/
>

Login
Functionality

Enter your username and password and click the “Sign In” button to
complete loginK


The JSP validates the login information against the database.



If the use牮ame and passwo牤 is valid, the app牯p物ate sc牥en is
p牥sented to th
e use爺

o

If the user is an administrator, the Administrator Console
is presented to the user.

o

If the user is not an administrator, the Wholesale Billing
Dispute Details Form is presented to the user.

Failed Login

If the username and password is not valid,
the user will see the
following Login Failed! Screen:

User Guide

Wholesale

Wholesale Billing Dispute GUI




Hawaiian Telcom

Version 1.0


7



©2006
Hawaiian Telcom
, Inc.






Failed Login
Functionality

The Login Failed screen will contain the following functions:



The user can attempt to login again by clicking the “Try Again”
button.


The user can call the Wholesale Se
rvice Center 808.546.3238 (which is
seen on the initial
login screen
) to obtain the correct login information or
to setup an account

User Guide

Wholesale

Wholesale Billing Dispute GUI




Hawaiian Telcom

Version 1.0


8



©2006
Hawaiian Telcom
, Inc.




Module 1. User Functions

Introduction

This module will depict the functions users ca
n perform on the Wholesale
Billing Dispute GUI.

Objectives

At the end of this module, you will understand the functionality and
content of the Wholesale Billing Dispute GUI User Functions:



卵bmit a 䉩lling Dispute

User Guide

Wholesale

Wholesale Billing Dispute GUI




Hawaiian Telcom

Version 1.0


9



©2006
Hawaiian Telcom
, Inc.



Process Flow



User Guide

Wholesale

Wholesale Billing Dispute GUI




Hawaiian Telcom

Version 1.0


10



©2006
Hawaiian Telcom
, Inc.




User Functions : Submit a Billing Dispute


Introduction

Once you have successfully logged in, you are presented with the
Wholesale Billing Dispute Details Form.

A screenshot of the Wholesale Billing Dispute Details Form can be
found at the end of t
his section.

Click here to view the screenshot

Billing Dispute
Details Form
Functionality

The Wholesale Billing Dispute Details Form will contain the following
functions: (
NOTE: Required fields are indi
cated with an asterisk (*); All
fields are free form text with the exception of the “claim type” field
.⤺



Contact Info牭ation: (
NOTE: All user contact information will
automatically populate according to the client account records.
However, the user may c
hange any of the fields for purposes of
submitting this billing dispute form.
)

o

Name*

o

Phone*

o

Extension

o

Email*

o

BAN*

o

IXC/ACNA*



Claim Info牭ation:

o

Circuit ID / CLLI / WTN* (
at least entry required and a
maximum of up to 5 entries
)

o

Bill date in dispute*

o

Claim t
ype* (
NOTE: The “claim type” field is a drop
down menu, which contains the following options
)



䉌䬠


䉬ock



DI千


aisconnection



L偃


iate 偡yment Cha牧es



MRC


jonthly oecu牲rng Cha牧es



NRC


kon
-
oecu牲rng Cha牧es



RAT


oates

User Guide

Wholesale

Wholesale Billing Dispute GUI




Hawaiian Telcom

Version 1.0


11



©2006
Hawaiian Telcom
, Inc.





TAX


Taxes/Surcharges



USG


Usage



DS1



DS3

o

Claim amount*

o

Description*

o

Customer #

o

PON*

o

ASR/LSR #

o

HT/SO #


Click the “Submit Dispute” button to submit this billing dispute form.


User Guide

Wholesale

Wholesale Billing Dispute GUI




Hawaiian Telcom

Version 1.0


12



©2006
Hawaiian Telcom
, Inc.



Wholesale Billing Dispute Details Form


User Guide

Wholesale

Wholesale Billing Dispute GUI




Hawaiian Telcom

Version 1.0


13



©2006
Hawaiian Telcom
, Inc.




Billing Dispute
Details Form
Functionality
(cont’)

Once you su
bmit the billing dispute form, the JSP verifies the form has
been correctly populated.



If all required fields (fields indicated with an asterisk (*)) are
populated, the JSP emails the dispute to the Hawaiian Telcom
Wholesale Representative for offline hand
ling.



If all required fields are not populated, a pop
-
up error message
appears:


Click the “OK” button to re
-
populate and submit the form again.

Submission
Confirmation

Upon successful population and submission, the Submission
Confirmation screen appears
.

A screenshot of the Submission Confirmation screen can be found at
the end of this section.

Click here to view the screenshot

Submission
Confirmation
Functionality

The Submission Confirmation screen will c
ontain the following
functions:



The confirmation number shown is a 17
-
character number,
which is populated in the following way:

o

yyymmddhhmmssXX



Year (yyyy)



Month (mm)



Date (dd)



Time [hour, minutes, seconds] (hhmmss)



Users company code (XXX)

User Guide

Wholesale

Wholesale Billing Dispute GUI




Hawaiian Telcom

Version 1.0


14



©2006
Hawaiian Telcom
, Inc.





Click the
“Return to Previous Page” button to return to the Wholesale
䉩lling aispute aetails co牭K


Submission Confirmation screen



User Guide

Wholesale

Wholesale Billing Dispute GUI




Hawaiian Telcom

Version 1.0


15



©2006
Hawaiian Telcom
, Inc.




Confirmation Email

After submission, you will receive a confirmation email to the email
address enter
ed on the Wholesale Billing Dispute Details Form.

Confirmation Email
Functionality

The confirmation email will contain the following information:



The email subject line will contain the billing dispute number.
(
NOTE: This is the same 17
-
character confirm
ation number the
user was shown on the
Submission Confirmation screen
)

o

Example:

Billing Dispute #: 20060302114709BPT



Billing Dispute Client Account Info:
(NOTE: Information shown in
this section will popula
te according to the client account
records)

o

Client Name:
[first last]

o

Client Username:
[username]

o

Client Phone:
[10
-
digit phone number]

o

Client Email:
[emailaddress@domain.com]

o

Client Company Code:
[XXX]

o

Client Company Name:
[Company Name]



Billing Dispute T
icket Info: (
NOTE: Information shown in this
section will match the information entered on the Wholesale
Billing Dispute Details Form
)

o

Submitted by:
[first last]

o

Phone:
[10
-
digit phone number]

o

Extension:
[xxx]

o

Email:
[emailaddress@domain.com]

o

BAN:

o

Circuit

ID / CLLI / WTN:

o

Bill Date in Dispute:

o

Claim Type:
[xxx]

o

Claim Amount:

o

Claim Description:

o

Customer Number:

o

PON:

o

ASR/LSR #:

User Guide

Wholesale

Wholesale Billing Dispute GUI




Hawaiian Telcom

Version 1.0


16



©2006
Hawaiian Telcom
, Inc.



o

HT/SO #:



Billing Dispute submitted at:
[Day Month Date Time TimeZone
Year]

o

Example:

Billing Dispute submitted at: Thu Mar 02
11:47:0
9 CST 2006


Confirmation Email example: