Software Distribution Solution

inexpensivebossesMobile - Wireless

Nov 12, 2013 (3 years and 9 months ago)

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Steve Delahunty


Director of Operations


YellowBrix

Paul Hartge


President


Callisto Software

Summit on Wireless Computing, Orlando, September 2000

CASE STUDY


Designing a

Software Distribution Solution
for Mobile Users

Steve Delahunty


Director of Operations


YellowBrix

Paul Hartge


President


Callisto Software

Summit on Wireless Computing, Orlando, September 2000

Intro

As the number of mobile and low
-
bandwidth
connected users increases, the challenge of
managing software distributions becomes more
complex.

By looking up front at the needs of the highly mobile
user population, Pathnet
-

a Reston VA based
telecommunications firm, was able to implement a
single software distribution solution to cover users
with distinctly different connectivity requirements.


Steve Delahunty


Director of Operations


YellowBrix

Paul Hartge


President


Callisto Software

Summit on Wireless Computing, Orlando, September 2000

What You Will Learn


Techniques used to provide software
distributions to highly mobile, low
-
bandwidth, frequently disconnected users.


How to architect a software distribution
solution to service varied user communities.


How to leverage a mobile software
distribution architecture to provide other
systems management services.



Steve Delahunty


Director of Operations


YellowBrix

Paul Hartge


President


Callisto Software

Summit on Wireless Computing, Orlando, September 2000

Pathnet Background


A "next generation" carriers' carrier providing competitive
local access services and high capacity, digital transport to
under
-
served and second
-

and third
-
tier U.S. cities.



Provide service to inter
-
exchange carriers, local exchange
carriers, Internet service providers, Regional Bell
Operating Companies, cellular operators and resellers.



Over 7,000 route miles of completed network and 1,200
route miles of network under construction.



Additional information: www.pathnet.net

Steve Delahunty


Director of Operations


YellowBrix

Paul Hartge


President


Callisto Software

Summit on Wireless Computing, Orlando, September 2000

Callisto Background


Callisto Software, Inc. creates solutions for Information
Technology groups to help them manage and support their
organizations' growing, distributed mobile computing
environments.



Callisto launched its first product in 1997 with the
introduction of Orbiter, a mobile systems management
solution that provides software distribution, hardware and
software inventory, troubleshooting, file retrieval, and
other functions that help IT manage mobile systems.



Additional information: www.callisto.com

Steve Delahunty


Director of Operations


YellowBrix

Paul Hartge


President


Callisto Software

Summit on Wireless Computing, Orlando, September 2000

YellowBrix Background


YellowBrix offers a full solution set to help dot coms and
enterprise organizations shift strategies from building
traffic and page views to retaining users, building customer
relationships and enhancing revenues.


YellowBrix intelligent solutions, three main categories:


Content Services


Real
-
time, relevant content for any audience, via e
-
mail or the Web.


Contextual Commerce


Point
-
of
-
interest selling on the Web.


Personalization


Individualized Web pages, personalized Web
environments.


Customers include:
CNNfn, MSNBC, ZDNet, GoNetwork, AOL,
Network Solutions, Anderson Consulting, Monster.com


Additional information: www.yellowbrix.com


Steve Delahunty


Director of Operations


YellowBrix

Paul Hartge


President


Callisto Software

Summit on Wireless Computing, Orlando, September 2000

Problem
-

Requirements


Pathnet needed a software distribution and
configuration management system for three
main groups of systems:


Nationwide Network of Surveillance Servers


Mobile (Laptop) Users


Desktop Computer System Users

Steve Delahunty


Director of Operations


YellowBrix

Paul Hartge


President


Callisto Software

Summit on Wireless Computing, Orlando, September 2000

Surveillance Network


Nationwide network of servers that provided
surveillance on the telecommunications wireless /
fiber network, 20 servers.


Servers gathered fault and performance data on
the telecommunications network and sent that data
back to the network operations center.


Link was via frame relay, only low 56Kbps
circuits in almost all cases,

surveillance traffic the priority.


Running Microsoft Windows NT Server 4.0 on
DC
-
powered Nortech brand servers.

Steve Delahunty


Director of Operations


YellowBrix

Paul Hartge


President


Callisto Software

Summit on Wireless Computing, Orlando, September 2000

Pathnet Network

Steve Delahunty


Director of Operations


YellowBrix

Paul Hartge


President


Callisto Software

Summit on Wireless Computing, Orlando, September 2000

Surveillance Network Diagram

Steve Delahunty


Director of Operations


YellowBrix

Paul Hartge


President


Callisto Software

Summit on Wireless Computing, Orlando, September 2000

Mobile Laptop Users


More and more of a common situation.


More than ½ of the workforce had laptops.


Many remote users who did not visit the office,
sales personnel especially.


Some laptop users connected via DSL or cable
modem, but most were via dialup using either
their ISP and a VPN or via our remote access
server.


Typical connections from 33,600bps to 56,000bps.

Steve Delahunty


Director of Operations


YellowBrix

Paul Hartge


President


Callisto Software

Summit on Wireless Computing, Orlando, September 2000

Desktop Systems


High speed local area network.


All systems running Windows NT
workstation, version 4.


Standardized on brand, but components
changed at times.


Desktop systems were a minority in the
workplace as compared to laptops.

Steve Delahunty


Director of Operations


YellowBrix

Paul Hartge


President


Callisto Software

Summit on Wireless Computing, Orlando, September 2000

Requirements


Limit Impact on Bandwidth


Ease of Use


Implementation / Deployment


Ability to track progress


Support


Cost


Scheduling of Jobs


Desire for Single Solution

Steve Delahunty


Director of Operations


YellowBrix

Paul Hartge


President


Callisto Software

Summit on Wireless Computing, Orlando, September 2000

Product Experience


Microsoft Systems Management Server
(SMS)



Intel LANDesk Manager



Callisto Orbiter



Other Techniques


Steve Delahunty


Director of Operations


YellowBrix

Paul Hartge


President


Callisto Software

Summit on Wireless Computing, Orlando, September 2000

Product Decision


Decision to stop deployment of SMS and
switch to Orbiter.


Installed and running and functional all in
one day.


Used one day of install consultant support.


Ability to meet identified needs and in a fast
manner.


Steve Delahunty


Director of Operations


YellowBrix

Paul Hartge


President


Callisto Software

Summit on Wireless Computing, Orlando, September 2000

Impact


Pushed NT service packs onto surveillance
servers all completed in two days.


Distribution of anti
-
virus updates.


Configuration management of servers.


Application upgrades such as Microsoft
Office 2000.


A single solution for all servers, laptops,
and desktops.

Steve Delahunty


Director of Operations


YellowBrix

Paul Hartge


President


Callisto Software

Summit on Wireless Computing, Orlando, September 2000

Product Features


Callisto Orbiter provided the following:


Software Distribution


Software and Hardware Inventory


File Retrieval


Troubleshooting Tools


Virus and Disk Management


Job Scheduling


Event Management


Mobile Architecture

Steve Delahunty


Director of Operations


YellowBrix

Paul Hartge


President


Callisto Software

Summit on Wireless Computing, Orlando, September 2000

Mobile Architecture


Optimized for Low
-
Bandwidth Connection.


checkpoint restart and bandwidth throttling


compression and “delta” technology


Offline Operation.


jobs run at client when disconnected


queued messaging


Transparent to the end user.


Technology uses TCP/IP or e
-
mail.


Steve Delahunty


Director of Operations


YellowBrix

Paul Hartge


President


Callisto Software

Summit on Wireless Computing, Orlando, September 2000

Main Benefits


Low Bandwidth Use


Configuration Management


Cost


Laptop Support


Ease of Use


5

client side processing of files


5

distributed architecture


4

status and reporting


5

bandwidth sensitivity


4

price


5

implementation and documentation

Steve Delahunty


Director of Operations


YellowBrix

Paul Hartge


President


Callisto Software

Summit on Wireless Computing, Orlando, September 2000

Installation Support


One Day of Onsite Support


install client software onto our lab system


verify installation of server component on our server


check configuration of the server


run through procedure to push out software updates


hardware inventory procedure and uses


software inventory process and uses


show the use of other product functions


give tips on use of the software


provide info on deployment issues

Steve Delahunty


Director of Operations


YellowBrix

Paul Hartge


President


Callisto Software

Summit on Wireless Computing, Orlando, September 2000

Current Product Version


Orbiter Released version 3.5


File Retrieval


Expanded Hardware Inventory


Support for Microsoft SQL Server


Console Security


Improved Client Deployment

Steve Delahunty


Director of Operations


YellowBrix

Paul Hartge


President


Callisto Software

Summit on Wireless Computing, Orlando, September 2000

Other Uses of Solution


Prep of new laptop and desktop systems.


Synchronization of data from file servers to
sales personnel laptops.


Desktop computer configuration
management and support.

Steve Delahunty


Director of Operations


YellowBrix

Paul Hartge


President


Callisto Software

Summit on Wireless Computing, Orlando, September 2000

Topic Review


Techniques used to provide software
distributions to highly mobile, low
-
bandwidth, frequently disconnected users.


How to architect a software distribution
solution to service varied user communities.


How to leverage a mobile software
distribution architecture to provide other
systems management services.

Steve Delahunty


Director of Operations


YellowBrix

Paul Hartge


President


Callisto Software

Summit on Wireless Computing, Orlando, September 2000

For More Information

Feel free to send email with questions or
comments to either:

Steve Delahunty

sdelahunty@yellowbrix.com

www.yellowbrix.com

visit YellowBrix booth

Paul Hartge

phartge@callisto.com

www.callisto.com

visit Callisto booth

Steve Delahunty


Director of Operations


YellowBrix

Paul Hartge


President


Callisto Software

Summit on Wireless Computing, Orlando, September 2000

Questions?