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AdventNet/Telemant
Confidential


MSP
관리

서비스

기술



2001





7



텔리맨트

AdventNet/Telemant
Confidential

Contents


U.S. and Asia MSP Market Highlights


Web NMS MSP Architecture


Demonstration

U.S. and Asia

MSP Market Highlights

November, 2001

AdventNet/Telemant
Confidential

Overview

Value Proposition

Definition


A vendor that remotely
manages and monitors:


Enterprise
applications


ERP


CRM


Firewalls


e
-
Business
applications


etc.


Network
infrastructure


Systems
infrastructure


No need to staff up to perform monitoring and
management


Outsourcing IT monitoring and management can be
a good solution when there are hiring freezes


Internal IT staff can can focus on development of
new features and improving business


Enterprises can focus on their core competence


Conservative, scalable form of outsourcing


Customer still owns the applications and
infrastructure if the MSP runs into problems


Relatively cheap, easy and unobtrusive way for a
customer to prevent outages and malfunctions


Since MSPs typically operate remotely, they do not
possess sensitive or corporate data, thus alleviating
security concerns

AdventNet/Telemant
Confidential

Illustrative Examples

Customer

Description

MSP

Details

OurHouse.com

Exclusive Internet
Distribution Channel for
ACE Hardware

Totality

Monitor and manage
applications

R.R.
Donnelly &
Sons

Telenisus

Monitor Checkpoint
firewall

$5
billion Printing
company


Meritage

NetSolve

Manage a WAN that
connects all 29
companies under
Meritage’s umbrella

$800
million
manufacturing
-
services
company


Wickes

NetSolve

Monitor the AT&T frame
-
relay network that
connects Wickes’ 115
stores

Estimated benefit:
$10,000/month

$1
billion lumber and
building supply retailer


AdventNet/Telemant
Confidential

Customer

Description

MSP

Details

GFINet

Metromedia
Fiber
Network
(MFN)

Manage the ERP system
and web applications

Estimated benefit: $1.6
million/year

Online arm of financial
services company GFI


Brother
International

SeventhWave
Technology

Monitor the SAP system

Business equipment
manufacturer


MSL

Electronics
manufacturing services
company

InteQ

24
X 7 Data center
support for 12 servers

Cost: $10,000
-
$15,000/month for 35
-
plus objects. (Objects:
Servers, DBs, Oses,
applications)

Illustrative Examples

AdventNet/Telemant
Confidential

Demographics


Total number: About 200


Different kinds:


Pure play:

Most basic


just manage and monitor customer applications and
networks


e.g. SiteLite, SevenSpace


Colocation and hosting:

Specialize in providing the space and hardware needed
to physically house and power infrastructures, offering monitoring and
management as a secondary product


e.g. Digex, Exodus, Verio


Key trend:


Alliances among pure play and colocation and hosting companies


Turnkey MSPs:

Offer enterprise systems management services


Internet MSPs:

Use tools developed specifically for Internet
-
based applications;
target a specific management concern, e.g security, performance testing,
Content Delivery Networks and storage


Infrastructure MSPs:

Manage e
-
Business applications, as well as the physical
infrastructure for hosting these applications

MSP Trends in the United States

AdventNet/Telemant
Confidential

Key Trends

Objectives of eDiagnostics

Customer Interaction


Primary Target: Midsize Organizations


Current Coverage: About 3%
-

5% of potential
market


Some analysts estimate market size to be $10
billion by 2004 (20%~25% of the potential market)


Typical Billing Model:


Initial start
-
up fee


Per
-
device on a monthly basis


e.g. Triactive


Installation fee
: About $6,000


$10/month/endpoint. (Endpoint = any
server or network device, including
switches, routers and gateways).


1, 2 or 3 year service contracts


Data gathered is often owned by the MSP


Customer must pay additional fees to gain
access to that info on an ad
-
hoc basis



Geographic proximity and
personal relationships key to
penetrating the midsize market


VARs expected to become MSPs
and resell technology
components to small and
medium
-
sized businesses as
well as offer services


Traditional outsourcers (e.g.
Accenture, CSC, IBM Global
Services and Perot Systems) are
moving in


Specialize in industry verticals


Specialize in a specific discipline
(e.g. database management)


MSP Trends in the United States

AdventNet/Telemant
Confidential

MSP Trends in the Asia

Key Trends

Objectives of eDiagnostics

Customer Interaction


Primary Target: Midsize Organizations



A shift from a product focus to one based on
services.



Incremental recurring revenue base



Able to cross
-
sell further services to existing
customers



The experience gained with one customer
across its whole base of end
-
users


Typical Billing Model:


Initial start
-
up fee


Big Enterprise; multi
-
million dollar accounts
spanning 3
-
5 years



The small and medium enterprises (SMEs)



SMEs have neither complex networks in
Asia nor mission critical applications


12 to 36 months contracts


Geographic proximity and
personal relationships key to
penetrating the midsize market


Network Vendors/VARs and
Existing Service Providers
expected to become MSPs and
resell technology components to
small and medium
-
sized
businesses as well as offer
services


Traditional Existing Service
Providers (Carriers, ISP, IDC) are
moving in


Specialize in a specific discipline
(Network performance, Storage
and Security Management)


AdventNet/Telemant
Confidential

Key MSP Technologies

Key Technology


J2EE

Primary Rationale


Web Services


Extranet


To facilitate seamless scalability as
the number of customers and the
size of the managed infrastructure
grows


To facilitate standards
-
based
communication among the different
components of the distributed
infrastructure


To facilitate inter
-
organizational
communication based on IP
technologies, including security

AdventNet/Telemant
Confidential

Security Issue in MSP


IT managers have been
reluctant to give up total
control of their infrastructure
management solution to a
third party, due to security
and data access concerns



MSPs can alleviate many of
these concerns by hosting a
majority of core applications
directly on the customer's
site.


Dynamic application
upgrades and long
-
term
trending capabilities can be
performed from a remote
source.



monitors the company's
network, systems and
applications, and provides
alerts via page, Web or e
-
mail,
allowing the customer to
quickly identify and address
problems.


A fully integrated
infrastructure asset
-
reporting
functionality


Daily and weekly utilization
reports


security scans for intranets,
Web servers, firewalls and
network devices
--
including
routers and switches
--
to
identify security
vulnerabilities on the network




AdventNet/Telemant
Confidential

Agreement between MSPs and customers


Prenuptial agreement
between Service Provider and
Enterprise Customers


Easy to switch service
provider


20 hours of free consulting to
aid the transition


ISPs’ SLAs are so convoluted,
and intended to protect
service provider rather than
the customers


Back
-
up planning, parallel
service and cut over


Gathered data: quite valuable
and expensive


Financial Penalties: an
incentive for both parties



Does not have to be a "life
partner



migration need not be a
tricky or complicated
process



Migration to a new MSP


Preparation and planning;
risk assessment


Migration; to make sure
that each step of the
documented migration


Post migration; to make
sure performance, back
-
up, monitoring and
alerting systems together
with any client reporting
and statistics analysis


AdventNet/Telemant
Confidential

MSPs Join Hands to Survive



two heads are better than one



To complement one another's offerings through
partnerships



Customers only want a single point of contact, a
single contract, single SLA [service
-
level
agreement
]


Global MSP Network consortium


MSP service offerings through consultants
and resellers


Web NMS MSP Architecture

AdventNet/Telemant
Confidential

Outline


Product Overview


Target Markets


Architecture


Service Architecture


Server Design


Probe Design


Report Server Design

contd…

AdventNet/Telemant
Confidential

Outline


contd


Product Features


Technology


Resources Managed


Competitive Advantages


Future


A Road Map

AdventNet/Telemant
Confidential

Product Overview


A comprehensive
Management Services
Delivery Platform
TM


Offers web
-
based distributed Customer
Network Management


Capable of managing Applications,
Systems, Servers and Network elements


High Scalability and Extensibility


Customizable and multi
-
tier architecture

contd…

AdventNet/Telemant
Confidential

Product Overview


contd


Easy deployment of components


Manages multiple customer networks
from a single server


Supports Service Level Management


Customizable and segmented views for
each customer

AdventNet/Telemant
Confidential

Target Markets

AdventNet

Web NMS

MSP Edition

Management

Services

Providers (

MSPs

)

Web Hosting

Providers (

WHPs

)

Large Enterprises

AdventNet

Web NMS

MSP Edition

Management

Services

Providers (

MSPs

)

Web Hosting

Providers (

WHPs

)

Large Enterprises

Application

Service Providers

(

ASPs

)

AdventNet/Telemant
Confidential

Target Markets


Management Service Providers


Deliver management as a service for small and
medium enterprises


Web Hosting Providers


Manage customer Hardware and Software in Data
Center


Large Enterprises


Internal MSP division to manage various functional
departments


Application / Network Service Providers


Measure availability and service levels from customer
perspective

AdventNet/Telemant
Confidential

Architecture


Helps manage multiple customer networks from single server


Provide customers access to their management data through the web

AdventNet/Telemant
Confidential

Architecture


Monitors the performance of the departmental networks


Customizable and scalable to the needs of the enterprise
and its departments

AdventNet/Telemant
Confidential

Architecture


Segments and stores multiple customers’ data in a central
database


Secured access to customer
-
specific data to the customers

AdventNet/Telemant
Confidential

Architecture


Provides ways to measure and report service levels


Monitors performance, availability and service levels against
SLAs and reports them to the customers

AdventNet/Telemant
Confidential

Service Architecture


Web NMS MSP Edition consists of


Relational Database


Back End Servers


Front End Servers


Report Servers


Software Probes


User Clients


HTML UI


NOC User Clients


JAVA UI

AdventNet/Telemant
Confidential

Server Design


Web NMS MSP distributed server consists of


Back End Server containing


Topology Server


Events and Alerts processing units


Performance Server


Configuration Server


Administrative Server


Front End Server containing


UI based on JSP and Servlet technology


Web server for HTML / JSP client UI

AdventNet/Telemant
Confidential

Server Design

AdventNet/Telemant
Confidential

Probe Design


Web NMS MSP Probe consists of


Discovery Engine


Performance Engine


Data Collection Engine


Communication Engine


Trap Reception and Processing Engine

AdventNet/Telemant
Confidential

Probe Design

AdventNet/Telemant
Confidential

Report Server Design


The MSP Report Server consists of


Reporting Engine


Scheduled Reports


Custom Reports


Backlog Reports Generation


Email notification upon completion of scheduled
Report Generation.


Cleanup of old Reports


Delete/Archive


Built
-
in Web Server

AdventNet/Telemant
Confidential

Report Server Design

AdventNet/Telemant
Confidential

Product Features


Probe


Extensible


XML Configurable


Monitors applications and network elements


Dynamic downloading of configuration needed for resource


Server
-
driven configuration


Probe


Server communication


Standard is HTTP, customizable protocol : RMI, HTTPS


Server communicates to Probe


Communication through a firewall

contd


AdventNet/Telemant
Confidential

Product Features


Component Availability


Redundancy of Back End and Front End servers


Fail
-
over and Fault Tolerance


Load
-
balancing of BE and FE servers for optimal
performance


Redundancy of Report Servers with Fail
-
over support


Service
-
Level Management


Grouping of resources under services


Customizable Service definition


Reporting against SLA metrics


contd…

AdventNet/Telemant
Confidential

Product Features


Discovery


Discovery of network elements, applications, servers and
services


Rediscovery after specified time intervals


Performance Management


Resource, service, network availability


Reporting performance metrics


Remote Host monitoring


Fault Management


Alarms and Events


Event and Alarm correlation


Customizable root cause analysis

AdventNet/Telemant
Confidential

Technology


State of the art Java
-
based and web
technologies


JSP 1.1, JDBC 2.0, Java RMI 1.0


Java Servlets 2.2, JavaScript


JFC JDK 1.2.2


DHTML, HTML


HTTP 1.0, 1.1


SNMP v1, v2, v3


XML 1.0

AdventNet/Telemant
Confidential

Resources Managed


Applications


Web, FTP, SMTP, POP3, IMAP4, DNS, DHCP,
MS Exchange Servers


IP Hosts


CPU, Memory, Disk


Process Statistics, UNIX Syslog files


SNMP capable devices


Routers, Switches


Databases with JDBC compliant Drivers


Printers

AdventNet/Telemant
Confidential

Competitive Advantages


State
-
of
-
the
-
art technology


Distributed, extensible and customizable
framework


Customer Network Management


Managing overlapping IP space


Quick time
-
to
-
market


Lower entry cost


Easily deployable


Good return on investment

AdventNet/Telemant
Confidential

Future


A Road Map


NT Servers


Security monitoring


Application Servers


Lotus Notes, Web Sphere, Sybase, Web
-
Logic etc.


Mini Probe and Probe as an Agent


Beyond Fault and Performance Management


Capacity management tools


Policy based configuration tools


…and much more !

AdventNet/Telemant
Confidential

Features of MSP 1.1


Distributed and Multiple Server Architecture (Fes
& BEs)


Server Failover Support


Multiple Primary Servers


Server to Probe communication


Distributed Report Server architecture


Report Server Failover Support


Form based authentication



AdventNet/Telemant
Confidential

Features of MSP 1.1


RMI & HTTPS mode of communication between
Probe and Server


Advanced Trap Parser Configuration


Application Data Collection (Non SNMP)


Support for discovery of DHCP ranges in the
Probe


Extensive runtime resource management


Comprehensive multiple owner support in the
Probe



AdventNet/Telemant
Confidential

Features of MSP 1.1


Monitoring of NTP Servers, Oracle Servers and
Host Resource parameters


Owner
-
specific reports configuration and
administration


Clean up of old reports


Java User Interface


New
-
look customizable HTML UI




AdventNet/Telemant
Confidential

Features of MSP 1.2


Mini Probe as an Agent


On
-
demand discovery of Applications


Additional Tools for Probe crash recovery,
downloading files & patches, tool to handle
Server IP change etc.


Enhancement in Host Resource monitoring and
configurations


Clean up of history data in the Server