MidTier_ReadMe - FTP Directory Listing

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Oct 28, 2013 (3 years and 9 months ago)

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BMC Software, Inc., Confidential


ReadMe

BMC Remedy Action Request System


Mid Tier

Version
7
.
1
.
00

Patch
001

October
05
,
2007

Corrects various known issues
in

the
Mid Tier

BMC Software is alerting users of BMC Remedy
Mid Tier

version
7
.
1
.
00

to the
availability of a patch that provides fi
xes for various known issues. If you have
any questions about the problem or the patch, contact BMC Software Customer
Support at 800 537 1813 (United States or Canada) or call your local support
center
.


Files patched



ClientCore.js

(Internet Explorer,
Moz
illa
, and Safari
)



ClientCoreAcc.js

(Internet Explorer,
Mozilla
, and Safari
)



ClientCoreProf.js

(Internet Explorer,
Mozilla

and Safari
)



config.jsp



config.properties



Flashboard.jar



Report.jar



arapi70.jar



arapi71.jar



arcmn71.jar



ARInterfaces70.jar



arrpc71.jar

ReadMe

2

BMC Remedy Action Request System


Mid Tier
,
Version 7.1.00 Patch 001


BMC Software, Inc., Confidential




arutil70.jar



arutil71
.jar



ARWebReportViewer.jar



Config.jar



GraphPlugin.jar



Logger.jar



MidTier.jar



oncrpc.jar



ReportCommon.jar



Support.jar



websvc71
.jar

Issues resolved in patch
001

Issue number

Summary

SW00274800

The
DEFAULT

keyword is not correctly evalu
ated
in
a pushfield modify
action.

SW00275021

Incorrect UTF
-
8 decoding in multi
-
byte languages when a request is
spread over multiple IP packets
.

SW00275166

On HP
-
UX, when the
M
id
T
ier downloads the binary files from the
DataVisualizationSystemFiles

for
m to
M
id

T
ier the file
permissions are lost.

SW00276163

Unable to execute Active Link

with long character fields against the
6.3 server.

Known issues

SW00275675



When
you do a
war

file deployment on SunOne, you must be the web
server owner.
If you are

not the web server owner
, the deployed files will not have the
correct permissions
.


Installation procedures



ReadMe

3


BMC Software, Inc., Confidential


Installation procedures

Using the patch installer on Windows

1.

Stop the
web

server and JSP engine.

2.

Create a backup copy of the existing
config.properties

file located in the

\
WEB
-
INF
\
classes

folder, in case you need to restore it later.

3.

Launch the appropriate installer, and
click

Yes to keep the previous configuration.

Using the patch installer on UNIX

1.

Stop the
web

server and JSP engine.

2.

Uncompress the appropriate
midtier_
<OS
>
.tar.gz

file.

3.

Create a backup copy of the existing
config.properties

file located in the
\
WEB
-
INF
\
classes

folder, in case you need to restore it later.

4.

Follow the installation instructions in the
Installing and Administering BMC Remedy
Mid Tier

guide
.

5.

To
keep the previous configuration during the installation, enter
Yes

when prompted.

Using the WAR file on Windows and UNIX

1.

Create a backup copy of the existing
config.properties

file located in the
\
WEB
-
INF
\
classes

folder, in case you need to restore it late
r.

2.

Install the
WAR

file.

3.

During
the
installation, choose to keep
the
existing configurations if your Web server
vendor provides this option.

4.

Open

the new
config.properties

file deployed from the
WAR

file and verify that the
directory references for various

Mid Tier properties point to where the Mid Tier files
are deployed by your Web server.


If any references are incorrect in the new
config.properties

file and you need
to make manual edits, use your backup
config.properties

file in the
\
WEB
-
INF
\
classes

fol
der as a reference.

5.

Restart the Web server.

ReadMe

4

BMC Remedy Action Request System


Mid Tier
,
Version 7.1.00 Patch 001


BMC Software, Inc., Confidential


Installing the patch by replacing the files

1.

Stop the
web

server and JSP engine.

2.

Back up the
Mid Tier

directory in case you need to back out of the patch.

3.

Refer to the following table and copy the files from th
e patch directories to the
destination
Mid Tier

directories.

Note the permissions (owner, group, and access) on each of the files in the existing
Mid Tier

directory before copying the patch files in place.

4.

Set permissions on the newly copied files to match

the original file permissions.

5.

Start the
web

server

and JSP engine.

Patch directory

Destination directory

Common Files

.../files/WEB
-
INF/lib/*.jar

<mid
-
tier
-
install
-
dir>
/WEB
-
INF/lib

.../files/shared/config/config.jsp

<mid
-
tier
-
install
-
dir>
/shared/
conf
ig/config.jsp

.../files/resources/ie/javascript/*.js

<mid
-
tier
-
install
-
dir>
/resources/ie/javascript

.../files/resources/moz/javascript/*.js

<mid
-
tier
-
install
-
dir>
/resources/moz/javascript

.../files/resources/saf/javascript/*.js

<mid
-
tier
-
install
-
dir>
/re
sources/saf/javascript

.../LocalPlugins/Report/Report.jar

<mid
-
tier
-
install
-
dir>
/LocalPlugins/Report/Report.jar

.../LocalPlugins/Flashboard/Flashboard.jar

<mid
-
tier
-
install
-
dir>
/LocalPlugins/Flashboard/Flashboard.jar

.../files/WEB
-
INF/classes/*.properti
es

<mid
-
tier
-
install
-
dir>
/WEB
-
INF/classes

Windows

.../files/winnt/*.dll

<mid
-
tier
-
install
-
dir>
/WEB
-
INF/lib

AIX

.../files/aix/*.a

.../files/aix/*.jar

<mid
-
tier
-
install
-
dir>
/WEB
-
INF/lib


HPUX

.../files/hpux/*.sl

.../files/hpux/*.jar

<mid
-
tier
-
install
-
d
ir>
/WEB
-
INF/lib





ReadMe

5


BMC Software, Inc., Confidential


Patch directory

Destination directory

Solaris

.../files/solaris/*.so

.../files/solaris/*.jar

<mid
-
tier
-
install
-
dir>
/WEB
-
INF/lib

Linux
®

.../files/linux/*.so

.../files/linux/*.jar

<mid
-
tier
-
install
-
dir>
/WEB
-
INF/lib


Where to get the latest product information

To view the la
test BMC Software documents, visit the Customer Support page at
http://www.bmc.com/support_home
. BMC Software distributes printed copies of flashes,
technical bulletins, and release notes with most product s
hipments, as indicated on your
shipping list. In addition, all notices are available on the Customer Support page,
including any notices that BMC Software issues after you receive your product shipment.
You will not receive new notices by mail. However, by

subscribing to proactive
notification, you can receive email messages that direct you to those notices. For more
information about proactive notification, refer to the Customer Support page.


ReadMe

6

BMC Remedy Action Request System


Mid Tier
,
Version 7.1.00 Patch 001


BMC Software, Inc., Confidential


© Copyright 1991

2007 BMC Software, Inc.

BMC, BMC Software, a
nd the BMC Software logo are the exclusive properties of BMC Software, Inc., are registered with
the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC
trademarks, service marks, and logos may
be registered or pending registration in the U.S. or in other countries. All other
trademarks or registered trademarks are the property of their respective owners.

DB2 is a registered trademark of International Business Machines Corporation.

IBM is a regi
stered trademark of International Business Machines Corporation.

ITIL is a registered trademark, and a registered community trademark of the Office of Government Commerce, and is
registered in the U.S. Patent and Trademark Office.

Linux is the registered t
rademark of Linus Torvalds in the U.S. and other countries.

Oracle is a registered trademark of Oracle Corporation.

UNIX is a registered trademark of The Open Group.

SUN, Solaris, Java, Java SDK, JRE, Java Virtual Machine, and JVM

are trademarks or regist
ered trademarks of Sun
Microsystems, Inc. in the U.S. or other countries.

BMC Software considers information included in this documentation to be proprietary and confidential. Your use of this
information is subject to the terms and conditions of the appli
cable End User License Agreement for the product and the
proprietary and restricted rights notices included in this documentation.

BMC SOFTWARE INC

2101 CITYWEST BLVD, HOUSTON TX 77042
-
2827, USA• 713 918 8800

Customer Support: 800 537 1813 (United States

and Canada) or
contact your local supp
ort center